Cvp call flow trace

i am trying to disable call flow trace on CVP call server 8.0.1. when i use the commande setcalltrace off on voice browser administration i got a message saying :
This command is now obsolete. CallFlow trace is now turned ON by default and can
not be turned OFF.
how can i disable call flow trace???

it's on all the time. can't be turned off. the document could be just confusing.

Similar Messages

Packet Trace or Call Flow for IP Softphone

I have been searching around for a while not finding any packet trace or call flow document on the IP softphone. Is there anything like this available ?
Regards,
Mat

For Tracing the calls on IP softphone you can refer the following document. This document has the following section
Tracing the Cisco IP SoftPhone GUI Application - which explains how to setup
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/softphon/admin/ad_trbl.htm#1037447

CUCM to CVP calls. CTI-RP vs Route Pattern

CVP 9 or above
CUCM 9 or above
Requirement:
1. Consultive Warm Transfer - The agents to be able to transfer calls to a a different department by dialing an internal number and wait in the queue until answered.
2. Internal - Back-office people to dial internal IT-Helpdesk or HR
I see the above call flows as same, i.e. a Call Originating from CUCM to CVP .... correct me please?
I have tested both and they both work exactly the same way, i.e. using a CTI-RP associated to PGUSER, ICM answers it sends correlation id to CUCM and CUCM sends this to CVP ...AND... using a simple route patters instead point to CUCM-CVP SIP trunk. Functionally they behave same way - ICM/CVP answers and queues call until answered.
But the documentation confuses me, below snippet from CVP Config Guide
"... Calls Originated by Unified CM
Internal Help Desk calls: For these calls, the Unified Communication Manager (CM) phone user calls a CTI Route Point
Consultative Warm Transfer: For these calls, a Unified CM agent places the caller on hold and dials in to Unified ICME to reach a second agent .... "
And then on the same doc, there a Note
(*1) Note For warm transfers, the call from Agent 1 to Agent 2 does not typically use a SIP Trunk, but you must configure the CTI Route Point for that dialed number on the Unified CM server and associate that number with your peripheral gateway user (PGUSER)
(*2) And then again on the same doc under 'Unified ICME Warm Consult Transfer/Conference to Unified CVP' chapter/section it mentiones doing this using a Route Patter 'Create a route pattern and assign the route list to the route pattern'
So the confusion is
1. Why treat these call flows as Internal and Warm Transfer - they are calls from CUCM to CVP for the same end result - queue the call and transfer to an agent?
2. Route pattern or CTI-RP, what diff it makes? They both behave the same way, so is there a diff from reporting point of view that a call to CTI-RP are treated as Transferred rather than new calls or what?
3. Also if you compare (*1) & (*2) above, they both talk about Warm Transfer and *1 says 'must use CTI-RP' and *2 says use a Route Pattern?
Please assist.
Thanks & Regards,
Kartik

Kartik,
The Route Pattern that is mentioned is used for connecting a call leg through CVP to a local VXML Gateway for media playback. The CTI Route Point is entirely different from the Route Pattern/Route List setup. Here's the basic call flow:
Internal caller dials DN
DN hits CTI RP in CUCM. CTI RP sends call to ICM.
ICM matches DN to Call Type to Script, executes Script.
At some point, Script has either Send To VRU or a Run Ext. Script node.
ICM sends CUCM Network VRU label back to CUCM.
CUCM routes label using Route Pattern and Route List. The CSS of the internal caller determines how this is modified, i.e. which prefix digits to add for determining VXML gateway to route to.
Call is sent to CVP through SIP trunk
CVP receives call, tells ICM it has the call.
CVP starts new call leg to VXML gateway with digit string to match bootstrap dial-peer.
VXML Gateway receives call, initiates bootstrap TCL and VXML magic.
Yes, this is basically the same call flow for a fresh internal call to a queue, or an internal warm transfer to a queue. The CTI Route Point is needed in both cases. The Route Pattern/Route List combo is needed in both cases.
When you start looking at reporting, yes of course the two call scenarios are different. One is a transfer, the other isn't. The transferred call will have a more complex call history if you look at it in the TCDR.
From the standpoint of call legs, you will use less legs if you do a direct (one-step) transfer instead of a warm transfer. It is also simpler to maintain the call context in that case. In a warm transfer scenario, the agent is putting a caller on hold, then starting a new call, and joining the two calls together. The new call is coming from the agent, not the original caller. In a direct transfer, CVP just takes back the original call, potentially does more queuing, then sends the original caller to a new agent target.
-Jameson

Question About CVP Call Server Logs

Hi Members,
In the CallServer Logs i could see a [SIP_LEG_PRERTE_CORRID] - Publishing ,, [ICM_REQUEST_INSTRUCTION]
Could someone tellme what is the difference between [SIP_LEG] and [SIP_LEG_PRERTE_CORRID]
In what are all the scenarios i would get [SIP_LEG_PRERTE_CORRID] this leg
Regards,
Senthil

Hi Kris,
Thanks For your reply. Here is my Scenario.
PSTN---->VoiceGateway---->CUSP---->CVP CallServer----->ICM---->Script(Just to Play Music).
Here in ICM i have a Dialed Number configured and Mapped to a Calltype and Calltype is Associated in the Script where i have a IF Node (condition Match the Dialed Number).
We have lot of TFN's configured and everything is working fine without any issue.
Now i have to add new DID's in my Setup. When i test the Call it is not hitting my START NODE on the Script itself.
I have attached my ICM Router Logs here. Please let me know if you have any suggestion.
ICM Router Logs for the Dialog ID : 515149
07:21:29 rb-rtr Trace: Dialog (515149) has a correlation id (7 7) that is unknown.
07:21:29 rb-rtr Trace: For message (14) from routing client iyogi_CVP_PG_RC2 (ID 5003) could not find dialog id (7).
07:21:29 rb-rtr Trace: Router sending dialog fail reason (11) for dialog (515149).
CVP Call Server Logs for the Dialog ID : 515149
137620197: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %_Message-6-com.dynamicsoft.DsLibs.DsUALibs.DsSipObject.Message: In DsMimeEntity.parseBody() - Content type application/x-q931 is unregistered.
137620198: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %_Message-6-com.dynamicsoft.DsLibs.DsUALibs.DsSipObject.Message: In DsMimeEntity.parseBody() - Content type application/gtd is unregistered.
14036239: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-50-ICM-6090032} CALLGUID = 31D4D479100001305602249B0A6E0A12, DLGID = -1 [null] - Processing ,, [MsgBus:NEW_CALL],   ssId=SYS_SIP2,   mediaType=,   location=,   locationpkid=,   locationsiteid=,   srcaddr=10.100.0.9,   pstntrunkgroupid=10.100.0.9 ,   pstntrunkgroupchannelnum=2147483647,   sipheader=,   rckey=,   rcday=,   rcseq=,   uui=,   CallContext:,     user.media.id: 31D4D479100001305602249B0A6E0A12,, LEGID = null, DNIS = -1, ANI = -1
14036240: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-50-ICM-6090032} CALLGUID = 31D4D479100001305602249B0A6E0A12 - Correlation ID routed call
14036241: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-50-ICM-6090032} CALLGUID = 31D4D479100001305602249B0A6E0A12, DLGID = 515149 [SIP_LEG_PRERTE_CORRID] - Publishing ,, [ICM_REQUEST_INSTRUCTION],   dialogueId=515149,   sendSeqNo=1,   trunkGroupId=200,   trunkNumber=1,   serviceId=2,   uui=,   correlationId=7,   location=,   locationpkid=,   pstntrunkgroupid=10.100.0.9 ,   pstntrunkgroupchannelnum=2147483647,   sipheader=,, LEGID = 6B6C5D0A-87A311E0-8FF3C7B6-824C2EAB, DNIS = 35315260067, ANI = 18664281713
14036242: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-138-ICM-6090033} CALLGUID = 31D4D479100001305602249B0A6E0A12, DLGID = 515149 [SIP_LEG_PRERTE_CORRID] - Processing ,, [ICM_DIALOGUE_FAILURE_EVENT],   dialogueId=515149,   sendSeqNo=1,   errorCode = E_UNSPECIFIED_FAILURE,, LEGID = 6B6C5D0A-87A311E0-8FF3C7B6-824C2EAB, DNIS = 35315260067, ANI = 18664281713
14036243: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_ICM-7-CALL: {Thrd=pool-1-thread-138-ICM-6090033} CALLGUID = 31D4D479100001305602249B0A6E0A12, DLGID = 515149 [SIP_LEG_PRERTE_CORRID] - Publishing ,, [MsgBus:DIALOGUE_FAILURE],   ssId=SYS_SIP2,   errorCode=E_UNSPECIFIED_FAILURE,, LEGID = 6B6C5D0A-87A311E0-8FF3C7B6-824C2EAB, DNIS = 35315260067, ANI = 18664281713
12185266: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 31D4D479100001305602249B0A6E0A12 LEGID = 6B6C5D0A-87A311E0-8FF3C7B6-824C2EAB - [INBOUND] - DIALOGUE_FAILURE from ICM Router sends 404 rejection to call. errorcode=15 [id:5004]
12185267: 10.110.10.18: May 27 2011 07:21:29.593 -0700: %CVP_8_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 31D4D479100001305602249B0A6E0A12 LEGID = 6B6C5D0A-87A311E0-8FF3C7B6-824C2EAB - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], USE ERROR REFER flag [true] with AGE (msecs) 0 and Call History : [id:5004]
Regards,
Senthil

UCCE Call flow to load balance & redundancy

Dear NetPro gurus,
I have used Cisco UCCX for a number of years but I'm a newbie to UCCE.
1. For UCCE, can each site have multiple PGs, Routers, Loggers & ICMs (for instance, can i have 2 PGs on site A & 2 PGs on site B (a total of 4 x PGs)? Or each site can only have 1 PG, 1 Router / 1 Logger and 1 ICM?
2. Is there a way where i can say force all my Customer Services CSQ to go via Site A? And all my IT Helpdesk CSQ to go via Site B? But if either site failover, the traffic will automatically fialover to the other sites PG, Loggers / Routers, and ICMs?
Would greatly appreciated if anyone can shed some lights on this.
Cheers,
Hunt

Hi Lee,
answer to your first Q:
UCCE will be having one router, one logger in each sites for one UCCE instance.
with respect to PG, you can have 2 PG on each side. It will work as active stand by mode.
for second question, you can do this based on selecting routing client from different site. Please provide call flow and what will be the VRU (CVP or IPIVR)
hope above will give you some light on your query.
Regards,
Shalid K.C

CVP call server service?

How call server service(ICM,SIP,IVR) are intercommunicating. i was gone through comprehensive call flow, when call hits on CVP with help of SIP service and communicate with ICM using ICM service.
HOw ICM and SIP service are communicating.

Hi Bala,
The call server uses a central messaging bus to allow each service to communicate. All the messages between these services passes via Message Bus.
Regards,
Senthil

CVP Call Server: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability

Hi All;
I am gettting the below messages on the CVP Call Server version 8 and actually the Call Server is out of service, any advise?
The CVP PG is up and activated, the CVP Call Server registered on the Gatekeeper and I saw this on the gatekeeper, also the VXML Server is UP. But when I try to browse the statistics page using the Operational and Consol Server, then it also gives a message that not able to reach it, also its status at the operational and consol is down. Below are the messages I see it:
At CVP Call Server:
14:26:41 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability
14:27:26 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability
Unable to retrieve statistics for Unified CVP Call Server with IP Address: 10.180.22.137 and Hostname: vivadrcvp at this time.
14:26:41 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability
14:27:26 Trace: INFO: H323CallMgr::sendRAI: Successfully sent RAI for resource unavailability
At the Operational Console:
Unable to retrieve statistics for Unified CVP Call Server with IP Address: 10.180.22.137 and Hostname: vivadrcvp at this time.
What could be the reason? Is it license?
How can I know if the license if not valid?
Regards
Bilal

Dear Geoff;
I am facing the same thing, but in the OAMP is shown to be down and not able to get any statistics on this CVP Call Server.
Actually the PG01, PG02 and PG03 are enabled in the router registry (while PG01 for CUCM PG, PG02 for CVP Call Server PG and PG03 for the Media Routing PG).
It was working before and I was receiving calls on it, but suddenly this happened.
Actually, an upgrade happened from version 7 to version 8 and we imported new licenses for the VXML Server but did not import new licenses for the CVP Call Server. Could be a license issue because we have to import the new license to change from version 7 to version 8?
Thanks in advance for the help.
Regards
Bilal

CVP call studio Video tutorial

Hi Team
Is there any CVP call studio Video tutorial to make advanced call flow Integrated with Database IE(Oracle or SQL).
also how to call JAR integrated file in Advanced prompt element.
Please advise is there any Video tutorial or Online Course as well for CVPD 8.0.
Thanks
Ahmed Soliman

Ahmed,
I dont have any links to videos, but have you looked through the CVP programming guides:
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_programming_reference_guides_list.html
Chris

CVP Call Server is DOWN.

Hi ,
CVP Call server is in Partial state since more than 2-3 hours..
What could be the solution to get this UP?
Thanks,
Manish.

If you have made any change through OAMPS, have you restarted the CallServer processes? Are all the CVP processes running in the CallServer and OAMP server?
What is your call flow?
How far has the call progressed in your call-flow? Can you see "new-call" in CallServer logs, VB and ICM script?

ON PREM Outbound emails showing in dummy non-configured office 365 account message flow trace

Dear Community,
We have an on-prem exchange 2013 server and an office 365 account which is completly standalone.
Whilst the office 365 account is standalone, it does feature the email address we use for on-prem (Ie. the domain name in office 365 account is not active for any office 365 services however has passed ownership verification thus it's just sitting there)
We DON'T use EOP nor do we have any connector rules on our on-prem system that go to office 365 however when I randomly went into the 'Message Flow Trace' section in our office 365 account, there is recorded outbound mail which was sent from our On-prem
server.
The ONLY mail that was recorded in the message Trace in Office 365 was emails we had sent from On-prem to other office 365 accounts (For example btconnect.com, and some of our clients whom also use office 365) .
How is office 365 picking up mail we've sent from our On-Prem server? Is there integration out of the box in exchange 2013 which auto interfaces with office 365? What on earth has happened here?
I'm really confused.
-------- For troubleshooting purposes...
Headers in the email which arrived in my personal office 365 account from the ON-PREM SERVER
Received: from AMSPR05MB065.eurprd05.prod.outlook.com (10.242.89.142) by
DBXPR05MB079.eurprd05.prod.outlook.com (10.242.138.22) with Microsoft SMTP
Server (TLS) id 15.1.93.16 via Mailbox Transport; Thu, 5 Mar 2015 16:16:31
+0000
Received: from DBXPR05CA0014.eurprd05.prod.outlook.com (10.255.178.14) by
AMSPR05MB065.eurprd05.prod.outlook.com (10.242.89.142) with Microsoft SMTP
Server (TLS) id 15.1.99.14; Thu, 5 Mar 2015 16:16:30 +0000
Received: from DB3FFO11FD028.protection.gbl (2a01:111:f400:7e04::145) by
DBXPR05CA0014.outlook.office365.com (2a01:111:e400:9434::14) with Microsoft
SMTP Server (TLS) id 15.1.106.15 via Frontend Transport; Thu, 5 Mar 2015
16:16:29 +0000
Received: from emea01-am1-obe.outbound.protection.outlook.com (157.56.112.128)
by DB3FFO11FD028.mail.protection.outlook.com (10.47.217.59) with Microsoft
SMTP Server (TLS) id 15.1.99.6 via Frontend Transport; Thu, 5 Mar 2015
16:16:28 +0000
Received: from DB4PR04CA0010.eurprd04.prod.outlook.com (25.160.41.20) by
DB3PR04MB236.eurprd04.prod.outlook.com (10.242.130.24) with Microsoft SMTP
Server (TLS) id 15.1.99.14; Thu, 5 Mar 2015 16:16:26 +0000
Received: from DB3FFO11FD040.protection.gbl (2a01:111:f400:7e04::184) by
DB4PR04CA0010.outlook.office365.com (2a01:111:e400:9852::20) with Microsoft
SMTP Server (TLS) id 15.1.106.15 via Frontend Transport; Thu, 5 Mar 2015
16:16:26 +0000
Received: from mail.localdomainhere (<IP OF OUR ON-PREM SERVER GOES HERE>) by
DB3FFO11FD040.mail.protection.outlook.com (10.47.217.71) with Microsoft SMTP
Server (TLS) id 15.1.99.6 via Frontend Transport; Thu, 5 Mar 2015 16:16:25
+0000
Received: from INT-EX-01.localdomainhere (192.168.142.20) by
INT-EX-01.localdomainhere (192.168.142.20) with Microsoft SMTP Server (TLS) id
15.0.913.22; Thu, 5 Mar 2015 16:15:55 +0000
Received: from INT-EX-01.localdomainhere ([fe80::aca4:88cf:3eaf:57dc]) by
INT-EX-01.localdomainhere ([fe80::aca4:88cf:3eaf:57dc%12]) with mapi id
15.00.0913.011; Thu, 5 Mar 2015 16:15:55 +0000
From: Jake Ives <[email protected]>
To: Jake Ives <[email protected]>
Subject: Test01
Thread-Topic: Test01
Thread-Index: AdBXX6dyI5u99OGoSKmXroKKyMA3Tg==
Date: Thu, 5 Mar 2015 16:15:54 +0000
Message-ID: <[email protected]>
Accept-Language: en-US, en-GB
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
x-originating-ip: [192.168.142.73]
Content-Type: multipart/related;
boundary="_004_081f834d85b7436193fa887613b9dac7INTEX01localdomainhere_";
type="multipart/alternative"
MIME-Version: 1.0
Return-Path:
[email protected]
X-EOPAttributedMessage: 1
Received-SPF: Pass (protection.outlook.com: domain of domain.com
designates <IP OF ONPREM SERVER HERE> as permitted sender)
receiver=protection.outlook.com; client-ip=<IP OF OUR ON-PREM SERVER GOES HERE;
helo=mail.domain.co.uk;
Authentication-Results: spf=pass (sender IP is <IP OF OUR ON-PREM SERVER GOES HERE>)
[email protected]; ives.gb.net; dkim=none (message not
signed) header.d=none;ives.gb.net; dkim=none (message not signed)
header.d=none;ives.gb.net; dmarc=none action=none header.from=domain.com;
X-Forefront-Antispam-Report-Untrusted: CIP:<IP OF ON PREM SERVER HERE>;CTRY:GB;IPV:NLI;EFV:NLI;BMV:0;SFV:NSPM;SFS:(10019020)(438002)(189002)(199003)(71364002)(87936001)(2656002)(98436002)(92726002)(102836002)(108616004)(19625215002)(19618635001)(512954002)(92566002)(229853001)(107886001)(66926002)(18206015028)(84326002)(16796002)(19300405004)(450100001)(19580395003)(2900100001)(77156002)(15974865002)(62966003)(5250100002)(5310100001)(99936001)(15395725005)(16236675004)(110136001)(17760045003)(67866002)(86362001)(19617315012)(19627595001)(15975445007)(19580405001)(54356999)(22756005)(50986999)(6806004)(46102003)(74482002)(106466001)(33646002)(7099025)(24736002)(15669805003);DIR:OUT;SFP:1102;SCL:1;SRVR:DB3PR04MB236;H:mail.domain.co.uk;FPR:;SPF:Pass;MLV:ovrnspm;MX:1;A:1;PTR:mail.domain.co.uk;LANG:en;
X-Microsoft-Antispam: UriScan:;BCL:0;PCL:0;RULEID:;SRVR:DB3PR04MB236;UriScan:;BCL:0;PCL:0;RULEID:;SRVR:AMSPR05MB065;
X-Microsoft-Antispam-PRVS: <[email protected]outlook.com>
X-Exchange-Antispam-Report-Test: UriScan:;UriScan:;
X-Exchange-Antispam-Report-CFA-Test: BCL:0;PCL:0;RULEID:(601004)(5001007)(5005006);SRVR:DB3PR04MB236;BCL:0;PCL:0;RULEID:;SRVR:DB3PR04MB236;BCL:0;PCL:0;RULEID:(601004);SRVR:AMSPR05MB065;BCL:0;PCL:0;RULEID:;SRVR:AMSPR05MB065;
X-Forefront-PRVS: 05066DEDBB
X-MS-Exchange-Transport-CrossTenantHeadersStamped: DB3PR04MB236
X-MS-Exchange-Organization-MessageDirectionality: Incoming
Received-SPF: Fail (protection.outlook.com: domain of domain.com does not
designate 157.56.112.128 as permitted sender)
receiver=protection.outlook.com; client-ip=157.56.112.128;
helo=emea01-am1-obe.outbound.protection.outlook.com;
Authentication-Results: spf=fail (sender IP is 157.56.112.128)
[email protected];
X-Forefront-Antispam-Report: CIP:157.56.112.128;CTRY:US;IPV:NLI;IPV:NLI;EFV:NLI;SFV:NSPM;SFS:(339900001)(489007)(189002)(71364002)(199003)(102836002)(92726002)(15975445007)(92566002)(17760045003)(62966003)(106466001)(15395725005)(16236675004)(77156002)(110136001)(107886001)(450100001)(5310100001)(229853001)(22756005)(98436002)(2900100001)(5250100002)(19625215002)(66926002)(99936001)(33646002)(15974865002)(19617315012)(19627595001)(67866002)(54356999)(108616004)(19300405004)(19618635001)(87836001)(2656002)(18206015028)(85426001)(512954002)(86362001)(6806004)(46102003)(74482002)(84326002)(19580395003)(50986999)(19580405001)(7099025)(24736002)(15669805003);DIR:INB;SFP:;SCL:1;SRVR:AMSPR05MB065;H:emea01-am1-obe.outbound.protection.outlook.com;FPR:;SPF:Fail;MLV:ovrnspm;MX:1;A:1;PTR:mail-am1on0128.outbound.protection.outlook.com;LANG:en;
X-MS-Exchange-Transport-CrossTenantHeadersStripped: DB3FFO11FD028.protection.gbl
X-MS-Exchange-Transport-CrossTenantHeadersPromoted: DB3FFO11FD028.protection.gbl
X-MS-Exchange-Organization-Network-Message-Id: 927151e3-02c4-4c46-5539-08d22576df82
X-MS-Exchange-Organization-AVStamp-Service: 1.0
X-MS-Exchange-Organization-SCL: 1
X-MS-Exchange-CrossTenant-OriginalArrivalTime: 05 Mar 2015 16:16:28.9728
(UTC)
X-MS-Exchange-CrossTenant-Id: cd52bfe2-da2e-446d-b8f1-e78db861d489
X-MS-Exchange-CrossTenant-OriginalAttributedTenantConnectingIp: TenantId=bfa61dad-1543-4f3b-8075-03498e9f4fcb;Ip=[IP OF ON PREM SERVER HERE]
X-MS-Exchange-CrossTenant-FromEntityHeader: Internet
X-MS-Exchange-Transport-CrossTenantHeadersStamped: AMSPR05MB065
X-MS-Exchange-Organization-AuthSource: DB3FFO11FD028.protection.gbl
X-MS-Exchange-Organization-AuthAs: Anonymous
X-MS-Exchange-Transport-EndToEndLatency: 00:00:03.5565465

MX records are not set to office 365, the MX is pointing directly to the on-prem exchange server.
The problem is; Office 365 Mail Delivery Trace is displaying mail we've sent via our On-Prem server - We are having trouble understanding why this is happening.
To clarify, the message tracer in Office 365 is displaying outbound mail (Which for example, a user has sent out from their outlook) BUT only outbound mail which is being sent to other office 365 users.
We do not have mail on office 365, only on-premise hence the reason why we are flabbergasted to why the mail we are sending out would be displaying on the office 365 message tracer.
To further clarify, we are only seeing addresses in the office 365 message trace which belong to recipients whom use office 365 for their mail.
Hope this makes sense.
getting messy O365 users to another O365 you mean?
You mentioned if they send email using their MS Outlook Client.
I'd suggest you to send another email to the same recipient but using OWA
There may have been an office 365 connector in Outlook.
Where Technology Meets Talent

Unable to see the BPM Flow Trace

Hi, can anybody help,I'm not get the BPM flow trace in EM console but I'm able to see the BPEL flow trace,currently I'm working in 11.1.1.5.Thanks in advance.

Do you mean JDeveloper 11gR2? BPM is not supported on that version. You must use the matching JDev version and soa+ bpm extension versions.
Latest is 11.1.1.5.0 with extension version either 11.1.1.5.0 or 1.1.1.1.5.0FP.
http://www-content.oracle.com/technetwork/middleware/bpm/downloads/index.html
Heidi.

Audit Trial is not opening for any of the instances at Flow Trace - Trace

Hi,
I am not seeing audit trial link at any of the instances at Flow Trace -> Trace section .I tried clicking component instance and it does nothing.
Is there any setup for opening Audit trial page?
Please suggest.
thanks,
ashok

Hi Ashok,
Is your Audit level "OFF", this is not by default, if it is OFF then follow below steps.
On the EM right click on the "soa-infra">SOA Administration> Common Properties
Change the Audit level to Development.
-Yatan

Problems to see Flow Trace in production enviroment

Hello,
I have any problems to see the process flow trace from production Enterprise Manager but from development environment I can see it correctly
Environment informations:
· Development environment:
Virtual machine in vmware ESXi 4.1 con S.O. Linux Suse Linux Enterprise 11 de 64 bits.
· Production environment:
Two virtual partition in IBM power5+ con S.O. AIX 6.1 TL6 y PowerHA 6.1
When I want to see in production environment the Audit Trail tab or Flow tab from process instance, I can't it because the page is white.
Thanks in advance

There likely is a case sensitivity issue or when you did not correctly remove the path reference when you generated the fmx.
The search path for the image appears to be the FORMS_PATH. So, in your FORMS_PATH, ensure that ORACLE_HOME/forms is first in the list. However, do NOT enter the variable name in default.env when setting the value. You must fully qualify the entry. In other words this is NOT correct:
FORMS_PATH=$ORACLE_HOME/forms:/u01/ourapp
You must fully qualify the entry. So, for example:
FORMS_PATH=/oracle/product/as10/forms:/u01/ourapp

EM BPMN Flow Trace problem after upgrading to 11.1.1.4

I upgraded SOA Suite from 11.1.1.3 to 11.1.1.4. New BPMN process instances seem to get created without problems. But when I select a process instance in the Flow Trace page of Enterprise Manager, a new page is shown which only contains the three tags "Audit Trail", "Flow" and "Faults" and nothing else. The following error is also generated:
DefaultValidationEventHandler: [FATAL_ERROR]: unexpected element (uri:"http://xmlns.oracle.com/bpm/ProcessModelPackage", local:"projectPackage"). Expected elements are ...
Any idea of what the problem might be?

This all worked fine with the previous version. I'm not thinking it has anything to do with Essbase. I think there might be a problem with the install since using Is Prompted doesn't even work and it did in the older version.
I did try it with the default and that part worked (i.e., it queried based off the default value when initially opening the dashboard), but when I select from the dropdown prompt I get:
dashboard.variables['varPickDiv']
added to the dropdown list. This seems to me like something wrong is going on.
Any other ideas would be greatly appreciated. I may just end up doing a new install after backing up all my work and then just add those files back in.
Thanks,
Brad

CVP call server logs - Hi All, I am trying to figure out whether caller party(End User) hangup the call first or UCCE Agent

CVP call server logs
Hi All,
I am trying to figure out whether caller party(End User) hangup the call first or UCCE Agent.
Attaching CVP call server Logs& UCCE TCD& Route Call Details for your reference.

From the CVP logs, it can be determined which side disconnected the call first. For each call, CVP keeps track each call leg. From Inbound Gateway to CVP is INBOUND leg, rest are OUTBOUND leg. You can then look at which leg the SIP BYE message is received first.
Since you have very basic log enabled, you will not see the exact SIP message. But it can be determined by the outcome of the message. Here is the snippet of the log during the disconnect:
Line 3766: 3083689: 10.180.245.43: Sep 12 2014 12:21:11.293 -0700: %CVP_8_5_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.6} CALLGUID = CBCCDD8539E811E4A3E2CCEF48565980 LEGID = CC65CE04-39E811E4-87DFD7D1-64B198F2 - [INBOUND] DURATION (msecs) = 25610 - DIALOG TERMINATED. Reason: Q.850;cause=16
Line 3768: 3083690: 10.180.245.43: Sep 12 2014 12:21:11.293 -0700: %CVP_8_5_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.6} Sending BUS MSG:>>HEADERS: (JMSType)=MsgBus:CALL_STATE_EVENT (JMSDestination)=Topic(CVP.SIP.CC.EVENT) (JMSTimestamp)=1410549671293 >>BODY: callguid=CBCCDD8539E811E4A3E2CCEF48565980 RouterCallKey=6472 RouterCallKeySent=true causecode=1 timezone=America/Los_Angeles RouterCallKeySequenceNumber=0 version=CVP_8_5 labeltype=1 RouterCallKeyDay=151099 calldate=Fri Sep 12 12:21:11 PDT 2014 label=190376 localOffset=-420 eventid=6 calllegid=CC65CE04-39E811E4-87DFD7D1-64B198F2 >>STATE: isTabular=false isWriteable=true cursor=-1
The first Termination message came on the INBOUND leg which is the PSTN. That means, PSTN side disconnected the call first.
Hope this helps.
Abu

Cvp call flow trace

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