Customize ICSS (E-self service)

I must Customize ICSS (E-self service) V.4 SP12 with SAP CRM 4, I want document help or guide for modify. Please inform with me.
Regard,
Soothiluck

Hello Soothiluck,
You are in good luck. Here is the link to the document from Best Practice Library. This is for customization (configuration).
[CRM 4.0 E-Service Configuration Guide.|http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C74_BB_ConfigGuide_EN_US.doc]
Well, if you really meant modification  by saying "customization" (European semantics) - then, there is no special Enhancement guide as it is available for E-Sales, but the concepts are pretty much same (at 10,000 foot level). Both are STRUTS based, Java Web applications with SAP CRM as the backend system. The comparison stops there. However, that is the only document we have. So, here is the link to the "customization" guide.
[ E-Selling Development & Extension Guide|https://websmp101.sap-ag.de/~sapdownload/011000358700001432572004E/ISA40_DevGuide_v1_1.pdf]
If you already knew about this and looking for a E-Service specific guide, sorry, you are out of luck
Easwar Ram
http://www.parxlns.com

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