Customer Success Story: Service Offices International

Any ThinkTel users in Edmonton or Calgary who have time to answer some questions or maybe give a fellow spicehead a quick tour of its capabilities?

A daily dose of top tech stories in brief:Android gets Stagefright – A newly revealed flaw in Android lets attackers break into phones simply by sending a carefully crafted MMS message. Google has created patches for the exploit, but most hardware vendors have not yet deployed them.
Valve patches Steam – For gamers only: Kotaku reports "a number of Steam accounts ... were temporarily stolen courtesy of a glaring hole in Valve's security." Before the fix was in, some users temporarily lost control of their accounts to people accessing them from other PCs.
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Customer Success Story: Serviced Offices International

In addition to saving hundreds of dollars per month, Mitel is directly helping SOI generate about $1,000 in additional revenue monthly, Michelle Mills, MD, Serviced Offices International Sydney-based Serviced Offices International (SOI) provides resources ranging from short or long-term private office rental, admin support with virtual receptionists, and office solutions for small businesses or people working from a home office. They also provide meeting rooms, videoconferencing, reception, secretarial, IT, office administration and support staff on call.
Read More

I have a bind running on a Ubuntu server and I would like to use it instead using host files. I my quite inexperienced at bind and am having a lot of trouble with it. Right now the bind server is working for internal dns and was an external DNS server before but has been retired from that. I have followed the tutorial here and haven't been able to get it to work. Is there an easier way DNS entries in bind?
I mostly run clearOS for my routers and they just have a simple way to add a host with the host name and a ip address. So what I would want to do is take the hostname westappps.cable.comcast.com and point it to the ip 10.168.220.220. Is there a way to do this without making a zone for it?
if there is not an easier or better maybe someone can help me with the config files.
Text/etc/bind/named.conf.local//// Do any local configuration...

Error deploying custom java web service -Jdeveloper11.1.1.3.0

Hi all,
Error deploying custom java web service in - Jdeveloper 11.1.1.3.0
Weblogic Server Exception: weblogic.deploy.api.internal.utils.DeployerHelperException: The source 'C:\DOCUME~1\.......\LOCALS~1\Temp\.xyz..........Project-context-root.war'
for the application 'xyz....Project-context-root' could not be loaded to the server 'http://hostname:port/bea_wls_deployment_internal/DeploymentService'.
Server returned HTTP response code: 409 for URL: http://hostname:port/bea_wls_deployment_internal/DeploymentService
See server logs or server console for more details.
weblogic.deploy.api.spi.exceptions.ServerConnectionException: [J2EE Deployment SPI:260041]Unable to upload 'C:\JDeveloper\mywork\MyApllicationName\Project\deploy\xyz........Project-context-root.war' to 't3://hostname:port'
#### Deployment incomplete. ####
Remote deployment failed (oracle.jdevimpl.deploy.common.Jsr88RemoteDeployer)
Thanks
Edited by: soauser on Sep 3, 2010 8:55 AM

Any help for the above post is appreciated..
Edited by: soauser on Sep 3, 2010 11:58 PM

Error deploying custom java web service in SOA11g-Jdeveloper 11.1.1.3.0

Hi all,
I am getting Error deploying custom java web service in SOA 11G- Jdeveloper 11.1.1.3.0
Weblogic Server Exception: weblogic.deploy.api.internal.utils.DeployerHelperException: The source 'C:\DOCUME~1\.......\LOCALS~1\Temp\.xyz..........Project-context-root.war'
for the application 'xyz....Project-context-root' could not be loaded to the server 'http://hostname:port/bea_wls_deployment_internal/DeploymentService'.
Server returned HTTP response code: 409 for URL: http://hostname:port/bea_wls_deployment_internal/DeploymentService
See server logs or server console for more details.
weblogic.deploy.api.spi.exceptions.ServerConnectionException: [J2EE Deployment SPI:260041]Unable to upload 'C:\JDeveloper\mywork\MyApllicationName\Project\deploy\xyz........Project-context-root.war' to 't3://hostname:port'
#### Deployment incomplete. ####
Remote deployment failed (oracle.jdevimpl.deploy.common.Jsr88RemoteDeployer)
Edited by: soauser on Sep 3, 2010 7:44 AM
Edited by: soauser on Sep 3, 2010 7:45 AM
Edited by: soauser on Sep 3, 2010 7:46 AM

Any help for the above post is appreciated..
Edited by: soauser on Sep 3, 2010 11:58 PM

Technical Details And Success Story of Adobe LiveCycle Document Security

First of all I am sorry if my subject is not related to the previous topics.
I am a master student of Media Informatics in RWTH Aachen University. Now I am taking a seminar course of Digital Management Rights, and I have a topic: Adobe LiveCycle Document Security to be presented next week.
I do not have details information on how it works/technical aspect about it that I really need to well prepare of my presentation. I have read all the document in adobe website but unfortunately I could not find much more details explanation.
I also need user stories when they use Adobe LiveCycle Document Security. I read also the success story from adobe web site but it has no success story of customer who use the specific product of Adobe LiveCycle Document Security.
Thank you for your help.

There is a good case study on Penn State that would probably make a good addition to your presentation:
http://www.adobe.com/cfusion/showcase/index.cfm?event=finder&productid=101104&loc=en_us

Customizing the Subscription-service email message

Hello, just wondering if anyone knows how I could go about customizing the Subscription-Service email message? The current default looks like this:
From: Subscription-Service
Sent: Thursday, September 18, 2008 7:32 AM
To: Some One
Subject: Subscription "Daily Revenue Compare Report (L2)"
Subscription Daily Revenue Compare Report (L2) Edit Subscription | Cancel Subscription
A new Daily Revenue Compare Report (L2) is now available for viewing. If you have any questions regarding this report, please contact Some Group.Thanks.
DAILY_REV_COMPARE_L2_20080918.XLS in folder documents > Public Documents > BI Broadcaster > Daily Revenue Compare Report (L2) created by Some One on Sep 18, 2008 9:31:45 AM. (Details)
I would like to change the "From:" description as well as the bold section of the text above.
Thanks.

Hi,
You can see this document from SDN for [Customizing Notifications,Path-Specific Notifications in KM|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/90626697-0901-0010-2ca7-86e2a50ce70d]
Hope this information could be helpful for you!
Regards,
Lubi

Strange issue in custom Success/Failure captions

Hi,
I have a strange issue in my custom Success/Failure caption. If I use 'S' letter in my customized caption .bmp file, it is not showing properly in the captivate. Attached file is for your reference. I tried converting text into image in photoshop, still it shows the same thing. Any thoughts??
Thanks in Advance,
-Ajay

OK. That's what I thought.
So what I think is going on here is due to the way Captivate assembles text captions that can stretch to any size based on the component images. I think your corner image that contains the text is being stretched right at the point where the S character is located on the end of Congratulations. Captivate is achieving the resizable text caption by repeating the last few pixels of each background image.
If you want to test my theory, just make your Congratulations text slightly shorter (use a condensed font or make the font size smaller) and I think your issue will go away.

Custom attributes in Service Registry

Hi!
Is it possible to use custom attributes in Service Registry?
And if Yes, where can these attributes be displayed in Business Service Control or Registry Control?
Thanks

Hi,
Please see the below link. This might help you.
http://weblogs.sdn.sap.com/cs/blank/view/wlg/20379
http://wiki.sdn.sap.com/wiki/display/BPX/Chapter+3
Thanks and regards,
SNJY

Problem Starting a custom built portal service

Hi,
When I try to start my custom build portal service I get the following error message:
"Server 4128450:Error in the listener class com.sap.ip.portal.admin.portalanywhere.QueryHandler during the process of handleTopic."
Does anyone have a solution on this problem?
Here is my portalapp.xml file:
<?xml version="1.0" encoding="utf-8"?>
<application>
<application-config>
    <property name="releasable" value="false"/>
    <property name="startup" value="true"/>
</application-config>
<components/>
<services>
    <service name="TestService" alias="Test">
      <service-config>
        <property name="className" value="se.xxx.mdm.TestService"/>
      </service-config>
      <service-profile>
        <property name="ServerName" value="ABC"/>
      </service-profile>
    </service>
</services>
</application>
Kind Regars
Michael

Hi Jasmin
Yes TemplateCC is my class. I originally used RSA (Rational) to export the JAR, but have since also done it with Vanilla Eclipse (Using the same export options that you use). Eventually I've come to the conclusion that there's nothing wrong with the jar, but rather something wrong with my App server. Here's why:
If I install and start the component on another ES2 server (running on JBoss) it installs perfectly and works correctly in a LC application. The problem only occurs when I try to install the component to my ES2 server on Websphere. I was wondering if it might have something to do with the IBM JVM, but haven't been able to confirm that suspicion yet.
In pursuit of a solution, can you confirm whether the following statement is valid: "If a component installs and starts on one LC server, it must be able to deploy and start on another, even on different platforms"
Thanks for the help thus far.

How can I get a credit card re-instated with ITunes/Apple Store? It was blocked due to an ITunes billing error. Called customer (lacking in) service, but they were no help!

How can I get a credit card re-instated with ITunes/Apple Store? It was blocked due to an ITunes billing error. Called customer (lacking in) service, but they were no help! The rep emailed that I had to get a new credit card No way.... --PB

Only Apple Account Security could help at this point. You can try calling Apple Support in Canada - you'll have to find one of the several ways, such as Skype, to call an 800 number from outside of the relevant country - and ask for Account Security and see if they can help. Or you can find a friend who speaks Chinese and ask them to help you talk to Apple Support in China. There are really no other options that I know of.
Note, by the way, that these are user-to-user support forums. You aren't speaking with Apple when you post here.
Regards.

SDN is a best-practice example in a Novell success story

Regular SDNers might be interested to see SDN used as a "success story" by Novell for their eDirectory product. Novell produced both a pdf and has the success story easily accessible on the Novell website at http://www.novell.com/success/sap.html It's nice to see SDN used as an example of a "best practice" ... as regular SDN members know it is, in so many ways.

Look into using NWDI as your source code control (DTR) and transport/migration from dev through to production. This also will handle the deployment to your dev system (check-in/activate).
For unit testing and debugging you should be running a local version (NWDW). This way once the code is ready to be shared with the team, you check it in (makes it visible to other team members) and activate it (deploys it to development server).
We are currently using a separate server for WD applications rather than running them on the portal server. However, this does not allow for the WD app to run in the new WD iView. So it depends on what the WD app needs to do an have access to. Of course there is always the Federated Portal Network as an option, but that is a whole other topic.
For JCo connections, WD uses a connection name and this connection can be set up to point to different locations depending on which server it is on. So on the development server the JCo connection can point to the dev back-end and in prod point to the prod back-end. The JCo connections are not migrated, but setup in each system.
I hope this helps. There is a lot of documentation available for NWDI to get you started. See: http://help.sap.com/saphelp_erp2005/helpdata/en/01/9c4940d1ba6913e10000000a1550b0/frameset.htm
-Cindy

An Oracle Forms Success story

Hi:
I believe that in the forum we tend to post "I need help. Please help" "Oracle has issues!", etc, kind of topics. I am going to try to change that and will start posting now and then my "Oracle Forms" success stories that will hopefully help us all in sharing when we do something right and not just sharing when we need assistance. By the way, I do realise that there are plenty of great people in this forum already sharing their positive findings, I just would like all of us to start doing it on a regular basis.
Having said that, here is my first success story:
On Friday, I was having a conversation with one of our users and setting her up with our Web based application. Since we are moving her from a character based application, I was emphasizing to her how in the new GUI/Web based application it was important and benefitial to start using the mouse. To this she said "You know Thomas, we use Salesforce and recently we noticed that they have enabled the ability to click on any field and make it editable. Also, she said, you know how in our application we very often find ourselves going to a field and then pressing Ctrl-Y to bring up the full contents of the text. I just think that it would be really great if our new Mouse-enabled application would allows us to simply double click a filed and bring up the full text. Is this now possible? she asked. I paused and ran the request quickly in my head, since I made sure that certain things happened when we converted our Forms from character to Web platforms (i.e. I made sure that we referenced Object Groups to all of our forms), I was able to quickly (within a minute after she finished her question) answer to her that it was possible to accomplish what she described relatively trivially, but that it was still not enabled. Confident in my understanding of the whole app and in the hooks that I had installed during our upgrade, I promissed her that I would have a definite estimate and full answer by Monday.
I went home Friday and went to a school Carnival with my two beautiful children and awesomely beautiful wife (I have been told by co-workers that she looks a lot like Gina Lollobrigida) so I forgot about the request for the rest of the evening. Saturday morning I woke up and the first tought in my head was: I got it! I turned on my computer, coded and tested the solution against a couple of forms in five minutes and convinced my self I was right with my first tought. I then compiled the rest of the forms (around three hundred) and tested a few selective ones and verified that indeed I had solved the problem. I am now ready not only to tell her how easy it but to have her experience it in our development environment first thing on Monday, hopefully giving her a sense for how great our new platform is.
The End
Here is my code:
IF NOT SUBSTR(RTRIM(RTRIM(GET_ITEM_PROPERTY(NAME_IN('SYSTEM.TRIGGER_ITEM'), PROMPT_TEXT)), ':'), -1) IN ('*', '+') THEN
    DO_KEY('EDIT_TEXTITEM');
ELSIF :SYSTEM.MOUSE_ITEM IS NOT NULL THEN
    DO_KEY('LIST_VALUES');
END IF;How did I deliver to all 300+ forms:
We have a form (called base.fmb) that contains all of our common forms objects and an OLB called common_obj.olb.
All of our forms have an object group called BASE_TRIGGERS referenced in.
1) I created a WHEN-MOUSE-DOUBLE-CLICK trigger with PL/SQL above.
2) I added WHEN-MOUSE-DOUBLE-CLICK to BASE_TRIGGERS objec group.
3) I copied BASE_TRIGGERS from base.fmb to common_obj.olb to upgrade object group.
4) I installed common_obj.olb to our UNIX deployment box.
5) I compiled a few of the modules and tested in the app.
6) I ran a full recompile.
Why does it work:
1) The code above written PSEUDOLLY means:
IF the prompt associated with the field does not end in * or + THEN
    SHOW THE EDITOR
ELSE
     Execute KEY-LISTVAL
END IF2) Somebody very smart in our company introduced this neat notation to place a plus sign (+) at the end of the prompt for every field tha has a list of values. Also, that person had an asterisk (*) placed at the end of field prompts that provided drilled down (calling another form o show detail) to another form.
3) Oracle, in a great white paper made me aware of the fact that when converting from character to Web all field prompts needed to be converted from Text to the Prompt property and furthermore, in their great wisdom, to make it easy they actually put a button right on the designer to make it trivial to accomplish.
Hope this is a good start,
Thomas
P.S. If I left anything out or you have any questions, please feel free to ask.
Message was edited by:
Thomas Morgan
Message was edited by:
Thomas Morgan

Great idea to post success stories. Kudos for giving step-by-step instructions.
Was the notation using plus or asterisk to signal the user if there's an LOV or drill-down available in place in your character based app or was it implemented during the GUI conversion? This is probably a matter of UI opinion, but does the notation clutter the screen a bit ad did you try other visual prompts? I like the notation because you don't have to click in or tab to the field to see if a LOV is available. That's a big benefit that probably outweighs the issue of screen clutter.

How to maintain a customer for one sales office

Dear All,
One customer was assigned to more than 1 sales office. Due to this collection report which customized based on sales office was showing wrong data. We need to maintain only one sales office for one customer.
If we change in master data all transactions done previously may change.So they ask to change in reference table and check the report.
Tell me where can we find the reference table. How to maintain like above.
Regards,
Ganesh

So they ask to change in reference table
What do you mean by this ?? If you want to check what are all the changes made to a customer master, then check in XD04.
thanks
G. Lakshmipathi

Custom success and failure messages on quiz results slide

I'm trying to create a custom success and failure message on the quiz results slide, using certain colours in the text caption to reflect our company's brand. So I've added an advanced action on entering the slide so that if the quiz percentage is 80% or more, the success message shows, and the failure message hides. It seems that this should work, but for some reason, only the failure message displays, regardless of whether I fail or pass. Has anyone else tried this with any success?
Thanks for your help!

I've changed the retake and continue buttons to image buttons, then added my custom success and failure captions which I've named 'fail_f' and 'pass_f':
And here is my advanced action on entering the quiz results slide:
The hide-button, is a white rectangle that I added so that I could place it over the retake button if they passed the quiz successfully.

Success story with Compaq CQ40 laptop (full A/V support)?

Hi all!
Anyone got success story with the HP/compaq CQ40 (-304AX) laptop or the individual components?
Here is the spec of my laptop:
- CPU: AMD Athlon X2 QL-64 2100MHz (dual-core)
- RAM: 3GB (DDR2-800)
- Video: ATI Mobility Radeon HD 3470 / 256MB RAM
- Audio: IDT 92HD71B7 @ ATI SB700
- HD: SATA-2 / SAMSUNG HM500JI / 500GB
- CD: TSSTcorp CDDVDW TS-L633A SATA DVD-RW
And the followings are what I need:
1.External HDMI output
2.Full 3D acceleration i.e. same performance as on windows (I know nvidia cards can.....)
3.GPU-accelerated h.x264/blu-ray playing (utilizing ATI UVD)
4.Sound output
5.DVD writing
6.Running skype, oracle 10gand wine/games
I tried arch x64 two weeks ago, and got frustrated with various weird problems (not all are hw-related)
Here are my own experiences last week:
(1,2,3) Video driver problems: (UNRESOLVED)
* ati-radeon fails on HDMI - after x ends, it would return to console with main monitor off (though I can still type blindly to enter x again)
* catalyst driver 10.2 with xorg 10.4 can't close laptop screen
* ati-radeonhd works with HDMI output but no 3d accel and 2d accel appears very slow (for switching chrome tabs - which should be instant)
(4) Audio driver problems: (RESOLVED FINALLY)
* ALSA: volume too small, no hardware mixing.... i hate dmix
* OSS: works perfect after changing the output channels(?) and re-attach vmix
(5) DVD writing: untested.... anyone got it working?
(6) no official skype for 64-bit , oracle 10g x64 not installing (missing 32-bit libs), wine: direct3d failed immediately with catalyst driver (but native 3d games did work)
BTW should I just install 32-bit arch? Is there improvement I can get by installing 64-bit version?
Last edited by aqd (2010-03-20 15:01:52)

I have a Compaq Presario CQ60-211DX, exact look as yours, but completely different under the hood. (32-bit, 2GB ram, intel graphics, everything works well).
Anyway, answering your question about Arch 32 bit vs Arch 64 bit, you should use Arch64 if you plan to use more than 3GB of ram.
This wiki article may help:
http://wiki.archlinux.org/index.php/Arch64_FAQ

Customer Success Story: Service Offices International

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