Customer support - how do I get them to talk to
I have a problem with my zen nano plus - it keeps losing its display. I bought it last September but have only been using it since November as Amazon delayed shipping it. Whatever its still under warranty.
I first started e-mailing Customer Support early in June and they were very helpful but all the ideas they suggested simply did not work . Eventually I think they accepted that. About a fortnight ago I got a message which asked for more information , but which also gave me the impression that they may be intending to deli'ver a replacement or at least an envelope to return my faulty machine in. On the other hand it may be that the information I provided was insufficient.
Since then I have heard nothing and they have not responded to my E mails asking for a response or at least an acknowledgement of my reply.
So I am sending this in the hope that someone in their customer support will read it and e mail me with an update or send me a telephone number so I can speak to a human being!
As long as the application is in the Applications folder and its permissions are not restricted to you, your husband can use the application from his account unless his is a managed account. If he has an admin account then he should have open access unless the application's permissions are wrong. This may happen if an application is installed by drag and drop instead of with a proper installer. In the former case the application takes on permissions for the user who installed it.
A properly installed application in the Applications folder should have these permissions:
Owner=system with r/w privileges
Group=admin with r/w privileges
Other with read-only privileges
You can check and change these by selecting the application and pressing COMMAND-I to open the Get Info window. The information is in the Ownership and Permissions pane of the window. To make changes you need to click on the little lock icon and authenticate with your admin password.
Similar Messages
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I had 21 songs i my album and after syncronising i only had 15 songs left! All of them from Itunes! How can i get them back without paying for them again???
Hello!!!
I had 21 songs i my album and after syncronising i only had 15 songs left! All of them from Itunes! How can i get them back without paying for them again???
Hello!!!
This realy works??Where is the backup of the media and other important files from the computer? Ultimately, it is the users responsibility to ensure that backups exists. Waiting until there is a problem to decide to do a backup is not smart. Would you wait until a fire started in your home to call the insurance company and inquire about homeowners/renters insurance????
In the event that no backup exists (stop being lazy.... keep backups of YOUR data and other important files):
If you are in the US and running iTunes 10.3 or later, it is possible to redownload music via iCloud from purchased history.
If you are not in the US or for some reason cannot run iTunes 10.3 or later, contact iTunes customer support and ask very nicely for the opportunity to redownload the content. They are not required to provide this opportunity.
It is also possible to transfer content from an iDevice that was purchased via iTunes. On the new computer, sign into the iTunes account, authorize the computer, connect the device then select File > Transfer Purchases.
The simplest method of all is to transfer or copy the media (and other important files) from the old computer or the backup of the old computer. Typing "move itunes library" into the search bar here or into google will reveal step by step instructions on how to do this. -
I purchased songs via my iPhone but lost it when syncing with itunes. How do I get them back?
Hi everyone,
I'm sure this happened to some of you before but I'm not sure what I'm doing wrong.
I purchased music direct via my iPhone but when I synced with iTunes some of my albums were missing. What is also weird is that the digital booklets have synced but I can't find the songs. How do I get them back?
I know that Apple has a policy to not downloading twice but I honestly don't know what I'm doing wrong. I'm not all that confident either so would really appreciate the help.
Cheers.See Here for
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html -
I can find all of my add-ons when I click on the Firefox icon on the upper left of my screen and click on add-ons, but they no longer appear on my toolbar where I can click on them and use them with the file I'm working in. They are useless to me now. I disabled the AOL toolbar for one session and the add-ons didn't show up. When I click on the edit buttion on the AOL toolbar, I don't see where I can add the Firefox add-ons. How can I get them back onto my toolbar?
Hi,
You can try to right-click the + after the last tab > [https://support.mozilla.org/en-US/kb/how-do-i-customize-toolbars Customize], and drag and drop the required icons. Alternatively you may also be able to include the icons via the '''Options''' in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons''' > '''Extensions'''.
[https://support.mozilla.org/en-US/kb/Customizing%20Firefox%20with%20add-ons Add-ons]
[https://support.mozilla.org/en-US/kb/Using%20extensions%20with%20Firefox Using extensions]
If there are problems, you can try deleting the [http://kb.mozillazine.org/Localstore.rdf localstore.rdf] file in the [http://kb.mozillazine.org/Profile_folder Firefox Profile Folder] after exiting Firefox, and then do the customization.
To open the profile folder via Firefox: '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information''' > '''Show Folder'''.
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files] -
TS4605 I forgot my security questions how do I get them back
I don't know my security passwords how do I get them back ?
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
What happened to my entire 3000+ songs in my library I used to see when I opened iTunes? I only see the most recently purchased. How do I get them back? I don't have an I phone to play they on, only a droid.
Pammie49Hi Sarah,
It sounds like the songs have either not yet synced over to the iPhone, or something went wrong when attempting to sync to the iPhone. My recommendation is to uncheck the "Sync Music" checkbox.
Once you have done that, recheck the "Sync Music" checkbox, and apply the changes once more. This will instruct iTunes to completely remove all music from your iPhone, and then copy the files once more. If you have a large amount of music, this initial sync may take a while.
If the above does not resolve your issue, see the following articles:
iOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
iOS: How to transfer or sync content to your computer
http://support.apple.com/kb/HT1296
Thanks,
Matt M. -
I Created two new albums in my photos. On my iPhone but they do not show up on my iPad.2. How do I get them to show up on my iPad also
Hello abaneki,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Have a nice day,
Mario -
I have previously viewed movies and TV Shows on my IPHONE that I want to delete and free up space so that I can buy new movies/TV show to watch. How do I get them off my IPHONE and my ITUNES account?
Hey RR6705,
If you would like to delete previously purchased content off of your iPhone, you may find the steps outlined in the following article helpful:
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store - Apple Support
Cheers,
- Brenden -
i have purchsed gem in clash of clan through my credit card but i didnt recieve the gems..it has also reflected in my bank account and my itunes purchase history...how can i get them back??who should i complain to??? plz help....
You need to talk to clash of clans first. The game should have a support link.
If they can't/won't help you then you turn to iTunes support.
There seem to be a lot of issues with in app purchases in this game because not a day goes by that someone doesn't post a thread asking something similar. -
I moved iTunes folder location, now all my personal song ratings and playlists are gone. How can I get them back? All the iTunes files are intact, just in a new location. Running iTunes 11.1.5.5 on Windows 7
Put everything back the way it was.
Them move the folder correctly.
http://support.apple.com/kb/ht1364 -
I have an I pad2, an iMac desktop(2012) and an I phone 5, how do I get them all to be able to face time with each other, do I need different email addresses, use the phone number, or the sim number in the iPad ? Any help gratefully received !!
Graham,
For the iPad, iMac you need to create verifyible e-mail addresses created with one of the providers such as Yahoo, Gmail,etc. For the iphone you should use it's phone number, but an e-mail could be used for it too. If you want to associate these e-mail addresses with a single ID, I'm including a link to give you info about how you can do that. Read it carefully, as it can be a bit confusing.
http://support.apple.com/kb/HE68 -
I updated my iPhone 5c to iOS8 and lost all my calendar events. How can I get them back?
I updated my IPhone 5C to iOS8 and lost all my calendar events. How can I get them back? I had it saved to the cloud but then changed it because I did not want to save everything to the cloud. I changed it back and still don't have any events.
Are they still listed on your device when you go to Settings>iCloud>Storage>Numbers? If so, they should still be in iCloud but you may need to contact support to find out why the Numbers app isn't able to access them: http://www.apple.com/support/icloud/contact/.
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My photos are out of chronological order after the os 5 upgrade. How can I get them back in order?
My photos are out of chronological order after the os 5 upgrade. How can I get them back in order?
If its not possible, how do I go back to the old os?I had tried that several times with no luck. Late last night I was finally able to get through to the Verizon technical support who then called in Apple technical support. It took 1 1/2 hours for them to figure it out and guide me through a fix. So here's the deal .......... I use Yahoo mail and had left the "contacts" button in the on position. Apparently Yahoo likes to go into your contacts and gather information and can leave it in shambles. My advice is, go to settings, then mail, contacts, calendars. Select any and all of your email accounts and go in and turn off their access to your information. Leave it on for Icloud but none of the others.
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I have home videos on my ipad that are no longer on my windows 7 pc and i need them back on my computer so that I can email them out (can't share from that program on ipad), how do i get them back on my pc?
Hey JennaPickle,
If you want to get your personal vidoes off your iPad and onto your computer, follow the steps in this document:
iOS: Importing personal photos and videos from iOS devices to your computer
http://support.apple.com/kb/HT4083
Take care,
Delgadoh -
how do I restore all of my itunes content onto my newly installed computer drive? All my purchase are no longer in my account but I did back up the files onto an external hard drive. Now how do I get them back? Please
Ummals wrote:
...I did back up the files onto an external hard drive. ...
Did you follow all the steps as detailed here...
http://support.apple.com/kb/HT1751
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