Customize the Service Request Status

Question

I am trying to customize the status for a Service Request form.  We want to add some additional ones to that list.  I am not finding where I go to update that list.
Cheers!
Matt

Answer 1

The list you are looking for is in the Library Tab, Lists view, Service Request status. take a look at
How to Add a List Item.
I'd like to argue that this is probably not what you want to do, however, as the status property is pretty tightly managed by the out-of-the-box workflows that move service requests forward, and manually setting these statuses will likely break the out-of-the-box
activity status engine.
Instead, you probably want to Create a new MP in the authoring tool, Locate and
Extend the Service Request Class, add a new Enumeration property to your extension, use the Create List button to create a new list,
Save and seal your class extension MP, close your original unsealed class extension MP and open the Sealed copy, Create a second MP to contain the form extension,
Locate and
Customize the Service Request form,
add a new List Picker bound to the property and list you created before, Save and seal your Form Extension MP,
Import both the sealed versions into your test system, Create a new (unsealed) Management pack in the test system and all your list items to the list you created earlier, test the forms
and make sure they look right and show the right data, then Export the unsealed list MP, and import all three MPs (the sealed class MP, the sealed form MP, and the unsealed list items MP) into your production system.
This has the advantage that it gives you a new place to store your custom SR statuses that you can set to be whatever you like, and doesn't break the out-of-the-box activity engine workflows, or the grooming engine that depends on the "closed"
status.