Customer service taking too much time

Hello all 
        I have blackberry curve 9300 and recently it started problem in speaker.I Submitted to nearest customer service center and i got it back after 20 days.I found that sound is working but now side keys were not working.I submitted it again and it again 20 days gone but they dont know how long it take.Please tell me what to do ?

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    Yeah!! I kow it's a lotta code, but i thought it'd be more informative if the whole function was quoted.
    I'm in fact using the PrintWriter to wrap the BufferedWriter but am not using the print() method.
    Does it save any time by using the print() method??
    The place where the delay is occurring is the wile loop shown below:
                while(allitems.hasMoreElements()){
                String aRow = "";
                    XDItem item = (XDItem)allitems.nextElement();
                    for(int i =0 ; i < props.length; i++){
                         String value = item.getStringValue(props);
         if(value == null || value.equalsIgnoreCase("null"))
              value = "";
                             if(i == 0)
                                  aRow = value;
                             else
                                  aRow += ("\t" + value);
    startTime1 = System.currentTimeMillis();
    System.out.println("time here is--before-writing to buffer --out.flush() done: " +startTime1);
    bufferWrt.write(aRow.toCharArray());
    out.flush();//added by rosmon to check extra time taken for extraction//
    bufferWrt.flush();//added by rosmon to check extra time taken for extraction//
    bufferWrt.newLine();
    startTime2 = System.currentTimeMillis();
    System.out.println("time here is--after-writing to buffer : " +startTime2);
    What exactly happens is that after a few loops it just seems to sleep for around 20 seconds and then again starts off and ............it goes on till the records are done.
    Please do lemme know if you have any idea as to why this is happening !!!!! This bug is giving me the scare.
    thanks in advance

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