Customer "service" phone maze needs a complete redesign

A billing glitch with my prepaid account required me to talk to a real person to solve my problem. First I tried calling *611, but each attempt got me into a dead-end phone maze that only allowed for routine automated transactions. There was no option given for speaking to a customer service representative.. NOT ONE! None of the options allowed me to return to the main menu, either, so each dead end required that I hang up and start over.
Several times I also tried entering "0" for a live person as most other companies allow, only to get the following message: "We're sorry you're having difficulties. Goodbye [click]" What idiot thought that one up??? WHEN A CUSTOMER IS HAVING DIFFICULTIES YOU SHOULD NEVER NEVER NEVER EVER SAY GOODBYE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Unless your goal is to say goodbye to a customer forever! In fact, if I didn't have a fairly substantial prepaid balance to protect, that definitely would have been the end of my 12-year relationship with Verizon.
I also tried calling other numbers listed on the so-called "support" section of your website, which were accompanied by the words "We have Customer Service Representatives that can help with your account, plan and bill questions." That is a lie. These numbers directed me into the same dead-end phone maze described above with the same disastrous results.
I then called my local Verizon store, and on the first try I got sucked back into the same dead-end phone maze as before. I tried my local store a second time, selecting the "sales" option. That got me to a local person, but she couldn't deal with my problem. She gave me two other toll-free numbers to try. The first one sent me back into the same dead-end maze, while the second one was no longer in service.
In desperation, I joined this forum. In one thread I found the number to the "porting" department, which took me to a live person almost immediately. They in turn transferred me so a customer service rep who was able to solve my problem in five minutes. But my total time invested was closer to two hours. That is unacceptable!
Last year I had similar difficulties, but was finally able to connect with someone after about 30 minutes of trying. This time it took two hours, clearly indicating that Verizon customer service has gone from bad to horrific in less than 12 months.
So by this post I'm putting your company on notice. The next time I need help, if I don't get it on the first or second try, I will end my 12-year relationship with your company that very day. I will also post my experience on Facebook and every other public forum I can find. That's a promise. So fix your dysfunctional phone maze if your want to keep me as a customer.

Dear Readers,
Skype does not host a customer call-center facility. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

Trying to cancel my membership..need a customer service phone number

trying to cancel my membership..need a customer service phone number

Hi NortherLights56,
Please see the link below to cancel membership:
Cancel your membership or subscription | Creative Cloud
You may see the below mentioned link to contact Customer/Chat support:
http://www.adobe.com/support/download-install/supportinfo/
Let us know if this helps,
Regards
Gurleen Kaur

Customer service phone number

where can i get a customer service phone number the web site just takes you in cirlces been an hour just trying to locate a phone number to call need to SPEAK to someone!

Welcome to the forums. You're talking to other customers here.
You can click on the "Contact Us" link at the bottom of these pages, or just click here.
If you click through the link you'll reach the contact options page. Their phone number is: 1-800-VERIZON (1-800-837-4966).
Enjoy.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

I am trying to understand the licensing procedures for using tabKiller for 3.5.7 firefox. Who should I contact for this? I do not see any customer service phone number for Firefox

I am trying to understand the licensing procedures for using tabKiller for 3.5.7 firefox. Who should I contact for this? I do not have the customer service phone number for Firefox

Tab Killer is not created by Mozilla, it is created by a private individual who has made it available at no cost for other people to use.

What is the billing customer service phone number?

what is the billing customer service phone number?

Hi drums60,
Please Contact Adobe Support and they will help you.
Please Dial in : 1-800-833-6687
Or
you are also welcome to contact our support team at http://adobe.ly/yxj0t6

Apparently the default country for an account is US. I want it changed to Netherlands without having to call customer service. In need of assistance please.

Hi,
Apparently the default country for an account is US. I want it changed to Netherlands without having to call customer service. In need of assistance please, is there someone from Adobe on this forum who can help me? Or does someone know an email address?
thanks!
Arjan de Jong

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html

Poor Customer Service, Phones, and Edge

Hello.
I just wanted to make another official complaint about Verizon Wireless customer service.
I have been using a phone that i received from Verizon as a warranty replacement that was suppose to be "Like New". This was the last of many phones that i was given that where "Like New" but broken when i received it. And even this one was suffering from problems, like a poor quality camera that tints everything rose in color, and a faulty proximity sensor. I ended up keeping this one b/c i was so frustrated with setting up each phone after i received it, then having to return it again. I figure i could bit my tongue and wait a few more months to upgrade completely to a new phone.
Normally after a year with a phone, I would pay the annual upgrade fee and get a brand new phone that would last me about a year before it broke and I could use the annual upgrade to a new one. This system worked out PERFECT for me, but Verizon policy makers decided to get rid of that awesome option.   Then they took away the early upgrade that allowed me to get a new phone a few months before my contract expired. Without any warning. I understand it was a courtesy and they didn't have to tell customers. But it was still something i was looking forward to since my phone and all the replacements from Verizon where broken. And I feel that they could have honored that option until I signed a new contract.
So after all my normal options to upgrade my broken phone (other then buying a full price phone) had been removed by Verizon, I received an email that i could upgrade to the Edge plan and get a new phone early.
Great! but my previous research into edge looked like a terrible financial deal for customers. The idea of paying the full price of a phone over a 2 year period while receiving no discount to the service plan (that includes a premium to subsidize a phone over 2 years) is like paying for a phone twice! What kind of deal/plan is that? Again, the policy makers are making things worse for their customers.
I did notice later, after initially ignoring the Edge offer, that Verizon was now giving a discount on the service plan to Edge users. Even tho i don't think a 10$ discount completely makes up the premium Verizon added into the plan for the subsidized phone it was enough for me to consider making the change. As this is the only way for me to receive a new phone every year at about the point the life of the phone has reached its limits.So today I walked into an Verizon Wireless store to take advantage of the offer to upgrade to Verizon Edge. After waiting 20 minutes to be helped I left almost immediately after talking to a Verizon employee.
He told me that i would have to turn in my current phone!   That is absurd. My contract ends in 2 weeks. I have paid 2 years worth of subsidized payments. I have paid for my phone. I should not have to turn it in when beginning a new contract/plan. And again, the policy makers at Verizon find a fun new way to not care about their longtime customers.
Unfortunately there are still a few things I like at Verizon; like the quality of their cell service and network speed. I'm sure i'll run into problems with another wireless provider, but I'm getting closer and closer to trying out a new company and hoping the evil I don't know is a little better then the evil i do know.
There is no need to respond to this email especially with the typical 'Verizon scripted sympathy.' I just felt the need to voice my opinion and hope that someone that can effect policy and cares for making their customers happy will see this and make an effort to turn things around at Verizon.
Thank you for taking the time to read this and forwarding it up the chain of command.
Adam
P.S. Where have the emails to Verizon Customer Service gone? I would rather send this email directly to a Verizon, instead of hoping someone from Verizon sees this message...
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

    AdamPetrasek,
I am sorry you feel this way about out customer service. We want to leave you a good taste in your mouth after every experience. The Edge is a great offer for those, such as myself, that like to keep up to date with the latest and greatest devices. I know the thought of turning in your previous device can be troublesome but it does provide you with the opportunity to take advantage of our great Edge program. I see you mentioned the $10 discount towards the plan if you participate in our Edge program. There is also an option to receive a $20 discount towards our More Everything plan if you have 10GB or higher. If you have any concerns or questions regarding the Edge program we would be happy to further assist you.
LindseyT_VZW
Follow us on Twitter @VZWSupport

Customer Service Help Severely Needed!

I have a huge, ongoing issue with customer service.... I've literally spent precious hours of my life on the phone and unfortunately, it's getting to be a weekly occurrence. I'm posting here with the hopes that this is another venue for me to be heard on and FINALLY get something resolved.
My nightmare started when I bought a tablet through Verizon Edge on 12/18 or there about (judging off my Verizon bill; I had no CLUE I would need to be keeping such close track of everything that has happened) for a Christmas present. I literally had it for less than a week, I did NOT open the tablet's box and decided to return it. I called customer service. Told them I wanted to return it, but there was no return label in the box. They said, I can return it, no problem and they are putting the label in the mail. So, a little over a week later (holidays, I guess) on 12/27, I received the label and mailed it the following day. Verizon received the package on 1/2.
On my 1/9 bill, I was charged $599.99, a Verizon Edge Buyout Charge. So, now I have no tablet and a whopping $600 charge on my bill. I called customer service right away, expecting it was just an oversight and they said they would take care of it.
On to February, same story. Spent another hour on the phone and they said they would fix it.
I've had various explanations over the weeks and months, and various excuses. Still no resolution though. I've had my account shut off twice for non-payment. I pay my bill down to $599.99 every month. I will NOT be paying that charge. Every time I call in, they say that financial is fine because there is an open ticket. The first time it was shut off, I received a text saying if I didn't pay, I would be shut off. So, I called in. It was a Friday. They said they took care of it. Guess what? Saturday morning, bright and early, I discovered it was shut off and spent another hour on the phone getting things fixed. Oh, and don't forget I had to call back again after the billing cycle came out to have the reconnect fees refunded. Then it happened all over again about two weeks after that.
I've had some wonderful customer service reps, who really felt sorry for me, BUT none have been able to get it fixed for me. Can someone out there end this nightmare for me?!?

Did you follow Verizon Wireless Customer Support or did you follow AyaniB_VZW?
The first one is a generic unmonitored userid which Verizon reps log in to post as reps. Any follow request sent there will sit unanswered for all time.
Be sure to send the follow request to the latter userid.
And yes, you are correct. The worry free guarantee WAS extended for purchases made from Black Friday thru Xmas to January 15, I believe. I don't understand how a Verizon rep could possibly be unaware of this.

Rude customer service/phone disconnected the

Hello,
To whom it may concern. I got off work today at 2pm out to call AT&T to set up a payment arrangement as I do quite often. I have been a very satisfied customer up until today. I learn that my service was interrupted. I call and spoke to a representative, to ask if I can make a $100 payment today and pay the remaining on Friday (Payday!). This company has ALWAYS worked with me with arrangements in the past... ALWAYS! And I have NEVER missed a payment arrangement. I have a mother with CANCER that I help take care of with taking her to her Chemotherapy treatments etc. she is very weak with her illness, and needs to contact me with rides to appts. All I ask is for FOUR (4) more days and my acct will be up to date and paid in Full! The Rep was very RUDE and said yes you been an outstanding long time customer BUT no arrangements can be made after interruption. I can NOT have my phone out for any reasons whe working. As soon as I got off work I immediately went toy car to call AT&T for arrangements, only to find out I have NO SERVICE! You would think this company would understand. Instead of taking a partial payment and getting the rest in four days..... This company would rather a long time outstanding customer go without her phone to take care of her mother who has Chemotherapy treatments!?? I mean Really?? This is really SAD and I have NO MORE respect for a company that would rather turn off service for a past due balance of $250. I'm feelings are hurt! I feel very disrespect with talking to the customer service rep. At least show compassion..... Is it really worth losing a "Outstanding LONG TIME" customer that has a mother with CANCER!?? I assured the rep that the acct would be paid in four days! FOUR DAYS! I NO LONGER have
RESPECT for this company. The one time I really need this company to understand..... They could care less! And that is AWFUL service on your behalf

Hey
I’m sorry to hear of your mother’s condition, truly. I’d also like to apologize for the experience you have had with our support representatives.
I can confirm that payment arrangements are an option which may not always be available, due to several factors such as payment history, account status etc. Once service has been interrupted for non-payment, an arrangement cannot be made as it must be set up prior to the due date. We would like to look into this to see what we can do to help. Can you please send me a private message by Clicking Here and include the following information?
Full name
Cell number
Alternate Contact Number
Best time to reach you
Thanks,
Charise

Can anyone give me the customer service phone # for verizon cuz i cant get it!?

i need the verizon customer service # someone please!?

They probably are closed today due to the holiday.
Customer Service:
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm
It's on your bills, probably programmed in your phone's contact list, and available via the Contact Us button at the top of the page.

Want answers on recent order, Customer Service phone number not helping

First off, here is why I called.
I placed an order on May 30th (Saturday) for a few movies off of bestbuy.com. I checked the status of the order on the following Tuesday. One of the items was back ordered, but when I checked on Tuesday it was listed as being a part of the shipment, and that the order was processed and completed.
I clicked on the shipping number for UPS and it states that the label has been printed and waiting on UPS to pick up. The order was SUPPOSE to have been delivered on this past Tuesday, June 10th. I clicked on the UPS link to make sure the package was on schedule and it still says that the label has been printed, and waiting for UPS to pick up. It is now Friday, June 13 and still no package, and UPS site still says it is waiting to pick up the package.
Now the call/
I called the Best Buy customer service line and went through the automated messaging to finally get to a customer service rep. When the rep picked up, he asked how he might help. I started to explain, and almost instantly he started saying "I'm sorry. I can't hear you. You can call us back, etc, etc. This call will be disconnected now." Well, if my voice was not coming through the phone, how did the automated messaging know how to direct me?
So I called back, and once again got through the automated messaging to get to a service rep to find out what the status of my order was. I explained my situation and was told I would be transferred to someone who could help. And then the phone line went dead and I was again disconnected. So now I have to call back a third time find out where my order is that was suppose to be delivered at the beginning of the week, yet apparently has not even been given to UPS to be delivered.
This is not the first time I have called the customer service line and been disconnected. This has happened in the past too. For instance, one time, I was forced to call the line 5 times before I was able to get properly transferred to the right person to talk to without getting disconnected.
I just want to know where my order is that I have already been charged for, and no more of these games trying to see if I can get connected, or given a runaround. Can someone please help?

Hello drh32nj,
Thank you for ordering with Best Buy, and thank you for being a My Best Buy member. I am very sorry to read of your missing order, and more sorry to hear of the experience you have had in searching for answers. This is not the experience I would want for myself, and it is certainly not what I would have hoped we could offer you.
I am happy to look into this with you today. As the estimated delivery date has been passed, I will see if there is anything we can do to expedite a resolution for you. Please watch for a private message from me shortly after I have had an opportunity to review your order.
To view your private messages, while logged into the forum click on the envelope in the upper right corner of the page.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

How to pull call reports from Customer Service phones

I have a building that has normal users and a group of customer service users and I would like to pull a report showing how many incoming and or outcgoing calls just from customer service.How would you recomend doing this?

You need to specify what products and versions you are using.
https://
Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 8.6(1)

Where is a customer service phone number?

I've been trying to make a change to my plan. Months ago, we thought we removed "equipment protection" from both phones on our plan, but it was only removed from one phone. I've been trying to remove this $8 charge, but the remove option is not avaible! I've tried to use the 'chat" with a verizon representative feature multiple times and it's never worked. Could someone help me or tell me where to call verizon???

Customer Service
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm
When you get the phone tree, press 4 for Other and then say Agent.

Customer service phone number / email

Is there any customer service number or email I can contact in order to get specific answers regarding my subscriptions?
I paid for a 3 month subscription, and before it expired, I paid for 1 year skype premium unlimited usa and canada. But is now using my credit in the US calls!!

@perezjsn
Skype Premium bundle with Unlimited US&Canada is not offered for all Skype customers and I can see from your account that currently your account only received Skype Premium without Unlimited US&Canada subscription.
Please contact customer service and they will check if you are eligible for the bundle subscription. If yes then they will help you fix this and ensure you will also get Skype Premium with Unlimited US and Canada.
Customer service doesn't currently provide phone support, but email and chat support can be accessed as explained in the FAQ: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Customer service phone numb

Looked all over the Creative website, and I'm unable to locate any kind of phone number to contact Creative. Specifically I'm looking for a general customer service number, but ANY number to contact Creative would be great.
Thanks

When I go to "contact customer support" I get to a page that says "select the department you wish to contact". I select customer support, and under the telephone support field this is what there is: "Free telephone support for the first 60 days of ownership. Refer to your product's documentation for the support number in your region."
So I go to download my product's documentation...it says that it is no longer supported.
I looked on my CD...don't see anything anywhere that gives a phone number. I've browsed the CD's contents quite thoroughly, and I didn't see any number.
Even when I outright just ask for the number... I've given the same instructions that I've already seen, and followed on this website. Is this number trying to be kept secret or something? If the number is on this website, could you please provide a link to that page, as I was unable to find it. That or just the number please. ANY customer service number will do. ANY number, for any product, or any area of Creative support.
So far this "award winning customer support" is off to a pretty bad start. All I want to do is call Creative, and so far it's taken a couple hours before I've even been able to dial a number.

Customer "service" phone maze needs a complete redesign

Similar Messages

Maybe you are looking for