Customer's are having problems viewing PDF's.

I recently upgraded to Illustrator CS5 from CS4. Since the upgrade, I've been getting complaints from some customers that they cannot open the PDF's I'm sending them. This was never a problem with CS4. I went back and checked the save setting in illustrator and can't find anything different from what I had set in CS4. Is this an issue with Illustrator, or do you think that it may be that it's exporting a PDF that's requiring a newver version of Adobe Acrobat for customers to view? Working on a Mac btw, if that matters. Any ideas? Thanks!

Same customers?
Same Reader version?
Same documents?
Same settings?
If all the above is true, not enough specific information. Regardless, always politely advise your PDF recipients to download the current version of the free Adobe Reader. And test in Reader yourself before sending the file.
JET

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Hello I am having problems viewing areas of a pdf...it's a form fillable pdf that someone else has completed and saved..I'm able to view all but the areas that have been filled in.. any info would help

Hello I am having problems viewing areas of a pdf...it's a form fillable pdf that someone else has completed and saved..I'm able to view all but the areas that have been filled in.. any info would help

Hi Bob, I just tried your suggestion, but the interactive PDF is in spreads by default, no way to change the setting. When I choose to view by single page in Acrobat, it displays a single spread.
When I choose to view by spreads, it displays 4 pages, two spreads. That's the topic of this whole discussion, I believe. I do own CS 6 at home, however my employer supplied me with CS 5.5. And I have very little, if any, influence on purchasing.
So, I have no good way to make an interactive PDF (with differing recto/verso headers and footers), that is accessible and shows the correct header/footer. It's either single pages (with one header/footer), or recto/verso headers/footers but PDF only as a spread, as well as I can tell.
Unless you know something else I can do...
Best, Marilyn

I am having problems viewing CR2 files

Hi,
I using windows xp service pack3. I used before about 2 years and I never had problems, but now when I uninstall adobe photoshop cs5 because I could not see CR2 files in adobe bridge I tried install again about 3 times and unsuccessful, could you help me please.
Kind Regards
Vygis
Date: Tue, 12 Jun 2012 16:55:49 -0600
From: [email protected]
To: [email address removed by host]
Subject: I am having problems viewing CR2 files Installing Adobe Photoshop cs5
Re: Installing Adobe Photoshop cs5 created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
Were you experiencing this message prior to removing Photoshop CS5 Extended? If not what prompted you to reinstall? Finally what version of Windows are you using?
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Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums
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Are you receiving an error when installing or are you unable to view your CR2 files once Photoshop is installed?

Having problems converting pdf to word. I'm not able to convert the file, what do I need to do?

having problems converting pdf to word. I'm not able to convert the file, what do I need to do?

Hi prates77,
I'm sorry to hear that you're having trouble converting files. Are you receiving the conversion error regardless of the file that you try to convert? Does the error occur whether you use the web interface, or convert via Reader? And an odd question: how many files do you have stored in your Acrobat.com account? We have seen reports of this error when there are a large number of files stored in the root folder of your Acrobat.com account.
I look forward to hearing back from you.
Best,
Sara

I am having trouble viewing PDF's with Adobe Reader XI

I am having trouble viewing PDF's with Adobe Reader XI

I am using Windows 7 home edition and using Internet Explorer 10
The PDF's are online on websites that I am trying to open. Both on the site as well as trying in a new window.
Thank you
Jeff

I am having problems creating PDF file and downloading them

I am having problems creating PDF file and downloading them

Hi Randy Keil,
You might need to sign up with your Adobe ID and password at "https://cloud.acrobat.com/convertpdf"
Then you can choose the desired files to create the PDF.
Now, let me know what error message do you get while doing the same.
What kind of files are you trying to convert to PDF?
Have you checked with your internet connection and tried using a different browser?
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Anubha

We are having problems pushing push adobe reader install and updates via Microsoft deployment

We are having problems pushing push adobe reader install and updates via Microsoft deployment. We issue is with our mail server. We cant open PDF within outlook.
Cliff Butler
Coastal Connection
www.coastal-connection.com

Hi ccbutler,
What is the current version of Acrobat/Reader installed and what is the version of Outlook installed.
Was it working before if yes do you have idea when did problem started.
~Ajlan Huda.

I have an Ipad 2 and are having problems sending out emails in one of my email address. I always get a message reading the email was not sent because the server does not allow relaying. This is an email account POP3. I have no such problem with gmail.

I have an Ipad 2 and are having problems sending out emails in one of my email address. This is a POP3 email Account? I always get a message reading that the email was not sent because the server does not allow relaying. I have no such problem with gmail. What could be the problem and how do I resolve this. Is it about settings?
Richard.

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

Indesign CS6 on MACs with OS 10.8 are having problems with links

Hi
Indesign CS6 on MACs with 10.8 are having problems with links. All links to other files have to be updated when opening a file although definitely nothing has changed to the linked files.
We can rule out our company's networking and the system hosting the files (HELIOS software on RedHat Linux VM). This happens with newly created Indesign files and with old ones. E.g. we create a file on Tuesday, save it and open it again on the exact same MAC on Wednesday and all links to other fiels (.indd, .png, .bmp, etc. nothing uncommon) have to be updated as they all show the yellow triangle + black exclamation mark symbol next to them. Has anybody else experienced this, What can we do? We have tried absolutley everything and updated all software from MAC OS to CS6 itself but nothing seems to help on the long run.
Any further information required?
M. Miller

Thanks for your quick reply.
We actually noticed that there also seems to be something wrong with the timestamps:
If we open the infos via the MAC finder to a file (.psd e.g.) which is linked in one of our indesign files, it states a certain date of creation.
If we then switch to the Indesign file we just opened in which we had to update all links and open the infos to exactly the same file we looked at in the finder, a different date of creation is stated. So there also seems to be a mistake here (hope it's clear what I mean).
We are ruling out our network as the error cannot be "re-enacted". We have created numerous test files in Indesign (simple white page containing one link to a .psd file which is also used in one of the supposedly defective files) and have opened them on various MACs with various OS versions over the past days/weeks but unfortunately the files open without any notifications or errors.
Just as a background: a few months ago, the problem seemed to occur between MACs with differing OS, 10.6 - 10.8 at first. A file which was created on a 10.6 MAC could not be opened without updating all links on a 10.8 MAC. That is why we updated everything to 10.8. The error did not occur for about 2-3 weeks but then reoccured again.?
Have you heard anything similar?

Hi. i'm having trouble viewing pdf files in safari

i'm having trouble viewing pdf files in safari.

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

I am having problems viewing many video sites since upgrading my IPad to IOS 7

Has anyone been having problems viewing many video formats on ipad after upgrading to ios7.v3? I can't view most You Tube, no Netflix, etc!

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
 Cheers, Tom

HAVING PROBLEMS VIEWING VIDEOS...

I'M HAVING PROBLEMS VIEWING VIDEOS...THE BROWSER I USE IS SAFARI...THE MESSAGE I GET WHEN TRYING TO VIEW THE VIDEOS IS "HAS CONTENT OF MIME-TYPE "APPLICATION/XMPLAYER2" BUT YOU DON'T HAVE A PLUGIN INSTALLED FOR THIS MIMTYPE A PLUGIN SHOULD BE AVAILABLE ON THIS PAGE" THEN IT DIRECTS ME TO THE MICROSOFT WEBSITE TO DOWNLOAD MICROSOFT MEDIA PLAYER 9....???? WHAT SHOULD I DO?....WE TRY TO DOWNLOAD...AFTER DOWNLOAD IT STILL KEEPS DOING THE SAME THING OVER...I'M NOT REALLY SURE WHAT A PLUGIN IS OR HOW I CAN GET ONE...COULD YOU HELP ME OUT?...THANK YOU...

Try posting in the QuickTime for Mac forum. You'll be more likely to get help there than you will here in the QuickTime for Windows forum.
Good luck.
Forum Tip: It is generally considered inappropriate behavior to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting. Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here .

We recently purchased the iphone5 (2) and are having problems with sound coming thru the earbuds when we plug them in to the iphones. works fine with the ipad. help please

recently purchased the iphone5 (2 of them) and are having problems with the earpods. no sound when plugged in to the iphone. both phones. works with the ipad. help please

Hi P5052,
Welcome to the Support Communities ... and congratulations on the purchase of your iPhone 5's!
It is very unusual that neither phone is working with the new earpods.
Have you tried a different headphone just to see if the issue is with the earpods or the iPhones?
The article below will give you the basic troubleshooting steps for this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
iPhone: Can't hear through the receiver or speakers
Symptoms
When someone calls, I can't hear them through the receiver or speaker phone, and I can't hear music through the speaker. I also can't be heard by someone who is calling me.
Note: iPhone has one speaker, which is adjacent to the dock connector. On iPhone 4 or later models, the speaker is to the right of the dock connector. On earlier iPhone models, the speaker is to the left of the dock connector.
Resolution
Verify that there is nothing plugged in to the headset jack, including headsets, headphones, or adapters.
Make sure the Ring/Silent switch is not switched to silent.
While on the Home screen, adjust the volume buttons. If you see the icon below, indicating that headphones are attached, there may be debris or an object lodged in the headset jack:
Check the headset jack. If there is an object lodged in the headset jack that is not easily removed, have the iPhone serviced to remove object.
For Original iPhone: If there is light debris, such as lint, in the headset jack, try connecting a pair of headphones to the headset jack and then remove the headphones. Repeat this several times to remove the debris.
If you have installed a protective film on the display, either ensure that the receiver is not covered or remove the film completely.
Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris.
If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off (chooseSettings > General > Bluetooth).
Restart the iPhone.
If restarting the iPhone doesn't resolve the issue, try restoring the device.
If the issue persists, go to the Service Answer Center - iPhone for information on service.
Hope this helps!
- Judy
<Edited by Host>

We are having problems sending iMessages we have reset but still having problems. Also Icalls cutting off.

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This is a known issue with Apple. I can't sent iMessages either...It' doesn't matter how many times I power down my phone, delete messages or disconnect from wifi...Very frustrating.

I'm having trouble viewing PDF forms in a browser

When I go to a business site for a manual and the format is using pdf, after viewing I cannot go back to previous page using the back button or the arrow back. It keeps returning to the pdf manual I was viewing. I have to click the arrow twice or three times to return to back page and sometimes when clicking to many times it return to the beginning page. This has been happening to almost all pdf forms used by businesses or any other websites. Is there something I have tochange in settings?

Hi Snakedog777,
How frustrating! What web browser are you using? Do you run into the same troubles when viewing PDF files on other browsers? And does the problem only exist with PDF forms--or are you having trouble viewing any PDF files?
For starters, please see Acrobat Help | Display PDF in browser | Acrobat, Reader XI for information about configuring your browser.
I look forward to hearing back from you.
Best,
Sara

Customer's are having problems viewing PDF's.

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