Customizing the Help link in Portal Masthead

Customizing the Help Link in Portal Masthead is easy.
But what if we need to point that help link to another site that is require a user to logon? Is there any way we can have the other site to bypass the logon screen?
But than how will it check the logon credentials?

Hi,
you can use the user mapping functionality of the portal.
- Create an HTTP system in the portal and configure the user logon part.
- Define the user mapping per use in the user administration or let the user do it (personalization).
- Create an URL iView for that system.
- Configure the Help link of the masthead to use this URL iView.
When the user clicks the help link, the portal will use the URL iView and use the user mapping SSO mechanism.
br,
Tobias

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Help Link in Portal masthead

Hi All,
1. Help link in masthead by default points to help.sap.com i have changes it to a help document (Word document) which is residing in KM repository but after clicking on it asks for open, save , cancel oprions instead i wouls like to open the documents without asking open, save and cancel.
2. Help Document path in portal by default displays like this
http://myserver:52000/irj/go/km/docs/documents/company%20Portal%20Help%20Document.doc instead preference is http://myserver:52000/help
how can i change this.
Regards,
Murali

Hi Murali Manohar,
When it is asking for "open, save , cancel " in the pupup message one check box will be there as name "Always
ask before opening this type of file" just uncheck the check box while you again open the doc link it doesnot ask next time
please rewards point if helpfull
thanks
Chittya Bej

Need to have the help link at my custom pages

Hi All,
I want to have the help link in my few custom page's . Can anyone help me on this ...
Regards
Karandeep Singh

Keerthi,
Thanks for your update .
But my requirement was to create the help link on all the custom pages as it is appering in all standard pages .
For standard pages they have attached the standard function with standard menu (ICX_GLOBAL_MENU) due to which help is appearing in all the standard pages but if we want to have the help link on custom pages then we have to manually set the page layout property "Help Target" of all the custom pages .
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Karandeep

Remove or configure the help link

Is there a way to remove the "help" link in the top right corner of OBIEE? The customer does not want it there as it leads to Oracles documentation page that is not in the language they want it. It would enough if I can prevent it from being displayed when the end user view a dashboard or if I just could reconfigure it to lead to a custom page. Any suggestions?
Running latest version OBIEE.

Take a look at these threads. They have info for both 10g and 11g.
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Edited by: David_T on Dec 16, 2011 1:52 PM

The Help Link from the Application Pages Does not Work for Peoplesoft Campus Solutions 9.0

Hi everyone.
I have a problem, I have been trying to set up the Help Link from the Application Pages for Peoplesoft Campus Solutions 9.0 according to the instructions given in the Document: http://docs.oracle.com/cd/E17566_01/epm91pbr0/eng/psbooks/EnablingtheHelpLinkfromApplicationPages.pdf , (referenced in the Doc ID 1289101.1, E-PB: How to Set Up the Context Sensitive Help with Hosted PeopleBooks using Universal Linking).
I follow the instructions of that document carefully:
I go to: PeopleTools -> Web Profile -> Web Profile Configuration
    2. Then I choose the Web Profile: "Development".
    3. Then Change the value for the Help URL field by entering the following URL format: http://www.oracle.com/pls/topic/lookup?id=%CONTEXT_ID%&ctx=hrcs90r5 , the ctx parameter selected is the one that correspond to the Campus Solutions (hrcs90r5) according to the Product Line Code Table (ULinkID) especified in the mentioned document.
    4. Stop the Web Domain and Clear cache.
    5. Start the Web Domain again.
After setting up the Web Profile Configuration I test the help links, thas is why I click in the Help link in any Peoplesoft CS 9.0 Application Page (modify a person), but the next error message appears: "We're sorry, the topic you requested was not found.".
I tried many combinations with the ctx parameters URL but it does not work yet.
I did the same test, but this time using the Help URL field with a HRMS ctx parameter by entering the following URL format: http://www.oracle.com/pls/topic/lookup?id=%CONTEXT_ID%&ctx=hcm92pbr5 , and It works fine !!!
According to the previous test you realize that It works with HRMS ctx parameter but not with Campus Solutions 9.0 ctx parameter, Does anybody know what else can I do ? Am I doing anything wrong or missing? or maybe the Oracle's ctx parameter for Campus Solutions URL It is broken simply.
Thanks for you help and feedback.

2799444 - The page you are testing with appears to be a Workforce Administration page. Is that correct?
The CS PeopleBooks would only work for CS pages, e.g.: try navigating to Main Menu > Campus Community > Personal Information > Add/Update a Person
Also, you can use multiple ctx parameters:
E.g.: http://www.oracle.com/pls/topic/lookup?id=%CONTEXT_ID%&ctx=hrcs90r5&ctx=hcm92pbr5&ctx=pt852pbh2
This way the help would work for the HR related pages like Workforce Administration, Campus Solutions pages like Campus Community and also PeopleTools pages like Web Profile Configuration. Hope this clarifies your question. Thanks!

Can I redirect the "Help" link in SRM 7.0?

SRM gurus,
We are using a recording tool u201CEpilogueu201D to replace the standard SAP help in R3.
Where can I modify the SRM program to redirect the help link of shopping cart screen to this third party user help URL?
We are using SRM 7.0.
Thanks in advance!
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Hi Fisher,
Please refer to help center of Web Dynpro ABAP applications:
http://help.sap.com/saphelp_nw70ehp1/helpdata/en/de/f1429b914148e192f334edc59f2f5d/content.htm
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Check with your WD Abaper to explore.
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Donald

If I set Firefox as my default web browser, the help links on Adobe Dreamweaver and Flash's welcome screens don't connect to the help pages on Adobe's site. It just links to Firefox's start page and stops. The links work properly if Safari is set to the d

If I set Firefox as my default web browser, the help links on Adobe Dreamweaver and Flash's welcome screens don't connect to the help pages on Adobe's site. It just links to Firefox's start page and stops. The links work properly if Safari is set to the default browser. Please help.
== URL of affected sites ==
http://www.adobe.com

Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
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Please re-post the Help links!!!!!

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There is still a problem, If you start at
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How to remove the help link button on EP7.0?

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Thanks!
Do you have a way to hide/remove the help button on the ITS which renders SAP transaction?
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Dump with calling Custom search help in SRM Portal

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<u>This is clearly a SAP BASIS problem. You need to install GUI Patch 332 (gui46D_332.exe).</u>
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Where can I find the "help links" on the default Firefox homepage?

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How to find out URL of Masthead Help Link

Hi Experts,
I am working for a support project. Implementation team has long back left the project. I have to change the 'Help' link URL of Masthead area. There are three links in Masthead - Logoff, Personalize and Help.
At present when we are clicking on 'Help' link of Masthead, user is routed following website:
https://www.xyz.com.
In the new scenarion, when the user will click on 'Help' link of Masthead, user should be routed following website:
https://www.abc.com.
I can see the following property of Masthead iView:
Show Link in Masthead: Help
I am unable to find out where the URL has been stored.
Can you please let me know. Is it in UME or any other place? If yes, where excatly in UME.
I searched a lot in the code. I got the file (com.sap.portal.navigation.masthead) from server. After that I imported it in NWDS. I searched a lot in various places of NWDS. I can not see the URL.
It seems that javascript:openHelp is helping in getting URL. If yes, how?
<TD nowrap >
<hbj:link id="HelpLink" tooltip="<%=helpTooltipStr%>"
     linkDesign="FUNCTION" reference="#">
                                      <% if (!isPreview) { HelpLink.setOnClientClick("javascript:openHelp();");} %>
                                      <hbj:textView nested="true" text="<%=helpTextStr%>"/>
                                    </hbj:link>
</TD>
<TD nowrap>
Please help.
Regards,
Gary

Hi Sushil,
It seems that I don't have the correct masthead par file. I have got the masthead file from BASIS. It is com.sap.portal.navigation.masthead
The existing masthead par file has following setting in portalapp.xml
<property name="HelpUrl" value="http://help.sap.com/content/documentation/netweaver/docu_nw_04s.htm">
          <property name="plainDescription" value="Help Link URL"/>
          <property name="category" value="Navigation"/>
        </property>
        <property name="ShowLogInLogOffLink" value="true">
          <property name="validvalues" value="4/true5/false"/>
          <property name="plainDescription" value="Show Link in Masthead: Log In / Log Off"/>
          <property name="longDescription" value="Show or hide the 'Log In' / Log Off' link displayed in the masthead iView at runtime."/>
          <property name="category" value="Navigation"/>
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        <property name="HelpUrl" value="http://help.sap.com/nw04 ">
          <property name="plainDescription" value="Help Link URL"/>
          <property name="category" value="Navigation"/>
        </property>
This does not contain link https://www.xyz.com
Does this mean that the mathead par I am having is wrong.
Please suggest.
Regards,
Gary

Customize portal "Help" link based on user roles

Is there a chance to customize the Help link URL in Masthead iView based on user roles? The use case we have is that the "Help" should be different for users of the purchasing company from those of the supplying company.
Thanks.

Hello Jay.
This is a multi step process.
Step 1 : Create 2 desktops with everything as same but different mastheads.
- Copy your existing desktop and paste it in your working folder in PCD (Not select Delta link)
- Now download masthead par file.
- Modify your masthead par file where you will disable help link. Rename you masthead file (newMasthead.par) and export it from NWDS. Now import it in portal.
- open your framework page in desktop2. Just add your new masthead in it. Enable the new one and disable the existing one.
Step 2 : Create 2 groups of users. (First one belong to users who wish to see help link . i.e existing desktop) (Second of thoese users who do not have to see help link i.e. newDesktop)
- Assign users to appropriate groups.
- Assign same roles to both groups.
Step 3 : Modify main rule section in PCD.
- If group = HelpLinkUsers Then Desktop1
If group = NoHelpLinkUsers Then Desktop2.
You may find above process bit tedious and lengthy.
But if you wish to further customize your portal then this will be needed one day.
If you find problems in implementing any step then please search in google or SDN.
Please revert back on any specific question on above approach you may face while implementing.
Thanks

Make Portal masthead's help link languague independent?

Hi Team / Experts,
I need to make the help hyperlink in the masthead languague independent.
I know that the content of the help page is stored and maintained in the Portal KM content but it is an HTML file.
And the link to the help page is specified in the ***.masthead iview property
So what is the best solution to do this?
- Shoud i do it with a parameter and control it in the htlm file by reading the parameter and changing the content visible or redirecting it to another page? (then i have to change the html to some jsp file)
- Can i redirect to another page by clicking the help url directly
Regards,
Michael

Hi Jithin,
The link that you've shared talks about a different scenario.
In my case, I want to pass the portal user id when the user clicks on the Help Link present in the header area.
I am trying to pass it along with the Help Link Url property of a masthead iview but it is not getting passed to the target Url.
I would like to know if it is possible to pass the Portal User Id in this way or not.
Though if we create a appintegrator iview and pass the user id <User.UserID> along with the target Url, it reaches there.
Thanks & Regards,
Anurag

Rename the portal Help link in the portal

I need to rename the help link in the portal masthead to some other name. Is there any option to change with out import the masthead par fil in to NWDS and hardcoding the help link name.

Hi Bris ,
you can do that ...open the Default Framework
Which is available at
Navigate to Content admin> Portal Content -> Portal User ->Standard Portal User
Refer to this also
MastHead Change & Portal Desktop
Now open the masthead from tyhe framework https://weblogs.sdn.sap.com/weblogs/images/251750294/framework_laout.jpg , there in the properties you will find an entry called as help link , change it over there it works fine .I have tested that for any issues please let me know
Thanx
Pankaj

Customizing the Help link in Portal Masthead

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