Customizing the Knowledge Directory in Plumtree 5.0.4

Hi all,
We're using Plumtree 5.0.4 Java version. We need to make some cutomisations to how the documents (i.e. the link URLs) are displayed in the Knowlede Directory. Any ideas which are the views or other files which we may need to "override" with our own implementations?
Thanks!

Hello,
did you find the answer to this question?
I have the same issue

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Error occurred while publishing the content item to the Knowledge Directory

We are receiving the following error upon publishing non-binary content items to the knowledge directory:
Error occurred while publishing the content item to the Knowledge Directory. Contact your portal administrator.
Ironically, in the KD, we call see all content items located in Publisher when we are in Edit mode -- even though they haven't been published to the KD yet. In Browse mode, we can't see any content items.
Has anyone see this error before? What could be the cause?
We are using ALUI 6.1.

Hi,
If you are seeing the documents in the Knowledge Directory and in edit mode, but not browse mode then check/try the following. What exactly were you doing when you got the error? Were you in Publisher or in the Knowledge Directory and running the Simple Submit task?:
1. Try to approve the documents in edit mode.
2. Go to the Administrative->Intrinsic Operations and run the following jobs.
--> Search Update 1
3. Make sure you have proper permissions on the folder in the Knowledge Directory and Publisher Folders.
4. Check the permissions on the Content Source for the Knowledge Directory
I need a little more information to get your better help.
tnx
James

How to get user name of user who uploaded to the Knowledge Directory?

Greetings,
How can I find out who uploaded a document to the Knowledge Directory?
My users want to know who uploaded the documents they are viewing in the KD. I hope there is some option other then creating "Related Experts" for each folder.
The Collab. Server displays the user who uploaded the documents.
Thanks in advance,Justin

May be you can try to use WHEN-CREATE-RECORD trigger.
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Fires when Oracle Forms creates a new record. For example, when the operator presses the [Insert] key, or navigates to the last record in a set while scrolling down, Oracle Forms fires this trigger. Definition Level form or block

Best practices for using the knowledge directory

Anyone know when it is best to store docs in the Knowledge Directory versus Collab? They are both searchable, but I guess you can publish from the Publisher to the KD. Anyone have any best practices for using the KD or setting up taxonomies in the KD?

Hi Richard,
If you need to configure dynamic pricing that may vary by tenant and/or if you want to set up cost drivers that are service item attributes, you should configure Billing Tables in the Demand Management module in 10.0.
The cost detail functionality in 9.4 will likely be changed to merged with the new pricing feature in 10.0. The current plan is not to bring cost detail into the Service Catalog module.

Publisher Content to the Knowledge Directory

Hello,
I want to publish a single portlets published content to the knowledge directory. Let's call the portlet 'Policy Info'
So I created a publisher crawler. Unfortunately, it would not let me drill down to the exact portlet. I only gave me a choice at the root level of all the portlets. (I don't want all publisher portlet content item to show up in the KD).
I tried to create a filter that would grab only info from that specific portlet. But the filter does not have a property to specify the portlet name. I can create a filter on each content item, but that means adding or deleting a filter every change.
Any ideas how to get the published content from 1 specific folder into the KD?
Thanks,
V
Computers are like Old Testament gods; lots of rules and no mercy. ~Joseph Campbell

Vivek,
It should allow you to do so. You can drill down to the exact portlet folder and configure that folder in the Publisher Crawler.
Note: All root level folders are Hyperlinks, when displayed while creating a publisher crawler. Click on the root folder and navigate to your portlet folder.
Thanks,
Bharat
Bharat Karthik
[email protected]
http://www.eminenttech.com/

Content Items and the Knowledge Directory - 3 questions

1) Does anyone know of a way to set the default KD folder where all items in a Content folder should publish?
2) Is there some code I can put in the data entry template to force any content item published to automatically publish in the default KD directory I specify?
3) And on previously published Content items, is there a way to publish all items in the articles folder en mass to a specified KD folder without going to each one and selecting "publish to directory"?

Hi,
If you are seeing the documents in the Knowledge Directory and in edit mode, but not browse mode then check/try the following. What exactly were you doing when you got the error? Were you in Publisher or in the Knowledge Directory and running the Simple Submit task?:
1. Try to approve the documents in edit mode.
2. Go to the Administrative->Intrinsic Operations and run the following jobs.
--> Search Update 1
3. Make sure you have proper permissions on the folder in the Knowledge Directory and Publisher Folders.
4. Check the permissions on the Content Source for the Knowledge Directory
I need a little more information to get your better help.
tnx
James

Filters and the Knowledge Directory

Hello,
Has anyone been able to get Filters to work with 6.0 or 6.1?
I cannot. For a work around - been using Smart Sort.
Comments?
V
Computers are like Old Testament gods; lots of rules and no mercy. ~Joseph Campbell
Edited by vivekvp at 04/18/2008 10:07 AM

You most likely have all this stuff set, but things to double check.
1. On the crawler, make sure you are not doing a mirrored crawl.
2. On the crawler, make sure you choose the option to Apply the filter of destination folder on the Main Settings page.
3. On the crawler, advanced settings page, choose Do not import for "When Rejected Documents are found" and when revisiting previously imported documents, check "try to import them into additional folders.
4. Make sure you have a filter on the target folder, not just ones below it.
5. On the Target folder click edit and on the Main settings page make sure you select Links that Pass All Filters on the question "When Sorting, allow into this folder".
6. Make sure your Default folder is not the current folder.
I probabilly should have said this first, but I beleive filters only work if you are using crawlers, not for manually uploaded documents.
HTH,
Berney

Storing links to WMV in Knowledge Directory...Possible to not parse?

When i add a wmv to the knowledge directory, the portal attempts to parse the video (supposedly for the search index).
My WMV video is 160MB, and I get: Extended Error Message: Exception of type System.OutOfMemoryException was thrown.
Can't i juat add it as a card to the KD without the portal trying to download it first?

now its coming back to me...
So i wanted WMV videos to have their own icon, so i created a content type called Windows Media Video File which uses the Document Accessor "File Accessor"
Then in the content type map i have
File Type: *.wmv -> Windows Media Video File
MIME Type: video/x-ms-wmv -> Windows Media Video File
Is there a way I can keep my custom WMV icon on my videos and still categorize them as non-indexed format?

URL Property of Knowledge Directory Web Document

I need to change a web link that was submitted to the Knowledge Directory with the Simple Submit. Old URL (http://www.mycompany.asp). New URL (http://www.mycompany.aspx)
I need to change the 'open document url' and it is not an editable field in the card properties. I tried changing the URL property and it didn't have any effect. The portal kept showing the same old document. When I deleted the property the Portal "freaked" out and bombed. I tried re-adding the URL property to the card and it continued "freaking" out and not working.
How is one supposed to update the URL for a card? It seems that this is not possible. As a test. Submit a Web Document using Simple Submit for http://www.espn.comand then change the URL property on the card to http://www.plumtree.com the portal continues to open http://www.espn.com:-((((

There table in portal database called 'ptcards'. Column named 'URL1' holds URLs of submited files.
Change urls then restart IIS on portal server.
Boris.

Property URL of Knowledge Directory Web Document

I need to change a web link that was submitted to the Knowledge Directory with the Simple Submit. Old URL (http://www.mycompany.asp). New URL (http://www.mycompany.aspx)
I need to change the 'open document url' and it is not an editable field in the card properties. I tried changing the URL property and it didn't have any effect. The portal kept showing the same old document. When I deleted the property the Portal "freaked" out and bombed. I tried re-adding the URL property to the card and it continued "freaking" out and not working.
How is one supposed to update the URL for a card? It seems that this is not possible. As a test. Submit a Web Document using Simple Submit for http://www.espn.comand then change the URL property on the card to http://www.plumtree.com the portal continues to open http://www.espn.com:-((((

There table in portal database called 'ptcards'. Column named 'URL1' holds URLs of submited files.
Change urls then restart IIS on portal server.
Boris.

PRC - Knowledge Directory - createRemoteDocument - 'Object Not Found'

I can connect to the Knowledge Directory (verified in that I can walk the folder structure etc... )
I can upload files to the document repository (verified in that when I upload the file via PRC I return the new folder and file name and can go to the new physical file, rename it and open it)
But when I try to make a card for that file within the KD, by way of createRemoteDocument(x,y,z) I get the following error:
<pre>
com.plumtree.remote.prc.PortalException: null; nested exception is:
java.rmi.RemoteException: -2147205120 - Error in function PTBaseObjectManager.Open (nObjectID == 214, bLockInitially == false): -2147205120 - Object not found.
at com.plumtree.remote.prc.DocumentWrapper.save(DocumentWrapper.java:84)
</pre>
Thoughts?
Any assistance would be greatly appreciated.
Thanks,
-Mel

Hi mdkelly, Sorry for such a late reply (due to credential issues).
I am using Windows task scheduler to schedule the task. I am given the administrator access to the server (Windows Server 2012). So I think I set to run the script under system account.
My apologies for asking this, am I missing something while scheduling the script through task scheduler? how to check if the scheduled task is running under who's credentials? How to pass my (admin) credentials, so that the script execution won't face
a problem? Any suggestion on the above questions will be helpful. (I tried to search on net for the questions but didn't get any conclusive answers)
Thanks in advance.

Metadata and knowledge directory

Does anyone know of a good way to capture extra metadata for documents that are uploaded to the knowledge directory? What we're looking for is a way for users to enter additional properties besides name and description - author, date published, language, etc. We have been using a product that we bought from a vendor but there are some issues, mainly its interacion with search.
So, any ideas on how much customization would be required, or does anyone know of existing solutions? Thanks.

I have done this with crawlers for MS Office documents and PDF's which have custom properties by defining additional property types and attaching them to document types or in the global document type property. The same should work with document upload as well.

CachedOpenCommunityInfo throws exception on Knowledge Directory pages

I have built custom nav that calls the CachedOpenCommunityInfo method. This method throws an exception with a message suck as "*** ERROR *** Could not access the community." when I click on the Knowledge Directory of my community.
Any ideas why this is throwing an exception and how to avoid the exception?
Ideas are greatly appreciated.

The answer is simple. Your program wants to define a new attribute definition, but the name you want to use for it is already used. (Perhaps it was done previously by your own program ;-)). You can give another (not used)name for the new attribute, or delete the old one from the attribute definitions in your directory. How you can do the later depends on the directory server you use. But you always can do it with a java program, and writing it is a good excercise. :-)
BR,
don

Setting Approving content only to be seen in knowledge directory

Hi- We are trying to implement the workflow of the content server V6.1 to allow publishing content to the document directory. We have set up a workflow , with the initiator step and an approval and publishing step (2 steps ) If the user performs the publishing to directory from the information tab before approving the document, users can see the un-approved document in the knowledge directory.If the user performs the approve function, the workflow ends without the ability to publish, unless we will allow publishing on the first step. Is there a way to set up the flow to allow only approved content to be seen in the knowledge directory ?

Yes, this is likely to be an understood problem. Im guessing this is a cluster install (which is where the problem normally occurs) - in which case the .../SYS/... directory does not exist on the local server.
You need to go into System Administration --> System Configuration then into Knowledge Management --> Content Management.
In here go into Repository Managers - File System Repository. This is the /etc/ repository where all the images etc are stored. You need to complete correctly the Root directory which should be somthing like:
//<cluster share>/<share directory>/<SID>/SYS/global/config/cm/etc
and because its a cluster it MUST be read only. If its not a cluster install then please let the forum know and we can consider other possible solutions. Oh, and dont forget that the portal nodes must be restarted for the change to take effect.
Thanks.
Haydn

Community Members and Knowledge Directory Link

Hi,
I'm using the support centre nav scheme but can't get the 'Community Members and Knowledge Directory' link to appear (the one that appears like an extra community page).
I've set the property in the Community Wizard but that doesn't work. And I've tried to do it by amending the code for the nav scheme, but can't get it to appear. It appears to be the way the page links are generated in the nav scheme code, but this link isn't a page. And I can't figure out how it's generated in the native nav scheme code.
Anyone got this to work, or have any ideas about to get it work?
Thanks in advanceDavin

I believe the support centre navigation does not display the knowledge directory link. You would need to add it yourself. The GetCurCommPages call on CommunityNavPage will give you the Community pages inside the current community and the knowledge directory link. If you just want the knowledge directory link without the mypages, you would need to create it yourself. Look in GetCurCommPages in NavigationModel for example.

Customizing the Knowledge Directory in Plumtree 5.0.4

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