Customers should receive event triggered notification.

Hi,
          I am suppose to do the e-mail design documentation using sap crm on 1. Customer Receives Event Triggered Notification. and 2. Customer receives the marketing information. on these two topics got no idea on these things at all. Could any one please help me in finding the  material for these and also please describe the overview of these two things.
Thanks and Regards,
Venkat.
Message was edited by:
        venkat ratnam

Hi,
I cant say about the documentation but what I know is we have to perform the Scott configuration in the system,Maintain the distriution list in custom table for email detials of the customer & develop an exit which will send the required information on event of saving the document..Hope this will help..
Thanks

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