Customer is using FR studio, not able to select properties

Hi.
Customer could log into Financial Reporting Studio,  open and create new reports but they are not able click on the row/column/report properties dialogue boxes.
Initially we thought it was installation issue
we did the below steps
I. Part 1
After going through the below steps customer could connect to the Financial Report Studio
1. Uninstall Financial reporting studio
2. Restarted the client computer
3. Navigate to BI Catalog
4. Click on Tools --> Install --> Financial Reporting Studio
5. Save on the local machine
6. Right client on the Financial Reporting Studio.exe
7. Run as Administrator
9. Restarted the client machine again (to avoid issues)
10. Issue was still there
II Part 2
We tried to re-registered the DLL files by following the below steps and issue resolved
Due to Dynamic Link Library (DLL) files have not been registered correctly during FR Studio installation.
To resolve this issue re-register FR related DLL files:
On the workstation where FR Studio is installed navigate to folder
<FinancialReportingStudio_Home>\products\financialreporting\install\bin
Run the HRRunAnt.cmd. This will re-register the FR related DLL files.
Login to FR studio and test opening reports. Its all worked fine.
Customer is having multiple versions of FR, one version is for Essbase, and another version is for Planning.
As per the customer, this works fine on the other collegue laptops, issue facing with her laptop
Any help appreciated
Thanks,
Renuka

If the service name is different on the 8i machine than on the 9i machine, you'll need to modify the service name when creating the link from 8i. Can you see the DB link in ALL_DB_LINKS in the 8i database?

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