Customer Service Reports

Question

Hi Gurus,
Kindly help me out in Customer Service Reports. As i am new to CS.
1.All 90 day Customer Service returns for a specific period.
2.All 90 day Customer Service Returns for a tech during a specific period.
3.All 90 day Customer Service Returns for each tech during a specific period, separated by tech.
4.All 90 Day Customer service returns by product group, model during a specific period.
5.repair Units received in a specific period
6.Backlog of each product or model
7.Number of units invoiced in a specific period
8.Number of units completed (PIOu2019d) in a specific period with a selection of
a) warranty
b) non-warranty
c) service contracts
d) JOB TYPES
e) Cal only
9.Daily Revenue Month to date by
a) LABOR
b)  PARTS
c)  FLAT RATE
d) SERVICE CONTRACTS
e)  SPARES
Entire inventory of units in Service ( REPSTAT)
Need to run reports for units coming out of warranty u2013 90 days in advance.
Repair report
Calibration due report
Invoice and IR info by model / SN
View unit tracking/units due for calibration in next 60 days
View invoiced amount per product per month
thanks
Edited by: rkravi928 on Aug 23, 2009 6:18 AM

Answer 1

Ravi,
It seems that you have posted your client's all report requirements in one post and expecting Functional spec for each report.
All these reports requires lot of discussion with Core teams / Technical consultant.
Eg.
>
> 8.Number of units completed (PIOu2019d) in a specific period with a selection of
> a) warranty
> b) non-warranty
> c) service contracts
> d) JOB TYPES
> e) Cal only
>
Where you maintain warranty information?
Iis there any master warranty / Measurement document involved? .. is there any extended warranties applicable for your product?
What is your reference object - Equip / Func loc etc..?
What do you mean by JOB type and where you are capturing?
... lot of queries can be raised on your requirement.
The functional consultant and the core team members of this module can only be able to answer those queries.
Better you close this thread, and start separate queries for each report with necessary information so that peers can able to suggest.
Babu