Customization Wizard Issues

We have an issue with Adobe Reader when we use the Customization Wizard 9 to create our transforms for deployment. After creating the transforms and install Reader none of the MS Office Application embedding works. We cannot insert an Adobe PDF nor can we open a PDF in any MS Office 2007 Application. It gives me an error telling me that the application is not installed.
If I install without using the Customization Wizard these features work just fine. I have done a registry comparison between the two installs and the differences are significant after weeding out my customs. I inserted the missing registry keys into the transform (primarily AcroExch entries) and the issue is still there. I suspect that there are also files missing from this install as well.
I can work around the need of the Customization Wizard but have several changes such as disabling updates that I would like to incorporate into the install package.
Please help!
Thanks in advance
Corey Owen

Hi,
You need to provide more deployment details such: ]
Versions
Any chaining you might be using.
Deployment method (AIP?)
Installing over other products?
etc.
There was a bug in 9.3.4 that was about linking to Office docs, but I don't think that's your problem. See the release notes.
You can of course customize the install via registry keys or installer tables (not recommended) manually. For a Preference Reference (db of registry keys), get AIM from www.adobe.com/go/acrobatitinfo. See also the admin guide.
Ben

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Adobe Customization Wizard issue

Is there an option to disable Javascript when creating a transform? I've looked through the options and don't see anything.

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I am using the Adobe Customization Wizard XI. I have set the following options in the Adobe Customization Wizard.
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Checked Disable all Adobe online services based workflows and entry points.
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Create New Package Use AcroRead.msi
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msiexec /i "<path>\AcroRead.msi" TRANSFORMS="<path>\TransformFile.mst"
msiexec /i "<path>\AcroRead.msi" TRANSFORMS="<path>\TransformFile.mst" /qn
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Instead of saving as a PDF thru Work do a Print ➙ PDF ➙ Save as PDF and it will be saved the first time with the Preview icon.

I just created an AIP version of Adobe 11.0.10, applied our settings with the .mst through Adobe Customization Wizard.Online Services and Features Issues

I just created an AIP version of Adobe 11.0.10, applied our settings with the .mst through Adobe Customization Wizard. But something is blocking it from opening the software, it just flickers the windows explorer, if I uncheck all the settings for the Online Services and Features it lets me open it but i can't skip the registration screen. Has something changed with this version of 11.0.10?

Having the same problem here. Even if not creating an AIP, and instead doing a standard install of AcroPro.msi and patching with 11.0.10's msp, it'll result in a registration loop that can't be skipped.
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This issue was something that I experienced with 11.0.07, and it went away with 11.0.08 and 11.0.09, but seems to have returned with 11.0.10.
Previously, I was able to get around the issue by clearing out some files from the Common Files\Adobe directory, particularly Adobe PCD and SLCache, as well as including the Adobe regids stored in ProgramData,but that fix no longer works with this latest version.
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I'm currently investigating for a registry key that might possibly applied to circumvent this issue, but I haven't found one yet.
For Adobe Acrobat 8, it used to be stored in the following two places, per Prompted to register repeatedly | Acrobat 8 | Windows
32-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\8.0\AdobeViewer
64-bit Windows: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\8.0\AdobeViewer
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Hi Ben,
Here's what I am trying to accomplish I had Acrobat Standard v10.1.4 scripted so I can deploy it to a Citrix Server (XENAPP6) via SCCM 2007 I have at least 50 licenses of Acrobat Standard deployed to 50 users. All of our Citrix Servers have Adobe Reader v10.* installed as our default pdf viewer. There are other apps that are deployed to this Citrix Server and I wanted to make sure that pdf files open on Adobe Reader instead of Acrobat Standard.
I had to change the installer tables directly so I don't have to get it re-scripted to use this command line. Is it a best practice not to change the isntaller table?
msiexec /i "\\source\Acrobat10\AcroStan.msi" transforms="\\source\Acrobat10\AcroStan.mst" LEAVE_PDFOWNERSHIP=”YES” /qb /norestart
Thanks a lot for your help I'm looking forward to hear from you.
Regards,
William

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I have custiomized the Adobe Reader 11.0.0.4 msi to disable any updating feature available . This is the same as the previous versions which have worked faultlessly. This time when i have deployed 11.0.0.4 it does install on the windows machine but still prompts beside the clock with an icon and message saying would you like to install the update? if i click it it then fails as its already installed. i do not want any user to see this message especaily when that version is already running on the machine! Please see below for further informaiton, Appriciate any help resolving this issue.
Server software:
Operating system: Windows server 2008 R2
Client software:
Operating system: windows 7 64 x pro
Service Packs: SP1
Adobe product: Adobe reader 11.0.0.4
Are the system requirements met? yes
Problem details:
Type of problem: update icon and message still showing at clock even when disabled by customized GPO.
Error message (if any): no erro just popping up!
Logged on as administrator or user? both but deployed via GPO deployment
Can you reproduce the problem when you test the problem on the server? yes i can repude on several PC's
Deployment details
If you are having deployment problems, also record the following:
Base version 11.0.0.0
Any patching/chaining? 11.0.0.1, 11.0.0.2, 11.0.0.3, gpo deployed each version now on 11.0.0.4
Using MSI or EXE? MSI with MST file (MSI from 11.0.0.0 andmerged with Patch 11.0.0.4)
Using the Customization Wizard? YES
Deployment method (AIP, GPO, SCCM, ARD?) GPO
Installing over other products? YES previous versions of adobe reader
Did you attempt to install any third-party scripts or application programming interfaces (APIs) with Acrobat during deployment? If so, does the problem reside with these elements? (To find out, create a test package containing only Acrobat.) no
How did you create the package? customisation wizard Adobe 11.
Does the problem occur when you install the application from a DVD? If so, does the problem occur when you copy the contents of the DVD to a local or network drive? n/a

fyi
Some feedback in SR 3-6322025251 ...
After some on-going discussions with Product Managers, they don't believe this is expected behavior in the 3 questions (q4), (q5) and (q6).
I have so created 3 new bugs for Development evaluation as no answer or known issue found.
I have created a spin-off SR for each question/bug as per our policy we handle only one issue/bug per SR.
You can follow each question/bug progress in the following SRs :
- (q4) Is it intended behavior to have updated version columns on rows that have not really been updated (as observed in step (sc2-g) and (sc3-g))?
SR 3-6838483321: Entity attribute with change Indicator and version history gets updated even if row unmodified in UI
Bug 16381918 - OBJECT VERSION ATTRIBUTE INCREMENTED EVEN IF ROW UNMODIFIED IN UI
- (q5) How can the NullPointerException (in step (sc2-h)) be explained/avoided?
SR 3-6838483348: NPE in oracle.adf.model.binding.DCIteratorBinding.executeQueryIfNeeded
Bug 16382070 - NPE IN ORACLE.ADF.MODEL.BINDING.DCITERATORBINDING.EXECUTEQUERYIFNEEDED
- (q6) Why does the message in step (sc3-h) mention 'primary key oracle.jbo.Key[10 ]' while the row that really changed has Deptno 20?
SR 3-6838483413: Incorrect primary key value from oracle.jbo.RowInconsistentException
Bug 16382246 - INCORRECT PRIMARY KEY VALUE FROM ORACLE.JBO.ROWINCONSISTENTEXCEPTION
Each bug has been published in MOS and are pending Development triage and evaluation.
On My Oracle Support, I have been able to find bug 16381918, bug 16382070 and bug 16382246.
regards
Jan

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I'm trying to deploy Acrobat Reader 8 to our XP Professional desktops via Active Directory software installation (Windows Server 2003 domain)
I have obtained the MSI release of Reader 8, customised it using Adobe Customization Wizard 8, and deployed it through AD as per the Adobe documentation. This works as expected for new machines without a previous release of Reader installed.
However for desktops that have Reader 6 or 7 installed, we end up with two versions installed side by side (visible in Add/Remove Programs). Reader 8 works fine at this point. Removing the older version causes the PDF file association that Reader 8 created to be broken, also the Internet Explorer browser plugin is broken. Reader 8 has to be reinstalled manually to fix this issue.
I have read that Reader automatically removes old versions of itself when you install a new version. Additionally, when customising the MSI, "Remove previous version of Reader" is greyed out. However it appears that the installer is not removing old versions.
Any ideas as to a solution?
Thanks a lot
Tom Fanning

I have the same problem and i have wasted like 50 hours on this s**t. I'm trying to deploy reader 8 on our 1800 XP workstations with SMS 2003.
The cutomization tool is totally useless. The only way i have came up with is to create a script wich checks if earlier versions of Adobe reader is installed by looking if the installation folders exists (for example c:\Program Files\Adobe\Acrobat 7.0\Reader ).
If the installation folders exists, the script would run the uninstallatoin string of the reader using its Windows installer product code, like this:
MsiExec.exe /x /qn {AC76BA86-7AD7-1035-7B44-A70000000000}
Now, the problem with the script is that we have several versions of reader 6 and 7 including 3 different languages. The script or the .BAT file would be quite complicated and the testing is allmost impossible.
I think that it would be much more easier to create a script that deletes all the shotcuts for Adobe reader and then installs a Freeware product for openig PDF files.
http://www.docu-track.com/home/prod_user/PDF-XChange_Tools/pdfx_viewer
In my opinion, adobe products are a nightmare for IT admins and their support system is even worse than Microsofts.

Problem to create a msi using Adobe customization wizard

Hi,
I am a NATO engineer in charge for testing all kind of patches. We are creating a transformation file and pack it into an msi for a network distribution using your Adobe Customization wizard. Eventhough, the mst file is correctly created changes are not applied into the msi. Any idea why it happened?
regards,

We have a forum setup to help you with exactly those issues:
http://forums.adobe.com/community/acrobat/acrobat_enterprise_install?view=discussions

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The instructions in the admin guide are better: http://www.adobe.com/go/acrobatitinfo.
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Hello:
I'm trying to determine if I can deploy the latest security update [v91.1.] to my [v9.1] clients using the customization wizard or how to minimally create a [silent] installer package that I can push using a script.
It seems like I was able to do this with the last security update [v9.1.0], but the package I downloaded from the Adobe web site this morning [adberdrupd911_all_incr.msp] is not in the [msi] format the wizard needs.
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Bob

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Until the fixes are available, Adobe recommends disabling JavaScript in both Reader and Acrobat.
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There is a patch?????
Thanks guys!!
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Customization Wizard X bug ???

Hi all, I'm testing Adobe Customization Wizard X before deploy, I open the .msi, make some customization (silent install, suppress eula, disable updates and remove desktop shortcut). Then I generate the .mst and save the package.
When I test it on a client computer (running msiexec.exe /i c:\temp\AcroRead.msi /t c:\temp\Test.mst /qb+) the package installs correctly, but:
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as if the .mst generated by the customization wizard is not compatible, because I can see it is totally ignored.
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/t Applies transform to advertised package - you need to use TRANSFORMS=[path to transform]
http://technet.microsoft.com/en-us/library/cc759262(WS.10).aspx#BKMK_InstallTransform

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Crossposted from here: http://discussions.nokia.com/t5/Eseries-and-Communicators/E72-Wlan-Wizard-Issue-Memory-Full-and-icon...
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Attachments:
nokia e72.jpg ‏155 KB

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