"customer support?!"

I have been using Adobe Contribute CS3 for over 2 years. The service is great sometimes, but mostly appalling. The phone operators do not always speak english well. Today I called, after 20 mins on hold my call was taken, this person said he could not help me and transferred me on. After 40 minutes I spoke to another operator. He told me that I cannot get technical support via telephone because of 'policies' . I explained that I have been able to do so since buying the product, even two days prior. I was told that all help is done via email and not telephone. No help to be given. This is terrible customer service. I feel that some of Adobe's employees cannot be bothered with taking calls and pass me on. I wish i had never purchased this product and will not be recommending it.
Is there anyone that knows how to install a hit counter onto website?
Thanks.

bix.k wrote:
Is there anyone that knows how to install a hit counter onto website?
If that was the question you asked of Adobe it is no wonder why you were given the runaround. Adobe is not responsible for providing training to use their software. Technical support is for troubleshooting software problems.
Contribute is a product intended for non-designer/developers. The Contribute forum may not have the expertise for your issue. For a more educated audience, you probably want to ask this in the Dreamweaver or general Web Design forums. There you may learn that hit counters are typically silly and general site reporting like that from Google Analytics is much better.

Similar Messages

Adobe application manager - download error. please contact customer support

trying to download cc apps to my laptop (my second computer) - mac os 10.8.3 - safari browser (failed w/ firefox too)
been having this issue for a couple months... want to clear it up befor the new cc releases
so I just uninstalled and removed all adobe apps from my computer - including the adobe application manager
restarted my computer (shut down my desktop) - downloaded the 'new' adobe application manager
tried to log in and got the following error (same error I have been getting for months)
adobe application manager - download error. please contact customer support

I renamed the OOBE folder to OOBE_old
but I cannot find the opm.db file -
I do not seem to have a library in my user h2oonstone folder...
I did search the HD for the opm.db file - says nothing found

There was a problem updating InDesign CC For more information see the specific error below. Update Failed Download error. Press Retry to try again or contact customer support.(49)

Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.

Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

How to Implement BW in IT Service Desk/IT Help Desk /IT Complain Surveillance Dept/IT Customer Support Dept?

Hi
If a organization have 200 to 300 daily complains of there IT equipment/Software/Network e.t.c.
How to Implement BW in IT Service Desk/IT Help Desk /IT Complain Surveillance Dept/IT Customer Support Dept?
Is there any standard DataSources/InfoObjects/DSOs/InfoCubes etc. available in SAP BI Content?

Imran,
The point I think was to ensure that you knew exactly what was required. A customer service desk can have many interpretations from a BI perspective.
You could have :
1. Operational reports - calls attended per shift , Average number of calls per person , Seasonality in the calls coming in etc
2. Analytic views - Utilization of resources , Average call time and trending , customer satisfaction , average wait time
3. Strategic - Call volumes corresponding to campaigns etc , Employee churn and related call times
Based on these you would then have to construct your models which would be populated by data from the MySQL instance for you to report.
Else if you have BWA you could have data discovery instead or if you have HANA - you could do even more and if you have a HANA sidecar - you technically dont need BW. The possibilities are virtually endless - it depends on how you want to drive it and how the end user ( client ) sees value in the same.

Is anyone satisfied with Verison customer support and service?

Verizon has the worst customer support organization
I've ever dealt with in over 30 years of commercial
activity in the US and abroad.
I tried accessing support via live chat or telephone
twice. Neither works. I am not really looking for
answers, just voicing my frustration and spreading
the word.

Hi peterfarkas02 - We strive to offer you the highest level of support! I apologize for any inconvenience that may have been caused when previously reaching out. I would be more than happy to offer my assistance here and work to restore your confidence in us!
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport

Worst ever Customer support in my life

Hello Team,
My Name is Anish Mathew and you can reach at my number xxxxxxxxxxx).I would like to report one of the worst customer support I have ever experienced in my life. I am not sure which email address I should be sending this,so marked on all addresses I got from the internet. Please forward this to the right people as I didn't find any escalation point.
The story begins around last week of June 2013 when my laptop(Lenovo thinkpad edge xxxxxxxxx doesn't detect my battery. Since it was out of warranty I went ahead and bought a new Lenovo genuine battery thinking that my battery is corrupt. But the laptop didn't detect the new battery. As a next step I reached out at one of your Authorized service center in Bangalore below.
Caddons Computer Services
No.3350, KR Road,
BSK II stage,Bengaluru-560070
Tel-26762986/87/88
As per the call with the technician I took my laptop to the service center. The initial response itself was pathetic. The problems seems like the chip that is supposed to detect the battery is no longer working. As per Lenovo we cant replace the chip instead we need to replace the Mother board which would cost me 14k. Rahul told me that he will extend the warranty and get the mother board replaced under warranty which would cost me 8k. We agreed this and gave the laptop on 29th June 2013.Attached is the service report copy with the dates for your reference.
Guys Today is 21st Feb 2014 and you know what still nothing has happened. Wont you get frustrated?. Since today I would have made like 100 calls atleast 1 in a week. Every time I call they would say " we will get back to you sir" and thats it. Today when I called Rahul he says Sir be patient it seems. Are you joking?. I have been showing patience for the last 8 months and in a couple of months we will celebrate 1 year(Anniversary). What would you expect me to do at this point?.I will never ever recommend a Lenovo product to a anybody that I know.Please close such pathetic service centers which frustrates your customers. I need an answer ASAP or planning to go to consumer court for Justice. I still expect positive outcome.
Moderator Note; private information, name of associate, s/n & picture showing s/n edited for member's & others' protection

Your complaint is with the computer store that you took the computer to. Go back to the store in person and get your computer back. They've had it long enough for you to know they are never going to fix it. Then call the Lenovo customer service number on this website (for India) and work with them.
This is a user forum, not a Lenovo customer service forum. By all means take the computer store to court (if the Indian court system is anything like the US system, you are wasting your time), but they are not lenovo..
Keith
Formerly 600E 2645, T30 2366, X31 2673, T40 2373, T41 2379, T42 2373, T42 2379, T60 1952, T61p 8889, T61p 8891
Currently T420 4177-CTO, T430 2347-A54, T430 2349-L64, T430 2347-UN9, T430 2342-CTR, Ideapad K1, H520S 2561-1LU

How do you get a human being from Apple for customer service? This is the worst customer support ever seen!

How do you get an actual human being to speak with at apple to help with customer service?

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
- bi9scuit

HP Flash drive ( v220w ) is not working - HP (Very worst Customer Support)

I am very very tired write this,
HP (Very worst Customer Support)
I have brought a HP Flash drive ( v220w )via flipkart.com on 08-March-2012.
Its having 2 years of warranty.
It was working fine till last month.
But after that unfortunately its not working I dont know that why its not working.
Then I find out the service center in chennai,
Maha Electronics at Adyar. They said like this is for only Hp Laptop and they giving one landline number to contact for that pen drive repair.
That lad line number is 044 28555449, And I called that number on 09-August-2013 Morning.
Thay replied that "This is not a HP support".
Again I searched for the HP Service Center and I found another service center
That address is
FORTUNE MARKETING PVT LTD
(HP PEN DRIVE SERVICE CENTRE)
G.F ABC Trade Centre,No.39/50,Anna salai,Chennai-600002, Landmark:Behind Devi Theater.
044 42663456.
And I callled this number (044 42663456) on 09-August-2013 Morning.
They asking my pen driver model. I replied that model is v220W.
He simply reply that "We are not repairing that model".
Then I asked that "Can you tell me where I can repair that model"
He just replied that "No Idea!!!" and he cut my call.
I was very scared that kind of activities.
I am asking this question, Please reply
They are not ready to repair that model of pen drive then why they manufacturing and give warranties (2 Years ! ! !).

Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
HP Support Forums Moderator
Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
Rules of Participation

Does Apple Canada have the worst customer support ever?

Yes! Ask me why...
I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
Here's what happened to me...
I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
However, when they sent all this to Apple, their reply was that it was NOT covered because it was manufactured more than three years ago (although Apple's own website says it's purchase date - not manufacture date - that's important).
I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
I tried Kevin again on Thursday. Left another message. No reply.
Tried back on Friday morning. Left another message. Still no reply.
Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
For another ten minutes.
I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
Now - not a chance.
The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
If you're considering buying an Apple - consider again.
As for me - from now on, make mine Microsoft.
iBook G3 700 Mac OS X (10.4.6)

Does Apple Canada have the worst customer support ever?
I doubt it.
Seriously, would you like some help?
Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it.
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck!
(P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.)

Defective t440s and the worst customer support I've ever received

2 months ago I purchased a t440s that arrived defective. Notably, the screen was the upgraded FHD IPS panel. My unit came with the LG model, which is notorious for being defective. The screen had bad viewing angles (its main selling point...), about 1.5 inches of light bleed along the bottom, and significant yellow tinting outside of a medium-sized circle in the middle of the screen. Additionally, the trackpad was too far left in its housing and would ocassionally *get stuck beneath the case* and ALWAYS scrape against it.
After waiting 3 weeks for my laptop to arrive, I requested a repair after owning it for 2 days and sent in my laptop-- at the end of September. I didn't receive any updates on the status of my repair until several days ago. I was unable to answer the call and the voicemail Lenovo left only said that my repair was pending. After attempting to contact support myself and being placed on hold for absurd lengths of time, I gave up.
Earlier today I received another call. The rep told me that my laptop wouldn't be able to BEGIN being repaired until November 24th, at the very least. This is due to a backorder on replacement screens. I'm assuming that's because they're having to replace more than just a few.
The rep offered to have my laptop swapped with a new unit, yet I'll have to speak with another person who won't be calling me until "sometime next week" to actually have this done.
The girl I spoke with to initially request my repair was very kind and knowledgeable. Everything following that has been unacceptable at best.
I purchased from Lenovo after being told by numerous peers that their quality was legendary across the board. I don't think I'll ever purchase another Lenovo product in my life and I will definitely try to dissuade anyone from making the same mistake I did.
You suck, Lenovo. You really **bleep**ed me here.

I gotta say that when I was dealing with customers services I thought they were fantastic, and this was back in June. Now my player has sadly broken again...ugh...twice in a year...which is making me consider just buying something else, I know all mp3 players are reportedly like this, but its just not right... ...and I'm pretty sure Creative just have a big warehouse of faulty Zen's which they put all the faulty ones in when they get returned, and then they just pick up another one and send it out to you. I also find it ridiculous that there is no telephone support for everyone...which would solve alot of problems... I sent Customer Support an e-mail, so when should I hear back? My Zen doesn't charge properly, and for the past couple of days any time i turn it on it just freezes...Message Edited by Kid-Eternity on 2-0-200608:23 AM
Message Edited by Kid-Eternity on 2-0-200608:26 AM

Literally the worst customer support experience I've ever had to deal with -- Why don't they let their customers speak to supervisors on demand?

Call 1: I spoke to them to see if I was eligible for an upgrade. It turned out they had accidentally counted a temporary phone switch to an old device as an upgrade. The representative was extremely slow minded and took over an hour to read through my notes and process what I was saying happened, consulting with his supervisor multiple times. He claimed to have noted everything and told me I had to go to a verizon store to verify in person that I was still using my original phone, and that then I would be able to get an upgrade immediately.
Trip to the store: Drove an hour only to be told by the store rep that there were NO NOTES on my account about the issue and there was nothing he could do to help me and that I'd have to call customer support again. The store was closing in 20 mins and customer support seems to take 45 minutes minimum to resolve anything, so I left.
Call 2: Asked a woman to speak to a supervisor about the guy who wasted 2+ hours of my life and gas money. She put me on hold for a long time, came back and said they were all busy right now, would I like to leave my complaint with her? I said no thank you, I will keep waiting. She said ok, and proceeded to hang up.
Call 3: Asked a different woman to speak to a supervisor, she put me on hold for a long time and then told me that since I wasn't an authorized user I could not speak to one... lol ok. Had a family member call and authorize me.
Call 4: Asked a guy to speak to a manager. He insisted on taking the complaint himself. Why would I trust someone to take a complaint about their colleague possibly sitting a few desks away when many of them have proven to be incredibly incompetent already? It sounded like we were making progress... then he hung up too.
Call 5: Asked yet another woman to speak to the manager. She demanded a reason, I told her it was to make a complaint and she told me about a dozen times that the managers would just tell her to take the complaint. I insisted, she refused... finally I threatened to close all of our accounts unless she let me speak to a manager. She said they couldn't right now since the office was closing soon, but that one would call me within 24-48 hours. I'd bet my life savings that never happens. At that point I tried to talk to her about the original upgrade issue, and she said her system had suddenly crashed and that I'd have to call back the next day... Seriously???
Absolutely unreal how horrible their customer support is. Will be switching to T-Mobile immediately.

Having worked in customer service, I have some experience with this kind of situation. Reps are typically trained to make all attempts to handle complaints by themselves, because there are obviously many more reps than supervisors. They're usually REQUIRED to fully authorize the account and to get the whole situation from the customer prior to referring you to a supervisor. One of the biggest problems is that many customers think that demanding a supervisor is a way to guarantee you will get what you want. If the reason for your request to escalate isn't a valid one, the supervisor won't give in to you either.
There are plenty of times in my own experience, especially as a brand new rep out of training, that I took a long time to research and get an understanding of the issue. Yes, I wasn't moving at light speed, but that doesn't make me an idiot. It means I was trying to gather as much info s possible to try and deal with the issue. But I had plenty of customers tell me I was stupid and to transfer them to my supervisor, simply because I took longer than their patience could tolerate to get all the details I needed.
I have never had a job that I executed flawlessly day in and day out. Maybe you have and that's why you can't tolerate a person taking a little longer to wrap their head around the issue, but I'd rather doubt it.
I also don't think you will find reps who work at light speed and utilize a magic wand to fix people's issues at T-Mobile, either, but I guess it never hurts to try.
Just to clarify: I do not work for Verizon and never have. I worked for a residential phone and internet company.

Total conquest? Worst customer support ever!

I been trying to play total conquest game for a while now and I seem to be contacting their customer support team more often than I actually play the game. Its full of bugs and issues. Two weeks ago I got banned for no apparent reason and tried to contact support yet again, I got the usual automated reply saying i am very important to them and so on and that a reply would come in up to 3 days. HAH! I got a reply after 6 days asking me to show proof of purchase. I didn't buy anything and answered right away. Waited another 6 to 7 days for another reply from a girl called Elena saying they made a mistake and have unbanned me. Well it's now over 21 days and I am still banned! The very nice customer support team seem to have vanished again! Bloody useless bunch of people there. Now, my question here is, where can I file a complaint on stuff like this?
Thanks guys

Hello Zneek
If you have an issue with the app that was downloaded from the App Store or any other of Apple’s online stores, report it to help resolve the issue.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Regards,
-Norm G.

Caseid 4670247907 worst customer support ever seen

caseid 4670247907
today was 15 day of my camplain log
i have been provided with replacenet of defective part 2 times but both them self required replacement.
this is the worst service support i have seen

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
- bi9scuit

Absolute WORST customer support - lied to and ignored

I have never received worse customer support from a company.
About a month ago I downloaded the trial for Adobe Media Server 5 as we had been running FCS 1.5 for a long time and decided it was time to update.
The trial worked well for my custom application, and I was contacted by an Adobe Sales Rep during the trial period.
I chatted with her on the phone and she assured me that the ONLY difference between AMS 5 Standard and AMS 5 Professional (besided an additional $1000 price tag) was that AMS 5 Professional had IP multicasting, which is functionality we did not need (this was misinformation #1). She assured me there would be educational pricing (as I work at a University).
I received a link to the regular store, and when I inquired about it I was told there was no education pricing for AMS 5 (misinformation #2).
So based on the advice of the representative, we purchased the standard edition - purchasing here takes multiple signatures and a few weeks of time. When we finally got AMS 5 standard, I installed it and.. lo and behold my application did not work - but it worked when I removed the serial # from the server. After a ridiculous amount of digging and reading the logs, I found that AMS standard does not support custom applications. I had been misinformed by the sales representative.
I then contacted support - that took about 1.5 hours for them to get back to me, and then when I picked up the phone (using the callback service) it took another 10 minutes for someone to pick up! I had to give my information 3 separate times to 3 separate staff before I was transferred to the proper department. I spoke to someone on the AMS sales team and told them I had been misinformed by a representative about my purchase, and now I will not be able to make my deadline so I was hoping there was some way this could be fixed. They asked for the name of the representative and mentioned they would speak to them and and get back to me.
The original sales representative got back to me and I spoke with her and she insisted that I was incorrect and that she specifically mentioned custom apps. I said that was not the case and if possible, could we review the phone call recording for accuracy? She said that would take some time. I said considering this was Adobe's mistake, would it be possible to upgrade my version? She said they do not do that anymore and that the best they could do was a refund. I explained that my deadline was looming and that I would not be able to purchase a new verison in time. She said there was nothing she could do, so I asked to speak to the manager. The manager e-mailed my asking for my phone number, and then never called me. So 2 hours later I sent the following e-mail:
Hi [Manager],
I am still anticipating your call today before 4:00 pm PST. I had asked that my original phone conversation recording be reviewed for accuracy. The resolution of this issue is time sensitive so please call as soon as possible.
Cheers,
[Me]
and I received this in response.
Hi [Me],
My calendar is tied up today. I will call you first thing tomorrow morning.
Also wanted to let you know that we do not record calls.
Thanks,
[Manager]
Okay, a call centre that doesn't record calls - really? That's 3 pieces of conflicting information now. Then (admittedly) I got a bit angry:
I keep getting different information from each person and it has wasted a significant amount of my time. On the phone I was told we could review the recording of the call, now I am told that you don't record the calls. I was told there was educational pricing, then I find there is not educational pricing. I was told that the only difference between the versions was IP multicasting which led me to purchase the standard version, then I had to find out on my own that that was not the case. I would like Adobe to take responsibility for their mistakes and misinformation. I would like an upgrade to the professional version. If you are not authorized to do that, please put me in contact with someone who can.
And guess what? Nothing. So I sent another e-mail.
Hi [Manager],
Is there any reason why I have not gotten a phone call or e-mail response?
Thanks,
[Me]
I got this back:
I just called and left you a VM.
Will try to connect with you later today.
Thanks,
[Manager]
And I haven't heard from them since. The deadline was today, now I have no server, no running application, and am totally hooped. We have PO in for the pro version, but that won't be processed for probably another week. I have mailed the manager back and the sales rep letting them know I'll be following up on the issue, but I doubt I will get any repsonse from them either and I have no clue where to even direct my inquiry...
So, thanks Adobe, for providing the wrong purchasing advice, blaming it on me, giving me the runaround and ignoring me. I guess companies no longer really care about their customers, just the bottom line.

Well, it's now end-of-day on the 10th.
After sending e-mails to the 2 parties above telling them I would be following up, I got a follow up late last Friday with someone who claimed to be getting a temporary serial key, only then to tell me afterwards that it was not possible.
Monday, my support ticket was closed with no explanation. I reopened it.
I have had someone PM me on the forums yesterday, telling me a senior agent would contact me. They haven't.
So, the nightmare continues I suppose. I'll keep updating this until it gets resolved.

Microsoft - Worst Customer Support ever! Where can I get a decent Microsoft customer support for Windows in the UK?

I have just tried to created the ISO of the operating system I am using for last 5 years, Windows 7 Ultimate. I remembered that on Microsoft website are quick links dedicated exactly for that purpose. However, when page loaded I've seen this:
The Page or File You Requested Could Not Be Provided
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
HTTP Error 404 - File or directory not found.
If you purchased your Microsoft Windows software from another source, but have the software key provided by Microsoft, you can download the Windows operating
system from the following website:
Windows Downloads
When I have clicked on the download link it took me to the webpage which seemed everything going for it. 3-step guide, including the product code and language. Brilliant! I thought, until after filling all the details I have clicked on 'Next-Verify
Product Key' than I faced a message:
Validating your product key. This may take several minutes. Do not refresh the page or select back, doing so will cancel
the request.
When finished, a message pop up: that the language provided is not compatible with the product key - try different language. Interesting, I am using this product last five years but is not compatible with English? I must have been a fairy then
to be able to make it work for all these years. Then it got better.
I have tried it again with a different message in the end:
System Error
We encountered a problem with the product key you provided. Please visit the Microsoft Support Contact Us page
for assistance. Refer to Message Code 715-123130.
So I have contacted Microsoft. Contacting Microsoft is an experience itself and half.
Being Microsoft certified, I used the link provided for IT Pros. I click the link provided and the page started loading..... and still loading now....
So I have decided to call the customer support as you would normally do with any other organisation. To actually get to the phone number, illogically placed, took me a few loops around MS website. Once called, I got to speak to very efficient lady on reception
who kindly switched me to the Technical Support. That's going well, I thought.
Once the connection has been made, I felt that MS technical support is based in submarine 3 miles under water in Japanese sea. All I could hear was the very familiar sound of water of modern Voice over IP connection dated back in 2003 and a male voice (but
by the sound of it it might have been a whale) asking me my name. Unsurprisingly, the connection was interrupted several times when I tried to describe my issue I am having, and eventually I was disconnected.
Still not put off, I made another attempt to contact MS customer service. This time I have been talking to a woman, seemed a little bit closer, maybe Bristol waters? Still in the submarine but not so deep. Also here I was asked my name AND surname; then
I have described my intentions and the difficulty I am having in succeeding it. The woman on the phone didn't get at all what I was saying. I had to literally spat out word by word what the problem is. (Luckily, I have many years of experience supporting IT
users over 60 years of age so it didn't take so long to explain it to her.) My thought just was, oh my God, how can she help if she didn't even understand the issue. Then the phone went completely dead for 10 mins. When it came back to life, I could hear clear
sound of fishing boat passing by until a voice, I assume the same woman, apologised for the delay. And now - the best is coming:
1) I was informed that the website is being tested, under construction and that doesn't work properly.
Comment: How can Microsoft, one of
leading organisation in technology, do testing of website 'live'? Quite clearly, that is BS.
2) I was advised to obtain the ISO image from 3rd Party website!!!! On question if she can give me the link to any 3rd party website the answer was NO.
Comment: Seriously, so here we are in 21st Century, dealing with almost the GOD in IT and the recommended solution is - to obtain help for the God's product from UNKNOWN 3rd Party. Brilliant! If this is the case, where Microsoft is exactly heading to???
3) She cannot tell me when the issue of non-working website will be sorted and I should go and buy the copy of Windows; than I will be able to do the ISO.
Comment: Well, that's what I call a professional advise from Microsoft representative. The fact that I do have the physical copy was totally ignored, the fact that I have been running the system for several years have been totally ignored the whole point
of this exercise (to cut down the time making ISO using Microsoft website) was totally ignored.
When I started asking questions to clarify what has been said I have been continuously interrupted.
To my question whether MS customer service representative have been trained to interrupt customers I have been told that I am talking over her. I asked her name, which she told me but I didn't catch and therefore I have asked if she could spell it. On that
point she hung up.
Well done Microsoft! And now I want to know just one reason why I should buy your products when the support, in case of problems, is not existent.
Does anyone know where I can get a decent customer service that can resolve my issue better than smudge it ?
Thank you.
Lenka Novakova
Microsoft Certified IT Professional Enterprise Administrator
Microsoft Certified Solutions Associate

Just having the same issue there, which is real not fun, I have not tried to contact them, but looking at your experience I am not sure if I should.
My key comes from the back of a laptop o so I guess that would be a W7
OEM, and that could explain why you can't download a ISO from their website, would that also your case ?
Also could it be because we are attempting to get the ISO after the product became EOL ?
http://windows.microsoft.com/en-us/windows/lifecycle
Maybe I will give a go with the customer care people and maybe I will get a right answer ;)
Will keep you posted

Worst customer support ever

I was using sony ps3 super slip 500 gb,after 11 months of using this my system could not read the discs. As my product was under warrenty, I sent that to service centre. They told me that they will call me in 7-10 days. They did not, when I called them they told me that it will take 10-15 days. After 13 days when I called them agin, they've told me that it will take 15-20 days to get the replacement. I donno what the hell is going on? But one thing is sure that i'll neither buy another playstation nor suggest any one to buy. Though my brother and I decided to buy ps4, but now we are going for the xbox one all because of this customer support.

Just had a similar issue with my PS4 went back due to disc eject problems. Issue with courier pick up to begin with and then delivery was attempted without anything notification from Sony to say the PS4 had been fixed & was on its way back out to me. All i get from them when i call or email is sorry will be reported does not seem to be any real worry or case for concern that their customer is annoyed / upset.eBay maybe seeing my PS4 very soon & an xbox one will arrive soon Sony your Customer Support is 110% useless

"customer support?!"

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