Customer returns without billing reference

Dear all,
What is process for customer returns without billing reference document ?
Jeyakanthan

Hello,
The best process for setting up the process of RETURN without referrence is as follows:
1. Create a New Sales Order type ZRE with referrence to Order type RE. Please use the same pricing procedure as used for order. And for referrence field, use it as blank. Maintain Delivery type too.
2. Create Delivery document in VL01N and also ensure to maintain the copying control of this to ensure smooth flowing of data.
3. Create PGR process for the Delivery document to allow the return of goods in the inventory for Quality inspections and evalution.
4. Create a Credit memo request which settles material to balance the value of the complaint delivery and atlast create Credit memo.
Regards,
Sarthak

Similar Messages

Goods return without reference to a Material Document or delivery note

Hi
Is there a way to do Goods return without a material document. Please suggest.
The situation is that a material will go to the field (material is being maintained against a serial number profile) and let suppose that it is returned after a few years of use. Then in such a situation I need to take it back into the stock through a return delivery. But it may not be possible to track the material documnet against which GI was done few years back. SO i need to have a provision that either goods be returned with a reference of a material Document OR I should be able to track the material document in the system (through a report) using the serial number. Request you to please suggest on these two cases.
Also we are not having procurement process in our organization. we do GR and GI only in regard to inventory movement.
Thanks,

Check
Customer returns without billing reference

Creating Complaints/Returns from external reference for Billing Documents.

Hi Experts,
I have question regarding Creating Complaints/Returns from external reference.
My requirement is to fetch data for Billing Type, Billing Documents and other related from ECC system and to create Complaints/Returns using the same in Web UI.
Is there any SPRO configuration as such so that we can pinpoint to the ECC system where it should fetch the data or is there be a custom development involved for the Drop down lists in Web UI?
I know about the BADI CRM_COPY_BADI_EXTERN which is triggered when creating using reference, but I am not able to see where the method SEARCH_HELP_FOR_EXTERN_DOC or GET_SEARCH_HELP are triggered.
I have gone through many forums within SDN but not able to find any solution. Please help!
Regards,
Mahesh

Hi Ly,
I wouldn't be able to share the code with you, but I would ask you to check with the functional counterpart regarding the important fields that are to be copied.
What I did in my case is, based on the Billing document number passed from CRM in the RFC I hit the tables VBRK and VBRP for header and item data respectively.
For pricing I passed the relevant fields from KONV table (KSCHL, KWERT, KAWRT etc..)
For document flow VBFA.
For partner VBPA.
I faced issues only with pricing as there were many settings and pricing routine logic differences between CRM and ERP.
Regards,
Mahesh

Returns Process - Billing Document with reference to delivery

Dear All,
In standard returns process we are creating billing document with reference to sales order.
How can we make the billing dcoument to be created with refernce to delivery as the business wants the invoice document to be created only when the delivery is posted.
Kinldy advise what are the configuration settings required.
With Regards
Mohammed Raees
Edited by: Raeesuddin Mohammed on Aug 30, 2011 7:25 PM

Hi Raees,
Isnt your process flow like this: Sales Order>Delivery>Billing>Return Order>Return Delivery-->Billing?
In general, to ensure that you're creating the invoice always w/ref to a delivery document pls do the following:
1) In VOV8, where you cnofigure your sales doc type remove the order related billing i.e. keep it blank.
2) In VOV8, put the billing doc in delivery relevant doc.
3) In VOV8, in shipping section put the delivery doc type.
4) Create copy controls between the delivery doc type and billing in VTFL at header and item levels.
5) In the item category for this order type+ item cat grp ensure the billing relevance is either B, C or F.
6) Maintain no copy controls between sales order and the billing in VTFA.
I hope this helps.
Regards,
Raghu.

Return order with reference to the billing document created via IDOC.

Dear Colleagues,
I’m struggling to understand and confirm whether standard functionality of ORDERS05 idoc allows creating a return order with reference to existing billing document?
I have tried using standard segment E1EDK02 and E1EDP02 with qualifiers 009,010,011,087 but unfortunately idol is not creating a return order with reference and ignoring this segment.
Have any one came across similar problem? If yes then will be grateful for sharing his experience.
Best regards,
AL

Dear Friend
Welcome to SDN
Return order is itself a challenge to SAP standard settings
There are some scenarios
1. Return order qty should not be increasesd say Billed qty of material X is 20 units
While returning Material X should be a maximum of 20 units
If made 21 it should throw error T code OVAH message class V4 message no 299 convert from warning to error thro customization
2.Return order should be created only once referencing billing doc
To control that T code SE91 message class V1 message no 499 convert from warning to error thro ABAP help
3 Your issue is same like case 1 but the material X is entered as second line item in the return order with some qty
This case system is not throwing even a warning
Yes correct
This is to be handled with userexit
Discuss the same with ABAPer
Check these threads on return issues which is of different scenario than of yours
Forum post in ERP - Sales and Distribution (SD) General: Order Qty.
Order Qty.
Forum post in ERP - Sales and Distribution (SD) General: Return order
Return order
Regards
Raja

Return order with reference to the Billing Document

Hi All,
This is with reference to issue that when I create a Return order with reference to the Billing document
I had one line item in the billing document say xxx of quantity 4 I had done the setting in the
system messages V4 229 to convert the warning to error messages for billing quanity to order quanity
If I enter in the first line item 8 insted of 4 system will throw a error but the issue is the same item xxx of qty 4 is entered in the second line item and system allows to save the return order how to stop this
Please give the valuable feedback.

Dear Friend
Welcome to SDN
Return order is itself a challenge to SAP standard settings
There are some scenarios
1. Return order qty should not be increasesd say Billed qty of material X is 20 units
While returning Material X should be a maximum of 20 units
If made 21 it should throw error T code OVAH message class V4 message no 299 convert from warning to error thro customization
2.Return order should be created only once referencing billing doc
To control that T code SE91 message class V1 message no 499 convert from warning to error thro ABAP help
3 Your issue is same like case 1 but the material X is entered as second line item in the return order with some qty
This case system is not throwing even a warning
Yes correct
This is to be handled with userexit
Discuss the same with ABAPer
Check these threads on return issues which is of different scenario than of yours
Forum post in ERP - Sales and Distribution (SD) General: Order Qty.
Order Qty.
Forum post in ERP - Sales and Distribution (SD) General: Return order
Return order
Regards
Raja

Goods return without a Material Document Reference

Hi
Is there a way to do Goods return without a material document. Please suggest.
The situation is that a material will go to the field (material is being maintained against a serial number profile) and let suppose that it is returned after a few years of use. Then in such a situation I need to take it back into the stock through a return delivery. But it may not be possible to track the material documnet against which GI was done few years back. SO i need to have a provision that either goods be returned with a reference of a material Document OR I should be able to track the material document in the system (through a report) using the serial number. Request you to please suggest on these two cases.
Thanks,

Hi,
If we do not know the number of the material document, we can also enter the delivery note number in the Delivery note input field.
Regards,
Udaya.
Edited by: udayareddy on Oct 13, 2011 12:08 PM

Return Order Without Billing

Hello,
I need you help I have to do a return order Without billing (credit memo), How can I do that ??
Thanks
Best Regards

Hi,
In the copy control VTFA and VTFL delete the enteries for return order and credit memo / return delivry and credit memo.
Once you do that system wont allow you to create a credit memo.
Hope this will help you
Regards,
Krishna O

How to Post Customer Return in Materials Management ?

Dear Experts,
I want to know the cycle of excisable customer return material.
How the Goods receipt will be posted with excise duties and further processing in materials management.
Also please mention the integration points with Sales and destribution.
Thanks in Advance.

Hi,
The returns order can be created with reference to an invoice to ensure traceability of the process. It may be worthwhile ensuring this is mandatory when creating the returns order type. It may also be worthwhile ensuring the returns order reason was entered on the sales document. Thus, it may be necessary to add this in an incompletion procedure. You may want to copy the pricing from the invoice back into the sales order.
Note: - There is no need to indicate a negative value in the copying control rules, as the system sees the document type as a return. It automatically posts the entries in the finance document as opposite entries on the ledger. By using the same pricing values, you ensure a reversal of the externally created invoice.
It is advisable to have a billing block assigned to the return order to prevent a credit for returns being created until an authorized person releases the billing block. Go to Sales, Sales documents, Sales document header, Define sales document type in the billing block field in the billing section.
Once the returns delivery is created, the material is receipted back into our plant. The material should use a goods movement back into stock that inspects the stock, such as blocked stock, before placing it back into available stock to be consumed by the next sales order that places a demand for the material in the plant.
Tip: - It is advisable to indicate a shipping condition that is specifically used for returns. Thus, all return deliveries or goods receipts can be done by a specific shipping point. This is useful when running the delivery due list. You can select only to process the returns deliveries, as well as offer better visibility of stock movements.
The standard item category used by returns is REN.
Process Flow: -
1. VA01 - Create Return Order (Order Type - RE) w.r.t. original Billing Document
2. VL01N - Create Delivery w.r.t. Return Order (Here do Picking and Post Goods Receipt i.e. PGR)
3. VF01 - Create Credit Memo w.r.t. Delivery Document
4. J1IEX - Capture Excise Invoice --> Without Purchase order and enter all details like; Material, Vendor, Quantity, Assessable Value, Excise Duties like; BED, ECS and SECess, etc... manually and Post.

EXCISE in Customer Returned Material

Had searched, but couldnt find this kind of query
Hai All,
Actual sales - OR - DEL- pgi- Invoice - Outgoing Exc.Invoice-
now, when customer returning goods,
RE order ( with / without ref) - LR - pgr - RE - Cr for Returns ( i havent created any exc invoice for RE billing)
How to reverse the excise entries, in both cases ( with OR without ref to OR/F2)
I did - J1I7 to know find the Outgoing Exc.Invocie of original/ref Billing doc-
( how can we find, if there is no ref when creating RE-order?)
Then, I tried to Capture Exc.Invoice- J1IEX ( wrt: Without Purchase ORder -EWPO)-
I entered the Original Outgoing Excise invoice - system throws mssg as " Material Document can not be processed"-
am I following wrong path? - or you want me to Make Adjustments directly in J1IH ( all debit entries - Other adj / Credit entries- Addnl Adjust) .
Please Clarify-

DOne
flow:
VA01-VL01N-VF01-J1IH

Intercompany stock transfer without billing

Hi experts,
I have one issue. We want to map intercompany stock transfer for spares and consumables without billing.
Is it possible in SAP? If possible can anybody tell the business process step by step with transaction?
points will be awarded
Regards,
Santosh

Hi,
normally, the intercompany stock transfer process is not billing relevant, but the
cross company stock transfer is billing relevant;
step-by-step process for intercompany stock transfer:
======================================
the question is if you want to do the process with or without a delivery, in one step or two steps...
one of the processes is following (with delivery - two step):
1) me21n -> create purchase order (UB)
2) vl10b -> create outbound delivery (NL) and post goods issue within vl02n (movement type 641
-->> after this step, the material will be in stock in transit
3) migo -> A01 post goods receipt - R05 with reference to outbound delivery
(you can also do it with reference to the purchase order, but you could have changed something within the delivery -> check note 326539)
-->> if you would need an inbound delivery for your process, this is also possible, and you can also create it automatically)
(you can check notes 421276, 490865, 497287, 965176 regarding this)
if you want to do it with delivery with one step
you just have to do point 1) and 2) -> here with movement type 647, that also makes the post goods receipt and you do not have to do point 3)
if you want to do a stock transfer process without delivery,
you should post goods issue and receipt with migo with reference to the purchase order
you could also check notes 498143, 842829 for more information, f.e. about customizing settings
hope I could help you,
regards,
Ely

Customer Returns with Excise Duties.

Hi all,
Can any one explain the steps for Customer Returns with Excise Duties.
I have sold the Material to customer from Manufacturing Plat to customer.
Sales Orderm - VA01
Outbound delivery- VL01N
Pro forma - JEX
Excise Invoice - J1IIN
Invoice - VF01
Now customer wants to return the goods with the same Excise Invoice issued from Plant.
Return Order - VA01
Inbound Delivery - VL01N
Now what are the steps to capture the Excise Details..........?
We are using one more transaction (=/BEV1/SR0) here to keep the goods in to Unrestricted or Blocked stock and it will create Credit memo request automatically.
so please guide me is this step need to be done before Excise details are captured ?
It is very urgent to me. please send me the steps for the above mentioned scenario.
Thanking you.
Regards
Jaya

hi
create return order in VA01 with order type RE with reference to billing (assign order reason)
create delivery in VL01N and do PGR
go to VA02 and remove billing block
create billing document in VF01 with reference to return order.
DO EXCISE JV MAIN MENU IN T.CODE J1IH
SELECT ADDITIONAL EXCISE TAB
ENTER DELIVERY DOCUMENT NUMBER
SELECT DETAILS ICON IN THE EXTREEM LEFT OF THE APPLICATION TOOL BAR
ENTER MATERIAL NUMBER, QUANTITY AND EXCISE DUTY
SELECT DETERMINE G/L ACCOUNTS AND PRESS CONTINUE AND SAVE IT
EXTRACT RG23APART2 IN J2I5
IN PRINT RG23APART2 U CAN C THE OUTPUT
NOTE MAINTAIN NUMBER RANGES FOR RG23APART2.

How a customer return can be handled?

Hi Everyone,
I have created a customer return notification with 10 quantities with a single return ID (generated)
Under sales work center the sales employee need to confirm the return against created sales order either
1. with credit memo (5 quantities)
2. without credit memo (5 quantities)
So, For a single return ID i can able to process only one scenario as listed above. Now my return status changed to COMPLETED
I need to know if any possibilities are there to process the above listed scenarios in the same RETURN NOTIFICATION ID

Hi Vishnu,
You change the qty in the returns screen to 5 quantities out of the customer return qty of 10 nos for the process "with credit memo" .
For the replacement or zero credit memo process, you create an Sales order with reference to the Customer Return ID. Now the sales order now picks the qty from the customer return id(say 10 nos), hence change the quantity manually to 5 nos.
This way you can do both the processes.
Regards,
Samraj

Customer Returns for Excisable Finished materials RG1 registers update

Dear Experts,
Ours is an Excisable Plant.
The Normal Sales to Invoice process runs fine.
When it comes to Customer Returns, kindly help me in understanding the process in receiving the Excise material.
Right now, i'm doing the following,
1. Create Return Sales Order w.r.t Orginal Sales Order (VA01)
2. Create Return Del w.r.t Return SOrd. (651 Mvt Type, returns stock)
3. Create Invoice w.r.t Delivery (VF01)
In the Excise Invoice area, i would like to know the following
1) Which transaction should i execute and what are the sequence of steps in that transaction.
Though i tried different transactions like J1IEX & J1IH, both the transactions are updating RG23A registers. Is it correct.
2) Our Business Process Owners say that when we receive the Finished Materials back again from the customer as a return,it should update the RG1 register. Is that a valid statement. If not , is there any official document/ link we can refer to ?
Kindly reply.
fyi. the returns qty is a partial quantity due to some defect.
Ex:if the main sale qty is 100 , the return qty may be just 10. (just to confirm that we cannot go through the cancellation of main process)
Thanks in advance.

a) On point no.1, you should always create a return sale order with reference to billing document only and not original sale order which is totally wrong
b) Right
c) Right. You may also generate credit memo with reference to return order
For updation of excise related sales returns, run T.Code J1IH and do the following:-
Customer Credit
Choose the Additional excise input the original excise invoice reference, document year, company code, plant and excise group and execute. There input manually what value you need to give credit and save.
Cenvat Debit
Choose Other Adjustment and here also, maintain the datas whatever you input as above and save.
RG1 register will get updated only for outgoing materials and only RG23A and RG23C will get updated for incoming materials.
thanks
G. Lakshmipathi

Customer Return the material

Hi Gurus,
Can give me the configration steps of Customer return the material ( Exise Material) to company.
For which the reference we have to take the material on our (companies) stock. Adance in thanks
Santosh

hi,
Credit note- will be issued to the customer ,if the company charges more than actual.simply company has to pay to the customer-
eg: Goods might be damanged in transporation,which cant be taken back into plant,but customer already charged for these goods. Sometimes company will deliver the same amount of goods to customer or sometimes issues the credit note for the damaged goods.
debit note:- whle doing transaction in system,user mistakenly entered less value and there is no min/max value check & its paid by the customer.Client take the notice to the customer & issues debit note,vch means-customer has to pay the balance amount to the company.
Credit for returns:-
damaged goods,rejected goods will be placed an order by the customer to take those goods back in plant.
then the goods will be coming within company,nothing company receive goods frm customer & for these goods which already settles the amount will be issued a credit note for these returned goods.
2.What is the difference between credit note and credit memo request & Debit note and debit memo request?
creating sales order to issue the credit note is -Credit memo request & doc cat -K
lly, for debit note -- debit memo req & doc cat - L
credit/debit note is billing doc - G2/L2, check in VOFA transaction
Credit /debit note req - VOV8 trans
Regards,
pavan

Customer returns without billing reference

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