Customer Services Team need to be improved

I am a really angry customer.
I placed an order on March 24th, and then waited untill Apr.1st, I did not receive any installation kit or any message about my order status.
I called on April 1st, i waitied for 1 hour finally can speak to an agent, then she asked me to wait so she can looked up my account....I waited for 20 mins........then she told me my order was locked by customer verification center and give me an number to call.
I called to customer verification center, they said they did not locked my order, everything was approved and me to call back to customer services, then I spent 30min to wait until someone answer the call, she told me no she can not even see anything because customer verification center has locked up the account.......I was like...what happened here? how many calls I should make to make thing right?
How many time I should waste on calling and waiting.
Then I call back to verification center, they took me the system is updating asked me to called back in one hour, and the guy answer my call did not even wait until I finsihed talking just hang out....I dont get this is this the way Verizon treat the customer?
and then I called back in one hour, the system said....the office is now closed................ This is the story on Friday.
but this is not finished yet, I called again on Saturday, the technical support center told me, actually it shows an agent cancelled my order. that's why no body can look up my order....I was like WHAT!!!! I order it on March 24th and an agent cancelled my order with out any reason? and he told me the best way is to reorder the services a again, so I did on Sunday and they schedule my services on April 7th..
I called today, see if anyone can help me to get the services done earlier since I ordered on March 24th, I need internet to get my job done everyday, I need to go to Starbucks buy something to drink so I can stay there using internet!! How can this happened?
WHY can an agent cancelled my order without any reason???
The worst thing happened today is , I haven been waiting someone to answer the call for 30 mins.and  I told her what happened she said
she will transfer my call to customer services, and i waited for 10 mins, I told the lady in customer servies what happened, and then she asked me,,,so how can I help? I said yes I need your help to see if there is any possiblilty to make my services earlie and she said I am here for help you placed an order, you already placed an order right? I said yes, and she asked me so what else I can help.....
I repeated my request she said she is only help for placing orders so she transfered me to " technical support for DSL"
I talked to a guy and he asked me to wait 5 mins so he could asked someone handling this kind of issue to help me.
AND I waited for another 5 mins, a lady answer the call, I explained to her once more my story she said sorry it take several days to set up the services and what else she can help, I said I want to know why an agent cancelled my order in first place?
She siad it might be just lost in system, I said this is Verizon a big compnay why will this thing happened?
She said she will transfer me to techical support for DSL see if anyone can help me there, I said WAIT!!! I was transferred from there to you.
She said I am sorry this is what I can do.......
I wasted total of 1.5 hours today, and tell people what happened 5 times today, I dont have an answer and no body could help me.
No body even will get me to a supervisor on duty.,...
I dont believe this is the customer services I am getting from Verizon....
I am really ANGRY,,,wasted a lot of time in 2 days. No body can help..
Tell me why?

Nobody can help?  That's a shame, cct.  Surely you should have been able to request assistance from a supervisor.  I believe that Verizon Customer Service has MUCH room for improvement, but in my opinion, they prefer to listen to only the positive comments and applause so they will NEVER improve in the areas where it is needed most.

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    Thank you.

    We are just regular users and have no access to HP's repair center records. Perhaps a Moderator can step in here and see if this post can be brought to the attention of the proper actual HP employees.

  • Really let down by the customer service today.....

    Hey Best Buy,
    I called the 1888 number but I'm not sure if it will get to corporate or not.  And like others on this board I've read that a lot of corporate members patrol around these boards so I wanted to let everyone know my story here.  Me and the fiance recently moved to Carbondale, IL for her first year of medical school.  While moving we have been planning about big purchases to make to "spruce up" the new living space.  When we moved we had gotten a 10 percent off coupon from best buy and thought "wow that would be perfect to buy a new tv with in the future".  Long story short while moving I was dumb and left my Tivo remote back at the old place, So i coulddn't control my tivo box at all. We had gone to Best Buy to browse Tivo Remotes only to find out they didn't carry them any longer but had Universal Remotes that would work.  We found the Harmony 650 that was priced at 79.99, as we went to the counter my fiance stated we could price match amazon for 59.99.  So we decided to do that and then use our 10 percent off coupon to help offset the cost since the tv down the road. 
    Well we got home and the remote didn't work with the tivo box as well as we wanted, so we ended up purchasing a new remote from tivo online.  The problem came on our way back to best buy.  After looking over the reciept we noticed it had said "12.00 off price match and 8.00 off coupon".  So basically we didn't need to use the 10 percent off coupon because it used that coupon within the price match.  I pointed this out while we were returning it and stated, I really wish I woulda been informed of this when we were ringing out, because we used the coupon for nothing and I woulda used it for a tv down the road (reason we are not buying one now is becasue we are waiting for vizios version of the 4k tv)  So after the nice lady who did our return stated she wasn't sure what to do and she understood what we were saying, she got her team leader "Brandon"  and Brandon pretty much told us "Well yeah we dont get those very often so we didn't know"  and im thinking "you dont get coupons often.  Long story short he was extremely rude to us, giving off a manner of "I really don't care about your problems"  I can't believe best buy has someone in a leader position who has an attitude like that.  My fiance just looked at me after he went to get  his GM like "wow does he really work for best buy".  The GM Paul stated that he couldn't reissue us another 10 percent off coupon because its marketing that does it and not the stores.  But said the coupon is only valid for small appliances (which i later found out is not true)  I called the 1888 number and voiced my problems from a nice lady who said she would let the complaint go through the chain of command and offer me a 10 dollar gift card.   Which I appreciate and is nice.  But it doesn't help the fact that I'm out a 10 percent off coupon that I could of saved almost 100 dollars off a tv.  That a team leader was extremely rude, the GM told me the wrong information about the coupon, or the fact that the cashier never warned me about not being able to use both at the sametime therefore I was basically throwing my coupon away at the time. 
    Sorry for the long drawn out message.... I moved from Edwardsville, IL and the Best Buy up there always gave me good service and never misled me like the one down here in Carbondale, IL.  I'm disappointed in Best Buy, as a rewards member and someone who holds a credit card with them.  I'm having doubts about making future purchases there.  Maybe its time to stick with Amazon... I dunno.... :/

    Hello bluesfan1700,
    Congratulations on your new home, and welcome to the forum!
    As exciting as moving into a new place is, it can be stressful when you’re trying coordinate everything just right. Having just moved myself, I know that you can’t always plan for the unexpected and sometimes you find yourself wanting an item that you never even realized you needed until you’ve settled in, so it’s nice to hear that you had a 10% mover’s coupon in case that happened.  It’s disappointing though that something went wrong during your purchase causing it to not add properly, and I’m sorry for the frustration you’ve endured while trying to work this out.
    As I’m sure you know now, our Low Price Guarantee does have some exclusions and this includes all coupon offers. This means that as you chose to price match your new universal remote with one of our online competitors, this would disqualify your purchase from your mover’s coupon. It sounds like something went wrong though if our associate applied both, so I looked through your account using the email address located on the forum. I see that you have an open case with Jessica from our customer service team and she’s actively acting working with local management to see what options we may have available from here.
    Please know that I’ve contacted Jessica and let her know that you are looking for an update. She should be in touch with you soon, but if you don’t hear from her, please don’t hesitate to let me know and I’ll be glad to help.
    Best wishes,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

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