Customer's Presenter crashes on publish

Hi,
I have a client who has been using Presenter 7.0 with Powerpoint 2003 for a while (Windows XP). He recently started having a problem where if he tries to publish anything at all - even a very short powerpoint with NO narration or video, it will start publishing, then the Publish dialog simply disappears, and he's back in Powerpoint.
He has reinstalled presenter, and I also had him install all the updates to 7.0.1, but there was no change after this - it still will not publish anything.
I was wondering if anyone else has successfully solved this type of issue.
Ellen

A little more information on this issue. He tells me this Publishing problem started after the Service Pack 3 updates for Windows XP. laptops and workstations without this update can still publish.

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