Customer support chat box does not show up

I want to talk to a support person, but when I click the chat option it tells me that a new window is supposed to open but it does not and I cannot get to any support....
I need to know if I can transfer my unlimited europe subscription to another subscription and I cant find that answer anywhere and now I cant get the chat....

Hi, Jan1155, and welcome to the Community,
Skype is aware there can be problems reaching their customer support unit; please try again using a different web browser. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Subscriptions can not be transferred or cancelled, with a pro-rata share of the cost applied to a new subscription. Cancel the subscription you no longer need, and start a new subscription which better meets your needs. The cancellation takes effect upon the end of the subscription's term, be it one month, three months, and so on.
Regards,
Elaine
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