Customer system voice mail operator Prompts in CUE V3

Hello,
Is there a way to modify the system voice mail operatator prompts wave files (which are played if the caller does not hang up after leaving a voice mail for a subscriber).
Thanks!

A great way to diagnose this issue without deleting voicemail boxes is to issue the following command.
show voicemail usage
If you get the following output you know you have exceeded the license. This way you don't have to delete vm boxes to figure out if you're hitting this issue.
***Voicemail disabled: There are more mailboxes in the system than allowed by t
he current license count***

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Voice mail always engaged

Hi All,
     We have a UC520 and the system is giving us an engaged tone when ever we dial voice mail from both our external and internal numbers. I have been going over and over the config and can not understand why we are getting an engaged signal when ever we ring voice mail. Below is the show run off the UC520, hopefully someone can spot some errors in it to suggest why it does not work as im close to hitting it with a large hammer
version 12.4
parser config cache interface
no service pad
no service timestamps debug uptime
service timestamps log datetime msec
service password-encryption
service internal
service compress-config
service sequence-numbers
hostname UC_520
boot-start-marker
boot system flash uc500-advipservicesk9-mz.124-22.YB4.bin
boot-end-marker
logging message-counter syslog
no logging buffered
no logging rate-limit
enable secret 5 passremoved
aaa new-model
aaa authentication login default local
aaa authentication login Foxtrot_sdm_easyvpn_xauth_ml_1 local
aaa authorization exec default local
aaa authorization network Foxtrot_sdm_easyvpn_group_ml_1 local
aaa session-id common
clock timezone AEST 10
clock summer-time AEST recurring 1 Sun Oct 2:00 1 Sun Apr 3:00
crypto pki trustpoint TP-self-signed-1974105750
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-1974105750
revocation-check none
rsakeypair TP-self-signed-1974105750
dot11 syslog
ip source-route
ip cef
ip dhcp relay information trust-all
ip dhcp excluded-address 10.1.1.1 10.1.1.9
ip dhcp excluded-address 10.1.1.241 10.1.1.255
ip dhcp pool phone
network 10.1.1.0 255.255.255.0
default-router 10.1.1.1
option 150 ip 10.1.1.1
ip inspect name SDM_LOW cuseeme
ip inspect name SDM_LOW dns
ip inspect name SDM_LOW ftp
ip inspect name SDM_LOW h323
ip inspect name SDM_LOW https
ip inspect name SDM_LOW icmp
ip inspect name SDM_LOW imap
ip inspect name SDM_LOW pop3
ip inspect name SDM_LOW netshow
ip inspect name SDM_LOW rcmd
ip inspect name SDM_LOW realaudio
ip inspect name SDM_LOW rtsp
ip inspect name SDM_LOW esmtp
ip inspect name SDM_LOW sqlnet
ip inspect name SDM_LOW streamworks
ip inspect name SDM_LOW tftp
ip inspect name SDM_LOW tcp router-traffic
ip inspect name SDM_LOW udp
ip inspect name SDM_LOW vdolive
no ipv6 cef
stcapp ccm-group 1
stcapp
stcapp feature access-code
multilink bundle-name authenticated
vpdn enable
vpdn-group 1
! Default PPTP VPDN group
accept-dialin
protocol pptp
virtual-template 2
trunk group ALL_FXO
max-retry 5
voice-class cause-code 1
hunt-scheme sequential
voice call send-alert
voice rtp send-recv
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
sip
no update-callerid
call service stop
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
voice class dualtone-detect-params 1
cadence-variation 25
voice class custom-cptone OZ
dualtone disconnect
frequency 420
cadence 400 200
voice class custom-cptone test
dualtone disconnect
frequency 425
cadence 375 375
voice class cause-code 1
no-circuit
voice register global
max-dn 128
max-pool 32
voice hunt-group 1 parallel
final 512
list 203,204
timeout 10
pilot 511
voice hunt-group 2 parallel
final 513
list 202,203,204
timeout 10
pilot 512
voice hunt-group 3 parallel
final 203
list 201,202,203,204
timeout 10
pilot 513
voice translation-rule 4
rule 15 // //
voice translation-rule 1111
voice translation-rule 1112
rule 1 /^0/ //
voice translation-rule 2000
rule 1 /0294174218/ /101/
voice translation-rule 2002
rule 1 // //
voice translation-rule 2222
voice translation-profile CALLER_ID_TRANSLATION_PROFILE
translate calling 1111
voice translation-profile CallBlocking
translate called 2222
voice translation-profile OUTGOING_TRANSLATION_PROFILE
translate called 1112
voice translation-profile PROFILE_ALL_FXO
translate calling 4
voice translation-profile VM_Profile
translate called 2000
voice translation-profile XFER_TO_VM_PROFILE
translate called 2002
voice-card 0
no local-bypass
username admin privilege 15 secret 5 passremoved
username KeyVPN secret 5 passremoved
username cisco privilege 15 secret 5 passremoved
crypto isakmp policy 1
encr 3des
authentication pre-share
group 2
crypto isakmp client configuration group EZVPN_GROUP_1
key passremoved
dns 61.8.0.113
pool SDM_POOL_1
save-password
max-users 10
crypto isakmp profile sdm-ike-profile-1
match identity group EZVPN_GROUP_1
client authentication list Foxtrot_sdm_easyvpn_xauth_ml_1
isakmp authorization list Foxtrot_sdm_easyvpn_group_ml_1
client configuration address respond
virtual-template 1
crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
crypto ipsec profile SDM_Profile1
set transform-set ESP-3DES-SHA
set isakmp-profile sdm-ike-profile-1
archive
log config
logging enable
logging size 600
hidekeys
process-max-time 50
ip tftp source-interface Loopback0
class-map match-all L3-to-L2_VoIP-Cntrl
match ip dscp af31
class-map match-all L3-to-L2_VoIP-RTP
match ip dscp ef
class-map match-all SIP
match protocol sip
class-map match-all RTP
match protocol rtp
policy-map EthOut
class RTP
policy-map output-L3-to-L2
class L3-to-L2_VoIP-RTP
set cos 5
class L3-to-L2_VoIP-Cntrl
set cos 3
interface Loopback0
description $FW_INSIDE$
ip address 10.1.10.2 255.255.255.252
ip access-group 101 in
ip nat inside
ip virtual-reassembly
interface FastEthernet0/0
description $ETH-WAN$
no ip address
ip verify unicast reverse-path
ip virtual-reassembly
duplex auto
speed auto
snmp trap ip verify drop-rate
pppoe enable group global
pppoe-client dial-pool-number 1
interface Integrated-Service-Engine0/0
description cue is initialized with default IMAP group
ip unnumbered Loopback0
ip nat inside
ip virtual-reassembly
service-module ip address 10.1.10.1 255.255.255.252
service-module ip default-gateway 10.1.10.2
interface FastEthernet0/1/0
switchport mode trunk
macro description cisco-switch
interface FastEthernet0/1/1
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/2
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/3
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/4
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/5
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/6
switchport voice vlan 100
macro description cisco-phone
spanning-tree portfast
interface FastEthernet0/1/7
switchport mode trunk
macro description cisco-switch
interface FastEthernet0/1/8
switchport mode trunk
macro description cisco-switch
interface Virtual-Template1 type tunnel
no ip address
tunnel mode ipsec ipv4
tunnel protection ipsec profile SDM_Profile1
interface Virtual-Template2
ip unnumbered Dialer0
peer default ip address pool SDM_POOL_1
no keepalive
ppp encrypt mppe auto
ppp authentication pap chap ms-chap
interface Vlan1
description $FW_INSIDE$
ip address 10.1.2.1 255.255.255.0
ip access-group 102 in
ip nat inside
ip virtual-reassembly
ip tcp adjust-mss 1412
interface Vlan100
description $FW_INSIDE$
ip address 10.1.1.1 255.255.255.0
ip access-group 103 in
ip nat inside
ip virtual-reassembly
ip tcp adjust-mss 1412
interface Dialer0
description $FW_OUTSIDE$
ip address negotiated
ip access-group test-ppt in
ip mtu 1452
ip nat outside
ip inspect SDM_LOW out
ip virtual-reassembly
encapsulation ppp
dialer pool 1
dialer-group 1
ppp authentication chap pap callin
ppp chap hostname passremoved
ppp chap password 7 passremoved
ppp pap sent-username passremoved password 7 passremoved
ppp ipcp dns request
interface BVI1
description $FW_INSIDE$
mtu 1514
no ip address
ip access-group 102 in
ip nat inside
ip virtual-reassembly
ip tcp adjust-mss 1412
interface BVI100
description $FW_INSIDE$
mtu 1514
no ip address
ip access-group 103 in
ip nat inside
ip virtual-reassembly
ip tcp adjust-mss 1412
ip local pool SDM_POOL_1 10.1.2.230 10.1.2.250
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 Dialer0
ip route 10.1.10.1 255.255.255.255 Integrated-Service-Engine0/0
ip route 172.0.0.0 255.0.0.0 10.1.2.2
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/gui
ip nat inside source list 1 interface Dialer0 overload
ip access-list extended test-pptp
permit tcp any any eq 1723
permit gre any any
access-list 1 remark SDM_ACL Category=2
access-list 1 permit 10.1.1.0 0.0.0.255
access-list 1 permit 10.1.2.0 0.0.0.255
access-list 1 permit 10.1.10.0 0.0.0.3
access-list 100 remark auto generated by SDM firewall configuration
access-list 100 remark SDM_ACL Category=1
access-list 100 deny ip 192.168.10.0 0.0.0.255 any
access-list 100 deny ip host 255.255.255.255 any
access-list 100 deny ip 127.0.0.0 0.255.255.255 any
access-list 100 permit ip any any
access-list 101 remark auto generated by SDM firewall configuration##NO_ACES_7##
access-list 101 remark SDM_ACL Category=1
access-list 101 permit udp any host 10.1.10.2 eq non500-isakmp
access-list 101 permit udp any host 10.1.10.2 eq isakmp
access-list 101 permit esp any host 10.1.10.2
access-list 101 permit ahp any host 10.1.10.2
access-list 101 permit tcp 10.1.1.0 0.0.0.255 eq 2000 any
access-list 101 permit udp 10.1.1.0 0.0.0.255 eq 2000 any
access-list 101 deny ip 10.1.2.0 0.0.0.255 any
access-list 101 deny ip 10.1.1.0 0.0.0.255 any
access-list 101 deny ip host 255.255.255.255 any
access-list 101 deny ip 127.0.0.0 0.255.255.255 any
access-list 101 permit ip any any
access-list 104 remark auto generated by SDM firewall configuration##NO_ACES_25##
access-list 104 remark SDM_ACL Category=1
access-list 104 permit udp any any eq non500-isakmp
access-list 104 permit udp any any eq isakmp
access-list 104 permit esp any any
access-list 104 permit ahp any any
access-list 104 permit tcp any any eq pop3 log
access-list 104 permit tcp any any eq 37777 log
access-list 104 permit tcp any any eq 3389 log
access-list 104 permit tcp any any eq 1723 log
access-list 104 permit tcp any any eq 2701 log
access-list 104 permit tcp any any eq 4899 log
access-list 104 permit tcp any any eq 4125 log
access-list 104 permit tcp any any eq 443 log
access-list 104 permit tcp any any eq smtp log
access-list 104 permit tcp any any eq 8080 log
access-list 104 permit tcp any any eq www log
access-list 104 deny ip 10.1.10.0 0.0.0.3 any
access-list 104 deny ip 10.1.2.0 0.0.0.255 any
access-list 104 deny ip 10.1.1.0 0.0.0.255 any
access-list 104 permit udp host 61.8.0.113 eq domain any
access-list 104 permit icmp any any echo-reply
access-list 104 permit icmp any any time-exceeded
access-list 104 permit icmp any any unreachable
access-list 104 deny ip 10.0.0.0 0.255.255.255 any
access-list 104 deny ip 172.16.0.0 0.15.255.255 any
access-list 104 deny ip 192.168.0.0 0.0.255.255 any
access-list 104 deny ip 127.0.0.0 0.255.255.255 any
access-list 104 deny ip host 255.255.255.255 any
access-list 104 deny ip host 0.0.0.0 any
access-list 104 deny ip any any log
access-list 104 permit gre any any
dialer-list 1 protocol ip permit
snmp-server community public RO
control-plane
voice-port 0/0/0
cptone AU
timeouts ringing infinity
voice-port 0/0/1
cptone AU
timeouts ringing infinity
voice-port 0/0/2
cptone AU
timeouts ringing infinity
voice-port 0/0/3
cptone AU
timeouts ringing infinity
voice-port 0/1/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/1/0-Custom-HG
caller-id enable
voice-port 0/1/1
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/1/1-Custom-HG
caller-id enable
voice-port 0/1/2
trunk-group ALL_FXO 60
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/1/2-Custom-HG
caller-id enable
voice-port 0/1/3
trunk-group ALL_FXO 64
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/1/3-Custom-HG
caller-id enable
voice-port 0/3/0
trunk-group ALL_FXO 62
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/3/0-Custom-HG
caller-id enable
voice-port 0/3/1
trunk-group ALL_FXO 61
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/3/1-Custom-HG
caller-id enable
voice-port 0/3/2
trunk-group ALL_FXO 64
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 101
description Configured by CCA 4FXO-0/3/2-Custom-OP
caller-id enable
voice-port 0/3/3
supervisory disconnect dualtone mid-call
supervisory custom-cptone OZ
supervisory dualtone-detect-params 1
no battery-reversal
compand-type a-law
timeouts call-disconnect 3
timeouts ringing infinity
timeouts wait-release 3
timing sup-disconnect 50
connection plar opx 501
description Configured by CCA 4 FXO-0/3/3-Custom-HG
caller-id enable
voice-port 0/4/0
auto-cut-through
signal immediate
input gain auto-control -15
description Music On Hold Port
sccp local Loopback0
sccp ccm 10.1.1.1 identifier 1 version 3.1
sccp
sccp ccm group 1
associate ccm 1 priority 1
dial-peer cor custom
name internal
name local
name local-plus
name international
name national
name national-plus
name emergency
name toll-free
dial-peer cor list call-internal
member internal
dial-peer cor list call-local
member local
dial-peer cor list call-local-plus
member local-plus
dial-peer cor list call-national
member national
dial-peer cor list call-national-plus
member national-plus
dial-peer cor list call-international
member international
dial-peer cor list call-emergency
member emergency
dial-peer cor list call-toll-free
member toll-free
dial-peer cor list user-internal
member internal
member emergency
dial-peer cor list user-local
member internal
member local
member emergency
member toll-free
dial-peer cor list user-local-plus
member internal
member local
member local-plus
member emergency
member toll-free
dial-peer cor list user-national
member internal
member local
member local-plus
member national
member emergency
member toll-free
dial-peer cor list user-national-plus
member internal
member local
member local-plus
member national
member national-plus
member emergency
member toll-free
dial-peer cor list user-international
member internal
member local
member local-plus
member international
member national
member national-plus
member emergency
member toll-free
dial-peer voice 1 pots
service stcapp
port 0/0/0
dial-peer voice 2 pots
service stcapp
port 0/0/1
dial-peer voice 3 pots
service stcapp
port 0/0/2
dial-peer voice 4 pots
service stcapp
port 0/0/3
dial-peer voice 5 pots
description ** MOH Port **
destination-pattern ABC
port 0/4/0
no sip-register
dial-peer voice 50 pots
description ** incoming dial peer **
incoming called-number .%
port 0/1/0
dial-peer voice 51 pots
description ** incoming dial peer **
incoming called-number .%
port 0/1/1
dial-peer voice 52 pots
description ** incoming dial peer **
incoming called-number .%
port 0/1/2
dial-peer voice 53 pots
description ** incoming dial peer **
incoming called-number .%
port 0/1/3
dial-peer voice 150 pots
description ** incoming dial peer **
incoming called-number .%
port 0/3/0
dial-peer voice 151 pots
description ** incoming dial peer **
incoming called-number .%
port 0/3/1
dial-peer voice 152 pots
description ** incoming dial peer **
incoming called-number .%
port 0/3/2
dial-peer voice 153 pots
description ** incoming dial peer **
incoming called-number .%
port 0/3/3
dial-peer voice 54 pots
description ** FXO pots dial-peer **
destination-pattern A0
port 0/1/0
no sip-register
dial-peer voice 55 pots
description ** FXO pots dial-peer **
destination-pattern A1
port 0/1/1
no sip-register
dial-peer voice 56 pots
description ** FXO pots dial-peer **
destination-pattern A2
port 0/1/2
no sip-register
dial-peer voice 57 pots
description ** FXO pots dial-peer **
destination-pattern A3
port 0/1/3
no sip-register
dial-peer voice 154 pots
description ** FXO pots dial-peer **
destination-pattern A4
port 0/3/0
no sip-register
dial-peer voice 155 pots
description ** FXO pots dial-peer **
destination-pattern A5
port 0/3/1
no sip-register
dial-peer voice 156 pots
description ** FXO pots dial-peer **
destination-pattern A6
port 0/3/2
no sip-register
dial-peer voice 157 pots
description ** FXO pots dial-peer **
destination-pattern A7
port 0/3/3
no sip-register
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
translation-profile outgoing XFER_TO_VM_PROFILE
destination-pattern 101
b2bua
voice-class sip outbound-proxy ipv4:10.1.10.1
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 58 pots
trunkgroup ALL_FXO
corlist outgoing call-emergency
description **CCA*Australia*Emergency Services**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0000
forward-digits all
no sip-register
dial-peer voice 59 pots
trunkgroup ALL_FXO
corlist outgoing call-emergency
description **CCA*Australia*Emergency Services**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 000
forward-digits all
no sip-register
dial-peer voice 60 pots
trunkgroup ALL_FXO
corlist outgoing call-emergency
description **CCA*Australia*Emergency TTY**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0106
forward-digits all
no sip-register
dial-peer voice 61 pots
trunkgroup ALL_FXO
corlist outgoing call-emergency
description **CCA*Australia*Emergency TTY**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 006
forward-digits all
no sip-register
dial-peer voice 62 pots
trunkgroup ALL_FXO
corlist outgoing call-international
description **CCA*Australia*International Access**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0001[1589]T
forward-digits all
no sip-register
dial-peer voice 63 pots
trunkgroup ALL_FXO
corlist outgoing call-international
description **CCA*Australia*Premium Services**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 00055T
forward-digits all
no sip-register
dial-peer voice 64 pots
trunkgroup ALL_FXO
corlist outgoing call-local-plus
description **CCA*Australia*Analogue AMPS service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0014[04689].....
forward-digits all
no sip-register
dial-peer voice 65 pots
trunkgroup ALL_FXO
corlist outgoing call-local-plus
description **CCA*Australia*Analogue AMPS & Satellite**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0014[12357]......
forward-digits all
no sip-register
dial-peer voice 66 pots
trunkgroup ALL_FXO
corlist outgoing call-local-plus
description **CCA*Australia*Analogue AMPS service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0015......
forward-digits all
no sip-register
dial-peer voice 67 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Paging Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 00160..
forward-digits all
no sip-register
dial-peer voice 68 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Paging Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0016[1236789].....
forward-digits all
no sip-register
dial-peer voice 69 pots
trunkgroup ALL_FXO
corlist outgoing call-local-plus
description **CCA*Australia*Analogue AMPS service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0017[1289].....
forward-digits all
no sip-register
dial-peer voice 70 pots
trunkgroup ALL_FXO
corlist outgoing call-local-plus
description **CCA*Australia*Analogue AMPS service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0018......
forward-digits all
no sip-register
dial-peer voice 71 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Data Network Access Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 00192.
forward-digits all
no sip-register
dial-peer voice 72 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Data Network Access Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 00198[01239].....
forward-digits all
no sip-register
dial-peer voice 73 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Data Network Access Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 00198[45678]
forward-digits all
no sip-register
dial-peer voice 74 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*Australia*NSW Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 002........
forward-digits all
no sip-register
dial-peer voice 75 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*Australia*VIC, TAS Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 003........
forward-digits all
no sip-register
dial-peer voice 76 pots
trunkgroup ALL_FXO
corlist outgoing call-local-plus
description **CCA*Australia*Digital Mobile Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 004........
forward-digits all
no sip-register
dial-peer voice 77 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*Australia*Universal Personal Comms Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 005........
forward-digits all
no sip-register
dial-peer voice 78 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*Australia*QLD Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 007........
forward-digits all
no sip-register
dial-peer voice 79 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*Australia*SA, WA, NT Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 008........
forward-digits all
no sip-register
dial-peer voice 80 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Community Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 01100
forward-digits all
no sip-register
dial-peer voice 81 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Community Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0110[1-9]..
forward-digits all
no sip-register
dial-peer voice 82 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Public Interest Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0113...
forward-digits all
no sip-register
dial-peer voice 83 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Mass Calling Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0114.....
forward-digits all
no sip-register
dial-peer voice 84 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Community Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0119.
forward-digits all
no sip-register
dial-peer voice 85 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Directory and Service Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0122[1235]
forward-digits all
no sip-register
dial-peer voice 86 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Directory and Operator Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0123[46]
forward-digits all
no sip-register
dial-peer voice 87 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Operator Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 012[45]T
forward-digits all
no sip-register
dial-peer voice 88 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Local Rate Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0130.......
forward-digits all
no sip-register
dial-peer voice 89 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Local Rate Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 013[1-9]...
forward-digits all
no sip-register
dial-peer voice 90 pots
trunkgroup ALL_FXO
corlist outgoing call-international
description **CCA*Australia*Carrier Preselection Codes**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 014[1-9]T
forward-digits all
no sip-register
dial-peer voice 91 pots
trunkgroup ALL_FXO
corlist outgoing call-toll-free
description **CCA*Australia*Freephone Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0180[01]......
forward-digits all
no sip-register
dial-peer voice 92 pots
trunkgroup ALL_FXO
corlist outgoing call-toll-free
description **CCA*Australia*Freephone Numbers**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0180[2-9]...
forward-digits all
no sip-register
dial-peer voice 93 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Universal PCS Profile Management**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0185..
forward-digits all
no sip-register
dial-peer voice 94 pots
trunkgroup ALL_FXO
corlist outgoing call-local
description **CCA*Australia*Calling Card Service**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0189..
forward-digits all
no sip-register
dial-peer voice 95 pots
trunkgroup ALL_FXO
corlist outgoing call-international
description **CCA*Australia*Premium Services**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0190[0126]......
forward-digits all
no sip-register
dial-peer voice 96 pots
trunkgroup ALL_FXO
corlist outgoing call-international
description **CCA*Australia*Premium Services**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 019[1345]...
forward-digits all
no sip-register
dial-peer voice 97 pots
trunkgroup ALL_FXO
corlist outgoing call-international
description **CCA*Australia*Premium Services**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 019[679].....
forward-digits all
no sip-register
dial-peer voice 98 pots
trunkgroup ALL_FXO
corlist outgoing call-national
description **CCA*Australia*8-digit dialing**
translation-profile outgoing OUTGOING_TRANSLATION_PROFILE
preference 5
destination-pattern 0[2-9].......
forward-digits all
no sip-register
dial-peer voice 2002 voip
description ** cue voicemail PSTN number **
translation-profile outgoing VM_Profile
destination-pattern 0294174218$
b2bua
voice-class sip outbound-proxy ipv4:10.1.10.1
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
no dial-peer outbound status-check pots
sip-ua
no transport udp
no transport tcp tls
no transport tcp
telephony-service
video
em logout 0:0 0:0 0:0
fxo hook-flash
max-ephones 32
max-dn 128
ip source-address 10.1.1.1 port 2000
max-redirect 20
auto assign 10 to 43
auto assign 5 to 8 type anl
calling-number initiator
service phone videoCapability 1
service dnis overlay
service dnis dir-lookup
timeouts interdigit 5
system message
url services http://10.1.10.1/voiceview/common/login.do
url authentication http://10.1.10.1/voiceview/authentication/authenticate.do
cnf-file location flash:
network-locale GB
load 7915-12 B015-1-0-3
load 7915-24 B015-1-0-3
load 7942 SCCP42.8-4-2S
load 7962 SCCP42.8-4-2S
load 521G-524G cp524g-8-1-16b
time-zone 48
date-format dd-mm-yy
voicemail 101
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
moh flash:/media/music-on-hold.au
multicast moh 239.10.16.16 port 2000
web admin system name cisco secret 5 passremoved
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern 9.T
transfer-pattern .T
transfer-pattern 0.T
transfer-pattern 6... blind
secondary-dialtone 0
after-hours pstn-prefix 4 3
night-service code *6483
night-service day Sun 19:01 08:15
night-service day Mon 19:01 08:15
night-service day Tue 19:01 08:15
night-service day Wed 19:01 08:15
night-service day Thu 19:01 08:15
night-service day Fri 19:01 19:00
night-service day Sat 19:01 19:00
create cnf-files version-stamp 7960 Feb 19 2010 13:12:05
ephone-template 15
url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress
softkeys idle Redial Newcall Cfwdall Pickup Gpickup Dnd Login
softkeys seized Cfwdall Endcall Redial Pickup Gpickup Callback
softkeys connected Hold Endcall Trnsfer TrnsfVM Confrn Acct Park
button-layout 7931 2
ephone-template 16
url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress
softkeys idle Redial Gpickup Cfwdall Pickup Newcall Dnd
softkeys seized Cfwdall Gpickup Redial Pickup Endcall Callback
softkeys connected Hold Endcall Trnsfer TrnsfVM Confrn Acct Park
ephone-dn 1
number 701 no-reg primary
name IP-Paging1
paging ip 239.1.1.1 port 2000
ephone-dn 2
number 211
name name
call-forward busy 101
call-forward noan 101 timeout 10
hold-alert 30 originator
ephone-dn 5 dual-line
number 301 no-reg primary
label 301
description PhoneA Analog
name PhoneA Analog
ephone-dn 6 dual-line
number 302 no-reg primary
label 302
description PhoneB Analog
name PhoneB Analog
ephone-dn 7 dual-line
number 303 no-reg primary
label 303
description PhoneC Analog
name PhoneC Analog
ephone-dn 8 dual-line
number 304 no-reg primary
label 304
description PhoneD Analog
name PhoneD Analog
ephone-dn 9
number BCD no-reg primary
description MoH
moh out-call ABC
ephone-dn 10 dual-line
number 201 no-reg primary
pickup-group 1
label 201
description Dragan Jancic
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 11 dual-line
number 202 no-reg primary
pickup-group 1
label 202
description Spare 2
name Spare 2
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 12 dual-line
number 203 no-reg primary
pickup-group 1
label 203
description name
name name
call-forward busy 101
call-forward night-service 00458707335
call-forward noan 101 timeout 35
night-service bell
ephone-dn 13 dual-line
number 204 no-reg primary
pickup-group 1
label 204
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 14 dual-line
number 207 no-reg primary
label 207
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 15 dual-line
number 206 no-reg primary
label 206
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 16 dual-line
number 205 no-reg primary
pickup-group 1
label 205
description name
name name
call-forward busy 101
call-forward noan 101 timeout 10
ephone-dn 17 dual-line
number 208 no-reg primary
label 208
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 18 dual-line
number 209 no-reg primary
label 209
description Spare
name Spare
call-forward busy 101
call-forward noan 101 timeout 10
ephone-dn 19 dual-line
number 210 no-reg primary
label 210
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 21 dual-line
number 212 no-reg primary
label 212
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 22 dual-line
number 213 no-reg primary
label 213
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 23 dual-line
number 214 no-reg primary
label 214
description name
name name
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 24 dual-line
number 215 no-reg primary
label 215
description Workshop One
name Workshop One
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 25 dual-line
number 216 no-reg primary
label 216
description Workshop Two
name Workshop Two
call-forward busy 101
call-forward noan 101 timeout 35
ephone-dn 26 dual-line
number 217 no-reg primary
label 217
description Lunch Room
name Lunch Room
call-forward busy 203
call-forward noan 203 timeout 35
ephone-dn 27 dual-line
number 218 no-reg primary
label 218
description Meeting Room
name Meeting Room
call-forward busy 203
call-forward noan 203 timeout 35
ephone-dn 126
number 6... no-reg primary
description ***CCA XFER TO VM EXTENSION***
call-forward all 101
ephone-dn 127
number A801... no-reg primary
mwi off
ephone-dn 128
number A800... no-reg primary
mwi on
ephone 1
device-security-mode none
video
mac-address 0021.1BFC.ACA5
ephone-template 16
max-calls-per-button 2
username "name" password 12345
type 524G
button 1:21
ephone 2
device-security-mode none
mac-address 1A02.A8FE.0000
ephone-template 16
max-calls-per-button 2
username "a1"
type anl
button 1:5
ephone 3
device-security-mode none
mac-address 1A02.A8FE.0001
ephone-template 16
max-calls-per-button 2
username "b1"
type anl
button 1:6
ephone 4
device-security-mode none
mac-address 1A02.A8FE.0002
ephone-template 16
max-calls-per-button 2
username "c1"
type anl
button 1:7
ephone 5
device-security-mode none
mac-address 1A02.A8FE.0003
ephone-template 16
max-calls-per-button 2
username "d1"
type anl
button 1:8
ephone 6
device-security-mode none
video
mac-address 0024.C40C.C2DC
ephone-template 16
username "name" password nqz82887
type 7962 addon 1 7915-12
button 1:13 2m10 3m11 4m12
button 5m16 6m15 7m14 8m17
button 9m18 10m19 12m21 13m22
button 14m23 15m24 16m25 17m26
button 18m27
ephone 7
device-security-mode none
video
mac-address 0021.1BFC.A81C
ephone-template 16
max-calls-per-button 2
username "meetingroom" password 12345
paging-dn 1
type 524G
button 1:27
ephone 8
device-security-mode none
video
mac-address 0021.1BFC.A801
ephone-template 16
max-calls-per-button 2
username "workshopone" password 12345
paging-dn 1
type 524G
button 1:24
ephone 9
device-security-mode none
video
mac-address 0021.1BFC.A81D
ephone-template 16
max-calls-per-button 2
username "name" password 12345
paging-dn 1
type 524G
button 1:22
ephone 10
device-security-mode none
video
mac-address 0021.1BFC.A822
ephone-template 16
max-calls-per-button 2
username "lunchroom" password 12345
paging-dn 1
type 524G
button 1:26
ephone 11
device-security-mode none
video
mac-address 0021.1BFC.ACA6
ephone-template 16
max-calls-per-button 2
username "name" password 12345
type 524G
button 1:15
ephone 12
device-security-mode none
video
mac-address 0021.1BFC.A800
max-calls-per-button 2
username "name" password lpw29837
type 524G
button 1:23
ephone 13
device-security-mode none
video
mac-address 0021.1BFC.A9B6
max-calls-per-button 2
type 524G
button 1:11
ephone 14
device-security-mode none
video
mac-address 0021.1BFC.A820
ephone-template 16
max-calls-per-button 2
username "name" password 12345
paging-dn 1
type 524G
button 1:17
ephone 15
device-security-mode none
video
mac-address 0021.1BFC.A824
ephone-template 16
max-calls-per-button 2
username "name" password 12345
paging-dn 1
type 524G
button 1:19
ephone 16
device-security-mode none
video
mac-address 0021.1BFC.ACA3
ephone-template 16
max-calls-per-button 2
username "workshoptwo" password 12345
paging-dn 1
type 524G
button 1:25
ephone 17
device-security-mode none
video
mac-address 0024.C40D.34A0
ephone-template 16
username "name" password 12345
type 7962 addon 1 7915-12
button 1:12 2m10 3m11 4m13
button 5m16 6m15 7m14 8m17
button 9m18 10m19 12m21 13m22
button 14m23 15m24 16m25 17m26
button 18m27
ephone 18
device-security-mode none
video
mac-address 0026.0B5D.68B7
username "name" password xiz65240
type 7962
button 1:2 2m10 3m12 4m13
button 5m22 6m24
ephone 19
device-security-mode none
video
mac-address 0026.0B5C.F949
ephone-template 16
username "name" password dqq75357
type 7962
button 1:10 2m11 3m12 4m13
button 5m23 6m24
ephone 20
device-security-mode none
mac-address 52CE.B390.0000
max-calls-per-button 2
type anl
ephone 21
device-security-mode none
video
mac-address 0021.1BFC.A803
ephone-template 16
max-calls-per-button 2
username "name"
paging-dn 1
type 524G
button 1:14 2m11 3m12 4m13
ephone 22
device-security-mode none
video
mac-address 0021.1BFC.A806
ephone-template 16
max-calls-per-button 2
username "name" password 12345
type 524G
button 1:18
ephone 23
device-security-mode none
video
mac-address 0021.1BFC.ACA7
ephone-template 16
max-calls-per-button 2
username "name" password mbj62871
type 524G
button 1:16
ephone 24
device-security-mode none
mac-address 52CE.B390.0001
max-calls-per-button 2
type anl
ephone 25
device-security-mode none
mac-address 52CE.B390.0002
max-calls-per-button 2
type anl
ephone 26
device-security-mode none
mac-address 52CE.B390.0003
max-calls-per-button 2
type anl
ephone-hunt 1 sequential
pilot 501
list 203, 204, 205
final 511
timeout 8, 8, 8
no-reg pilot
statistics collect
banner login Cisco Configuration Assistant. Version: 2.1. Wed Oct 28 17:59:52 EST 2009
alias exec cca_voice_mode PBX
line con 0
no modem enable
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport input all
line vty 5 100
end

debug ccsip messages would not give me anything, so i did debug ccsip all instead, when voice
mail is dialed I get the below debug messages.
000235: //-1/xxxxxxxxxxxx/SIP/Info/sipSPIAddContextToTable: Added context(0x8687FF80) with key=[2] to table
000236: //6/000000000000/SIP/State/sipSPIChangeState: 0x8687FF80 : State change from (STATE_NONE, SUBSTATE_NONE) to (STATE_IDLE, SUBSTATE_NONE)
000237: //6/000000000000/SIP/Info/ccsip_call_setup_request: Before processing SETUP REQccb->pld.flags_ipip = 200
000238: //6/000000000000/SIP/Info/ccsip_call_setup_request: This is a TDM-IP call: callID= 6, peer_callID = 5
000239: //6/000000000000/SIP/Info/ccsip_call_setup_request: This is a TDM-IP call: callID= 6, peer_callID = 5
000240: //6/000000000000/SIP/Info/ccsip_call_setup_request: After processing SETUP REQccb->pld.flags_ipip = 200
000241: //-1/xxxxxxxxxxxx/SIP/Info/sipSPIGetOutboundHostAndDestHostPrivate: CCSIP: target_host : 10.1.10.1 target_port : 5060
000242: //-1/xxxxxxxxxxxx/SIP/Info/sipSPIGetOutboundHostAndDestHostPrivate: CCSIP: outbound_host : 10.1.10.1 outbound_port : 5060
000243: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_SETUP
000244: //6/2022F86C800C/SIP/Info/ccsip_call_setup_request: Incrementing call counter in dial-peer [2000]
000245: //-1/xxxxxxxxxxxx/SIP/Info/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 3 for event 2
000246: //6/2022F86C800C/SIP/Info/sipSPIUaddccCallIdToTable: Adding call id 6 to table
000247: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: preferred_codec set[0] type :No Codec    bytes: 0
000248: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: Media forking disabled
000249: //6/2022F86C800C/SIP/Info/sipSPICanSetFallbackFlag: Local Fallback is not active
000250: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: Not using Voice Class Codec
000251: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: Checking Video Type Rate=-1 video_codec_allowed=1F
000252: //6/2022F86C800C/SIP/Media/sipSPICopyPeerDataToCCB: Firewall traversal is not enabled
000253: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: xcoder high-density disabled
000254: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: Flow Mode set to FLOW_THROUGH
000255: //6/2022F86C800C/SIP/Info/sipSPIGetCallConfig: Media forking disabled
000256: //6/2022F86C800C/SIP/Info/preprocessSetup:
This is a not a SIGO Call -, could be DM call
000257: //6/2022F86C800C/SIP/Media/sipSPISetMediaSrcAddr: Media src addr for stream 1 = 10.1.10.2
000258: //-1/xxxxxxxxxxxx/SIP/Media/sipSPIReserveRtpPort: reserved port 17510 for stream 1
000259: //-1/xxxxxxxxxxxx/SIP/Info/convert_codec_bytes_to_ptime: Values :Codec: g711ulaw codecbytes :160, ptime: 20
000260: //-1/xxxxxxxxxxxx/SIP/Info/sipSPISetMediaDirectionForStream: Setting Media direction SENDRECV for stream 1
000261: //6/2022F86C800C/SIP/Info/sip_generate_sdp_xcaps_list: Modem Relay and T38 disabled. X-cap not needed
000262: //6/2022F86C800C/SIP/Info/sipSPIOutgoingCallSDP: Creating recv-only stream for outbound call
000263: //6/2022F86C800C/SIP/Media/sipSPIProcessRtpSessions: sipSPIProcessRtpSessions
000264: //6/2022F86C800C/SIP/Media/sipSPIProcessRtpSessions: No active streams.
000265: //6/2022F86C800C/SIP/Info/sip_gw_pre_setup_add_sdp_container: SDP container added
000266: //6/2022F86C800C/SIP/Info/sipSPIValidateGtd: Signal Forward disabled
000267: //6/2022F86C800C/SIP/Info/sipSPIValidateTunnelData: RawMsg/QSIG Tunneling Not Enabled
000268: //6/2022F86C800C/SIP/Info/sipSPIAddMLPPServicesInfo: No MLP Info available on incoming leg
000269: //6/2022F86C800C/SIP/Info/sipSPIPreprocessUriFormat: Url cfg for 1: 2,phone-ctxt=FALSE
000270: //6/2022F86C800C/SIP/Info/sipSPIShrlGetInstanceInfo: Obtained the call instance 0 for non-shared-line '101' with callid: 6
000271: //6/2022F86C800C/SIP/Info/sipSPIAddCiscoGcid: Gcid value not set - not adding header.
000272: //6/2022F86C800C/SIP/Info/sipSPIAddPrivacyandIdentityInfo: Removing "id" value from Privacy
000273: //6/2022F86C800C/SIP/Error/sipSPI_ipip_set_history_info_header: Not SIP2SIP mode
000274: //6/2022F86C800C/SIP/Info/act_idle_call_setup: Cannot process Outgoing SIP calls
SIP Service has been shutdown
000275: //6/2022F86C800C/SIP/Info/ccsip_set_cc_cause_for_spi_err: Categorized cause:38, category:187
000276: //-1/xxxxxxxxxxxx/SIP/Info/ccsip_set_release_source_for_peer: ownCallId[6], src[6]
000277: //6/2022F86C800C/SIP/Info/sipSPIInitiateDisconnect: Gateway shutdown:Initiate call disconnect(38)
000278: //6/2022F86C800C/SIP/Info/sipSPIInitiateDisconnect: Initiate call disconnect(38) for outgoing call
000279: //-1/xxxxxxxxxxxx/SIP/Error/sipSPIGetContentQSIG: No Inbound Container Created !!!
000280: //-1/xxxxxxxxxxxx/SIP/Error/sipSPIGetContentQ931: No Inbound Container Created !!!
000281: //6/2022F86C800C/SIP/State/sipSPIChangeState: 0x8687FF80 : State change from (STATE_IDLE, SUBSTATE_NONE) to (STATE_DISCONNECTING, SUBSTATE_NONE)
000282: //6/2022F86C800C/SIP/Info/ccsip_call_statistics: Stats are not supported for IPIP call.
000283: //-1/xxxxxxxxxxxx/SIP/Event/sipSPIEventInfo: Queued event from SIP SPI : SIPSPI_EV_CC_CALL_DISCONNECT
000284: //-1/xxxxxxxxxxxx/SIP/Info/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 3 for event 7
000285: //6/2022F86C800C/SIP/Info/sipSPIIcpifUpdate: CallState: 2 Playout: 0 DiscTime:25967 ConnTime 0
000286: //6/2022F86C800C/SIP/State/sipSPIChangeState: 0x8687FF80 : State change from (STATE_DISCONNECTING, SUBSTATE_NONE) to (STATE_DEAD, SUBSTATE_NONE)
000287: //6/2022F86C800C/SIP/Call/sipSPICallInfo:
The Call Setup Information is:
Call Control Block (CCB) : 0x8687FF80
State of The Call        : STATE_DEAD
TCP Sockets Used         : YES
Calling Number           : 203
Called Number            : 101
Source IP Address (Sig ): 10.1.10.2
Destn SIP Req Addr:Port :
Destn SIP Resp Addr:Port :
Destination Name         :
000288: //6/2022F86C800C/SIP/Call/sipSPIMediaCallInfo:
Number of Media Streams: 1
Media Stream             : 1
Negotiated Codec         : No Codec
Negotiated Codec Bytes   : 0
Nego. Codec payload      : 255 (tx), 255 (rx)
Negotiated Dtmf-relay    : 0
Dtmf-relay Payload       : 0 (tx), 0 (rx)
Source IP Address (Media): 10.1.10.2
Source IP Port    (Media): 17510
Destn IP Address (Media): -
Destn IP Port    (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0
000289: //6/2022F86C800C/SIP/Call/sipSPICallInfo:
Disconnect Cause (CC)    : 38
Disconnect Cause (SIP)   : 200
000290: //6/2022F86C800C/SIP/Info/sipSPIUdeleteccCallIdFromTable: Removing call id 6
000291: //-1/xxxxxxxxxxxx/SIP/Info/sipSPIDeleteContextFromTable: Context for key=[2] removed.
000292: //6/2022F86C800C/SIP/Info/sipSPIFlushEventBufferQueue: There are 0 events on the internal queue that are going to be free'd
000293: //6/2022F86C800C/SIP/Info/ccsip_qos_cleanup: Entry
000294: //-1/xxxxxxxxxxxx/SIP/Info/sipSPISipSdpFree:
000295: //6/2022F86C800C/SIP/Info/sipSPI_ipip_free_codec_profile: Codec Profiles Freed
000296: //6/2022F86C800C/SIP/Info/sipSPIUfreeOneCCB: Freeing ccb 8687FF80
000297: //-1/xxxxxxxxxxxx/SIP/Info/

Jabber for Windows client Voice Mail issue

hi, cisco guys
    i have a collaboration test for my customer in resent days.
    the follow picture is the topo of my test system
   1. cucm1 use ICT non-GK trunk to connected with cucm2 and the ip phones with dn 56xx registered on cm1
    the iphones and jabber clients with dn 54xx registered on cm2
   2. cm2 intergrated with Unity Connection server and Cups server
       the version of cm1 and cm2 and unity connection is 8.6.2-21900
      the version of cups is 8.6.4
3. the issue occurrenced when the ip phone user 5412 call to 5411 but no answered, user 5412 sent a
      voice mail to user 5411，only MVI of the ip phone 9951 with dn 5411 turned on but jabber client wihtout any prompt message
      but when the user 5665 which registered on cm1 called user 5411 and sent a voice mail , status in normal,
      mvi turned on , the jabber client also can recived the prompt message and the the vocie mail could be played on the jabber client
      what's the issue probably be caused by & how can i solve it
      need your help!!!!

I don't know if you have a specific subnets permitted in the CUPS ACL
This is dangerous and incorrect guidence. The Incoming ACL allows the addresses defined to bypass authentication. In other words, I could impersonate your CEO if I wanted to. There are only two common use cases where doing this is appropriate: 1) the CUxAC server IP; or 2) older versions of CCX where CAD didn't support DIGEST authentication.
As for the original question: your English is difficult to understand. Is the following problem statement accurate?
When 5412 on CM2 leaves a voicemail for 5411 on CM2, the MWI is lit for 5411 but Jabber does not reflect the waiting message?
If this is accurate, is the message also shown in the Web Inbox? https:///inbox
The serverIP should be the CUC server defined in the voicemail profile on CUPS for the user who owns 5411.
Please remember to rate helpful responses and identify helpful or correct answers.

Unity Express voice mail timing issue.

Hi,
I have installed one uc520 at one of our customer. i configured voice mail but there is one issue with the voice mail timing. Suppose i retrive the voice mail the voice mail prompt is giving the wrong time. Suppose I send a voice mail to a subscriber at 3pm, the voice mail prompt is saying 'message send at 4 pm'.
I checked both cme and cue clock settings and both are showing the correct time.
Can anybody help me on this issue
Regards
Thejas

Are the calls to CUE getting dropped when you dial from an IP Phone at site 1 (callmanager) ?
How is the CME router setup in Callmanager ? Is it added as a regular H323 gateway or a H225 trunk ? Either ways, make sure the gateway registers with the correct IP that is used in Callmanager.
So if CME has a wan ip (a.a.a.a) and a lan ip (b.b.b.b), if you add b.b.b.b as the CME gateway's ip address in Callmanager, then you need to bind the H323 ip address as follows.
interface fa0/0
ip add b.b.b.b
h323-gateway voip bind srcaddr b.b.b.b
Most likely the CME gateway is sending calls to Callmanager using ip address a.a.a.a which is the wan ip, through which it has the default route to Callmanager.
Hope that makes sense!

Fast busy, esp when accessing Voice Mail on FiOS Digital Voice

When we have new messages and call into voice mail and enter passcode, the voicemail guy starts talking and all of the sudden we get the dreaded fast busy. So then we have to hang up and try again, then get the old "I'm sorry, that account is in use". So then we have to wait about ten minutes and try again, and this is getting very frustrating. I called in a trouble ticket for it and nobody seems to have a clue. In fact, while I was on the phone with tech support I got the fast busy about ten minutes into the call and didn't receive a call back, so I had to call it in all over again! We just got FiOS back in May. Before that we had T-Mobile @Home for our home phone, and it was rock solid and trouble-free! So I expected a fiber optic Verizon home phone to be at least as reliable as a Linksys router with a T-Mobile SIM card in it - but boy was I wrong! And now that TMO has stopped selling @Home I can't switch back. Also, the Verizon voicemail is very frustrating to begin with. The TMO voicemail system lets you listen to your message, then press 7 to delete it after you've heard it. The VZ voicemail forces you to press 3 to delete the message while it's still playing. Otherwise, after all your messages are done playing, you have to go back and play them over again, deleting them while they are still playing. I just cannot figure out whey they would design a voicemail system so cumbersome and frustrating. Not to mention, TMO gave you the option of bypassing the password security when accessing from your home phone. VZ makes you put the password in every time. Help! I'm sure there is someone on these boards that is way smarter than anyone I can get on the phone. Thanks!

We have been getting the exact same thing for almost a year now... since switching to FiOS Digital Voice in May of last year! Every time I call in to report it they 'escalate' the issue but it never gets resolved. The problem seems to be in the initial connection. Most of the time it works fine but, several times a month, after I call to get messages and it starts to play the new message it goes dead and I get the busy signal. I get the same message when I call back: “I’m sorry – that account is in use at this time. Please try again later!” I have even called in with my cell phone and get the same message! I HAVE EVEN used the Internet to see if I could get my messages and, when I hit Play, I get a pop-up saying: “Your Voice Mail box is currently in being accessed; please try again later. If the problem continues, please contact our Customer Support Center at 1-888-553-1555. We apologize for any inconvenience.” This is obviously a software bug that Verizon has no clue on how to troubleshoot OR fix!!! I wonder how many people have the problem and just don’t bother reporting it because of the hassle? When it first started happening they destroyed my entire mailbox and I had to re-enter the complete mailbox setup again – 3 times!!! NEVER let them talk you into that!!! It’s their problem and they need to fix it!!!!!!! I wish I could go back to the ‘normal’ voicemail we originally had… they want hundred$ to switch back because I’d be breaking my #$@%^&* contract! Good luck if you have Verizon………

Unity 3.1(5) prblm retrieving voice mail for single user

I have a customer with one user who cannot retrieve their voice mail new / saved. When she logs into via their extension it prompts for option 1 new 2 saved. Taking option 1 and it loops back to the begining. I have refreshed and sync MWI and also checked the TSP settings and also the Exchange server. Have rebooted Unity and still the issue remains. Any ideas or possible resolves?

Did you check the phone? is it same from any phone? re create the mail box and see another option.
Baseer.

Voice mail as last stop for hunt group

Hello:
We have no ACD ability, so I have a hunt group set up with 3 extensions (one each as second line on each of 3 phones). If no one is available on any of the hunt extensions, I want it to go to a shared voice mail box.
Can anyone help me know if this is do-able and how (nothing I've tried has worked!). Using CM 6.1/Unity 5.0
Thank you,
Linda

Hi Linda,
This is most possible :) I'm going to add a touch to the great info from Tere (+5 points for this Tere)
In this example we are going to do what you are trying to do as well as Light the MWI Lamp on the phones within the Line Group when a Message is left for the group.
Lets say the Hunt Pilot number is 5000 and one of the second line DN's on the Line Group member phones is 2355. Set the Hunt Pilot to Forward (CFNA) to the Unity Pilot #.
If you don't use a Routing Rule as nicely suggested by Tere you can Create a mailbox for 2355 with 5000 as an Alternate Extension. When the call routes through to Unity via the Hunt Pilot No Answer Unity should see the CLID of 5000 which will then be connected to the Mailbox on 2355. This will take care of one of the Line Group Member phones but we want to light the Lamp on the second and third phone as well :)
Try setting the the DN's of the other two Line Group members as Alternate MWI's (in Unity) as well;
Setting Up Alternate MWIs for Extensions on the Same Phone System
Cisco Unity can activate alternate MWIs for extensions on the same phone system. Note that depending on the phones and phone systems, some additional phone system programming may be necessary. Refer to the installation guide for the phone system.
To enable alternate MWIs for extensions on the same phone system, do the following procedure for each subscriber who needs alternate MWIs.
To Set Up Alternate MWIs for Extensions on the Same Phone System
Step 1 In the Cisco Unity Administrator, go to the applicable Subscribers > Subscribers > Messages page.
Step 2 Confirm that the Use MWI for Message Notification check box is checked.
Step 3 Click the Add button located beneath the MWI Extensions table to add a row to the table. By default, the first row in the table contains an "X" to indicate the primary extension assigned to a subscriber. If you want one more extension and do not need to activate the MWI on the primary extension, you can also modify the first row.
Step 4 Enter the applicable extension in the Extension field of the table. MWIs are automatically enabled for all rows in the table. When entering characters in the MWI Extensions table, consider the following:
â¢Enter digits 0 through 9. Do not use spaces, dashes, or parentheses.
â¢Enter , (comma) to insert a one-second pause.
â¢Enter # and * to correspond to the # and * keys on the phone.
Step 5 Click the Save icon.
Step 6 Repeat Step 3 through Step 5 as necessary.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/401/integration/guide/c50acu4x.html#wp1808513
Then tweak the Message Lamp Setting in CCM for the second Line appearances;
For the second Line Setting on (each phone)-
Line Settings for this Device - Changes affect only this device
Message Waiting Lamp Policy - Light and Prompt
The RED Message Lamp will then work for these Second lines on each phone.
Hope this helps!
Rob

Voice mail from PSTN

Hello,
I have unity connection 8.6 .2 and our corporate users need to access their voice mail when they are not in the office (from PSTN) so how i can achieve that.
I know only 2 steps please correct me if the below 2 steps are wrong and complete the rest of the steps
I will create a hunt pilot DN (DID) with unity connection answering ports.
call will reach to unity connection by direct routing rule configured for dialed in number (DID )
thanks

Dear's
you"ll are experts i may not understanding what actually you'll are trying to explain.Please bare with me to get success.
I will write in bullets my understanding please correct and also
when a pstn user dial a number 23232980
VG (MGCP) receives the calls and the call is send to CUCM to DN 980
In my case 980 is Hunt pilot the call will hit to Unity connection
By creating forwarding rule " sends call to" conversation sign in with equal operator & dialled in 980 routing rule conditions.
user will be prompted for the username and password.
Please write in Bullets for the below comment.
And, as Terry mentioned, you need to add appropriate translations to convert your DID to the Hunt Pilot number.
I didn't understood below paragraph.
An alternate option is to add 'Alternate extensions' for the user. In this case, apart from adding the alternate extensions, you do not have to do any other changes on Unity Connection. Callers can still dial the existing hunt pilot to reach unity connection. no need to create a new hunt pilot. just ensure you have appropriate translation patterns to convert your DID to the existing hunt pilot number.
Thanks

Jabber voice mail for some users.

Dears,
J4W voicemail works perfect with default config.xml file for some of the users and for some of the users it shows the attached when clicked on voicemail tab. I have create 2 no's of sevice profile, the voice mail credential set for both service profile is Unified CM IM and presence.
I can understand the prompt as it is asking for voicemail password for that reason i have to create a custom config.xml file and i have to upload in TFTP server, But my concern is why it is working for some of the users without config.xml file and for some users it is prompting for username and password.
Thanks

Dears,
the profile are different, but if i put the the other users working profile also it is not working.
The voice mail server is showing not connected in jabber,
Any hints.
Thanks

Changing To New AT&T Data Plan, Breaks Voice Mail

Sorry, but I'm posting this in several iPhone Hardware Discussions, since I think it applies to all versions of iPhones.
I'm also sorry if this has been posted before, but I'm not looking for help or answers, I'm providing them.
I have been on the $30 per month unlimited data plan with AT&T. Today I decided to change to one of the lower cost, lower monthly data rate plans. I called up AT&T and they made the change.
What I didn't realize is that making this change broke my voice mail. Well, more specifically, it broke the voice mail on all 5 phones in our Family Plan.
By breaking voice mail I mean that people can no longer leave you voice mail messages. If they call you, they will get the standard message that this person does not have a voice mail box and you cannot leave them a message.
Unfortunately, you don't realize it's broke. Since no one can leave you a voice mail, you don't get any voice mail notifications. AT&T doesn't send you a message stating that they just broke your voice mail. Your voice mail is broke and you don't know it.
It was my wife who figured it out. She had several missed call notifications, but no voice mail notifications, which seemed odd. When she clicked on the voice mail icon, she was prompted to Set Up Your Voice Mail. There was no list of her existing voice mail messages. Just a button to click to start the set up process. Which she did. She was asked to enter her PIN and record an outgoing message, even though she had done this the first time she set up her voice mail. She entered both her PIN and outgoing prompt. But when she clicked Save she got an error message stating that she could not set up voice mail. Her voice mail needed to be set up, but it wouldn't let her. There was no suggestion in the prompt telling her what to do or why it was suddenly broken.
So, I called AT&T. The person I spoke said I needed to power down the phone, which I did. After powering the phone back up, voice mail was still broke. I was then transferred to AT&T tech support. That person told me power down the phone. Which I did, but with some skepticism. After powering the phone back up I was told to go back into voice mail, which was still asking me to set up my voice mail. I followed the prompts and entered my PIN and recorded my greeting. This time it worked. Not only did I get voice working again, but I could see all the old voice mails I had. Unfortunately, I cannot get any voice mail messages during the several hours it was broken because none could be recorded.
Technical support person did fix the problem. However, I had to contact all family members and we had to go through this same procedure (power off, wait, power on, re-enter a new PIN and greeting) for each and every phone. This took somewhere close to an hour of my time.
The AT&T technical support person explained to me that since I changed my data plan (from unlimited to 200 MB) new "configuration" data needed to be sent to the phone. To get this data to your phone, you have to turn the phone off so they can send the data. Then you have to renter all your voice mail data.
Incredible.
So, as I said, I'm not looking for help or answers. But I thought posting what I went through might be helpful to anyone else who might change their data plan.
Changing data plans = Broken voice mail .... Which requires a long phone call to technical support and reentering your voice mail data.
Sheesh.

I've been a cell phone user since the early days of analog cellular. Back in the days of brick phones, of which I was a user.
I've been a customer of of Cellular One, Ameritech, Verizon, T Mobile, Cingular and AT&T.
I've never experienced loosing my voice mail as I did today.
I considered my voice mail broken since I could not access my visual voice mail on my phone, I could not reset my voice mail on my phone (following the prompts on my phone) and no one could leave me a voice mail message if they called me. I called AT&T customer support and they could not get my voice mail working. I'm not sure what more could be broken, but I would classify my voice mail as broken.
You may find it acceptable to have your voice mail broken (or perhaps cut off) if you change your data plan, but I don't think that's acceptable.
I don't see how I made a major change to my account. I didn't make any changes to the types of data I can send or receive. The only change I made was to opt for a lower cost plan that delivers all the same data. That change resulted in all 5 members of my family plan to loose their voice mail.
You may be correct that all this needed was for it to be reset. But, I can't reset it. The customer service person could not reset it. It took the tech support person to be able to reset it. All of which was about an hour on the phone.
I don't think this experience should be typical. Maybe it isn't. Maybe for some strange reason, in my circumstance something more went wrong. But, that's not what AT&T told me. They told me what I experienced is typical.
So, I thought I would post this for people that might experience this issue, or think about changing their data plan so that they would know what to do.
But, perhaps I was wrong in using this Discussion site to post what I thought might be helpful.
I'm sorry. I will (as I told a previous poster) delete this post. As soon I as I figure out how.

I want to turn off my voice mail

could someone give me a hint how to do this?

You can call Customer service and see if you can remove voice mail from your account.
You can also use conditional call forwarding to forward the call to another number, say your home phone, that does not have a voice mail system set up.

IPhone 5- unable to change time to pick up of voice mail

I strongly urge Verizon and Apple to come up with a method that enables people with the Verizon iPhone5 to change the default time for voicemail to pick up. Thirty seconds is way too long for someone like me who uses my phone for business.
I have spent a great deal of time on the phone with helpful Verizon customer service reps, who were unable to find a fix.
I have read that many other people are frustrated with this issue.
Please resolve this issue for this otherwise great product!
Thank you!

Vzw does not control the voice mail system for iPhones, apple does . Voice your complaint to them

Customer system voice mail operator Prompts in CUE V3

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