Customer support html (html service) - how can i query for 'closed' SRs

hi,
11.5.10.2
in customer support html (html service - CSZ), is there any facility to query for SRs that are in 'closed' status?
currently, a SR in 'closed' status can only be queried if agent knows the exact SR number. on Advanced Search page, even though the application allows 'closed' status to be selected, it does not return any record.
help is appreciated, as this is critical to our business.
regards.

You can search for Closed SRs. Ensure that the search criteria 'Active' is set to 'No'. This will return back closed SRs.
Who is the customer? Can you provide some more details on the implementation? (you can send me an email to [email protected])
Thanks.
Edited by: dejoseph on Mar 31, 2010 12:00 PM

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