Customer Service Problem

I don't I've ever wasted as much time in my life as i have titting with my poxy Zen MP3 player. Creative Centrale is beyond useless and all I want to to speak to someone at Customer Service (God forbid there should be phone number!!!)
Anyway I've at last written the email detailing my problems but can't send it as it insists I select the product that I'm having a problem with. There is no drop down box to select from and if I choose to 'change product' and (Not that I've chosen anything to begin with) and pick 'Zen Mozaic' it just tells? me to select a product again. HELP!!!
I'm about to throw it out of the window.

shut off the unit..then hold play/pause while turning it back on..when it says creative on the screen let go of play.pause..the you can clear the unit files..dont format or you'll loose everything.... I just went thru an hr. of 40 million different phone numbers and options choices..im glad i was persistant cuz i almost bought another Zen for the same price to fix mine..which i fixed myself...you must have patience...the fix it tool on the site is also good...

Similar Messages

  • Customer Service Problems

    After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account. 
    I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable.  Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems.  When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers.  Someone in your company needs to hear this and put a stop to these destructive business practices. 
    In brief, the first issue involved arranging a service call for interruption of internet service.  The entire process kept me on the phone for a total of 3 hours over several days.  I have given up my land line and use a cell phone exclusively.  Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but  I did not understand the reason for the transfers.  Then the pattern of hold-talk-transfer began again.  Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern.  Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.    During that time I incurred cell phone charges of $.45/ minute.   
    After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call.  They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service.  I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement.  I also asked to have them communicate with me through email.  I was told that communicating through email was not possible.  These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each.  I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority.  The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.  
    The second issue involved billing.  I signed up for auto-pay to have my monthly bill deducted directly from my bank account.  Verizon’s computer system deducted the bill twice, overdrawing my account.  I incurred a bank overcharge fee.   The same pattern of hold-talk-transfer began for this complaint as well.  The customer service staff refused to take responsibility for this error as well.  Their solution required me to spend more time and incur extra expenses.  I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request.  He denied any responsibility for this billing problem too.    I had to have my bank retrieve the money under a fraud compliant.
    Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem.  If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem.  If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem.  When all of those actions prove inadequate, then there is a *communications* problem.
    Customer service has flagged my account and put me down as a “problem” customer.  Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions.   Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
    This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code.  I grew up working in my family’s retail liquor store.  From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
    Admit when you are wrong and try to make up for the mistake.
    Never argue with a customer over small things.
    Listen to the compliant and don’t just dismiss it out-of-hand
    Try to make things right even though you may not be directly responsible for problem.
    For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules.   I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under.  But their behavior tells a different story.
    Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive.  He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on.  To date I have not received the communications they promised.
    Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about?  I’m afraid the answer will be yes.  Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.  
    My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
    with my issues but have no interest in repeating my past experiences.
    It's too bad that this had to happen since the solution could have been so easy and simple.
    I plan to publish some form of this letter and distribute it to the public. 
    Solved!
    Go to Solution.

    Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report. 
    RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
    A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
    In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
    My final statement was $ 24.47. I cleared a check from Verizon.
    I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
    After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan. 
     Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
    Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
    By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
    Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
    The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
    After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
    On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
    New number:{edited for privacy} ; Email:{edited for privacy}
    Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
    Events that prove the lack of training and support Verizon customer and billing service have.
    Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
    01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
    1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
    2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
    2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
    Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
    2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
    2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
    Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
    Tracking # {edited for privacy}
    2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'. 
    A credit for the international plan has been applied to your account and will appear on the next statement.'
    2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
     2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
    Tracking # {edited for privacy}
    2/16/10 Verizon eCenter responded (Michael)  I am sorry for the inconvenience you have experienced. 
    Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966 
    Monday through Friday between 8:00 AM to 6:00 PM Local Time. 
    2/16/10 Verizon eCenter (Sue)  responded : I am sorry for the inconvenience you have experienced. 
    I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
    I stand on my decision of not pay for someone else mistakes.
    Your actions have damaged my integrity as a good costumer and citizenship.
    Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

  • Customer service problem and disabled parents

    Hello I was wondering if anyone could offer any clarification or advice on this situation.
    My parents are both disabled, my dad having severe Parkinson and my mum having a variety of problems and mobility issues.
    A couple weeks ago they took a door to door sales man from talk talk up on his offer and signed up with them for his package. ( this wouldn't usually been done without me) Anyway they quit virgin as it was more expensive, but this meant that BT would have to run a line into the house to carry talk talk. So the other day a guy turns up so fit this but we find out that he is not BT as they have sub contracted the work. He completely messes up the work and an actually BT engineer tunrs up the following day who very annoyed and does his best to sort out the problem. After 3 hours he has to leave because of fading light and says that he will be back which is fair enough.
    My dad then discovers that talk talk are not carrying over the same number which causes a huge amount of problems for them as all the different agencies, police, nhs, home help etc have the number which they have had for the past 27 years! As such my dad has to pull out of the contract as talk talk will not budge and my mum cannot deal with the stress of a new number ( I know this may seem insignificant, but for them, particularly in their situation it causes massive issues)
    Anyway as the BT engineer had been really good they contact BT and discuss the situation who offer to sort it out and take out a contract without any additional costs or charges. They then take out the contract and say they they have to contact customer service to arrange connection.
    Well eventually they speak with someone who states that this cannot happen until 29th Nov which isn't great. My dad rings around again and spends an hour or so yesterday getting passed pillar to post trying to speak with someone to sort the situation. I then get a phone call around 2030 last night from a guy called nimhal wanting to speak with me as I have now been put as the point of contact to arrange to bring the date forward as he was aware my parents were disabled. At this point I wasn't aware of the full situation or that all of this had happened so couldn't provide the guy with any info or a order number so as such he couldn't deal with me and asked me to ring back this morning at 9am when they opened.
    So..... went away got all the required info to ring this morning, and I must say I am absolutely disgusted with the customer service. I must have spent almost 2 hours getting put on hold and being transferred, only to be hung up on when I politely asked to speak to a supervisor who apparently would tell me the same thing.  
    Yet again, I rang up (all of which on a mobile as no land line at my parents) explained the situation to a different guy who apologised and was keen to help. After around forty mins of discussion and being on hold he said that he had sent a message to the chap (nimhal) that I spoke to last night, that he was still dealing with it by bringing the date forward and that he would contact me directly. I thought fantastic!
    I then get a phone call from someone else completely who states that it has been brought forward to the 25th. I again explain the situation asking them to take into account and this isn't good enough from the safety aspect of my parents alone. The guy would not listen at all and states that the date has already been changed and cannot be done again.
    My parents are not even going to be in on that day as they are both at hospital!!!!! I asked if I could have a direct number for the British engineer Dept that deal with this or a manager, he refuses and says this does not happen. I then ask him if he could pass my details on for them then to contact me instead, again he says no.
    I have now realised that there is now in fact an actually working bt phone line on behalf of talk talk which has been cancelled. I am not sure why is still rings or works but it does.
    So these are my questions
    1 If there is now a bt phone line which was put in on thursday, why do they have to wait until the 25 to get it sorted?
    2 Can they keep there old number? (as there is a different number on this new line currently)
    I would like to say I have been patient and polite throughout, I am a police officer and fully appreciate that it is not nice to be abused! However I find this unacceptable and all the alarms and call 24etc go through the phone line on thier old number, both of which they have not got so desperately need it sorted.
    Sorry for the long message and the shoddy spelling but I would be eternally grateful for a bit of help on what to do to escalate this.
    Regards
    Dave

    Hi Dave,
    Welcome to the forum, and sorry to hear of all the problems you’ve had with your parents’ phone line.
    If you could send in your details we’ll look into this for you. Our “Contact us” link can be found by clicking on my username under “About me”, top-left of my profile page.
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Customer Service Problems - - where to complain?

    Hi ! I have been having problems with the loop authorization problem.
    Its been WEEKS... Since having to push and shout my way through to a real person, and also upgrading to 8.02 its improved... but other issues remain, including that an album did not fully download, and the issue has yet to be addressed...
    also a Tier II rep e-mailed me, but its been almost a half week since hearing back.
    Does anybody know if there's a number to complain about customer service issues?

    I just looked up the number through the Customer Support link and found this, 1-800-MY-APPLE I hope this helped!

  • Truly Terrible Customer Service- Problems With Lenovo U410

    Hello everyone,
    I would like to share my Lenovo Customer Service experience. 
    While on holidays in Poland last August, I decided to buy a new laptop in one of the big electronic stores. The laptop, however, developed a fault on the second day. I thought it was a case of bad drivers causing the problem. After I returned from my holidays, the fault was still there.
    I contacted the Lenovo Customer Service who requested a proof of purchase. I explained that the laptop was bought in Poland on holidays and sent them on the receipt. A day later, I got an email saying:
    "Your machine has been booked in for a full repair at our service centre. Thank you for your proof of purchase. 
    In 2-3 working days you will receive a letter containing instructions regarding the booking of your collection. The letter will also contain very important terms and conditions in particular with regards to data loss. 
    Please follow the instructions and your machine will be repaired under warranty."
    A few days later the machine was taken off me by a DPD courier for almost 2 weeks. In the meantime I had no other option but to use my father's laptop to do my final year college project. 
    I was delighted when I got the email:
    "We have completed the servicing of your item.
    Your item is now being packed and prepared for dispatch. You can track your package online..."
    However, 30 mins after using the "newly repaired" laptop, the stripy screen came back! Needless to say, I wasn't happy. I contacted Lenovo again, their customer service agent apologised for the bad experience and said that the laptop will need to be sent back again. For me that meant another 2 weeks without the laptop!
    This Tuesday, I finally  received the laptop back. After using the laptop for an hour or so, the horrible stripy screen appeared in front of my eyes! This time I was absolutely infuriated!! The laptop was sent back twice and the same problem persisted. I got my phone and rang the Customer Service to ask what the hell is happening?! 
    The answer I got this time was that the laptop was purchased in Poland and therefore it is not covered by the International warranty!! A few months of dealing with the company, a couple of phone calls and sending the laptop off for a repair twice to be told that they didn't fix it because the machine is not covered by the International Warranty?! 
    This is my short story of my terrible customer experience! I am not satisfied with the way this company operates, takes my laptop off me, sends the laptop off to their repair centre in Germany to then say that they cannot fix it?! Could anyone who works for Lenovo please explain to me where is the logic in that?

    I find it absolutely deplorable of Lenovo that there has been no posted response to this customer service issue. I have been trying to decide for a while now if it was worth purchasing a Yoga 2 Pro as it looked to have all the specs of a PC Hybrid I was hoping for. Well....how wrong could I have been...I had no idea how appalling the customer service is from this company!
    Firstly, in the UK...there have been some nightmare stories of faulty items and ridiculous product shipping delays that just seem to keep changing without any thought for the consumer in explaining what the hold up is. If you want to see a fantastic daily updated example of this alone just have a look at the Lenovo UK Facebook product page. Just reading it for ten minutes is tragic. There are so many upset customers in there that it almost seems comical. 
    The shipping delays are pathetic, they will glady take people's money (including warranties on items that arent there!) and hold it in the Lenovo bank accounts but the slow service and response to those with faults displays a complete disregard for the consumer. I can understand a company being unable to keep up with high demand of a product if it is very good and in demand but this needs to be addressed with admission in communication. Simply advertising a product that people cannot access and dealing with the irate customer-in-waiting afterwards is not acceptable.
    Let it be known that Lenovo through their own incompetence have lost a customer before he even purchased anything today. I can only hope that others considering making a purchase will see further posts like this and feel deterred in the same way. That way, Lenovo may finally see that they really need to up their game in terms of service and quality control. To the person that made this post, I can only feel sympathy for the problems you had with them and can only say that you are certainly not alone! Check out their UK Facebook page to see just how terrible the service is (including choosing to ignore the more upset customers while blowing the trumpet whenever someone's problem is "sorted"!).

  • Customer service problems. Anyone at HP I can talk to?

    I'm having a horrible customer service experience with HP with regards to a repair to my brand-new Pavillion PC. The problem has been ongoing for a month, and I'm never able to get a straight answer our of the customer support reps as to when the unit will be shipped back to me.
    Is there anyone at HP I can talk to outside of the front-line customer service center to try and resolve this? 

    Tech_Rain - thanks for taking the time to reply to my post, I'm sure the hell I've been through with HP is hardly your fault, but frankly, your reply is indicative of the appalling customer service I've encountered with HP. Your post is hardly timely (over a month since I made my post), nor at all helpful.
    I ended up calling tech support on a daily basis in order to try and expedite the process, and was given conflicting, incorrect information, and straight out lied to. Nobody seemed to have any clue as to when I could expect my computer to be fixed - a brand new computer which HP had delivered to me in a defective condition. After a comedy of errors involving misplaced warranty statuses, empty boxes being shipped to me, and general incompetence from tech support representatives, my case was transferred to a case manager.
    This failed to improve matters. After the new expedited date for my repair came and went without the repair center ever updating my ticket, I was offered a replacement PC. The date when my PC was due to ship then came and went, another call to the case manager (who had again failed to call me with an update by the promised date), and I ask for my money back. Eventually, I receive a check. 
    Numerous HP representatives promised to call me back with updates on status. Never once did that happen. HP failed to deliver a working PC, failed to log a repair ticket until I called back a second time, failed to deliver a return box until I called back, failed to provide me with promised status updates, failed to expedite the repair as promised, failed to deliver on promised repair dates, and failed to ship a replacement computer by the promised date. 
    I took my check, spent it on components at newegg.com, and built my new computer myself - a process that took less time than it took HP to ship me my original defective computer.
    All in all, a total failure on the part of HP to serve their customer. I will never buy another product from HP again.

  • Bad customer service- problems with apple purchasing - 2 apple IDs as living in 2 countries

    I purchased iphoto. I have 2 accounts (apple IDs) as I have been living in 2 countries over past 5 years, I mistakenly reloaded the iPhoto with the wrong account. It is not always clear what account the app has been purchased on. Apple was not helpful to reimburse this purchase despite I have leagally purchased this before. This is not good customer service! In addition, this limits use of apple for global people.
    Very disappointing! I guess since Steve Job's died, not only product quality went down but also the customer service.

    Well, clearly you are very unhappy and as I'm sure you realise, I am just another user like yourself.   But I would still encourage you to try to reach an agreement.
    I am sure Apple do not want a disgruntled customer spreading bad vibes and while they won't settle for the sake of it, write to the address below and set out your grievance.   But first review your apps.
    Apple - Support - iTunes Store - Contact Us
    I see you admit to mistakenly downloading iPhoto via the wrong account so they aren't entirely to blame.   And if this is something relating to an original purchase of 5 years ago, if I recall correctly, iPhoto08 was the version then.   Now we are on iPhoto 11 and having passed via iPhoto09.  These upgrades were not free, and your records should show which version you have now and which past versions you have had.    Armed with this you will be better able to approach Apple.
    Just a suggestion, you understand, I'm not out to defend anyone.

  • Warranty Customer Service Problems

    I bought a Toshiba Laptop from Best Buy in June 2015, that machine is not yet 2 months old, about 3 weeks ago on start up got a Toshiba screen checking problems, after about 30 min went to a screen fixing disk errors, I let that run 7 hours before turning off, it has never started since. I called the customer sevice # 800-457-7777 got disconected, recalled on hold 30+ min disconected, finally well over 1 hour got to talk to someone, gave them the serial # they found the machine under warranty untill June 2016 refered me to a local authorized repair center, took the machine & the next day they called bad HD but Toshiba would not authorize the repair on this model. Go back & get the machine, call Toshiba again, disconect, hold, more then an hour to talk to someone with very limited english who said I was refered to the wrong service center, gave me a new provider said he would email them to authorize, next day went there they wouldn't take the machine, said happens all the time they are authorized only on business models & don't know why consumers are sent to them, got back home tried to call Toshia again & gave up after an hour. I have not had a working toshiba now for about 3 weeks, spent around 15 hours phone time [mostly on hold] have about 4 hours driving to & from the service centers I was sent to by toshiba customer support, & don't know what to do next. I need a laptop or else I would not have bought one, 3 weeks with no resolution in sight is unacceptable. I can not count on toshiba to honor their warranty or to even talk to a customer. I will have to buy another laptop as I am handicaped with it, it will not be a Toshiba & I will not eat this machine. If  necessary I will bring a claim in Small Claims court under Texas Deceptive Practice act which is consumer friendly & triple damages. It will cost Toshiba more then this machine sold for to have someone appear so I can not understand why they give the consumer the run around. Certainly have lost my good will now & in the future.So beware, warranty/customer support is at best problamatic.

    hi:
      friend,thanks for your reply ,can you tell me how to contact apple inc sercer?i am looking forward to your reply
    thanks

  • HUGE Customer Service Problem

    Yesterday I had two new Verizon landlines added at my home. One works fine. The other turned out to actually be someone else's telephone #. After hours on the phone with the mostunresponsive uncaring CSRs I have ever encountered, I was finally assigned a new # to replace the mistakenly assigned #. I was assured it would be operational in a few hours. It still is not. After 10-15 calls, being shoved around to every dept. they have, having been hung up on,  discourteously treated, and having spent the better part of a day, still no response.
      CAn anyone help????

    Hi RoyGrossman,
    I'm sorry for the experience you have had with us thus far.  If you are still having trouble with the second land line please PM me and we will see about getting this matter resolved for you.
    --James
    --James
    Verizon Support
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • Adobe Customer service

    I cant believe with all or technology and as many people having having as much trouble with adobe reader and windows programs, that adobe is still in business. I have started tyhe process od switching to apple products. Apple is so professional and there support when rarely needed is the best of the best.  Stop using window products and spend the extra money for apple products, I promise you its worth every penny. You will not spend as much time wasting your time trying to correct all the ******** problems related to windows products. This is the best information and for sight you will ever get. Move on to bigger and more professional products. You cant even find an adobe phone number, I challenge anyone to come up with an adobe free support phone number.

    Hi All, we have decided to take the continued customer service problem with Adobe to Facebook, we created an event where open discussion can take place, please come and join and be part of a much needed change in Adobe's customer service practices, everyone is welcome to give input, so please pass the word - http://www.facebook.com/event.php?eid=123258472738
    On a hopeful note, we're looking forward to Adobe's customer care team being part of the conversation as well. Here's what we'd like:
    Respectful dialogue, true incidences - sure be assertive just don't be abusive. We hope to urge Adobe to improve client service at the corporate level.
    Thanks all-
    Cindi

  • Trade-in program is giving Verizon a Customer Service a bad Reputation

    The trade-in.vzw.com program is giving Verizon a huge negative customer service problem. I was concerned when I submitted my mint condition iphone 4 in the flimsy envelope they provided. And sure enough, it has been a month today and the check status website still has "not received" it according to the  link. They have it, post office did their job. And those phone calls to 877-247-3846 - wow - what a colossal waste of time for absolutely no information, that's if you do actually get a person who won't give their name and will hang up on you!  THIS IS NOT THE EXCELLENT CUSTOMER SERVICE I HAVE HAD AT VERIZON FOR 12+ YEARS!
    Then I come here and read they are shorting their customers in the trade-in amounts - wow again!  Really? It's a sales Promotion and they short their customers amounts like $166 of a $200 promotional trade-in value. Unbelievable!
    They haven't done that to me - yet. Because after a MONTH they are saying they still have not received my iphone.  I don't buy the due to the heavy volume we don't have time to take care of business lame excuse, get some help and get it done! By reading other customer posts they have been using this excuse for some time, well before the Iphone 6 launch.  Bad planning and simply not good business on Verizon's part.
    So I'll wait. Don't have much choice. And I don't have time to take the battle to the media, but some of you who have been so wrongly treated should.
    Damage to Verizon customer service has been done, and continues with each passing day.  My question is 'Has anyone had a good customer service experience with the Verizon Trade-in program?'

        OptionsTrader,
    So sorry to see the trouble you have had with the Trade-In program. We want our customers to have a great customer experience with anyone we partner with. Our Device Recycling Support Team can also be reached at 877-835-2024 or by going to http://bit.ly/GGnDDC and clicking on Contact Us. Our apologies for any difficulties getting assistance.
    BrianP_VZW
    Follow Us on Twitter @VZWSupport

  • Problems with Customer Service AND unexplained charges!

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  • I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE.  Having trie

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    CS2 is very old and reached its "end of life" a while back.  So probably won't run on modern operating systems.  If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
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  • How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

    How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

    In this forum, we can't help with purchasing issues.
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  • Horrible Customer Service!  And a 33 month old BB problem continues to exist!

    I have been a Verizon Wireless Customer for over 7 years.  I have been a Blackberry user for even longer.  In November of 2008, I switched my Blackberry World phone for the then new, Blackberry Storm.  I kept my same phone number, had no previous problems with the World phone or any calling issues, etc.  I just thought I might like the latest and greatest.  Almost immediately after getting the Storm, I started getting these strange 1 way audio problems.  When I say 1 way audio, I mean, I could here the other person on the end of the line, but they could no longer here me.  It was strange and it happened infrequently.  After about two weeks of having the storm, I decided that I really did hate not having the qwerty keyboard and so I took the storm back and got the BB Curve.  Again, noticed that I had the same 1 way audio problems and contacted VZW customer service.  After sending me out a new phone and several customer service calls, VZW opened a trouble tickets.  It was never resolved and conveniently closed, with Verizon saying they could not duplicate the problem.  I was not experiencing dropped calls.  I still had full bars, was still connected to the party on the other end of the line and it was happening in a bunch of different places.  I went thru this with the Storm, the Curve, the Tour and the Bold, all with this same sporadic one way audio, all with multiple different Blackberries being sent out to me, because Verizon was sure it was the Blackberry and not them!   Customer service suggested, on many occasions, that I switch my phone number.  WHY???  It didn't happen the first 3 years I had the phone number.  They also, had the audacity to suggest that I switch to a different platform.  HUH???  All of the sudden, I'm the only one in the neighborhood, who cannot have a blackberry phone, because it just no longer works for me????  Numerous tickets were open and no one would ever get back to me.  I couldn't get a VZW Tech to call me back if my life depended on it.  Call with one way audio were hounding me and VZW told me to mark my calls, where this happened.  Did all of that and they still couldn't find the problem.  The one way audio even happened when I was on one of the many calls to a Verizon Tech....yet they still could not "duplicate" my problem.  To this very day, they still have not found a solution.  After many months of dealing with Verizon (or not dealing with them, because they wouldn't call back) and researching new phones, I decided today, to try out an Android platform phone, just to stop the madness.  I called VZW and told them which phone I wanted (I needed something that would have a long battery life, had good reviews, etc) and they told me that I could NOT have the Motorola Android 3, but I would have to take a reconditioned Droid Pro instead.  I explained to them in no uncertain terms, that I was unwilling to pay for this change, as it's been an ongoing issue, that Verizon failed to ever fix or even acknowledge.  While I was getting stuck with a phone that I really don't want, I was completely tired of dealing with these issues, Verizon and my understandably irritated customers.  After the phone order was placed, the Verizon Customer Service guy, tells me that I have to return my Blackberry, within 10 business days or I would be charged for it.  WAIT!!!!  I don't even really want to change to an Android phone, I just want to try one out and see if this is going to give me the same issues as the BB.  Why do I have to return the Blackberry?  And why did Customer Service wait until we were almost finished with the conversation to unleash that little bit of information??  I would have never agreed to getting an Android, should I have known they were going to make me give up my BB too.  No, I don't want the Android phone just to have an Android.  I want Verizon to figure out what is wrong with my phone in the first place, but it's not going to happen!!!!  So, I was really left with no alternative, but to try another phone.  I have never gotten any compensation, in the almost 3 years this problem has been going on.  I have not asked for anything, except for Verizon to fix an issue that is clearly their problem.  We have another Verizon phone in our house and another line somewhere else and we have no problems with the other phones.  I have had at least 10 different blackberries in the last 33 months and all have had the same issue.  Quit blaming the phone VERIZON.  Don't ask your customers to give up their phone numbers and change platforms, all because of your incompetence.  I NEVER write reviews or go into any kind of forums, etc., but I've had it!!  Customer Service ignores the issues.  I didn't even know that any of the tickets were closed, until I called back with a ticket number, only to find out that the issue was unresolved and because of this, they had closed yet another ticket.  To me, the fact they are making me return my Blackberry, just to try out another phone, is beyond comprehension.  To top it all off, at the end of each of the conversations, the guy had the nerve to ask me if all of my needs were met, due to the issue.  Lol!  Yeah, they were all met!  Why ask that question to someone you know that is completely ticked off at you????    

    Pepsio07 wrote:
    I'm sorry, but when does swaping from a Blackberry Bold to an Droid Pro (certified pre-owned) qualify as an upgrade?
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    Oh, and Verizon has spent a lot of money trying to fix my problem??  Well, I've spent a ton of money myself, paying for a phone that doesn't work, time and energy switching from Blackberry to Blackberry, and not even mentioning the amount of time I've spent trying to figure out this problem, to no avail!
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