Customer Reference using Sieble CRM OnDemand in Asia

We are looking at implementing Siebel CRM OnDemand with some of our businesses in Asia (China, Korea, Japan, Hong Kong), but would like to talk with someone who has done this already. We'd like to hear their experience with performance, as well as strategies for user adoption.

Some of the basic issues that you need to consider is what language(s) you are going to use. It is best to keep it all in English as this means a lot less maintinance.
When you use multiple languages you need to:
Create manuals for each language
Update the custom names for fields/tabs across all the languages
Also consider if people who do not speak the native language will be looking at the data, ie will someone in Australia be looking at the Japan contacts. If so consider if the records are going to be in English or not. If in english are you going to have not english versions of the fields. Will the English version be the primary or will the native version be the primary version.
Consider the different SPAM Acts. Research this as the laws do very on Opt-In and Opt-Out processes for marketing material.
To assist in user adoption roll the system out in small chucks. For instance you might have the first session on Account and Contact creation. Keep it simple! Plus make click-by-click manuals which are simple to follow with lots of screen-shots. Oracle has released a document detailing how to improve user adoption on their training site.
Try to keep screen layouts uniformed. This will assist in manual creation and the user adoption.
Have a user in each office which is your primary user, a power user as such. This person is to be your main focus for training as they can be your on-the-ground contact who can provide assistance in training and helping other users.
I hope this gets you started. It is a very tough road ahead of you with the training, good planning is the key. Make sure your know up front all the different requirements and take the time to develope a good set of manuals and a great training session.

Similar Messages

Is it possible to create custom buttons in CRM Ondemand?

Hi,
Is it possible to create custom buttons in CRM Ondemand in any detail page like the inbuilt buttons like 'New', 'Delete' etc? If possible then how?
Thanks
Arpita

You can add a button using custom javascript. but this could potentially have performance issues. please test the performance and functionality if you implement a lot javascript
see this link : http://helponmyproject.com/TTOCOD/
Regards,
Royston

I'm looking for customer references who are using Oracle IFS or OCM

Dear All,
I'm looking for customer references who are using Oracle IFS or OCM or Oracle Files for their document management systems. So, if anyone can support me i appreciate.

We have implemented a document management system using Oracle 9iFS 9.0.2
I would be happy to let you know of our experiences to date.
Niels Montanana
Technology Director
Practical Law Company
London, England

I need customer references who are using Oracle Files

Dear All,
I'm looking for customer references who are using Oracle IFS or OCM or Oracle Files for their document management systems. So, if anyone can support me i appreciate.

Please see:
http://www.oracle.com/customers/index.html?collabsuite.html
-sancho

Customer reference has two identical primary site uses

This customer reference has two identical primary site uses
defined in RA_CUSTOMERS_INTERFACE. Please update the SITE_USE_CODE
field or the PRIMARY_SITE_USE_FLAG so that only one primary site use exists per customer and site use code.
Thanks in advance

Check Note: 181622.1 - Customer Interface Imports Multiple Shiptos For A Customer With No Site Use Code
https://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=181622.1

Using Jpublisher to consume CRM OnDemand webservices

I am attempting to use the Oracle Jpublisher utility to generate a callout to CRM OnDemand webservices, in order to make OnDemand data, such as account data, available for further processing in Oracle Warehouse Builder. (This OWB/Jpublisher solution is documented in Oracle Warehouse Builder: Web Services and SOA Ready):
[http://www.oracle.com/technology/products/warehouse/pdf/oracle%20warehouse%20builder_%20soa%20and%20web%20services%20ready.pdf]
I have installed Jpublisher 10.2 on an Oracle 10g database (hosted on a Windows 2003 server) and have attempted to generate a webservice callout by using the -proxywsdl option and referencing the file path where I have stored the OnDemand wsdl files (downloaded from OnDeman webservices admin).
The following command returns the message "No files written"
jpub -u owb_wkspace_user/password -sysuser sys/password
-proxywsdl=file:///C:/Account.wsdl
-proxyopts=tabfun
Using the noload option to avoid any contention with database user permissions returns the same result: "No files written".
jpub -proxywsdl=file:///C:/Account.wsdl -proxyopts=tabfun,noload
If there are any Jpublisher-savy OnDemand integrators out there who can shed some light on the process, I'd greatly appreciate it.

Just curious if anyone has come up with a solution to the posed problem. I too am looking at using database web services to access siebal information through siebal on demand api's. Right now I am investigating how to accomplish the session authentication within a database web service. Any thoughts or ideas are welcome.

Using Ajax and Siebel CRM OnDemand Web Services

Hello,
Is anyone using Ajax to access Siebel CRM OnDemand Web Services from a web page? If so do you perhaps have a code sample?
thank you.

Hi Zohaib,
your problem is that you need to obtain and import the SSL security certificate from your CRMOD server into the certificate store of your client application.
for example:
C:\Oracle\Middleware11113\jdk160_18\bin\keytool -importcert -trustcacerts -keystore C:\Oracle\Middleware11113\jdk160_18\jre\lib\security\cacerts -storepass changeit -noprompt -file C:\Users\Mick\Documents\Projects\SCB\DER\DER.cer -alias crmodnew
To be sure you are using that trust store you can then explicitly set the path to it thus:
System.setProperty("javax.net.ssl.trustStore", "/Oracle/Middleware11113/wlserver_10.3/server/lib/cacerts");
This should get you going in accessing CRMOD from your Java code (ie running the java class directly in jdev) i nJDeveloepr 11.1.1.4, however be aware that there is an issue in the embedded WebLogic Server 10.3.4.0 that prevents successfully calling a CRMOD ws (you can login but not invoke a QueryPage for instance). To work around this until it is fixed I suggest you use JDeveloper 11.1.1.3 as the embedded WLS in this does work when accessing CRMOD web services, however you need to undertake the extra steps of enabling JSSE in your embedded WLS as well as importing the above cert into the WLS cert store, ie:
C:\Oracle\Middleware11113\jdk160_18\bin\keytool -importcert -trustcacerts -keystore C:\Oracle\Middleware11113\wlserver_10.3\server\lib\DemoTrust.jks -storepass DemoTrustKeyStorePassPhrase -noprompt -file C:\Users\Mick\Documents\Projects\SCB\DER\DER.cer -alias crmodnew
C:\Oracle\Middleware11113\jdk160_18\bin\keytool -importcert -trustcacerts -keystore C:\Oracle\Middleware11113\wlserver_10.3\server\lib\DemoIdentity.jks -storepass DemoIdentityKeyStorePassPhrase -noprompt -file C:\Users\Mick\Documents\Projects\SCB\DER\DER.cer -alias crmodnew
Cheers,
Mick.

How to Find Companies Using SAP CRM in Australia ??

Hello mate,
Could you please tell me how to find out the companies list which are currently using SAP CRM in their organization and located in australia
Thanks
David

This type of information is normally provided by SAP to their prospects and/or customers and sometimes partners etc. If you are a SAP prospect and need this information, talk to your account executive.
I'm located in the United States, so I personally couldnt' give you any public examples of companies running CRM in Australia. I think however there is this general reference source for customer examples.
This page will do what you want:
http://www.sap.com/index.epx#http://www.sap.com/customer-testimonials/business-process/customer-relationship-management.epx
It came back with 3 specific customer success stories for Australia and CRM. I know there are more, but that should give you a start.
Take care,
Stephen

CRM OnDemand in S&OP Processes

We are looking to talk with a customer who uses CRM OnDemand as an input into their S&OP - if there is anyone out there using it, please send a note!
Thanks!

There are couples of web services provided by oracle for this purpose, by using that you can insert, update, query, delete records in CRM OnDemand.
So you need to write the web service client program which takes data from your web form and create record in OnDemand. It can be in any language / platform (like java, c++, PHP etc)
Check web services guide for more details.
Dinesh

Integration between CRM OnDemand and OBI EE

Does Oracle provide out-of-the-box ETLs, data mapping and everthing else required from the Siebel CRM OnDemand application to the Oracle Business Intelligence applications ? What does the customer need to do pull out data from the Siebel CRM OnDemand and use the data from the OBI platform?

CRM On Demand has an inbuilt Analytics reporting object which is developed off OBIEE or the traditional Siebel Analytics. Having said that, it is not possible for you to run complex SQL queries and get complex reports within the CRMOD UI. R16 of CRMOD does have some more added features but I wouldn't think you can do things like - built complex SQL Structures, or schedule a report etc.
If you want to use OBIEE and to pull data out of CRMOD, I would suggest use the existing WSDL's provided within CRMOD and develop web services that would dump the data into the OBIEE data structure and use OBIEE for all your report needs.
Hope this helps. If you find a better way, please let me know. I would like to explore that.

Custom report using KM API Error

Hi All,
I have to create a report using KM API. i got the custom report using KM API from sdn and I imported into my NWDS. While i compile it, it is giving me this error.
"The project cannot be build because the classpath for com.sap.netweaver.bc.rf.common.exception.ResourceException is not found."
I have imported all the required jar files.
How can i rectify this error? Could anyone help me out in this issue?
Regards,
Divya

Hi Divya,
> I have imported all the required jar files
First, I don't know what you mean with "imported" - in any case, you should not put the JARs into your project but just reference these.
Also, obviously you have not referenced all the required jar files; ResourceException is part of bc.rf.common_api.jar, which is part of portal application com.sap.netweaver.bc.rf, at least for NW2004s.
Please use the ClassLocator tool (search the WebLogs for this term to get some initial instruction) to avoid such questions in the future. It will make your life much easier.
Hope it helps
Detlev

Invoking Siebel CRM OnDemand Web Service via BPEL

I'm trying to invoke a Siebel CRM OnDemand Web Service via BPEL. Basically, the Siebel guide says to post to a url with user/pwd to get a session ID returned from a cookie. I did that using embedded java and have the session ID as a variable in my BPEL process. My problem is with now calling the Web Service to perform the action. I have a WSDL from Siebel, but the guide says to use an HTTP post with the session ID in the url and the XML in the body. How do I do that? Shouldn't the WSDL handle that when I create the Partner Link? Do I need to use more embedded Java for this or can I set up a Partner Link? I created a Partner Link and it shows the methods I want to use, but I get the following error when I try to call it because I don't know where to add the session ID:
<ErrorCode xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">SBL-ODU-01006</ErrorCode>
<ErrorMessage xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">Internal Error: Session is not available. Aborting.</ErrorMessage>
Any help would be GREATLY appreciated. Please let me know if you need more information.
THANKS!

The Siebel OnDemand web services can accept the siebel session token in the URL. Append ';jessionid={%sessionIdFromCookie%}' to the end point. Obviously this has to be done dynamically. Refer to the article called 'Making BPEL Processes Dynamic' (http://www.oracle.com/technology/pub/articles/bpel_cookbook/carey.html) pay particular attention to the 'Eliminating address dependency at run time' section.
Peter

Calling custom BSP application from CRM PCUI

Hi,
We are using the CRM PCUI for channel partner management. Since PCUI framework has some limitations as to how the data is formatted in the layout such as no multiple value selection ( Being a generic framework using blueprint tables we have to use the predefined layout settings and positions) we want to call a standalone BSP application to maintain some of the data such as marketing attributes. We want to do this by providing a link to the standalone BSP application where the data can be maintained. Since we will be calling this application in the create mode of a new BP, is it possible to integrate the whole application as one logical unit ? I mean we want to commit the marketing attributes within the same 'save' methods of the pcui framework. Is this possible to do ? Any ideas or input is greatly appreciated.
Thanks.

Hi,
we've already done a rework of the marketing attributes screen by using the technique I've described in my Weblog <a href="/people/gregor.wolf3/blog/2005/05/27/use-crm-pcui-html-viewer-to-call-a-custom-url">Use CRM PCUI HTML viewer to call a custom URL</a>. But it has one drawback: You can't use the Save button of the PC-UI applicaiton. You have to provide your own. But the usability enhanchement is rearly great.
Regards
Gregor

To add order mgmnt in oracle crm ondemand

is it possible to add order management in oracle crm ondemand? if it's could u pl tell me the steps involved
mailid: [email protected]
Edited by: user9005557 on Jan 19, 2010 4:31 AM

There are couples of web services provided by oracle for this purpose, by using that you can insert, update, query, delete records in CRM OnDemand.
So you need to write the web service client program which takes data from your web form and create record in OnDemand. It can be in any language / platform (like java, c++, PHP etc)
Check web services guide for more details.
Dinesh

Crm OnDemand error -- org.apache.axis2.AxisFault: Client

Hi,
I am having some problem with the Administrative Services Web service of crm Ondemand . I want to Read the CustomRecordTypes from my crm instance through the web services. I have downloaded the WSDL for that from the crm sites Administrative Services section. While executing the code is throwing the following exeption org.apache.axis2.AxisFault: Client.
The Code I have used to Read the CustomRecordTypes is as follows :
CustomRecordTypeServiceStub service = new CustomRecordTypeServiceStub("https://secure-ausomxiha.crmondemand.com/Services/Integration");
               org.apache.axis2.client.ServiceClient client = service._getServiceClient();
               client.getOptions().setManageSession(true);
               client.getOptions().setProperty(org.apache.axis2.transport.http.HTTPConstants.HEADER_COOKIE, "jsessionid="+javasessionid);
               client.getOptions().setUserName(username);
               client.getOptions().setPassword(password);
               CustomRecordTypeReadAll_Input rec_input = new CustomRecordTypeReadAll_Input();
               CustomRecordTypeReadAll_Output rec_output = new CustomRecordTypeReadAll_Output();
               rec_output = service.customRecordTypeReadAll(rec_input);
The Exeption Details is as follows -
org.apache.axis2.AxisFault: Client
     at org.apache.axis2.util.Utils.getInboundFaultFromMessageContext(Utils.java:446)
     at org.apache.axis2.description.OutInAxisOperationClient.handleResponse(OutInAxisOperation.java:371)
     at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:417)
     at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)
     at org.apache.axis2.client.OperationClient.execute(OperationClient.java:165)
     at crmondemand.CustomRecordTypeServiceStub.customRecordTypeReadAll(CustomRecordTypeServiceStub.java:735)
     at crmondemand.LogonAction.execute(LogonAction.java:34)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
     at java.lang.reflect.Method.invoke(Unknown Source)
     at com.opensymphony.xwork2.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:404)
     at com.opensymphony.xwork2.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:267)
     at com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:229)
     at com.opensymphony.xwork2.interceptor.DefaultWorkflowInterceptor.doIntercept(DefaultWorkflowInterceptor.java:221)
     at com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:86)
     at com.opensymphony.xwork2.DefaultActionInvocation$2.doProfiling(DefaultActionInvocation.java:224)....................and many more
Please someone help me to resolve this issue.
Thanx in advance.

Pls check your wsdl file. If the wsdl file is wrong, then ServiceBuilder takes the default wsdl and it uses the package structure to create default namespace (which is example.ws in ur case). Check your wsdl for proper binding, port and service declarations.

Customer Reference using Sieble CRM OnDemand in Asia

Similar Messages

Maybe you are looking for