Customer with CS4 and 10.5.8, Illustrator crashes a lot

I got a customer with three computers (2 Mac Pro, the first one was bought a year ago, the second one was recently acquired, latest model) and a MacBook 13" Aluminum, all experiencing this issue.
The weird thing here is that for the last months Illustrator (and sometimes Photoshop as well) crashes, in the 1-year old Mac Pro it's usually with big files (800MB +), while the newest Mac Pro is with both big and small ones (it crashes randomly). The MacBook started crashing a couple of days ago.
When I checked the logs, it had around 15 crashes in two weeks of usage (I'm submitting some logs as reference, these ones are from the Guest Account). Altho there were some font issues (duplicates, like Arial, Impact, etc.), I tried using a Guest Account, the programs ran a little bit longer, but when I tried to save them, during the process it crashes again.
I suggested the customer to format and re-install everything, but I wanted to make sure it would fix the issue, to avoid it showing up again after formatting and re-installing everything.
Something else that I noticed (switching slightly topics) is that while I was checking the Activity Monitor, it would say that Illustrator was only using <2 GB of RAM. One of the Mac Pros has 12 GB, would there be any way of making Illustrator (or Photoshop) use more so it runs faster? When I was testing the +800 MB file things were kinda slow (considering it's the latest Mac Pro with 12 GB of RAM); would Snow Leopard help?

Something else that I noticed (switching slightly topics) is that while I was checking the Activity Monitor, it would say that Illustrator was only using <2 GB of RAM. One of the Mac Pros has 12 GB, would there be any way of making Illustrator (or Photoshop) use more so it runs faster? When I was testing the +800 MB file things were kinda slow (considering it's the latest Mac Pro with 12 GB of RAM); would Snow Leopard help?
AI is a 32bit app and as such could never use more than 4GB. The memory limit imposed on Macs is even lower and only allows 3GB. So whatever you do, memory consumption is your weakest link, because you cannot do anything about it. That aside, I don't really think it is the issue. On the AE forum someone suggested that the hyperthreading on newer MacPros might cause a lot of trouble and therefore may need to be turned off. I've listed the info on my AE Error Codes Database.
Mylenium

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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
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@Zaldomoh
Have you found a solution or been given assistance from Adobe to resolve this issue? I'm having the same problem (CS 6.5 ftp'ing to a shared hosting enviroment). Details of our situation can be found on thread 1384686

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