CVP 8.0 with ICM : CPE Releasing call after network transfer

Is there a way to script a label or configure CVP so that a *8 Network transfer will be initiated with the CVP tearing down the call with the Carrier (on TDM interface)?
I have a situation where ICM sends a label to CVP to use Carrier Take Back and Transfer function to Transfer the call to Agent B on a DID number; and the Carrier does not support Blind Transfer. This is resulting in the Calling Party receiving Music on Hold while the CVP remains connected to Agent B. The call connection between the caller and Agent B will not complete until the call to CVP is released. Since the Carrier isn't able to release the call, I need somehow to configure CVP to release the call after sending the DTMF digits sent by ICM to the carrier.

What you are describing there sounds like a Hookflash. Have a look at SIP Hookflash in the CVP Configuration Guide.
Cheers,
Kris

Similar Messages

CVP 7.0.2 compatibility with ICM 8.5 or 9.0

Is there any official documentation on the compatibility of CVP 7.0.2 with newer versions of ICM?
I am interested in knowing, if anyone ever successfully connected a CVP 7.0.2 Call server with ICM PG 8.5 or 9.0.

This is definitely not supported. I believe there will be issues with the communication between PIM and CVP.
Take a look at the below pages.
http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_8.5(x)
http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_9.0(x)
However ICM 7.5.10 does support CVP 8.x very well.
-Sunil

How to call CVP VXML Script from ICM

Hi,
Please help me in the below scenario-
ICM-7.5
CVP-7.0
I am trying to invoke a CVP VXML Script from ICM.
Scenario is, I have made a small VXML script in CVP & I want to invoke this script from ICM.
Needs specific parameter to achieve the same.
Please help me to achieve the above.
Thanks,
Manish

The VXML server comes with the 2 port evaluation licence and a working application called "HelloWorld". The first test you should make is to have ICM invoke "HelloWorld" - the spelling must be correct, case sensitive.
You can tell if the VXML Server can run the application by using your browser.
http:// ADDRESS>:7000/CVP/Server?application=HelloWorld
should return a page of VXML. Check VXMLServer\admin\status.bat and it should show that one person is in the application HelloWorld.
Then call http:// ADDRESS>:7000/CVP/Server?audium_action=hangup
will return the disconnect page of VXML data and drop the call, and now status should show no callers in the application.
REgards,
Geoff

Difference between Release call, End and Termination node in ICM

Hi all,
Can anyone let me know the clear difference between Release call, End and Termination node in ICM and in which situations we should use these nodes.
Thanks.
Regards
Deepak

Check this, hope will be helpful.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf
Sent from Cisco Technical Support iPhone App

ICM Partition In Call Manager

Hello,
Do all the DNs in ICM have to be in the same partition in CallManager? Because some calls parked from the ICM extensions cannot be retrieved on non-ICM extensions, which are in a different partition.
Thanks,
Matt

No.
Partition design often dictates a separation of contact center and non-agent phones.
The reason is we do not want a non-agent to be able to call an agent on their contact center extension - possible call collision with ICM routed calls. Often agents have two lines, the CC line in one partition and the private line in another partition. If there are geographies involved (say virtual contact centers through CVP) then CC lines could be in a branch-specific partition while private lines and non-agent phones are in a company-wide partition.
So, although I am not familiar with your problem, I am not surprised.
Let's see if I have this correct - an agent receives a call through the ICM Router, and they talk to the customer and the agent determines that a non-agent (back office person) knows how to help. They start a transfer to this person (customer goes on hold) but get a busy signal.
They get the customer back and ask them if they want to be parked on the target phone. Customer says yes, so the agent starts a transfer to the call park point (fuzzy here) and completes the transfer, getting out of the loop.
Non-agent realizes they have a call park (do they?), finishes current call, tries to retrieve from park but cannot.
Regards,
Geoff

UCCE: Adding CVP in parallel with IP-IVR?

My newest project consist of adding a pair of CVP servers and move part of the logic currently handled by IP-IVR to CVP. The end result being that calls will arrive at ICM, go to IP-IVR, and only certain types of calls will then go back to ICM to be sent to CVP. From CVP the call will either end or be returned to ICM to be sent back to the IP-IVR. If anyone has done something similar I would love some pointers.
That being said, here's my question. We have a PG pair with two PGs (PG1 UCM, PG2 IP-IVR). So, our only option would be to add two new PIMs to PG2, right? I've never seen a configuration like that, but it's my understanding that it should work. Ideally, PG1 would have been for UCM and IP-IVR, however time is a big factor here and don't think we have the time to reconfigure the system to make it ideal.
david

Hello David,
You didnt mention whcih version of UCCE you are running but I am going to assume it is 7.5(x).
SRND for 7.5(x) has a sizing section which goes over the options for PG setups:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/75/c7sizing.html#wp1103854
It shouldnt be too bad to change the CUCM PG to a generic PG and then add the IPIVR PIM to that. Other alternative is what you are asking and to just add the two CVP PIMs to your VRU PG2. Another possibilty is to add PG3 with the two CVP PIMs to that. SRND states that "Up to 2 PG types are permitted per server, provided that any given server is limited to the maximum agent and VRU port limitations outlined in Table 10-2." In this scenario you would have three PGs but two PG types ( 1 CUCM PG and 2 VRU PGs). So it seems that you have three options to think about.
The SRND should help though.
I hope this helps.
-Denis

Doubts with ICM / CUCM

Hi All,
I need your ideas to implement the below scenario for one of our customer.
Customer has 4 location E.g., North , South , East and West.
There is a TFN which is mapped to a script and when the user dials this TFN and selects the option North or South or East or West the call should go to that region.
Scenario :
The script has IF condition which checks which region the user chooses then it sends the call to a Label ( Extension number ) to the CUCM.
For Eg., when user chose North Region and ICM send that call to CUCM Label and suppose the North region user is Busy or logged out then the call should go to South Region extension.
How to implement the above scenario , is there option in Script to check with CUCM whether the extension is busy or loggedout and send the call to other region or it can be done with CUCM configuration.
Regards
Sathya

Sathya,
In Target Requery, When your Peripheral fails to Deliver call to Target or Label, it will submit re route request to Router and Router will resume the script execution from failure node and takes the routing Up.
So lets assume that call comes to CVP on TFN, and hits ICM Script.
In script you play menu to caller and get the selection(south,north,west,east)
now based on selection, you are using label node to send LABEL back to CVP and the same label will point to device or CTI RP on CUCM using CVP static routes.
now in the label node, check the target requery check box. i have attached screen shot.
enabling this will Add failure path to label node, and you can use the failure path to send one more label back to CVP which points to some other zone.
The Label can be dynamic or static, however you wish.
i have also attached one sample script, where call comes DN, and i do send to VRU, and after successful operation i send one label back to CVP and if that fails i send one more label back to CVP.
i hope this clears your doubts.
Regards
Chintan
~please rate all helpful posts and mark the answer as correct if any

Issue with Proximity Sensor during calls - Continued.

This thread is a continuation of Issue with Proximity Sensor during calls which was getting too long and causing some browsers to time out. The old thread has been locked and the last post links to this thread.
Thank you.
Apple Discussions Hosts

I find it completely ludicrous that Apple can interject on this thread and say it's received too many posts and has to be shut down and a "new" thread started. Really now? Seriously? Couldn't they also simply pop in and post 'hi guys, we hear you and are working on it' ...or something to that effect? That's my main complaint really is the deafening silence. What they're basically telling us is to complain all we want, if we don't like the phone then return it for a refund ...that is if you still have your original defective phone, for all you that already swapped phones, you're beat and are stuck with our mistake for the next 2 years when you'll be upgrade eligible again. ...WOW, thanks for the statement without technically releasing one. ...I think we're all left in the dark because Apple really doesn't know what is going on with the sensor, they can't and or won't release a statement without getting the facts straight. ...but we all know one fact is straight...the sensor is dysfunctional and that alone deserves an acknowledgement. How are we to have faith in Apple to fix the issue when we're left to believe they don't think there is one.
...btw update on "my fix" ...deleting all your photos and putting the phone in your arm pit and then under your pillow is only a temporary solution, for mine sensor is on the fritz again. ...shaking my head, if only this were
funny.

Error When Installing Cisco ICM Maintenance Release 8.5(4)

Hi,
I've successfully installing ICM 8.0(1a),
My environment is Windows Server 2008 R2 Enterprise, Service Pack 1 x64.
Now I'm trying to install Cisco ICM Maintenance Release 8.5(4), but the error occurs,
the log is :
2014-09-03 14:09:27 [Information] Logging initialized. Log File: C:\Temp\Maintenance Release ICM8.5(4)\20140903_140927_Maintenance Release ICM8.5(4).log
2014-09-03 14:09:27 [Information] Displaying new modal message, buffer empty: Initializing Patch Installer
2014-09-03 14:09:27 [Information] Manifest file location: C:\Users\ADMINI~1\AppData\Local\Temp\{5ADEF78E-6528-46A7-AB78-D38F394ADE23}\{0202A80B-FA3B-48B1-A64F-62AD902E62F9}\PatchManifest.ini
2014-09-03 14:09:27 [Information] Patch Information folder is C:\icm\PatchInfo_ICM_8_5_4_0_0_0_336
2014-09-03 14:09:27 [Information] Initializing Version checking data structures with data from current system and patch.
2014-09-03 14:09:27 [Error] Unable to get patch info from the registry because SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch) does not exist
2014-09-03 14:09:27 [Error] Error reading Display Name value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Product value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Base value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Major Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Minor Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Maintenance Release Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading RUP Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading LRP Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Featurette Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Installer Version value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Install Timestamp value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Uninstall Location value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Error] Error reading Prior CurrentPatch value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Information] Unable to read PriorCurrentFeatures value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch) This is probably because this key was not in prior patches.
2014-09-03 14:09:27 [Information] Unable to read Patch Language value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch) This is probably because this key was not in prior patches.
2014-09-03 14:09:27 [Information] Unable to read Features value from the registry key SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch) This is probably because this key was not in prior patches.
2014-09-03 14:09:27 [Error] One or more errors were encountered retrieving the patch information from the registry: SOFTWARE\Cisco Systems, Inc.\Patch\ICM\8.0\Patch\(Not A Patch)
2014-09-03 14:09:27 [Information] Installer cleaning up and aborting.
2014-09-03 14:09:27 [Error] See the installer log for more detail.
2014-09-03 14:29:48 [Information] All modal messages are now closed.
can anyone help this?
Thanks in advance,

Hi Chintan,
I've already installed MR 8.5(1), but the error still occurs when installing MR 8.5(4)
The Log is :
2014-09-02 18:13:28 [Information] Logging initialized. Log File: C:\Temp\Maintenance Release ICM8.5(4)\20140902_181328_Maintenance Release ICM8.5(4).log
2014-09-02 18:13:28 [Information] Displaying new modal message, buffer empty: Initializing Patch Installer
2014-09-02 18:13:28 [Information] Manifest file location: C:\Users\ADMINI~1\AppData\Local\Temp\2\{0F8C826B-7BE2-4513-81D8-1C3FC1D25DD9}\{0202A80B-FA3B-48B1-A64F-62AD902E62F9}\PatchManifest.ini
2014-09-02 18:13:28 [Information] Patch Information folder is C:\icm\PatchInfo_ICM_8_5_4_0_0_0_336
2014-09-02 18:13:28 [Information] Initializing Version checking data structures with data from current system and patch.
2014-09-02 18:13:28 [Information] CloseWindow: Now in; Window=Cisco Unified ICM/Contact Center Enterprise & Hosted Installation
2014-09-02 18:13:28 [Information] All modal messages are now closed.
2014-09-02 18:13:28 [Information] Checking whether current installed patchs is the one this installer is attempting to remove.
2014-09-02 18:13:28 [Error] The latest installed patch ICM_8_5_1_0_0_0_465 does not match this uninstall program.
This later patch must be removed before this uninstall can be run.
2014-09-02 18:13:28 [Information] Installer cleaning up and aborting.
2014-09-02 18:13:28 [Error] See the installer log for more detail.
2014-09-02 18:13:53 [Information] Cleaned out modal message buffer and stack.
Then I uninstall the MR 8.5(1), then try to install MR 8.5(3),
I've successfully install the MR 8.5.(3), then I try to install the MR 8.5(4), but the error still occurs,
The Log is :
2014-09-02 19:19:26 [Information] Logging initialized. Log File: C:\Temp\Maintenance Release ICM8.5(4)\20140902_191926_Maintenance Release ICM8.5(4).log
2014-09-02 19:19:26 [Information] Displaying new modal message, buffer empty: Initializing Patch Installer
2014-09-02 19:19:26 [Information] Manifest file location: C:\Users\ADMINI~1\AppData\Local\Temp\2\{FF1FBA60-1E9C-4068-A0E0-0704D8C43A5F}\{0202A80B-FA3B-48B1-A64F-62AD902E62F9}\PatchManifest.ini
2014-09-02 19:19:26 [Information] Patch Information folder is C:\icm\PatchInfo_ICM_8_5_4_0_0_0_336
2014-09-02 19:19:26 [Information] Initializing Version checking data structures with data from current system and patch.
2014-09-02 19:19:26 [Information] CloseWindow: Now in; Window=Cisco Unified ICM/Contact Center Enterprise & Hosted Installation
2014-09-02 19:19:26 [Information] All modal messages are now closed.
2014-09-02 19:19:26 [Information] Checking whether current installed patchs is the one this installer is attempting to remove.
2014-09-02 19:19:26 [Error] The latest installed patch ICM_8_5_3_0_0_0_170 does not match this uninstall program.
This later patch must be removed before this uninstall can be run.
2014-09-02 19:19:26 [Information] Installer cleaning up and aborting.
2014-09-02 19:19:26 [Error] See the installer log for more detail.
2014-09-02 19:19:49 [Information] Cleaned out modal message buffer and stack.
I haven't try to install MR 8.5(2),
is it must to install 8.5(2) first to upgrade 8.5(4) ?
Thanks

Before I update, is firefox 27.0.1 compatable with Skype click and call?

Every time I update Firefox I lose Skype click and call and have to wait weeks for access to it again. I now will not update Firefox until I know it is comparable with Skype click and call.
Is firefox 27.0.1 compatable with Skype click and call at this time?

I presume ''"Skype click and call"'' is official [http://portableapps.com/apps/internet/firefox-portable-esr Skype] software.
If you need skype and this happens on every update an unoficial solution would be to install Firefox portable ESR as an additional browser and then use that for skype whilst using the fully updated Firefox Release for all other browsing. (Firefox Portable is based on Mozilla Firefox, the ESR version probably will remain compatible with skype and not have problems on updates )
* http://portableapps.com/apps/internet/firefox-portable-esr
The official solution would be to use Firefox Releases and update Skype. Complaining to Skype as necessary when it is not compatible with the Firefox Releases. Skype will be aware of the Release dates and will be able to test and modify their software as necessary whilst using public pre release versions of Firefox. <br />Presumably Skype is controlled by MS and they would prefer you to always use IE and not use Firefox at all.

Anyone successfully integrated Nortel Contact Centre 6 with ICM 7.2.7 PG?

We have an ICM system currently running ICM 7.2.7 at the CICM, with an ICM 7.2.7 symposium PG which we are trying to integrate with a Nortel CC6 call centre system.
The CC6 system has successfully acquired the agent handsets from the meridian 1 ACD connected to it.
I have downloaded and installed the CC6 SDK files for HDX, RSM and RTD from Nortel and installed these on the PG (using ANSI option for HDX and RTD SDK installers) and have edited the registry to update the NINameServer entries in the SDK as per the cisco documentation. I have also run the Nicomsetup executable in the SDK and this has successfully completed.
However when I start up the PG processes, the PIM initially goes Active (HDX registers OK along with RTD) but then shows messages that the RTD DLL lost connection to the RTD server on the CC6 machine (background network pings show no lost packets). This RTD DLL then reestablishes connection by itself for a while before OPC decides to shutdown and restart the PIM , the whole cycle then repeats.
I have rebooted both the PG and the symposium server but doesn't make any difference.
New to symposiums so probably something I have missed on the CC6 system.
Anyone managed to get these successfully integrated, if so what things resolved the issue?

Hi,
I'm wondering if you ever got this working. I am currently experiencing a similar issue integrating with ICM 7.5.6.

What's up with these unwanted, unsolicited calls?

Beginning yesterday morning, I've gotten four calls from area codes within California. I do not recognize the numbers, and I have no contacts in these areas.
(All mobile numbers on this post has been deleted to comply with VZW Community ToS)
Message was edited by: Verizon Moderator

All my phone numbers have been on the DNC registry since 2007; I have current confirmations.
It is apparent to me that Verizon has no interest in dealing with this problem; I am still NOT convinced that my personal information was not leaked or otherwise compromised by Verizon. Your assurance that you do not release personal information to third parties is of little comfort to me; Verizon, like any other organization, has in its employ dishonest and/or incompetent people.
Date: Mon, 13 Aug 2012 14:33:29 -0600
From:
To:
Subject: Re: What's up with these unwanted, unsolicited calls? - Re: What's up with these unwanted, unsolicited calls?
                                                                                Re: What's up with these unwanted, unsolicited calls?
    created by Verizon Wireless Customer Support in My Bill - View the full discussion
    I know unwanted calls be a pain in the neck CSwa! I recommend adding your number to the Do Not Call list and taking advantage of our free call and message blocking feature.
Please be assured we do not release any of our valued customers' personal information to third parties. I have included a helpful link below for your reference.
bit.ly/KQCmRY
Sincerely,
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport
>Post edited to remove personal email addresses
Message was edited by: Verizon Moderator

[Help Wanted] soap1.1 webservice, filling a tree with the result of calls...

Hi,
I'm having trouble with filling a tree with the result to
calls to a document/wrapped soap 1.1 webservice.
I first declared the webservice in the mxml file as it was in
the examples and tried to call it with no luck. The fault was it
wasn't finding the document type for the call's unique parameter. I
figured out the solution to this, I added a method in the
webservice declaration having a single element named the same as
the required parameter, and inside it, the "actual" parameters,
bound to variables defined elsewhere.
The reason for wanting the tree to be filled programatically,
is the potential whole contents of the tree can be about 1.000.000
nodes. Huge.
quote:
<?xml version="1.0" encoding="utf-8"?>
<mx:Application xmlns:mx="
http://www.adobe.com/2006/mxml"
layout="absolute" applicationComplete="initM()">
<mx:Script>
<![CDATA[
import mx.collections.ArrayCollection;
import mx.controls.Alert;
import mx.controls.treeClasses.TreeListData;
[Bindable] public var aParentId:String = null;
[Bindable] public var aLevel:Number = 0;
]]>
</mx:Script>
<mx:WebService id="lws" wsdl="
http://myServer/myContext/myPortURI?WSDL"
useProxy="false" makeObjectsBindable="true">
<mx:operation name="getNodes" resultFormat="object">
<mx:request>
<getNodesElement>
<parentId>{aParentId}</parentId>
<level>{aLevel}</level>
</getNodesElement>
</mx:request>
</mx:operation>
</mx:WebService>
<mx:Tree x="0" y="0" width="326" height="100%"
id="layoutTree" enabled="true" labelField="nodeName">
<mx:dataProvider>{lws.getNodes.lastResult}</mx:dataProvider>
</mx:Tree>
<mx:Script>
<![CDATA[
public function initM():void {
lws.getNodes.send();
return;
]]>
</mx:Script>
</mx:Application>
So, here's the problem:
1.- In both Java2 and .NET, I've been able to produce sets of
proxy classes from the webservice wsdl, these include a proxy class
for the service port and a set of classes for both the call
parameter types and the call result types. I have not found yet a
way to do the same with flex2, so I wonder, can I produce the
required classes for dealing with such a webservice in an automatic
way with flex2?
2.- The second problem, is I haven't found a way to make a
webservice call in sychronous mode, and I can't seem to find a way
to set the parameters for the subsequent calls to the webservice.
Is there a way to make a call to such webservice programatically? I
mean, I've been able to make the first call I need programatically,
but what if I end up making 2 or more simultaneous calls? I can't
rely on setting the `variables defined elsewhere` before each call,
because of possible concurrency issues (calls will be long after
the 2nd level of the tree), so I wonder if there's a way to make a
call to such webservice (document/wrapped, soap1.1) passing it the
parameters programatically. If so, can I just put the parameters or
do I have to produce the complete enclosure? If I have to produce
also the enclosure, any hint on how to do so? I will need to pass
different parentId, level pairs probably triggered by tree events.
3.- the other problem, finally, is Tree looks quite different
to me than the Java2 one. In java2, I can easily produce a changing
model for the tree wich will even handle the calls to the
webservice as needed (triggered by the tree itself), making it a
`live model`. If there is a way to produce the same behaviour in
flex2, I haven't found it yet. Sure, I've only downloaded the trial
version yesterday, so I may have overlooked some docs or blogs.
Any hints would be appreciated, specially on programatically
modifying the tree, and making calls to the webservice changing the
parameters every time.

1. Not yet, but we're looking into supporting this in an
upcomming release.
2. All RPC requests must be made asynchronously... this is a
restriction of the way the Flash Player makes network requests
(otherwise movies, which are single threaded, would hang waiting
for results). You should be able to use the ActionScript API to
programmatically call web services with normal parameters.
3. If you leave makeObjectsBindable="true" (which it is by
default) the Objects and Arrays will be wrapped in ObjectProxies
and ArrayCollections automatically and will report change events,
however I don't believe that we have an example that links these
change events up to subsequent web service calls, but it would be
possible (but not automatic). A feature that does do this sort of
thing automatically is the Data Service, although this does not use
WSDL/SOAP to describe/communicate with remote services and you have
to setup a Java assembler to work with our adapters on the
server.

Iam using iphone 4s and Iphone 5s with same apple ID but my network is different and whenever Iam getting call in i5s and in my both handset same calls are coming. Please provide me solutions

Iam using iphone 4s and Iphone 5s with same apple ID but my network is different and whenever Iam getting call in i5s and in my both handset same calls are coming. Please provide me solutions

On both devices, go to Settings>Facetime and turn off cellular calls.
~Lyssa

I have my daughters Ipod, my iphone, my wife's Iphone and Ipad on the one Apple ID. Since the latest update we are receiving Imessages from our daughter's Ipod with my wife's caller ID on the one message strand. Can I fix this problem?

I have my daughters Ipod, my iphone, my wife's Iphone and Ipad on the one Apple ID. Since the latest update we are receiving Imessages from our daughter's Ipod with my wife's caller ID on the one message strand.
Is it possible to differentiate between all the devices?Can I fix this problem?

I recommend that you
Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Use the new ID on her iPod but only for:
Settings>Messages>Send and Receive
Settings>FaceTime
and Settings>iCloud if you want her to have separate Contacts Calendar and some other things.
Continue to use the same/common Apple ID for Settings>iTunes and App stores so you can share purchases.

CVP 8.0 with ICM : CPE Releasing call after network transfer

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