Customers can not see linked creative cloud files?

Hi,
I have been saving files to my Creative Cloud folder and then emailing the link to my customers, I did try the email function, but that just ends up in their junk mail.
However, my customers can not see the linked files? I asked one of them to send a screen shot. This is below;
Any ideas?

Please email me at [email protected] with one of the links you are trying to share. I will investigate.

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Not seeing new Creative Cloud files in Adobe Ideas

I have downloaded the new Adobe Illustrator Draw program as was suggested when I opened up Adobe Ideas. I am having trouble getting my Creative Cloud files to sync in Adobe Ideas. I have created a new folder and placed these new files in that folder, thinking that might help jolt the sync to happen. I have also closed out the Adobe Ideas app and restarted my iPad. I don't have a "sync now" button in Adobe Ideas--didn't there used to be a button like that in Adobe Ideas? (I am also not able to "fetch" any new files in Adobe Illustrator Draw--the "Fetch files" button is grayed out and won't let me click it.) Thank you for any help.

The latest version of Adobe Ideas (2.9.1) does not have automatic synchronization. Transferring files from Ideas to Creative Cloud and vice versa now requires manual steps.
To copy files to the Creative Cloud, go to the organizer view and tap the cloud button in the top right of the screen. This will prompt you to select the files you want to copy. Once you select one or more files, tap the Copy button. This will bring up a file browser that shows your files on Creative Cloud. Tap the Copy button again to confirm where you want to copy the files to.
To download files from Creative Cloud to Ideas, tap the "New From File" button at the bottom of the organizer view. (This button has an image icon with a '+' next to it.) Tap "Creative Cloud" from the popup menu. This will bring up a file browser that shows your files on Creative Cloud. If you tap on a .idea file, the file will be copied to your iPad and bring you into sketch mode with that file.
As for Draw, the "Fetch All Files" is not designed to ever be grayed out. Could you send a screenshot so we can diagnose why it is not tappable in your case?
Hope that helps,
Frank
Ideas Engineering

Not seeing my creative cloud files Adobe PS an Illustrator

WWhen I open Photoshop or illustrator I dont see my files in the icon of the cloud with my files that I had in creative cloud?
thanks,
joe

Sorry but I am not able to understand your question. Could you please be little more specific about the issue and explain what the exact problem is with your Photoshop & Illustrator files.
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc.
~ Arpit

I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

I can not download in creative cloud

Hi!
I can not download in creative cloud! Every time I try, creative asks for password (although I am alreadt logged in), I write the name and password. It says , you have logged off. Try again. Choose to download PS CC. Again click in button download - asks for password - you log off - and so on!
Second point: my PS CC is now in evaluation mode! Why?
Thanks for your help in advance. Still 28 days of PS CC to go!
Jose Paulo Andrade

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

How can I view my Creative Cloud Files on my iOS device?

Hi All, I recently turned on file sync in my Creative Cloud app, and like the WEB UI overall. I'm considering permanently switching to CC from Dropbox. The one thing I can't seem to find is a CC iOS application. Are we seriously expected to browse our files via mobile device on a browser? There is no app?
Excerpt from Adobe Site:
"Your Adobe Creative Cloud account comes with online storage so that your files are available to you anywhere and on any device or computer. You can preview many creative file types directly in a web browser on your computer, tablet, or smartphone. These file types include: PSD, AI, INDD, JPG, PDF, GIF, PNG, Photoshop Touch, Ideas, and others."
Edit: I just tried using the file explorer via Safari and Chrome on my iPhone 5s and the scrolling is completely broken, I can only see the first few folders, and am unable to scroll down for the rest.

1. I'll make sure to do that
2. The Touch Apps do not help me with the functionality I am looking for.
3. I contacted Adobe Support and received no help, transcript below:
General Info
Chat start time
Jun 9, 2014 1:25:10 PM EST
Chat end time
Jun 9, 2014 2:01:47 PM EST
Duration (actual chatting time)
00:36:37
Operator
Nalini
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Nalini'
Bart: hello?
Nalini: Hello! Welcome to Adobe Customer Service.
Nalini: how can i help you
Bart: Hi, I am trying to access my Creative Cloud files as outlined in http://helpx.adobe.com/creative-cloud/help/sync-files.html via my Apple iPhone but the feature is broken.
Bart: I cannot scroll through my files
Bart: Is there, or will there be a mobile application in order to access these files correctly?
Nalini: okkk
Nalini: give a min
Nalini: which application are you trying to access through your mobile
Bart: Creative Cloud Files
Nalini: hi you wont be able to use this feature on your i phone
Nalini: 'for this you have to use a desktop or laptop
Bart: But you website clearly states that this is available on any mobile device:
Bart: http://helpx.adobe.com/creative-cloud/help/sync-files.html
Nalini: ok let me double check this
Nalini: what is the extension of the file you are trying to view
Bart: I'm not trying to view any files in particular, I am just trying to browse through the files via my device and I cannot even scroll down.
Bart: Navigating through this site via mobile device seems to be broken, I have tried both Safari and Chrome on my iPhone.
Nalini: ok ,,,.
Nalini: do you see a scrol bar or you dont even see a scroll bar
Bart: I can see a scroll bar but the site will only allow me to scroll down 3 or 4 folders, the rest of the folders are cut off and not accessible.
Nalini: ok ...
Nalini: could you please try to scroll with two fingers as it s not the problem with the abobe product
Bart: I have tried with two fingers, it's still not functioning. It a problem with the way the web page was designed to function on a mobile device.
Nalini: its not the problem with adobe product
Bart: Is this the extent of your support?
Nalini: this is not in our support boundry
Bart: So you are telling me that you can access Creative Cloud Files with 5+ folders via iPhone 5s and you are able to scroll and view all folders?
Nalini: adobe product are html 5 supported product
Nalini: so this is not an isue from our end
Nalini: you can once seek help from apple store
Bart: But you have not actually tested it? So you don't know if there is a bug correct?
Nalini: yes but all the adobe product are as i said html 5 suppoted
Nalini: so it will not give you an error in scrolling
Bart: But you have not tested it, so you don't know if there is a bug right?
Bart: There could be a bug in the html but you don't know that do you?
Nalini: taht can be
Nalini: that*
Bart: Ok, well this is the issue I'm reporting
Nalini: okkk..
Nalini: will report this to my managment
Nalini: is there any thing else i may help you with
Bart: I guess not
Nalini: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

I can not get my Creative Cloud to launch and Adobe will NOT help me as it is the trial version

I have the trial version of Creative Cloud. I was able to launch at time of down load but can not now. I have tried several times to get tech support from Adobe. They are now telling me because it is the trial version they can't help me. Really??? How do I know if I want to take on a year contract? Any help?

Tami
You should be able to click on this link to subscribe to the photography plan
https://www.adobe.com/creativecloud/photography.html
Please check the system requirements against this list:
System requirements.
Note that Intel® or AMD processor with 64-bit support an Windows 7 with Service Pack 1, Windows 8, or Windows 8.1 are among the requirements.
If you are having issues installing, try this link first:
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How can I search my creative cloud files online - Missing in action??

I love creative cloud so park the hate for asking this question please!
I might be missing something rather obvious but I can't find it for the life of me. I have turned off synching (yes I know cardinal sin!) But the local files are consuming far too much disc space (close to 200gb) and I prefer to work in the cloud for most of my services any way as I work on different machines in different locations. Anyway I have thousands of illustrator and indesign files in the online asset repository of creative cloud and while I could be more organised a simple search facility seems to be missing? Is there no basic search function for your own assets on CC? Appreciate confirmation before I look for alternative solutions to tag my files.

I love creative cloud so park the hate for asking this question please!
I might be missing something rather obvious but I can't find it for the life of me. I have turned off synching (yes I know cardinal sin!) But the local files are consuming far too much disc space (close to 200gb) and I prefer to work in the cloud for most of my services any way as I work on different machines in different locations. Anyway I have thousands of illustrator and indesign files in the online asset repository of creative cloud and while I could be more organised a simple search facility seems to be missing? Is there no basic search function for your own assets on CC? Appreciate confirmation before I look for alternative solutions to tag my files.

Why i can not use the creative cloud desk app?

Hello! i've a problem.
Yesterday I subscribed, I installed 3 applications, and today I can no longer use it.
The application of creative cloud goes blank. Try to uninstall and reinstall but did not work.
What I can do?
Thank you!

Very likely there was a probem accessing the Adobe servers, anyhow, applications are already installed and you can use them, non-working Cloud just prevents you from accessing some services.
Posiblemente tuviste un problema de acceso a la web de Adobe. Espero que ya te vuelva a funcionar.
De todas maneras, las aplicaciones están instaladas en tu ordenador y puedes utilizarlas, no?

I can not install the creative cloud on my desk

I have a macbook pro with IOS Yosemite and will not let me install the creative cloud on the desktop. I have proven repeatedly , but I get no result.

Hi Lisssitzky,
Permissions often become corrupted when upgrading the Mac OS to Yosemite. Have you tried installing from a newly created admin account or the root user account?
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Can not install from Creative Cloud

We have Creative Cloud for Teams. I am trying to get some software installed from the cloud for one of the users. Every time I click Install on an application (have tried Adobe Acrobat, Adobe InDesign, Adobe Photoshop), it sits for a little while and then says Installation Failed. When I click on the details, the error is "The download appears corrupt. Please try again after a few minutes (-60). I have been trying to install for several hours and keep getting the same error. I also tried to download the Trial version, still get the same error. I need to get this installed as soon as possible for this user. Any suggestions? The OS is Windows 8.1 64-bit.

Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
Some download & install troubleshooting links
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088

I can not sign in creative cloud

It signs me out before I sign in.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792

After partition using fdisk, i can not see the new device file (/dev/sdd1)

I used fdisk -l to partition /dev/sdd, use the entire disk as partition 1. it looks successful:
# fdisk -l /dev/sdd
Disk /dev/sdd: 10.7 GB, 10737418240 bytes
64 heads, 32 sectors/track, 10240 cylinders
Units = cylinders of 2048 * 512 = 1048576 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x35e3e2c4
Device Boot Start End Blocks Id System
/dev/sdd1 1 10240 10485744 83 Linux
the problem: i don't see the device file /dev/sdd1. tried to delete it and partition again, the same.
also tried
- mknod b 8 70 /dev/sdd1, to manually create it, but when i use oracleasm createdisk DISK2 /dev/sdd1, the command won't recognize manually crated /dev/sdd1.
- reboot the server,
- "partprobe" command, no luck.
in addition, cat /proc/partitions seems including /dev/sdd1:
cat /proc/partitions
major minor #blocks name
8 16 292935982 sdb
8 0 143338560 sda
8 1 512000 sda1
8 2 142825472 sda2
252 0 25608192 dm-0
252 1 25608192 dm-1
252 2 62423040 dm-2
252 3 35012608 dm-3
252 4 20480000 dm-4
252 5 10240000 dm-5
252 6 4096000 dm-6
8 32 10485760 sdc
8 33 10484736 sdc1
8 48 20971520 sdd
8 49 20971504 sdd1
8 64 10485760 sde
8 65 10485744 sde1
any advice?
Thanks as alwasy!
Edited by: 943714 on Apr 25, 2013 10:55 AM

After you create a new partition, always verify it:
# fdisk -l /path/to/diskOnce that confirms the new partition, you must tell the kernel to re-read the partition table. Several ways to do this, depending on what your storage connection is. This often works:
# partprobe /path/to/mydiskThen check if the kernel sees the partition:
# grep /proc/partitions mydiskIf it does, you are done.

What is the maximum that can be stored on Creative Cloud Files?

Can you store your photos on the Cloud and how much space do you get with your account?

Yes.
20GB.

I can not install the creative cloud. It stopped by the installation

Can you please help me?

Without proper system information and other technical details plus a better explanation of the problem liek at which point it fails/ stops, what errors there are etc. nobody can say anything.
Mylenium

Customers can not see linked creative cloud files?

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