Customer line item balance mismatch with work list balance

Hi Gurus,
While viewing the work list, it shows a different balance against the customer open items . for example there are 4 open items amounting to $ 29000 with a customer. But in work list it shows $33, but if we double click on that particular row it shows all the 4 open items  and for another customer it is not taking in to account one open item in the work list. what configuration needs to be checked for this ?
Help in this regard will be highly appreciated.
Regards
Narayanan

there are a few things to check here.
1 - In the extractation from AR have you got the correct date.
In FDM_COLL_SEND01 run this for the customer in question with output details ticked. This will show the data being passed to Collections Management.
You need to check when the last time you ran this, as it could be picking up old data.
Check the date in your variant for UDM_GENWL.
Lastly, can you confirm if you have activated any BADI;s to influence the worklist? Perhaps something here is changing the totals.

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