Customize date and time

For some reason, in the Language and Text dialog, Formats tab, when I click Customize, the Show drop down menu is missing.
All I get in the menu bar is the short version "Sun 8:49".
Any idea why that is?
Thanks.

*I get short, medium, long, and full dropdown for both dates and times when clicking on the customize buttons*
http://i924.photobucket.com/albums/ad87/baltwo2/DTformats.png
i can't make that any plainer. That the Apple support person's machine didn't show it, is mind-boggling. I suggest that you call AppleCare again.

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