Customer has not registered their extended Applecare protection and now have a faulty macbook pro, any ideas

Customer purchased a MacBook Pro last January with 1 year warranty attached.  They also purchased an extended 3 year warranty, which they did not register.  This unit is now faulty, any ideas?

First enter the serial number here to check if it was registered.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Next contact Apple at 1-800-MY-APPLE

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