Customer's PDFs look fine until "white space" is cut off

We've got a commercial customer using InDesign CS2 and Distiller 7 that is having issues with the bottoms of their pages getting cut off when our RIPs (ECRM) delete the "white space" around their pages. In some cases (but not all), removing the white space also seems to be taking off the bottom two or three rows of pixels.
The PDFs look fine when they arrive, but once the RIPs get them, the bottom of the page gets cut off (sometimes).
I can actually see which pages are going to cut off by using the Acrobat crop command and telling it to "Remove White Margins."
They're the only customers we have (and we have dozens) that are having this problem. What can I do to help them fix it?
Here is the file as they've sent it. Standard white margin around the page and no oddball crop or art boxes.
When I check the "Remove White Margins" box, however, this is what happens (and it appears that's what our RIPs are doing, too, as the results from the RIPs mirror this.
It's difficult to see in the small preview here, but Acrobat is now cropping off the bottom of the image (not just white space). Question is, how do we stop Acrobat from identifying this text/image as white space and allowing it to be removed?

I decided to take Jerrold's advice and converted the pdf to a jpeg to see if borderless printing was possible with a picture. Before printing I selected 'Scale to Fit' then 'Fill Entire Paper' and it worked! It printed the entire page including the 1cm at the bottom that was previously cut off.
So bascially with this HP printer if I want to print PDF's without leaving a 1cm gap at the bottom of the page, I first need to open the PDF in Preview, Save as jpeg, then print using the settings above.
A little annoying but at least it's a solution! Thanks everyone for your help!

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message
news:fha3dn$mp7$[email protected]..
>I created a page with CSS and html that looks fine in the
browser, but when
>I
> print it, 2 of the divs overlap. It's on an intranet so
I can't post a
> link to
> it, but here's the CSS. I'm wondering if anyone can help
me out. Thanks in
> advance.
>
> #credits {
> margin-top:10px;
> margin-bottom:5px;
> position:relative;
> margin-right:0px;
> width:100%;
> background-image:url(graphics/tosbg.gif);
> }
> #ad1 {
> float:right;
> position:relative;
> margin-top:10px;
> margin-bottom:10px;
> }
>

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