Customer Service won't fix my charger that is under warranty?

So guys I have a dilemma with customer service.
Sometime last year, my iPhone 4's battery started to drain fast and I went to the Apple Store Square One. The first time I went, they ordered another battery for me. Then when I went, they said they already gave it out and to come back another time. When I came back a third time, they said there was nothing wrong with my phone! So I went to Apple Store Yorkdale and they replaced the battery for me, no hassle.
Well now, I bought a Macbook Air 13" back in August (the new model). I took care of this MacBook religiously. But the cord of the charger near the MagSafe became frayed for some reason, and it completely broke so it won't charge my laptop anymore. I read reports online of chargers getting frayed (even the new ones) and customers got it replaced with no hassle. Well, Apple Store Square One said there was no way that they can replace this and then they blamed it on ME. I remember I put my iPhone 4's USB connecter into a dock on my desk and connected it to my computer and just left it there for months without touching the wire and even that became frayed (there were yellow and brown marks around the fraying on the cord).
What can I do to get my charger fixed?

The "no-hassle" replacement of chargers you speak of, is due to a recognized manufacturing/design problem with the old straight-cord version of the Magsafe charger. This "special" program is only for the old charger.
New style chargers are evaluated on a case by case basis for a determination of defect or user induced failure.
If determined to be "user induced", it was outside of, and not covered by warranty.
Your only other option would be to take the charger to another Apple Authorized Service Center, for what would be a "second opinion".
But as Kappy said, you may just have to go ahead and buy a new one, or escalate the issue.

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I need to replace my ipod cord that is under warranty, What link do i go to?

I need to replace my ipod cord that is under warranty, What link do i go to?

http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod

How do I speak with customer service above 'manager' title-- Incorrectly charged $280 and finally refunded most of it after many hours, disconnects and transfers!

I have been a Verizon Wireless customer for 11+ years. My monthly payments are usually in the $275 range which includes usage for phones and 2 tablets for my family. That's a lot of $ each year!
I am self employed. My biz slows considerably in the winter-- income is slashed. When I realized I couldn't keep the account up this winter-- with an increase in excessive travel costs for my business due to a new long commute for work, and business being down considerably during winter months-- I called in and requested Verizon to suspend service without billing until I can pay my bill in full. They said sure. We worked together to find a workable payment arrangement, which I had to modify a couple of times, but all in all it worked. Thank you Verizon! But then, I went online to pay the amount agreed to. Several days later, I realized Verizon program apparently has a glitch-- it took the full amount due ($563) rather than the agreed amount ($63 then, with agreement to further pay $250 end of April, $250 end of May). I called immediately. Verizon refused to credit back. My bank researched the situation and resolved in my favor :-) Shame on Verizon. You had an opportunity to honor your loyal customer and you failed.
Worse, this created a snowball effect of further charges. Shame on Verizon. Because the account was considered "paid in full", it automatically turned my account back on. When I realized this, I called in and said TURN THEM BACK OFF WITHOUT BILLING!!! They turned them off. Good job Verizon!
I called again, to be absolutely certain the account was turned off 'without billing'. I was assured they were. I had also asked to ensure there would be no disconnect/reconnect fees. I was assured. Good job Verizon! (I thought...)
Just got my bill. It should show $563 (because when I was credited back, it was the entire amount; instead of minus the intended amount of $63).
The bill shows $851.24. Shame on Verizon!!!!
I have spent many hours on the phone with Verizon. I have explained dozens of times, to dozens of representatives. I have been transferred over and over, disconnected over and over. Spoken with representatives, who transferred to supervisors, who eventually one transferred to her manager. The manager stated she has zero power over her supervisors- that if the supervisor wont credit $, that her hands are tied. I have made 6 calls to Verizon since 7:30 this morning, which means I was disconnected 4 times just today. There were 7 calls yesterday, I believe all of those were disconnected as well. I was not yelling or abusive to the staff-- the disconnects occurred during lengthy holds during transfers.
FINALLY, I was connected to JUST A REP who actually took care of me!!!! Out of the $280, I still have $45 left in incorrect charges. I was so relieved to finally get so much removed that I accepted gratefully. I believe the other $45 should also be removed, but I need to rest. Verizon, you really need to give your representatives more power, and more understanding of people-- I have paid thousands of dollars to your company over 11 years. Is it really better business sense to anger a customer of 11 years at approx. $275 per month than to continue a positive relationship with them and give them back what they believe is theirs-- $280 of incorrect charging??? Is $280 'once' more important than $275 'monthly'? You need to look at the big picture. KUDOS to Andre (removed). That representative rocks and deserves a raise for saving your company a $275 monthly customer!
To all the rest of your staff-- including and especially to 'Acacia' (removed)-- get a new job-- you serve little purpose to your customers, other than angering us further. Acacia told me that her manager (Marissa) does not deal with customers... but that as Operations Manager, "Marissa" serves other purposes. Telling your customers that they are at the end of the line speaking with you (Acacia's words) is the WRONG thing to say. If YOU cannot help them because "your hands are tied", get us to someone who can. As you can see, I do not give up. But many do, and perhaps that is why your staff say these things, to get us to stop fighting for what we believe is right.
If you are a Verizon customer-- do not give up-- stand up and fight for what you believe in. It is YOUR money-- spend it wisely. Dont accept yield signs disguised as stop signs. Yield for the moment, and get back on the road. YOU are your best advocate--- you can always count on YOU.
Private info removed as required by the Verizon Wireless Terms of Service
Message edited by: Admin Moderator

The charges occurred when the account was automatically re-activated due to the over-riding of my payment amount online. I had a pmt arrangement to pay $63 that week, but the system over-rode and took out the entire balance due. About gave me a heart attack. When the account was fully paid, its an automatic process to re-activate the account. I have no idea my phones were back on until my daughter said a text and phone call came through. I called Verizon to ask what happened, and asked that they shut them back off for me. But that process accumulated more charges of $15 per line to reactivate and then again to suspend services again. Then they charged an NSF fee for my bank taking back the funds that their system overrode from $63 to $563. If it had withdrawn the amount I had inputted, there would be no funds to pull back. The charges were ridiculous... fee after fee after fee resulted from the over-riding glitch in the system. I dont remember all of the fees, but they added up FAST! All were a result of paying the account online, with them over-riding the payment amount.

Is there a number that I can contact customer service about a lost ipod touch that is appearing offline

I have recently lost my ipod touch it is appearing offline is the a customer service number I can call to help with this issue

No.
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- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
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- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

HT1338 How to fix the safari that crashes under 10.8 ?

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Backup your data and try clean inslall.
Here's reference.

My one year warranty expired recently, a month ago my charger was replaced under warranty and it has only lasted a month and has broken again, does the replacement charger come with a new warranty or will i have to buy a new one?

Bought the phone on contract last January (late in january), had my charger replaced just after christmas and now it has stopped working again, its been about a month and a half and the replacement charger is broken, does the replacement charger come with a new warranty or will I have to buy a new charger? And if so, is there a charger that doesn't break easily (my problem is the the wire at the phone end of the cable seems to bunch and twist etc.)
thanks.

a warranty replacement if the donor is out of warranty has a new 90 days warranty from exchange date

I just cracked my ipad screen. is that covered under warranty

I just cracked up ipad screen. Is that covered under the warranty?

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
The warranty will apply to the country of purchase. And if there is a problem needing repair you have to return it to the country of purchase.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th, Air
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iCracked - Broken iPhone, iPod or iPad
http://www.icracked.com/
iReVamp Electronics Screen Repair ($99)
http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
Do It Yourself iPad Repair
http://www.ifixit.com/Device/iPad
 Cheers, Tom

Will Apple replace iPad charger? Still under warranty.

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If it's not working as a result of a built-in fault, yes. If there's damage that you've caused, probably not.
Matt

Macbook Pro charger broken still under warranty

My macbook pro charger has a little split. The charger in still in the warranty period but I don't have the receipt. Just wondering will Apple replace my charger?

Check you warranty status here:
https://selfsolve.apple.com/agreementWarrantyDynamic.do
If the warranty is in effect, I should think the charger would be coverrd if the problem is not caused by abuse.
Ciao.

How do I fix a charger that has been used on an incompatible device?

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Is there a way to fix this, or will I need to get a new charger?

Try posting to the iPod forums as this has nothing to do with iTunes, the forum in which you posted.

Customer service won't help with retaining email adresses!!!!

I have spent hours and days on line with Verizon asking for help with a program they suggested I enroll in keepmyemail.com. I have tried to purchase through website and ultimately get "user account is not eligible". I have been routed through various departments for weeks with no resolution. I was promised that by 1:30 today I would be able to sign up. Well I cant and have been on the phone with multiple departments to find out why. Last conversation I was told we have no idea why it wont work and I need to talk with the escalation department. Well so far I have been on hold for over an hour waiting to be transferred. This is unacceptable! By looking through the forums and on line this seems to be a popular issue with verizon. Does anyone have advice or success in handling this issue? I can't just cancel verizon as I need time to transition to another email provider.
I'm hoping I dont get hung up on like i have had done several times lately!!

Hi handymanmac,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

TS2972 I have tried all of these suggestions and still nothing happens after I turn on Home Sharing on both computers. PLEASE HELP!!!! And why does Apple make you pay for customer service? Does anyone else find that totally irrational?

Can anyone explain why I can't get Home Sharing to work? I've tried every suggestion I can find and nothing works.

Scan the Support Community sites. Apple TV losing connection is prevalent. The many postings point out the problem occurs with Apple TV1,2and 3; with different brands of router including Airport Extreme; from current and past versions of iTunes; after varying periods of working well.....minutes, hours, days; losing connection with Home Sharing and loosing Airplay; whether the router and Apple TV are in same room or separated by distance; after trying innumerable posted 'fixes'; after exchanging for a new Apple TV.
Readers, please don't post a fix until you check it works for atleast a week.

I got my iphone replaced that was under warranty now I can't sync it, could not restore either

Please help me. How do I get my newly replaced iphone to back up to the restored back up?

Any errors? Is the device detected in iTunes?
Let's rule out the obvious, the device has been connected to the computer via the sync cable, correct?

VZW Customer Service is a Joke (3332 Error Still A Huge Issue)

I've been using an old (original) Razr flip phone, and recently had the opportunity to purchase a (never used) Razr2 that missed the 3/2011 update. Before forking over a single penny, I googled the 3332 error. It brought me to these very pages where a very helpful Verizon employee (helpful Verizon employee being an oxymoron these days) named MikeS_VZW posted on several different threads about how to fix the 3332 error.
He posted a direct filepath for store employees to follow, and he also posted a list of phones that the flash would work for. (By the way, all those threads are now locked for some reason.) It was based on this information - a Verizon Wireless Employee posting on the Verizon Wireless Website, that I decided to fork over the money and buy this new phone.
So a few days ago I head to the Encino, CA store and am told that they don't have any computers at all that a phone can be hooked up to and that he didn't think any stores are able to flash phones. But he did go in back and call around. Turns out that the Flagship stores are still able to flash phones and that the nearest Flagship store was in Porter Ranch.
Today I went to the Porter Ranch, CA Verizon Wireless Flagship store. Upon entering I explain that I was sent there from Encino to have my phone flashed. I show him a printout of MikeS_VZW's filepath & instructions. The greeter tells me that he doesn't know why they keep sending people to his store but that he will have someone help me out.
Jean Carlo comes over and I explain the whole thing to him again. First thing that he tells me is that Encino could have done it saving me a extra 30 miles (15 miles each way). Well I say that they told me only Flagship stores could Flash my phone. He tells me Panorama City is also a Flagship store (and only about 4 miles away from me). But whatever, I'm already in the Porter Ranch Store...
I show him the printout and without looking at it he responds that he knows how to flash a phone. He then goes on to tell me that he can flash my phone but if it burns out, which has happened, then they aren't responsible and I would have to pay the insurance deductible to get a new phone.
Again, I WOULD HAVE TO PAY MONEY OUT OF MY POCKET, IF THE VERIZON WIRELESS FLAGSHIP STORE EMPLOYEE RUINED MY VERIZON PHONE WHILE TRYING TO GET IT TO PROPERLY WORK ON THE VERIZON WIRELESS NETWORK. Gotcha.
I told him to go ahead, because if it burned out then I would revert to my super old original Razr and then just wait it out til the end of my contract.
Ten or so minutes later and brings my phone back as it's still restarting and asks if there's anything else. I say no and he walks away. As soon as it restarts I try to download Backup Assistant and I of course get the 3332 Errror.
I go to find Jean Carlo, but he's with a customer...20-30 minutes later, I show him the printout of the filepath that he previously refused to look at and ask if that's the filepath he followed because I'm still getting the error message. He tells me to hold on, takes the printout and goes to talk to someone. 5-10 minutes later Benjamin the manager approaches me and says that they can't follow specific filepaths, they can only flash phones with whatever software they have on their computers which are sent to them by Verizon.
I explain that this is a fix posted to the Verizon Website, by a Verizon Employee and am told that there is nothing they can do and that I should call tech support.
As soon as I got in my car I called 611 customer service to complain about the runaround that I had gotten which resulted in nothing being done to fix the problem that Verizon themselves created. The cs rep (whose name I didn't get) told me that it sounded like an issue for tech support. So my call to complain about getting the runaround results in getting more runaround.
I was transferred to Buddy. I explained everything to him, told him about this forum and asked him to pull it up. He was unable to because their computers are very slow and the page kept timing out before it could load (VERY TELLING). He did mention though that anyone could post on the forums that MikeS_VZW might not be a Verizon employee. Buddy's solution was that he offered to replace my new phone (old, out of stock model, but still new and never before used) with a "like new" refurb. This option would 1) not cost me anything, and 2) not require a contract extension. The only 3 phone choices he gave me are all garbage. I wouldn't take any of those phones if I was offered free service to use them. And even if I were willing to try one out to see if it was acceptable, I'd have to send them my Razr2, so I'd be stuck with the garbage once it proved to be garbage. And since he was unable to pull up this forum to see that there is a fix, I asked to speak to a supervisor.
I was then transferred to Brandon. While his computer was super slow as well, he was able to open the forum and see the filepath that MikeS_VZW had posted. I asked him to verify that we are in agreement that MikeS_VZW is (or at least was) a Verizon employee. He conceded that it appeared that he was. A lot of back and forth later, he promised to call stores in my area to see if he could find one that could and would be able to fix my phone. But before he did that, I asked him if he was able to open the filepath that MikeS_VZW had listed. He tried and said that it had been moved to a different location. He looked to for in that new location and still no luck. Therefore, if he wasn't able to find it, what was the point of asking a store to follow a path to a destination that didn't exist.
That 611 call lasted 02h 01m 31s. Plus the 45m-1h I spent in the Porter Ranch. All for nothing. All because Verizon has obsolete information posted in it's help forums.
There was a reply to a (now locked) post dated as recently as February 13, 2013, a mere month ago, saying that they went into a store in Columbus Ohio, and that store was able to fix the problem. Why does one hand not know what the other one is doing.
Is there anyone else that has had this issue resolved recently?
I have been a Verizon Wireless customer for over 10 years, since before it was called Verizon Wireless (I started with Airtouch). Slowly but surely, year by year, month by month, and day by day, their service, as in customer service (not wireless service) has steadily gone downhill. They do not care about their customers. They only care about their customers money.
I have 3 phones in service with Verizon, and as soon as the contract expires on the last one in July, I'm dropping them as fast as they drop calls in the canyons.
Q: Why create that update in 3/2011 that removed functionality from all the basic/non-smartphones?
A: Cashmoney*
By removing functionality you force your customers to upgrade their phones. (Cashmoney)
By forcing your customers to upgrade their phones you force your customers to sign new 2-year contracts. (Cashmoney)
By forcing your customers to sign new 2-year contracts when you basically offer nothing but smartphones, you effectively force your customers to switch to a smartphone. (Cashmoney)
By forcing your customers to switch to a smartphone you force your customers to add data plans. (Cashmoney)
Q: Why start charging a $30 upgrade fee when it used to be free to upgrade?
A: Cashmoney
Dear Verizon, may I please please pretty please pay you $30 for the privilege to continue paying you every month? (Cashmoney)
Q: Why eliminate the unlimited data plan and move to an obtusely structured tier system?
A: Cashmoney
Hey Verizon, do you think there's any way it's possible for me to pay you more, but get way less? Why don't you guys look into that and see what you can come up with. (Cashmoney)
*Cashmoney - Corporate translation: Added revenue stream
Note: all the tags relating to this post (i.e. no_help_from_customer_service, money_hungry_company, cancel_contract, cancel_service) were already created by other users prior to me.
>Subject line edited to remove profanity<
Message was edited by: Verizon Moderator

1. Jim, the only reason my phone is "obsolete" is because Verizon decided to make it "obsolete". Otherwise, it makes and receives calls and texts without issue.
2. We are not all customers here, Verizon employees are constantly posting on these boards.
3. There was a post on a previous thread by a customer who had the issue resolved. That post was dated February 13, 2013. https://community.verizonwireless.com/thread/493678?start=122&tstart=0
4. You, personally, might not need to know what every single person said in every single discussion, but I wanted the Verizon employees that troll these boards to see what >Comment Deleted<they put their customers through.
5. >Comment deleted<
Message was edited by: Verizon Moderator

Can I complain about the Customer Service here?

I just had a very measured conversation with the Service Repair people, but there were a few things that struck me as utterly ridiculous. So if Lenovo is interested in understanding the customer perspective, I thought it would be a good idea to share.
I bought a IdeaPad s10-3 netbook a little under a year ago. I did extensive shopping around to find a machine that was not only a good deal, but that would be more than the piece of crap netbook that my sister has (she has an HP). I liked the s10-3, and despite the Lenovo reputation for bad customer service and questionable quality for their non-Thinkpads, I bought it.
I absolutely loved it for the 9+ months that I had it. It was good to surf the internet and write e-mails, it had an excellent battery life, it was very portable, and it could handle Microsoft Office. Apparently I loved it to much. I took it too many places. Because despite placing it in a memory foam carrying case when I took it around, I found that the cover (basically the screen) was misaligned when I closed it. One of the plastic hinge covers had broke.
The plastic had broken off the bezel and it was no wonder that the stresses was centered on that piece - there wasn't much else holding the hinge in place. Once that plastic was gone other plastic parts started to snap out of place.
"Okay," I thought," this netbook was fairly cheap, I guess eventually the plastics had to fail." I just thought that less than a year was a pretty short lifetime. I remembered that the warranty covered a year, so I sought to find out if it would be covered and how I could get it fixed. I thought about just gluing the piece back to the bezel and snapping everything back in place. But hey, if it was still under warranty, why not get it professionally fixed?
The first time I called the Support Center, the technician couldn't find my warranty because his system was down. He asked me to see if there was another Serial Number, which there wasn't. He told me he would call me back with the system was up again. He did not.
I called again, armed with the necessary information: Serial Number, Model, Type, Product ID, anything that identified my machine. This time, the technician was able to get my information and I explained the problem. I told him I thought the machine was still under warranty and he told me to send it in. I asked if I could just take it into a local Service Center but he said, no, it had to be sent to their center in Texas. He said they would take care of everything, unless they found that it was the product of abnormal use (i.e. I took a hammer to it).
I sent it in (for ~$20). So, done deal, I thought.
Nope, I got a call a week later. Apparently the hinge is not covered by the warranty. Only hardware is covered. So Lenovo doesn't have to replace or repair the cheap, superficial plastic outsides, but just the expensive, important insides. I had thought that this might be a possibility (despite the fact that the technician said that the warranty covered it), but the part I want replaced was plastic, so how expensive could it be?
Apparently, as much as the machine. Seriously. They wanted to charge me $300 to replace the bezel. I asked if it was that expensive because the LCD screen needed to be replaced. Nope, just the plastic parts. As a customer, it's ridiculous to pay that much to replace superficial, cheap parts. So I told them I wouldn't pay and that they should just send the machine back to me.
I also told them to make sure that they send back the plastic hinge so that I could repair it myself (super glue ftw!). The technician on the phone with me couldn't (or wouldn't) guarantee that they would send the hinge back. She kept asking if I sent it with the machine (I did, and I mentioned so in the letter I sent with the machine) and that she didn't know if the technician working on my machine had kept it. I explained why I wanted the hinge back and asked if there was anything that she could do for me if they didn't send it back. She stammered. I understood that she couldn't personally make sure that the hinge would be in the box with my machine. But really, couldn't she do anything to help me?
So instead of simply gluing the piece back and having a working (with less structural integrity) netbook, I'm already out $20, plus the time it took to call the Center and package and ship the machine, and I might not even be able to repair it myself!
I would have been infinitely better off if I had decided to trust Lenovo's Customer Service reputation and fix it myself. Or if I was simply told in the first place "Lenovo's warranty doesn't cover that."
Let's hope that my brand-new ThinkPad t420s never has to get serviced. Or maybe next time I should just get a MacBook.
Case Number WN378375

Well that settled it. I WILL NO LONGER BE BUYING LENOVO. My dad disapproved of me buying Lenovo over (what he perceived as) superior quality American products, and I disagreed - but not anymore. Some of Lenovo's policies are seriously idiotic.
I just got off the phone with their Repair Center/Customer Service line. I asked for his supervisor, since I was sure that the Support Rep. couldn't do anything for me. After a delay, I finally got to explain why I was calling and ask if there is anything that he could do for me. I told him that a customer has a reasonable expectation that sending in a machine should make the situation better, not worse. He kept saying "Unfortunately, we cannot give out free repairs..." But I wasn't asking for a free repair. I just wanted SOMETHING, ANYTHING other than a pat on the back and a "So sorry, pal" kind of attitude from a company that just screwed up. He said that the only "concession" he could give me was for free shipping of the machine. I asked what he meant, since I had already received the machine back. He explained that if I wanted to send the machine back to get it repaired, and pay the repair fee, Lenovo would pay for the shipping.
Seriously.
Lenovo's "concession" was to ship back the machine so I could pay for the service that I didn't want to pay for in the first place.
He couldn't offer me anything else. I asked if they could send me the missing part I meant a replacement part, but he thought I meant the broken piece I had sent in. He went on to explain that any broken pieces are automatically put in the trash as "scrap." Okay, makes sense that broken parts are useless if they're going to be replaced anyways. Except that mine wasn't. And it is reasonable to assume that some customers will be unwilling to pay for the repairs once they are quoted. You don't see car body shops throwing out bent fenders before their owners give the OK to do the repairs. It's just a stupid, stupid policy. And I said as much. I felt a bit bad for the guy listening to me, because he has no power over Lenovo's policies.
He put me on hold and tried to see if he could send me a replacement part. But nope, apparently the bezel is connected to the LCD cover (even though you can see a break in the plastic and my bezel snaps out of place from the cover) and he can't send me that entire set.
I asked if there was anything else he could do for me to placate my anger. You know, usually a company has some sort of policy to make a customer happier when there is a situation that they can't remedy. Like when I was flying Alaska Airlines for a 1hr flight and it was delayed 3+ hrs because there was a problem with the door - their customer service team gave me a $150 voucher. It doesn't take back the 3hrs I spent angry in an airport, but it makes me feel a little bit better about their company and how they value their customers. The poor guy couldn't do any of that for me.
So I just told him, if he ever had the chance to pass along these words to the higher ups, that the "resolution" to my situation was completely unacceptable. That Lenovo's warranty should be more specific that it only covers the electrical hardware, and that I was led to believe that my problem fell under the warranty. But more importantly, Lenovo's policies were not customer-friendly, and that they had lost a customer.
Put simply, Lenovo's customer service should nurture and grow a loyal customer base. It has done the exact opposite on me.
It just seems like Lenovo doesn't care about the ordinary customer.

Customer Service won't fix my charger that is under warranty?

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