Customer returns & Vendor Returns

Hi,
We do receive Customer returns by creating a sales Order & Return delivery.
System automatically posts the return stocks into Blocked stocks.
When we create a return PO with Return indicator tick & create a return delivery through VL10B, system picks up stock only from UR stock.
How to do necessary setting that return deliveries should be taking only from Block Stock & not from UR stock?
Regards,
Vengat

Hi Vengat,
There is not any link for this. The movement type 161 cannot return the stock to the vendor from the blocked stock returns.
A suggestion: you might want to create a storage location named "stock returns" and transfer with the movement type 453 your stock from the blocked stock returns to this new storage location. Then, you can create your Purchase order with the EKPO-RETPO indicator set and use always this new storage location in this case. The stocks will be returned to the vendor from this storage location named "stock returns".
Note: Please, consider that while the stocks are blocked returns they are not valuated and they are not part of your "unrestricted-use" stock. As soon as you send them to the new storage with the movement 453 they will be part of your valuated stock.
I hope this information can help you!
Esther.

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Third party returns from customer to vendor (Urgent)

Hi,
We have an urgent requirement regarding an issue with third party returns from customer.
The scenario required is as follows :
When the customer returns the goods in Third party proccess the goods should be directly returned to the vendor instead of receiving into our plant .
How can we map this bussiness proccess?
Currently the returns are handled as per the standard SAP proccess ie.,
Customer returns the goods> Return order is created>Return delivery created (PGR)>Credit memo created.
In this case we are receiving goods into our plant .

Hi Shrikant
1. If delivery of goods is the only issue then you can ask customer to make invoice with Invoice to your company address and Delivery address as the vendor address. Practically it is possible.
2. Then you can make corresponding entries in SAP and regularise it.
Thnx
Nilesh

Return to vendor from customer-return stock

Hello,
I want to know how we can picture to SAP the following scenario.
Customer returns 1000 PCs, of material. At stock there are 2 PCs of the same materials with MAP 10E. So if i move the return to own stock i end up with 1002 PCs of value 10.020E.
I return the 1000 materials to the vendor, vendor pays 8000E. So in the end i have in stock 2 materials with MAP 2010E!!!
After some flows of this kind i end up with materials of MAP some millions.
Is there a movement type that i can return to vendor return-(unvaluated)-stock? Is there any other way i make this scenario in SAP?
Thanks in advance

Hi,
As understood from your scenario, customer return will be finished goods. Finished Goods will be at Standard Price. This is SAP standard.
Now whatever goods movement you do, it will be at standard price.
Moving price will change when you do goods receipt from external source.
You will bill & deliver material at standard price.
Anand.

Step for creating inbound delivery in case of customer return.

Hi,
When I start vl31N I can create with reference to vendor or PO an inbound delivery.
How to create inbound delivery with reference to a customer return?
What to do?
Thank you in advance,
Eric van Zundert.

Hi,
You can try to create a copy control for return sales order to inbound delivery document. Depending on business requirements like combining vendor PO and returns sales orders, you can try to use VL31N.
If it is only returns sales orders that needs to be processed, then SAP standard document types and its associated copy control would help.
Regards
P.S: Does your scenario relate to import process? I am in the same boat.
Edited by: Shiva Ram on Jan 22, 2008 2:17 PM

QM steps for customer return material (mvt 655)

Hi Qm Guru
When material return from customer due to some defect (material defect some reason like moisture or rain).then material comes in quality inspection. As for example
after Return from vendor (movement type 655) material comes in quality inspection. suppose 50 kg comes in in quality inspectionu2026and I want to send 10 kg in unrestricted and 40 kg for reworku2026what are steps and how I will do this process
Kindly suggest me pleas
Regards
aqueel

Hi,
1. Maintain Inspection Type 05 in Material master.
2. Don t Maintain any Inspection lot Origin in SPRO > QM > Quality Inspection > Inspection Lot creation > Inspection at shipping > Assign Inspection lot Origin to Delivery type.
3. Create Inspection Plan for Customer return with usage 5.
4. Then create return delivery with respect to sale order no or Document no.
5. Do PGI.
6. Now a lot will be generated with stock posting option.
Regards,
Muthamil

Excise capture in customer return

HI,
For customer return we are useing J1IEX Transaction for capturing excise invoice, without purchase order document type.
But in J1IEX,there is a field for Vendor.
I want to know that in above case, who will be the Vendor?
Regards
Prabudh

Dear Lalit,
Instead of J1IEX, you can use Excise JV route through Transaction Code: J1IH. In Transaction Code: J1IH, you have the option of both adding to excise duty value & also if you want to reduce you can do so, by selecting appropriate option like additional / others, etc. You have the option of both linking it to material or also without linking it to material.
Regards,
Rajesh Banka

Reversing subcontracted finished goods that came from customer returns.

Dear Gurus,
I have a scenario where the finished goods that came from subcontracting needs to be reversed back to its components without reversing the subcontracting charges. How to process this scenario in SAP.
The subcontracting job is packing. The individual materials will be sent to vendor and vendor will return the packed finished product. The packed material will then be sold. The materials that came back as customer returns due to quality reasons is unpacked and reverted back to its components.
How to process this reverting of the packed finished goods back to its components in SAP.
I understand one thing that reversal of subcontracting GR without reversing the subcontracting charges is not possible and it is not a proper procedure. I am unable to trace a way to process this using other indivdual movement types too.
Kindly suggest and Thanks in advance.
Thanks & Regards,
Pradeep Kumar . S
Edited by: pradeep.spk on Oct 24, 2011 7:14 AM

Thanks for your reply Nishant but the problem is subcontracting charges should not be cancelled. The packing job done by vendor was paid and it is irrevokable.
The Finished goods returned from customer should be reduced from inventory and its components should be added back so that we can scrap the defective components and do our further processing using the good components.
The requirement is how to process the reduction of the finished goods from inventory and add the components back to inventory in SAP.
Thanks in advance.
Edited by: pradeep.spk on Oct 24, 2011 10:51 AM

How to Post Customer Return in Materials Management ?

Dear Experts,
I want to know the cycle of excisable customer return material.
How the Goods receipt will be posted with excise duties and further processing in materials management.
Also please mention the integration points with Sales and destribution.
Thanks in Advance.

Hi,
The returns order can be created with reference to an invoice to ensure traceability of the process. It may be worthwhile ensuring this is mandatory when creating the returns order type. It may also be worthwhile ensuring the returns order reason was entered on the sales document. Thus, it may be necessary to add this in an incompletion procedure. You may want to copy the pricing from the invoice back into the sales order.
Note: - There is no need to indicate a negative value in the copying control rules, as the system sees the document type as a return. It automatically posts the entries in the finance document as opposite entries on the ledger. By using the same pricing values, you ensure a reversal of the externally created invoice.
It is advisable to have a billing block assigned to the return order to prevent a credit for returns being created until an authorized person releases the billing block. Go to Sales, Sales documents, Sales document header, Define sales document type in the billing block field in the billing section.
Once the returns delivery is created, the material is receipted back into our plant. The material should use a goods movement back into stock that inspects the stock, such as blocked stock, before placing it back into available stock to be consumed by the next sales order that places a demand for the material in the plant.
Tip: - It is advisable to indicate a shipping condition that is specifically used for returns. Thus, all return deliveries or goods receipts can be done by a specific shipping point. This is useful when running the delivery due list. You can select only to process the returns deliveries, as well as offer better visibility of stock movements.
The standard item category used by returns is REN.
Process Flow: -
1. VA01 - Create Return Order (Order Type - RE) w.r.t. original Billing Document
2. VL01N - Create Delivery w.r.t. Return Order (Here do Picking and Post Goods Receipt i.e. PGR)
3. VF01 - Create Credit Memo w.r.t. Delivery Document
4. J1IEX - Capture Excise Invoice --> Without Purchase order and enter all details like; Material, Vendor, Quantity, Assessable Value, Excise Duties like; BED, ECS and SECess, etc... manually and Post.

Customer return on RGP

Dear All,
My client is getting the finished goods return from the customer on RGP this stock we have to maintain this stock in system.This stock is sending to other vendor on NRGP for service.Against this NRGP we are getting repaired goods back.Then this stock we have to sent it to customer.
The stock which we are getting is excisable.
How can we map this scenario in SAP
Please guide in this scenario.
Regards,
NSD

Hi
06 - Inspection type is not stock relevant and also it is not possible to change because it is SAP std.
1. If you want inspection for Customer with stock, active 05 - Inspection type in Material Master, and move the stock from customer return to QI by using MB1B
with Movement type 457 Stock transfer returns to QI. After that system will create the Inspection lot in 05 Inspection type.
2. If don't want stock for inspection and directly post to Unrestricted using MB1B with movement type 453 Transfer posting to returns from customer to Unrest.
Inspection type 05 is a stock relevant inspection type.
To use 05 you must assign the 05 inspection type to the delivery item in configuration.
Follow this path.
Tcode +++ vov6 +++(also check V0V8) --> there will be schedule line category DN.
go to details of DN.In Business data, check which movement type is assigned here.(Returns in MM)
I think in your case it will be 651.
Change it to 655 and try now.
hope it will work.
Regards
Sujit

Excise entry during customer returns

Hi,
How to take excise credit while performing customer returns in SD.Is it through J1IEX or J1IH?If we take a excise credit through J1IEX then whether we need to maintain the customer's as vendors also??
Kindly Guide..
Warm Regards
Somnath

No Reply??

EXCISE in Customer Returned Material

Had searched, but couldnt find this kind of query
Hai All,
Actual sales - OR - DEL- pgi- Invoice - Outgoing Exc.Invoice-
now, when customer returning goods,
RE order ( with / without ref) - LR - pgr - RE - Cr for Returns ( i havent created any exc invoice for RE billing)
How to reverse the excise entries, in both cases ( with OR without ref to OR/F2)
I did - J1I7 to know find the Outgoing Exc.Invocie of original/ref Billing doc-
( how can we find, if there is no ref when creating RE-order?)
Then, I tried to Capture Exc.Invoice- J1IEX ( wrt: Without Purchase ORder -EWPO)-
I entered the Original Outgoing Excise invoice - system throws mssg as " Material Document can not be processed"-
am I following wrong path? - or you want me to Make Adjustments directly in J1IH ( all debit entries - Other adj / Credit entries- Addnl Adjust) .
Please Clarify-

DOne
flow:
VA01-VL01N-VF01-J1IH

Regarding user-exit for customer return order in sales order creation

Hi,
My problem is when sales order type ZRE(Customer return) is created with refrence to Invocie i have to check the quantity in the return order is less than the original invoice or not.If quantity in return order is greater than invoice quantity then i have to raise error message.For this which user-exit is suitable in sales order program SAPMV45A.
Thanks,
shyla kumar

Hi
Use can use MV45AFZZ AND MV45AFZB userexits
Within mv45afzz USE CAN form related to VBAP or
save_document_prepare.
Please reward if useful.

Post goods receipt problem of customer returns material

hi,
i have a problem while doing customer returns in VL01N (PGR).system displays error msg.
E VL 171
Status of inpection lot xxxxxxx / partial lot 00000 does not allow goods issue.
Material having inspection set up on material master with inspection type-06
can u tell me how to solve this.
thanks in advance.

Hi prakash
In MMR i think you must have assigned a quality inspection as 06 . so at the time doing delivery , and before PGI , quality inspection took place. Now when you are doing PGR , i think you just check the goods insepction data at item level in delivery data . and remove that quality inspection 06 and then save it . then only PGR will happen .
Because you have assigned qualtiy inspection in MMR , system is checking , wheather the goods are good or not .that could be one of the reason it is not doing PGR, if u remove that 06 which is goods inspection then PGR will be done , then you can proceed further
Prakash if you have done in adifferent way plz share with us and if it got solved also plz let us know
Reward if useful
Regards
Srinath
Edited by: sri nath on Apr 5, 2008 11:44 AM

Automatic Batch Creation at the time of GR for Customer Returns

Hi All,
We are using batch management with functionality of automatic batch creation for variuos movement type 101/103/105/561 etc. with updation of classification in foreground.
We are even using automatic batch creation for Inbound delivery. By configuring IMG object "Batch creation Control for Inbound"
Now we have a new requirement of automatic Batch creation for GR of Customer Return against Customer Return SO (Movement type 651). And updation of classification in foreground.
I have tried a lot but couldn't find how to configure the same.
Can I create GR custmor returns 651 thru transaction MIGO?
Any suggestion how to achieve this.
Thanks
Sanjay

Hi,
What Sairam said is correct, the idea of automatic batch creation is so that when you manaufacture or create an item you can allocate the characteristics to that batch and give it a number.
You then sell that batch to a customer.
When the customer returns the item the system should NOT automatically allocate a new batch number to it because this is breaking a VERY important audit trail.
In batch management (in some inductries more than others) it is VITAL to have a full audit trail of a bathc so that any problems concerning that batch can be traced back to their origin. What you are trying to do is to break that audit trail (although I can fully understand what you are trying to do).
I would leave the batch allocation for returns as manual and then when you transafer the item from returns to unrestricted (or quality etc.) tyou can then input the new characteristics.
Steve B

For Customer return, other adjustemnet or Add. excise required ?

Hi All,
While my customer return the finished goods I am making sales return order ,did the PGR & make the credit note.
Now I want to adjust the excise duty through J1IH
In j1ih which option I have to choose <other adjustemnet> or <Add. excise>
In Add. Excise tab. the Gl account detremine are :
C 0013113920 115.00 CENVAT clearing
D 0024822000 5.00 CENVAT Input SECess
D 0024820000 100.00 CENVAT Input BED
D 0024821000 10.00 CENVAT Input ECess
Whereas In case of Other adjustment tab GL account determine are
C 0024822000 5.00 CENVAT Input SECess
C 0024820000 100.00 CENVAT Input BED
C 0024821000 10.00 CENVAT Input ECess
D 0013113920 115.00 CENVAT clearing
Please suggest me which option is correct.......Other adj or Add excise tab.
In my opinion it should be <Add. Excise> where Clearing account is credited and all rest debited.
Please Give me the solution
Regards
SAGAR

Dear Lakshmipathi,
As directed by you I did & come to know that it's triggering MRDY EX TT if I go through J1Ih < Other Adjustment>.
So now I Created one Sub Transaction Type -
CR - Customer Return.
& in Specify Excise Accounts per Excise Transaction I Maintain
MRDY    CR    Credit     Cenvat Suspence Account
MRDY    CR    Debit      RG 23 BED Account
MRDY    CR    Debit      RG 23 ECS Account
MRDY    CR    Debit      RG 23 At1 Account
& maintained thier GL's.
Checked in
Is this right for Customer Returns????
Regards
SAGAR

Customer returns & Vendor Returns

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