Customer id:0328990515 My laptop has problem and has to be refreshed and to re-install adobe photosh

customer id no 0328990515
my laptop has problem and has to be refreshed and to re-install the adobe photoshop cs6 extended. But after running the "initalling installer", nothing happened. Cannot re-install the adobe photoshop cs6 extended.
Need urgent help as it is essential for my study.
Thanks

uninstall ps cs6.
run the cleaner (http://www.adobe.com/support/contact/cscleanertool.html).
restart you computer.
reinstall ps cs6 ext.

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