Customer sales returns

Dearr Gurus,
A coil with batch no 09xxxx was sold to a particular customer 100002 with order no 21000120. and after somtime there was a sales return for that same batch n0 09xxxx with ref to another customer order 31000134 . This i believe is wrong how do i put this under check so that a batch that was sold to a customer can only come back into the system only through the same customer alone.
Thanks

We have two Options :-
1. We can make Returns Sales Document Type mandatory with reference to Sales Invoice.
2. Secondly , we can make changes in Copy Control settings in VTAF at Header Level.Use Routine 3 Bill.header partner.
I suggest you to go as per the second option because as the Business process , we can't make Sales invoice Type mandatory.
Best Regards,
Ankur

Similar Messages

Customer sales return - excise inv creation issue

Dear expert,
        We are testing the "Customer sales Return" scenario for one of our client. Our process is,
1. Create sales return order (VA01) with ref or without reference
2. Create return delivery (VL01N)
3. Perform Post goods Receipt (VL02N)
4. Create Credit Note (VF01) - Here in this case we are differ. We are creating the "Credit Note" with reference to return delivery not with ref to sales return order
               Since we planned to create the credit note with reference to "Return delivery", we have defined the CIN related customizing as "Assign Billing Types to Delivery Types".
           Then we tried to create the excise Invoice using Transaction J1IIN. But we are getting the error message as
                              Billing document 3134000001 does not exist
                              Message no. 8I422
Kindly give your suggestion to overcome this issue.
Warm Regards,
Nag

Dear Experts,
         Thanks for your quick response.
Yes, already we maintained the billing relevance field in item category maintained as "A" & Copy contorl in VTFL also. Due to this we can able to create the "credit Note" in Transaction VF01. But during excise Invoice creation only we are facing the above mentioned issue.
Feedback for the response from SDL:-
                 Yes, we came to know that, for customer sales return process we need to raise a JV only not the excise invoice creation in J1IIN. But we are in the assumption that, this scenario is applicable of we are creating the "Credit Note" with reference to return sales order.
             But in our case, we are creating the "Credit Note" with reference to "Return delivery". Since delivery is involved in the process we are in the assumption that we can able to create the excise invoice using J1IIN after maintaining the configuration in the "Assign Billing Types to Delivery Types" area.
Please give your valuable feedback on this.
Warm Regards,
Nag

Excise duty adjustment in case of customer sales return

Hi Frnds,
While my customer return the finished goods I am making sales return order ,done the PGR & make the credit note.
Now I want to adjust the excise duty through J1IH
In j1ih which option I have to choose <other adjustemnet> or <add. excise>
In Add. Excise tab. the Gl account detremine are :
C   0013113920     115.00               CENVAT clearing
D   0024822000     5.00               CENVAT Input SECess
D   0024820000     100.00               CENVAT Input BED
D   0024821000     10.00               CENVAT Input ECess
Whereas In case of Other adjustment tab GL account determine are
C 0024822000     5.00               CENVAT Input SECess
C 0024820000     100.00               CENVAT Input BED
C 0024821000     10.00               CENVAT Input ECess
D 0013113920     115.00               CENVAT clearing
Please suggest me which option is correct.......Other adj or Add excise tab.
In my opinion it should be Add. Excise where Clearing account is credited.
Please Give me the solution & logic.
Regards
Sunil

Please help me

Customer Sales Return in Depot

Hii,
There is a scenarion where in materials are sold from a Depot. The process we are following is that we are preparing the sales order, then the delivery document with respect to the sales order. After the delivery document is created we are updating the RG23D register through J1IJ, with reference to the delivery document. Then we are preparing the billing document with reference to the delivery document.
Now during sales return we are preparing the sales return order with reference to the billing document, then the return delivery and finally the credit memo with reference to the return order.
Now can you please let me know how we will update the RG23D register in case of sales return,
Regards
Ritam

Returns from Customer to Depot
1) Create a Depot return sales order in VA01 with reference to original billing document
2) Create Delivery
3) Create Transfer Posting using MB1B with Movement type 453 and dont forget to make a note of the material document number
4) Go to J1IG, click "Capture". There enter material document number and the respective series group. Then click "details". Now select the line and click "More documents". Maintain the excise invoice number created at supplying plant.
Returns from Depot to supplying plant
1) Go to J1IG and click on red icon from the toolbar. Enter material document number created during MIGO, year,series group of Depot and hit Enter button. Now click on "Item" so that you will be taken to next screen where you can see line item for RG23D cancellation. Save so that system prompts you asking whether you want to cancel the entry. Click YES.
2) Verify this by going to tables J_1IEXCHDR & J_1RG23D. Check GRPO entry in both the tables where the status must have changed to "D"
3) The original excise invoice can be cancelled via J1IH and check whether DLFC entry has the status "R" and at this time entry CEIV is also created confirming excise invoice and CENVAT reversal.
thanks
G. Lakshmipathi

Customer sales return and same material return to respective vendor

Hi Experts
would like to get your valuable inputs in the below mention scenario
I procured material ABC qty 10 from vendor and same has been sale to customer
now Customer is returned the material ABC qty 5 to my client
now client want to return the goods for the respective vendor from whom it was procured.
The requirement is the system should able to predict automatically from whom the goods has been procured?
note:- client can procure the same material ABC from 10 different vendor
Is there any common link can be maintained between purchase material from vendor to my client and from my client to customer ?

Hi,
Lets Try to do in this way,
1.Create a sales order
2. Create a PO for that material, Now at GR in delivery filed give the sales order number. so in PO histry tab of PO we can c the sales order number. and sales return can link with PO.
Now in case Sales order is latter the Purchase then
in Sales order PO filed we can give the PO number on which we have procurred the material. so when u go to sales order display system will give PO ref.
3. Now while sales return you will get the ref. of sales order
4. Lastly it is time to send the material to the vendor 4m whom it is been purchased, here u can get the link :- 4m sales order, PO field u'll get or 4m PO history you can get the sales order number.
try this mix, it may work without any further efforts
Rgds
S

Customer sales return for credit

Hi,
What steps do I need to take to process a return from the customer for credit? Please give me step by step instructions and the transaction codes.
The returned material is a configurable (make to order) material. How can I tear it down, return the salvaged parts to stock and account for the labor hours needed to tear down the material?
Thanks for your help,
Sincerely,
Nicky

After completing the return delivery for the configured material against the return sales order, it will be inventory.
Create a teardown job (CO07). You may need to configure some teardown order types and create some teardown operations.
Enter the plant and the original sales order (not the return sales order).
Enter the Reference Operation Set for the Teardown.
Maintain the Settlement Rule (for example for any variances).
Enter the configured unit to be town down into the first operation.
Select the last operation and click on the the Components button
Enter the salvaged components to be returned to inventory. Do not copy any phantom items.
The quantity will be negative as this is a return to inventory.
Check the back flush indicator if it is not detaulted to be on.
Release the order and save.

Sales Returns Stock posting using movement type 651

Hi Experts,
I want to upload the sales returns stock using movement type 651. Because, our existing company code 'xxxx' has been changed to 'zzzz' and all the stocks, balances and so on has been uploaded and carry forwarded to new company code 'zzzz'.
Now, I stuck with the customer/sales returns stock. Also, I know that there is no accounting effects with the movement type 651 i.e., blocked stock stored in customer rejection storage location.
I have tried lot but I didn't get the solution for the same.
Kindly share some ideas to upload the sales returns stock.
Anandkumar KS

Dear Experts,
First of all, sorry for late reply.
I tried using the movement type 655, but i can't able to post the stock.
Is there any other way to post the stock in customer rejection storage location with the movement type 655?
Also, it should not create any Accounting Document while posting the stock.
Please advice me in this issue.
Anandkumar KS

Sales return-excise duties

Dear all,
while getting back the material from the customer(sales return), my client wants all the excise duties to get updated in the input accounts so that he can claim the duties from the government just like cenvat input accounts.
Can anyone tell me how to do the above scenario?
Now am doing in j1ih cancellation. and if i do that, the entry is coming in the following way:
Cenvat payable a/c dr
to cenvat suspense a/c cr
The client wants it in the following way
cenvat input a/c dr
to cenvat suspense a/c cr
Please suggest.
I will award full points.
Thanks & Regards,
AR

Hi,
As per excise rules, when there is any sales return then the excise on the returned goods is not entered in the normal Cenvat Input a/c but separately in Excise on Goods Returned A/c. Later when the material is re-sold, then the excise is credited from this Excise on Goods Returned account. It should not be debited to the normal Cenvat Input account.
Regards,
Saurabh Agarwal

Sales return - PGR Done in wrong Location

Dear Expert
AS per requiremnt our client done Customer Sales return,but he enter wrong st.location and done PGR(Mov Type 651) in that St.Location location.Now he wan to tranferr the stocke in required St.Location.
If we Reverse(Mov type 652 ) by VL09,is ther any account effect for the same ?
Is there any diff process to resolve wrong PGR in sales return Process ?
Thanks & regards
Pash@SD

using MB1B and Movement type 311 or 313, you can transfer stock from storage location to other storage location in same plant
311 Transfer posting storage location to storage location in one step
The quantity is transferred from unrestricted-use stock of the issuing storage location to unrestricted use in the receiving storage location.
313 Stock transfer storage location to storage location in two steps - removal from storage
The quantity is transferred from unrestricted-use stock of the issuing storage location to stock in transfer in the receiving storage location.
See also 321, 343, 349, and 455 for other stock types

Sales Return from Customer after 180 days

Hi,
I have a requirement on sales return, if the return is done after 180 days, government does not allow to adjust the respective tax amount relating to that return goods.
For example:/sales invoice:
Customer Dr 110
Tax Cr 10
Sales Cr 100
In case of return this entry will reversed (if it is partial partial amount will be reversed).
Requirement:
If the return is happened after 180 days, tax reverse can not be accepted.
In this case what is the scenario.
1. Is this tax amount goes to Tax expnese account (Dr P/L account)
2. Is this tax amount added to Material Stock value
Please update me which more details.
Thanks
Partha

Hi,
Perhaps Note 34526 - Delivery free of charge and value-added tax will suggest you a solution. You must handle it with a VOFM in the pricing procedure.
I hope this helps you
Regards,
Eduardo

How can I put Service charge to receive money from customer in Sales Return

My company will receive the Restocking fee from customer when customer want to return the goods.
I create a Sales Return Document for sales return but I can't put the service charge to charge my customer in the sales return document.
If there is any possibile way to create billing document for return and AR in one billing document.

I can't put the service charge to charge my customer in the sales return document.
Why not ?? If you dont want to show the service charge in return sale order but to show only in credit memo, this can be achieved. Assign routine 24 in your pricing procedure against this service charge condition type.
G. Lakshmipathi

Customizing required for sales return directly to vendor

Hi
The scenario is that the customer returns has to go directly to the vendor instead of the client accepting the sales return and then send it to the vendor.
This needs some customization.What is the procedure to do this ?
The Client is using SAP 4.6.And now this scenario is not possible.It needs customization.
The issue is that the goods must go to the vendor from customer.It is direct sales.
Please tell the accounting,costing and copa related effects.
I will reward points for this.
Thanks
Vardhini

This is solved

Sales Return Received form customer

Hi SAP Friends,
As Sales Return Received form customer,I want This customer invoice Booking in SAP through Different type.
There are 3 cases as below-:
1)       Rejection material can be Rework then this invoice booking in SAP order Type **** RETURN order , Assign Gl A/C seprate and Clearing A/C seprate.
2)       Rejection material cannot Rework then this invoice booking in SAP order Type **** NoTreturn order , Assign GL A/C Seprate and Clearing A/C seprate
3)       Material Recd from Customer against Waramty Claim then this invoice Booking in SAP Order type ***** WReturn order Assign GL A/c Seprate and Clearing A/C seprate.
How can I map these.
Please Reply.
Regards,
Chandra

Hello Chandra,
You can also do this through one order Type Return.
Just maintain three different condition types referring to your scenario
1. Rework
2. No Repair
3. Under warranty.
In V/08 Pricing procedure.Assign these condition types with three diff account keys.
in VKOA account determination--assign these account keys with different G/L Accounts.
For case under warranty Just change item category.
For reporting Purpose you can create 3 different order reasons reffering to your case and segregate accordingly.
However if you want three different order types, then create 3 different pricing procedure having one condition type reffering to your case like
1. ZRET(Return & Rework)
2nd pricing procedure should have ZNRE( No Return)
3rd pric proc should have ZWAR( Order under warranty).
Assign condition types with diff account keys and then further with Diff G/L Accounts.
Revert for further clarification.
Regards
Amit

How to map sales return process from customer to mfg plant without Depot??

Dear All
we have a Mfg plant (mfg1) & having seven Depot.
regular process of STO DEPOT process
ME21N-Purchase order STO
VL10B - Replenishment delivery
VL02N - PGI
VF01- Proforma invoice
J1IIN - Excise invoice
MIGO - Goods Receipt
J1IG - Excise Capture
VA01 - sale order
VL01N - Out bond Delivery
J1IJ - Excise invoice
VF01 - commercial invoice.
J1IDEPOTSTOCK - RG23D Report.
In Case of rejection the Sales Return is directly delivered from customer to
manufacturing Plant,In this process depot is not directly billed. The transaction is
done between customer to manufacturing plant.our question is how to MAP above scenario in sap
(currently all this activity is done in excel sheet ) please suggest any proper method....
Regards
Sachin

Hi Laksmipati,
Thanks for your reply, however one of my clients requirment is that the returns delivery will be made directly to the mfg plant and not to the depot plant. In this case the excise calculation is going HAYWAYAA......I understand that it will make sense if the returns is 1st made to the depot and then to the mgf plant. The system wont allow me to do a returns with refernece to the invoice since it has been made from the depot to the plant. Also this will create a problem while doing A PGR. I will be grateful if you could comment on the same.
Thanks
Sachin

Inspection lot with stock tab for sale return from customer.

Dear,
In our organization there are two scenarios,
1)     Make to order- Strategy group -20
2)     Make to stock- Strategy group -10
I have maintained 05 inspection types in QM view for sale return inspection from customer.
1) In make to order scenario Inspection lot created with inspection stock tab which is OK.
2) But in make stock scenario no inspection lot is generated.
    Remember I donu2019t want inspection lot without inspection stock tab as per insp. type-06
So please suggest me, what can I do for getting inspection lot with stock tab for make to stock scenario.
Regards
Shabbir Kureshi

Hi
QCC0>Quality inspection>Inspection lot creation>Inspection for shipping>Assign Inspection Lot Origin to Delivery Type-->aganist delivery type Enter 05 inspection lot origine
Also in OMJJ check whether QM in active for mnt type 651
Regards
Sujit

Customer sales returns

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