Customers have reported not receiving our email campaigns

We have had customers report that they have not been receiving our email campaigns sent through ABC. We know their email addresses are correct and they appear to be sending out to every email on the list. We have also had reports that in some cases our emails have been sent straight to the spam folder.
We were wondering if this was a known issue with ABC, since there isn't anything wrong on our end, and if there is anything that can be done to fix it.
Thanks in advance for your assistance!

Hi justinVortex,
Please file a ticket with our support team from the Admin of the site -> Help & Support - > Create a ticket.
Please make sure to specify which site, campaign and users this has been happening for.
If you already have a ticket opened, please let me know the ticket number here and I'll chase it further with the support team.
Thanks,
Florin

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