Customer service is not into customer service.

Terrible customer service, day one called to upgrade phone, only allow 2 phones of which I did not want. Rep was trying to change and then call was cut off. Never called back. Day 2 called had corporate approval, she would call me back. Never happened. Day 3 called sorry there is nothing I can do. 12 year customer is not important. Facebook Verizon, was told to send a PM and I got 2 responses and then no one ever responded again. Really this company is nothing but apologizing but never making the customer satisfied.

Go to a store and talk to someone face to face.

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