Customer Service Number for I-Tunes installed on WIndows XP

Whatever happened to the feature for talking to someone "live" via the internet? I own a PC (not a Mac) and I cannot find any phone number to call since I presume we cannot talk with with a customer service rep. I'm getting fed up with irratic downloads of songs. Some download with a hitch, some do not. This has happened several times before and I do not remember at all how I contacted Apple via the internet. And the help page is useless. I found its advice for finding the song in my library and I see it there but I CANNOT get it into the I-Tunes program. I tried every trick in the book. While it was downloading, the program got hung up while the song was only downloaded 7 per cent.
Anybody know the specific number to call or the URL specifically pointing to a customer service page that does not ask for a product ID (I do have any Apple products), etc? Thanks for any help you might be able to provide.
Frank

There is no phone support. You will need to contact them by email. You can do so here:
http://www.apple.com/support/itunes/contact.html

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