Customer Service Scenerio for Third party component

Hello Guru,
I am implementing CS module at my client place, during discussion on business process, I came across 1 business scenario where my client purchasing equipment from vendor and selling to customer.
If the equipment is get defected, customer will raise the complaint with client, and send the machine or part of machine back to the my client place for repair, Now my client is sending this machine or part of machine to vendor for repair.
After the repairing , vendor sent the machine or part of machine back to my client place and then sent to customer by my client.
When defective
Customer--> Client --> Vendor
After repair
Vendor--> Client --> Customer
Request you all to provide a solution to make above scenario in SAP Customer Service module.

Hi Rahul,
Process would be
1.Create service Notification in IW51
2. Create repair order inotder to receive return delivery of defective from Customer
3. Create Service order from Repair order to capture the service /Repair cost
4. In the service Order using control Key SM03, which will create a PR to vendor
5. Now part can be sent to vendor using PO and do MIGO ( using 122 movement type)
6. After the repair , you can take the material with movement type 101
7. post the material to service order using 261 and
8. Do outbound delivery from the repair order
this is a lengthy process and requires lot of integration between MM and CS
try to replicate in IDES and revert if you find any difficult
regards,
santosh

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Madhu.

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Hi Sapera,
There can be 3 typse of trading scenarios
1. 3rd party with Shipping notification : Where in u create sales order and create PO against the PR which si triggered in SAles order adn hen MIGO followed by MIRO and Billing. Here Billing to the end customer can be doen before MIRO because the billign quantity considered is based on the goods Receipt( MIGO) quantity. Many a times you might have your personnels or soem mechanisms to cross verify the delivered quanity as some times the vendor might not dispatch the quantiy in the PO. Here the MIGO doen si consumption posting/Non valuated GR as physically it doenot come into your stock and therefore is not shown in our stock. ITem category used in TAS
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Pls let me know the step by step procedure for Third party sales processing.
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Hi
Please find enclosed the details on third party.
Process Flow for 3rd Party Sales
Customize the third party sales in summary:
1. Create Vendor XK01
2. Create Material u2013 Material Type as "Trading Goods". Item category group as "BANS".
3. Assign Item Category TAS to Order type that you are going to use.
4. A sale order is created and when saved a PR is generated at the background
5. With reference to SO a PO is created (ME21N). The company raises PO to the vendor.
6. Vendor delivers the goods and raises bill to company. MM receives the invoice MIRO
7. Goods receipt MIGO
8. Goods issue
9. The item cat TAS or Schedule line cat CS is not relevant for delivery which is evident from the config and,   therefore, there is no delivery process attached in the whole process of Third party sales.
10. Billing      *-- Seema Dhar
SD - 3rd party sales order Create Sales Order
VA01
      Order Type
      Sales org, distr chnl, div
      Enter
      Sold to
      PO #
      Material
      Quantity
      Enter
      Save
SD - 3rd party sales order View the PR that is created with a third party sales order
VA01
      Order Number
      Goto Item Overview
      Item ->Schedule Item
SD - 3rd party sales order View the PR that is created
ME52N
      Key in the PR number
      Save
SD - 3rd party sales order Assign the PR to the vendor and create PO
ME57
      Key in the PR number
      Toggle the "Assigned Purchase Requisition"
      Execute
      Check the box next to the material
      Assign Automatically button
      Click on "Assignments" button
      Click on "Process assignment"
      The "Process Assignment Create PO" box , enter
      Drag the PR and drop in the shopping basket
      Save
SD - 3rd party sales order Receive Goods
MIGO_GR
      PO Number
      DN Number
      Batch tab , click on classification
      Serial Numbers tab
      Date of Production
      Flag Item OK
      Check, just in case
      Post
      Save
SD - 3rd party sales order Create Invoice
MIRO
      Invoice Date
      Look for the PO , state the vendor and the Material
      Check the box
      Clilck on "Copy"
      Purchase Order Number (bottom half of the screen)
      Amount
      State the baseline date
      Simulate & Post
      Invoice Number
      *Invoice blocked due to date variance
SD - 3rd party sales order Create a delivery order
VL01N
      In the order screen , go to the menu Sales Document , select "Deliver"
      Go to "picking" tab
      State the qty and save
SD - 3rd party sales order Create a billing document
VF01
      Ensure that the delivery document is correct in the
      Enter
      Go to edit -> Log
      Save
Third party Return Process
If the vendor grants you a credit memo on a quantity or a value basis, you can then send this credit memo directly to your customer.
The billing type Third-party credit memo (G2S) is available for this. The billing type Third-party credit memo works with the item category TASG (third-party credit memo item). The Billing-relevance indicator F is set in Customizing for Sales for this item category. This means that the cost is not created. In Customizing for Sales, the item category TASG is set at item level in copying control for the billing type G2S (copying control sales document by billing document) as the target item category (source: TAS-> Target:> TASG.)
Process Flow
Create a billing documente with billing type Third-party credit memo (for further information, see the section Creating a billing document in the Billing document). Enter the third-party order as a document still to be processed. The quantities are automatically removed from the invoice.
The above is the process for giving a credit memo which can be adapted for return goods.
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Hi arun,
Process Flow for 3rd Party Sales
Customize the third party sales in summary:
1. Create Vendor XK01
2. Create Material Material Type as "Trading Goods". Item category group as "BANS".
3. Assign Item Category TAS to Order type that you are going to use.
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MIGO_GR
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SD - 3rd party sales order Create Invoice
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SD - 3rd party sales order Create a billing document
VF01
      Ensure that the delivery document is correct in the
      Enter
      Go to edit -> Log
      Save
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Also understand how migo and miro are handled.
The item categories used.
How the company knows of the shipment of goods to the customer.
How returns are handled.
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CRM .0 does not support an ATP check for Third Party items. This
is axplained in several notes and we also find it in practice in
our system. Actually an ATP check does also not happen in R/3,
if you create the order in R/3, but it takes the delivery lead
time, from the material or the info record, into account for the
confirmation date.
ATP check from CRM to R/3 is triggered by the requirements class
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<b>Do not forget to reward if it helps,</b>
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because of a customizing error our US colleagues created several sales orders with a open delivery status even no delivery is requested for third-party sales orders.
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put a Reason for rejection in sales order and save the document. you no longer can use these documents.
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Account assignment in schedule line category for third party sale

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what is the purpose and reason for using account assignment category in third party and at what point of time this comes into picture in third party sales process

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Procureement against customer requirement will be booked against cost or expense account. So when creating PO, this account assignment category is determination factor for respective G/L accounts in MM.
- Account assignment category will have general modification assigned. in MM account determinatoin OBYC settings-
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This is how G/L account will be displayed in PO - item level - account assignment tab.
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How to know Delivery Note no. for Third Party sales

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I am configuring Third party sales process.and got the suffcient help from old posts.But i got stuck in MIGO step.While doing MIGO we have to enter PO and Delivery Note No so where to find delivery note no.?
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Customer Service Scenerio for Third party component

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