Customer Support - Office Jet 6700 (No HP Solution Center Software windows 7/ windows 8)

Hi,
I have been a long supported of hp products. But when you get a problem, the hp customer support are unable to resolve the issue. This applies to their first level support. Their support is overseas and they are not trained well enough to understand what the product does or what the problem is. I believe it could be a language issue.
But I asked for my problem to be escalated to an engineer to have the issue resolved. The girl in the Philippines by the name of Regine stated that someone would call me back with in two hours. Well we spoke on 7/21/2013 and as of this posting, no one has contacted me.
I do work for a large software company as a second tier support/engineer. IF I TOLD THE CLIENT SOMEONE WOULD CALL THEM BACK, I WOULD MAKE SURE SOMEONE DID.
This is very sad and I doubt that hp is going to resolve this. Since I did not receive any type of survey, I am sure that this ticket has been swept under the table.
Thanks

This is NOT official HP Cutomer Support. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum. It is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.
Please see HP support document "Windows: How to Get HP Solution Center" for information on downloading the HP Solution Center for Windows 7 and Window 8. According to HP;
"The HP Solution Center program is part of the Full Feature software and driver package, and cannot be downloaded separately."
The full featured driver for the HP Officejet 6700 can be downloaded from HP's Officejet 6700 All-in-One Printer Drivers & Downloads page. This driver should include the "HP Solution Center" as noted above.
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HP Solution Center Software ungrad to Windows 7, will not set up the printer in software

After upgrading from Windows Vista to Windows 7. This was a clean reinstall of Windows Vista and then the upgrade was in stalled. I downloaded the new version of the HP Solution Center full and set it up in my computer.
The printer is HP Officejet Pro L7580 and I have set up the print in my control panel as wireless connection and my wireless software for has been upgraded for Windows 7 and the printer is properly connected and printing.
However when I try to set up my printer in the HP Solution Software it will not set up as a wireless connection for my computer.
Does anyone know how to solve this problem?

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How do I enable the e-cloud on my office jet 6700 and set up its email address

I have a new iPad that I'm trying to enable to print. (I never had any trouble syncing my old one.) I have followed the instructions but it's still not working. It seems perhaps it's because the printer is not set up for Cloud? Yet, There is an icon on my office jet 6700 that indicates it is cloud capable.

Hi @Mes17333
Welcome to the HP Support Forums. I gather that you are trying to print from your new iPad to your Officejet 6700 printer.
I am presuming that the printer is connected to your wireless network as you indicated that you were able to print with your older iPad. To use Apple’s AirPrint feature you only need to have the printer connected to your wireless network and that the router supports Bonjour communication.
If you are using the HP ePrint Mobile app or the HP All-in-One Printer Remote app, then please click on either app’s name and it will bring up the appropriate FAQ document which will have the trouble shooting steps to get the iPad printing.
Please let me know how things turn out.
Regards,
Happytohelp01
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HT3669 Can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro

Hi there, I can't scan from my HP Office Jet 6700 (Fax) to my MacBook Pro. I've tried all of the tips I've found online but when I try to 'Enable Scan to Computer' it says that there is a communication error. Anyone got any tips for me?

Hi,
Both printer and computer seem to be on same network.
Please download and run the following utility to troubleshoot on the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
Also download and install the firmware update from the link below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...
Although I am an HP employee, I am speaking for myself and not for HP.
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Hp office jet 6700

I would like to know how to change the order that my printer prints. It is now printing from last to first. I want to change it to first to last. I have a Mac with operating 10.9 operating system. I checked in Hp Utility could find whern to change page settings. I have two printers one is a Photosmart 7510 and the other is HP office jet 6700.IW would like to this on both printers.I had received a post but that ninformation was for windows not a Mac.
Thanks, WCG

Hello wlliam,
I see that you are looking for some instructions on how to change the page order.
I am attaching a screen shot that will show you where to go to make the changes.
When you get the document ready that you want to print, click on File and then go to print and this window will pop up.
Depending on the operating system on the Mac you are using, some minor differences may appear.
You can make the changes on the Page Order drop down arrow.
Please let me know how you make out and if you need any other assistance, please feel free to write me back at any time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Dissatisfied with HP Office jet 6700 Premium Printer

I've had a HP Office Jet 6700 Premium Printer for 18 months and have encountered a failed printer head issue which essentially requires full replacement of the printer. I've seen many other similar reports by others which clearly indicates this printer has a serious problem with the printer heads. I'm getting ready to replace this printer, which is just 6 months out of warranty, and will seek another vendor to provide printing equipment. Very disappointed in HP's printer product and will gladly provide input to help others avoid running into this problem.

Please read this post then provide some details. What operating system? What are the error messages on the printer or computer screen?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Wireless is not working on my new HP office jet 6700 premium

Gents,
i have a new HP office jet 6700 premium all in one printer and i coneccted to the network via wireless and its works only for 2 minutes and after that its not working via wireless unless i disconnected and reconected again please advice.
FYI it is working very good by USB, and im using Mac OS X 10.9.3 version
Regards,

Hi Kattoa,
Welcome to the HP forums!
I'm sorry to hear your Officejet 6700 doesn't seem to be holding it's wireless connection but I'd be happy to help determine what the problem could be
I think it would be best if you followed this Printer Does Not Maintain Wireless Connection document as it should be able to help determine why the printer has to be reconnected so frequently.
Let me know how that goes for you!!
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**MissTeriLynn**
I work on behalf of HP

My HP Office Jet 6700 Premium has suddenly stopped printing from my iPad

I have a new HP Office Jet 6700 Premium
It had been working just fine, wireless printing from my iPad.
iPad shows a window that recognizes the printer, but it does not print.
There is no error message.
This question was solved.
View Solution.

The steps below typically resolve the issue you’re experiencing:
1. Power off the printer.
2. Completely power off the iOS devices (hold the Sleep and Home buttons simultaneously until a message appears asking you to "Slide to power off". Slide across that bar, and it should completely power off).
3. Power the printer back on.
4. Power the iOS devices back on.
5. Try to print again.
Those steps usually resolve the issue. If they do not, try this additional steps:
6. Power cycle your router (usually done by unplugging the router’s power cord, waiting 20 seconds, and plugging it back in).
7. Make sure that the iOS devices and the printer are all connected to the same network, then try to print.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

HP Office jet 6700 ,trying to print and it will say Printer Ready, Empty Print File !

I have a HP Office Jet 6700. I'm trying to print a document , it will say prining Untitled . The printer queue will open up and say printer is ready, empty print file,Idle.
It automatically goes into paused printer. When I try to click on the document itself in the print queue and resume print it gives the same message again.
The Power on the actual printer is flashing slowly as well.
I hae restarted my computer and shut down the printer completey multiple times and it still has not worked. I just printed something on this last night so I'm not sure what the probelm is.
This question was solved.
View Solution.

Hello there! Welcome to the forums @Chinadoll702
I read your post about the printing issues you've been experiencing on your Mac running 10.6 and your Officejet 6700. I have a few ideas in mind to get started and let me know the results and we will take it from there.
Update the Firmware on the printer: Getting the Latest Firmware and Product Updates
Power reset the printer and make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Make a few copies afterwards and tell me if the copies pause, cancel, do not work, etc.
Try printing from Text Edit on your Mac as well, and get back to me with the results.
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Solutions Center stopped Working on Windows 8

I have been using HP 3210 all in one printer for quite some time on Windows 8. All of the sudden earlier this week or last, I noticed the Solutions Center no longer worked. A message comes up saying the device software has not installed correctly. I have tried reinstalling the entier software, but get the same response. Any ideas of why it was working and now all of the sudden it does not. the printer still prints out fine, just can't use the solutions center.

Hey @BOWZ,
Welcome to the HP Support Forums!
I would like to assist you today in resolving the error with HP Solutions Center 'Device Software has not installed correctly' with your HP Photosmart 3210 All-in-One. Being that you're running Windows 8 there is a good chance that if this was working for a period and suddenly stopped working a Windows Update most likely caused the conflict. Now I know you have already tried reinstalling your software and that failed to resolve anything. I'm going to offer a few more steps here to get your Solutions Center software up and running again.
Step 1: Uninstall your HP Software:
Open your start screen by either clicking on the Windows start button on the bottom left of your computer screen or by selecting your Windows button on the bottom left hand corner of your keyboard to the right of the Ctrl button
Once your Start screen opens just type 'programs and features' and the Programs and Features option should automatically populate. Should it not show as an option then you may need to select 'Settings' on the right hand side and then choose 'Programs and Features'
Once Programs and Features launches a list of all the programs installed on your computer will populate. Locate the HP Photosmart C3210 software and uninstall it. Note: you should see a file that says 'HP Photosmart 3210 basic driver' and one that shows 'Solutions Center,' ensure that they are removed from your computer.
Once the HP Software is uninstalled then reboot your computer
Step 2: Empty your Temp Files:
When your computer comes back on, reopen your Start screen and type 'Run'
Select the Run box and then type in the run box %temp% and select OK
When the Temp folder opens select Ctrl + A at the same time on your keyboard to select everything in the Temp folder
Next release Ctrl + A and select Delete on your keyboard
Almost everything should delete out of this Temp folder. If any files are still being used on your computer you will have the pop up to 'skip' these.
Note: Only Temporary files are being deleted. No files or folders for your actual computer will be removed by doing this.
6. Once the files in the Temp folder have been deleted then close the folder
7. Right click on your Recycling Bin on your Desktop and left click on 'Empty Recycling Bin'
Step 3: Run an MSCONFIG Selective Startup:
Reopen your Run box again and this time type msconfig and select OK
When the System Configuration Utility opens select 'Selective Startup' and uncheck 'Load Startup Items'
Click on the Services tab at the top and uncheck 'Hide all Microsoft Services' at the very bottom
Select Disable All on the right hand side
Select Apply and OK
When prompted, restart your computer 1 more time
Step 4: Reinstall your Software and Drivers:
You're now ready to reinstall your HP Software and Drivers. Please select this link: HP Photosmart and Officejet Full Feature Software and Drivers for your drivers.
Select Download and Run the HP installer when prompted
Follow the on screen instructions to complete the install of your HP Photosmart 3210 All-in-One.
Does Solutions Center work now?
If yes, please re-enable your Startup Services again.
How to Enable Startup Services:
Open the Run box and type msconfig and select OK
When System Configuration Utility opens select 'Normal Startup'
Select Apply and OK
Restart your computer again when prompted
Please let me know if these steps resolve your issue. Good luck!
X-23
I work on behalf of HP
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HP Solution Center Software

Hello.   First time post here and have a question.
I have an HP Photosmart 7280.   I have been using this printer for 5 or 6 years.   Have always been happy with it.
I just had to upgrade my desk top computer because of some problems. This upgrade included new hard drive and mother board, consequently also requiring a download of printer software. My upgraded computer is usisng Windows 7. I already have a laptop windows 7 with the HP Solution Center software.
My problem is t hat the new download of the HP software has a major change. No longer is automatic 2 sided printing supported.   All that is supported is manual, left booklet and right booklet. This is not good. In fact it is not acceptable.
Does anyone know how to get the version of HP Solution Cent er Software that has two sided printed supported.   I know this is a recent change because my laptop had this version of the software.
George

Hi George,
Duplex pritning is supported, however disabled by default:
Enter Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.
Now Automatic Duplexing should become available again.
Regards,
Shlomi
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Need HP solution center software for hp psc 2110 running windows 7 32 bit

Hi,
The HP Solution Center Software has disappeared since I upgrade my HP laptop OS from Vista to Windows 7 32 bit. I use the HP Solution Center Software for years to create .pdf documents from the scanned documents of my HP PSC 2110 All-in-One printer.
Can you provide the link to download the HP Solution Center Software for Win 7? I searched the HP support website using the product name HP PSC 2110, it pointed me to the driver section; I followed the instructions however there is no link to download the the software.
The printer is connected via USB and works well. It is just annoying I cannot use the HP Solution Center Software (previously HP Director) to copy scanned documents to my computer.
Thanks.
This question was solved.
View Solution.

You are welcome.
You may download it from the following link:
http://sourceforge.net/projects/naps2/files/3.0b1/naps2-3.0b1-setup.exe/download
That means that as an older model its functionality is limited but there are some workarouds available. it surely worth trying.
For a Wirelss printer you will need a different printer indded, there are many factors to consider and recommend you any specific printer, do you have any specific needs? for example would you use a fax or not, I assume it should be a color printer with a scanner... do you use to print photos or use it more often for a daily printing and scanning capabilities, those factors may highly affect any possible recommendation so further clarification will be helpful.
Regardless, any current HP device with a scanner fully support scanning PDF scanning within the HP Software.
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HP OfficeJet 6600 H711g HP Solution Center software for Windows 8.1

I have an HP Officejet 6600 H711g printer. No installatin discs were included with the printer. I downloaded the installation files from the HP website. However, apparantely the HP Solution Center software was not included in the installation files. The HP Solution Center shortcut is located on my desktop but when I access it i get a message that my instalation is not complete. I have tried downloading and installing again (without uninstalling current files) but the Solution Center is still not available. Can somone please help. I'm not sure where to go from here.
Thank you
This question was solved.
View Solution.

Hi,
The HP Solution Center is not a part of the software for the HP Officejet 6600, it is a part of your previous HP printer's software.
From the windows 8 screen type HP and open the HP Officejet 6600 software, the HP Printer Assistant which is the software for your current printer will launch.
Regards,
Shlomi
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Adding a 2nd device to the Solution Center software

I have and Officejet 6500 with the Solution Center software. How can I add another HP printer to the software? At one time they both showed up, but I had problems with the driver and when I reloaded it, the second printer was gone and hasn't come back.

Hi,
Since this printer uses a different software it cannot be added to solution center.
Although I am an HP employee, I am speaking for myself and not for HP.
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I have A PhotoSmart C 6180. I can't get the Solution Center software

Where can I find something that will download on 64bit Vista for thePhotoSmart C6180? My harddrive was replaced and my backup did not include the printer drivers. I have loaded everything and it prints fine, but I can not scan as the Solution Center is missing. It says that if the printer is prior to 2011 that the center is not available and the disc won't load on 64bit.
Is there a patch or something that can make this work
This question was solved.
View Solution.

Hi,
if you use the pritner through a USB connection, open the Control Panel and select Printers, right click any instance of the printer and Delete it.
Next unplug the USB and reboot your PC prior installing the printer. (For network connection simply skip to the next step).
Next download and install the following software by following the steps on screen, that will add full functionality as the HP Solution Center software:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47461-2&cc=us&dlc=en&lc=en&...
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Customer Support - Office Jet 6700 (No HP Solution Center Software windows 7/ windows 8)

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