CVP Call Studio Database Element

Hi all,
I got the below error when I tried to use the Database element in CVP Call Studio to connect to a MSSQL database.
touch111_24-7_Database,07/08/2014 13:52:31.724, The error was: A built-in element encountered an exception of type com.audium.server.AudiumException. There was a problem looking up the JNDI data source 'ivr1'. The root cause was: javax.naming.NameNotFoundException: Name ivr1 is not bound in this Context.
I have added the below to the context.xml file :
<Resource
name="jdbc/ivr1"
auth="Container"
type="javax.sql.DataSource"
driverClassName="com.microsoft.sqlserver.jdbc.SQLServerDriver"
url="jdbc:sqlserver://x.x.x.x:1433;databaseName=TestCallStudio;user=xxxx;password=xxxx"
/>
In the Database element settings in Call Studio, I put ivr1 in the JNDI Name field.
Can someone help me to know what could be causing this error to appear?
Thank you in advance.
Lara

change jndi name in call studio from "ivr1" to "jdbc/ivr1"
and check if it is working or not.
regards
chintan

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JNDI in Call Studio Database Element

Hi all,
I am trying to use the database element in Call Studio with version 9.0
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Thanks,
Sahar Hanna

Hi,
I did check that.
Actually what I have done is
Install the sqljdbc.jar in C:\Cisco\CVP\VXMLServer\Tomcat\common\lib
Create an SQL database (SQL 2008 R2)
in the server.xml file in C:\Cisco\CVP\VXMLServer\Tomcat\conf, i have added the following:
Context path="/CVP">
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and in Call Studio, in the database element, I have entered in JNDI name obSurvey
when I call the application I get the following error in ActivityLogs:
DB_Unsatisfied,element,error,A built-in element encountered an exception of type com.audium.server.AudiumException.
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com.audium.server.AudiumException: There was a problem looking up the JNDI data source 'obSurvey'.
Anything missing? or wrong?
Thank you,
Sahar

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Ahmed,
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Not sure if this should get posted here or on the development forum but it's getting posted here anyways...
We have 4 combo boxes in our CVP deployment so we have 4 media servers. I'm trying to figure out what to configure for the Default Audio Path URI in Call Studio when creating a project .It appears that I have to specify either a single media server to pull the audio from or pull it from flash.
I know our gateways will pull down the wav files from the media servers but if I specify flash in the studio application, do I need to load the wav file directly onto flash on the router or can it access the media servers and pull it down? We run most of our ICM scripts off of microapps, not custom vxml apps. Most of the documentation and the partner class I took doesn't look at multi server deployments and combo boxes like as most standard deployments are like this now. I don'ts ee anything in the Cisco docs for CVP that specify this information. Any help would be appreciated.
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The normal way is to use the VIP you built on your CSS. Let's say this is a.b.c.d and it manages the IP address of the media servers as a "service", providing load balancing and resilience.
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http://a.b.c.d/en-us/app/foobar/
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On IIS you will have wwwroot\en-us\app\foobar with a bunch of files.
Regards,
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Got it.
ok, so in call studio i would do it like this.i would define one variable say session data "retVAL" and update its value based on menu selection.
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Hi Davis,
Thank you for your reply.
I also have Call Studio 8.5 installed on my machine and it doesn't listen on any port. This issue occurred at a customer site two weeks ago and I want to know why suddenly Call Studio used port 80, what could have happened, was the application crashing?
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Hi, CVP 8.5. We have an action element that fetches account data from a backend. The customer would like to play some audio while this operation is going on, to better indicate to the caller that things are working as they should. Is this possible to do?

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Hi David,
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Error when configuring Database element in Call Studio

Dear all,
It is a UCCE system 9.0 with CVP 9.0 and CVP Call Studio 8.5
I am using the Database Element in order to connect to a MSSQL database.
The below has been done:
* Download JDBC driver: "sqljdbc_4.0.2206.100_enu"
* Copy sqljdbc.jar to CVP VXML Server's: C:\Cisco\CVP\VXMLServer\Tomcat\common\lib folder
* Modify the context.xml file by adding the below:
<Resource
name="jdbc/ivr"
auth="Container"
type="javax.sql.DataSource"
driverClassName="com.microsoft.sqlserver.jdbc.SQLServerDriver"
url="jdbc:sqlserver://192.168.2.166:1433;databaseName=IVR;user=sa;password=cisco.cisco0;integratedSecurity=true"
/>
* In the Call Studio application I put the JNDI Name to ivr.
But when I called the application, I got the below error in the Error log:
The error was: A built-in element encountered an exception of type java.lang.UnsupportedOperationException. The root cause was: java.lang.UnsupportedOperationException: Java Runtime Environment (JRE) version 1.6 is not supported by this driver. Use the sqljdbc4.jar class library which provides support for JDBC 4.0.
I replaced the sqljdbc.jar by the sqljdbc4.jar but this has not solved my issue and I got the below error:
The error was: A built-in element encountered an exception of type com.audium.server.AudiumException. Cannot create PoolableConnectionFactory (This driver is not configured for integrated authentication. ClientConnectionId:01a41697-0e01-4876-819d-1e2e8733f24b) The root cause was: org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (This driver is not configured for integrated authentication.
Can someone help me to solve this issue.
Thank you in advance.
Lara

Actually I have removed "integratedSecurity=true" from the Context.vxml and got my issue resolved.

CVP studio Audio elements return immediately?

(CVP/ICM 8.5, comprehensive, using CVP studio)
This may be a dumb question, but is it normal for CVP studio Audio steps to enter and exit immediately? I have the issue where if I have a queue loop with just audio steps, it produces a log file like this:
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.112,,start,newcall,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.112,,start,ani,9191234567
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.112,,start,areacode,919
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.112,,start,exchange,636
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.112,,start,dnis,2101
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.112,,start,uui,NA
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.112,,start,iidigits,NA
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.112,,start,parameter,callid=A6259096FDEA11E08654CF2A44831DBA
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.112,,start,parameter,_dnis=2101
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.112,,start,parameter,_ani=9191234567
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.112,CVP Subdialog Start_01,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.128,CVP Subdialog Start_01,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.128,NoCBPleaseHold1,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.132,NoCBPleaseHold1,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.144,NoCBPleaseHold1,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.144,NoCBCCMusic,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.144,NoCBCCMusic,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.144,NoCBCCMusic,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.144,NoCBPleaseHold2,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.144,NoCBPleaseHold2,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.144,NoCBPleaseHold2,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.144,NoCBCCMusic2,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.144,NoCBCCMusic2,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.159,NoCBCCMusic2,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.159,NoCBPleaseHold1,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.159,NoCBPleaseHold1,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.159,NoCBPleaseHold1,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.159,NoCBCCMusic,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.159,NoCBCCMusic,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.159,NoCBCCMusic,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.159,NoCBPleaseHold2,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.159,NoCBPleaseHold2,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.159,NoCBPleaseHold2,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.159,NoCBCCMusic2,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.159,NoCBCCMusic2,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.175,NoCBCCMusic2,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.175,NoCBPleaseHold1,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.179,NoCBPleaseHold1,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.175,NoCBPleaseHold1,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.175,NoCBCCMusic,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.179,NoCBCCMusic,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.175,NoCBCCMusic,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.175,NoCBPleaseHold2,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.179,NoCBPleaseHold2,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.175,NoCBPleaseHold2,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.175,NoCBCCMusic2,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.175,NoCBCCMusic2,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.190,NoCBCCMusic2,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.190,NoCBPleaseHold1,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.190,NoCBPleaseHold1,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.190,NoCBPleaseHold1,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.190,NoCBCCMusic,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.190,NoCBCCMusic,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.190,NoCBCCMusic,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.190,NoCBPleaseHold2,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.190,NoCBPleaseHold2,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.206,NoCBPleaseHold2,exit,done
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.206,NoCBCCMusic2,enter,
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.206,NoCBCCMusic2,interaction,audio_group,initial_audio_group
172.28.201.51.1319510917112.484.NoCBQueue,10/24/2011 22:48:37.206,NoCBCCMusic2,exit,done
[ and so on]
The PleaseHold1 and 2 prompts are about 7-10 seconds, and the music ones are 30 minutes each. These acutally play, and to the caller it sounds like everything is working well, except the CVP call server is over there blowing up the logs...like 60KB of new data every second per call. I ran a http client debug on the VXML gateway and it appears that it just keeps making repeated requests for the data. This seems to happen on every audio step across all of the scripts that I have, except I never noticed it because they have elements besides just audio steps that seem to cause it not to be an issue. The logs seem to only blow up like this if I have a loop in CVP with just audio steps.
The only workaround I've found is to run through the loop once, return to ICM, then re-invoke it.
Robby

Try using getdigit to play the prompt and music file with interdigit timeout as 1 sec and number of retries as 1. This would avoid all the logs. However, it will add 1 sec delay, which would be certainly unnoticed.
Manoj Anantha

Courtesy Callback for CVP 9 w/o Call Studio

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Required for courtesy callback.
Other callback solution would be custom and should be possible through ICM scripting (depends how you do it) directly.
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Hi all,
i already created workflow with CVP script using Call studio, i have a problem how to insert call entered digit to PV9 and check the bill customerID with java class.
The workFlow design:
1. Customer enter the customerID (sessionID from ICM)
2. Play the customerID ---> Insert to PV9 (ex: 12390)
3. Check monthly bill
4. Option enter another customerID
5. Back to step 2 ---> Insert to PV9 (ex:12390,12380)
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darma

Hi Chintan,
This'is my callflow design with callStudio
i want create java class to get value from REST Url, i already have the script but i'm still confused how to deploy it in call studio, my call studio project is like this
this'is the java source, how to compile and what prerequisites are required?
/* 1: */ import com.audium.server.AudiumException;
/* 2: */ import com.audium.server.session.ActionElementData;
/* 3: */ import com.audium.server.voiceElement.ActionElementBase;
/* 4: */ import java.io.BufferedReader;
/* 5: */ import java.io.InputStreamReader;
/* 6: */ import java.io.PrintStream;
/* 7: */ import java.net.URL;
/* 8: */ import java.net.URLConnection;
/* 9: */
/* 10: */ public class MyBill
/* 11: */ extends ActionElementBase
/* 12: */ {
/* 13: */ static final int PREDICT_THRESHOLD = 3;
/* 14: */ private static String vBill;
/* 15: */
/* 16: */ public static void GetDataBill(String strDataBill)
/* 17: */ throws Exception
/* 18: */ {
/* 19: 23 */ vBill = "0";
/* 20: */
/* 21: 25 */ URL strBill = new URL("http://192.168.10.23//wsclient.php?id=" + strDataBill);
/* 22: */
/* 23: */
/* 24: */
/* 25: 29 */ URLConnection hpCon = strBill.openConnection();
/* 26: 30 */ int len = hpCon.getContentLength();
/* 27: 32 */ if (len > 0)
/* 28: */ {
/* 29: 36 */ BufferedReader in = new BufferedReader(
/* 30: 37 */ new InputStreamReader(strBill.openStream()));
/* 31: 38 */ vBill = in.readLine();
/* 32: */ }
/* 33: */ else
/* 34: */ {
/* 35: 45 */ vBill = "0";
/* 36: */ }
/* 37: 49 */ System.out.println("YourBill : " + vBill);
/* 38: */ }
/* 39: */
/* 40: */ public void doAction(String name, ActionElementData actionAPI)
/* 41: */ throws AudiumException
/* 42: */ {
/* 43: 63 */ String strCustID = (String)actionAPI.getSessionData("QueueIDs");
/* 44: */ try
/* 45: */ {
/* 46: 66 */ GetDataBill(strCustID);
/* 47: */ }
/* 48: */ catch (Exception e)
/* 49: */ {
/* 50: 69 */ System.out.println("0");
/* 51: */ }
/* 52: 74 */ String balance = vBill.trim();
/* 53: 81 */ if (balance == "0")
/* 54: */ {
/* 55: 83 */ actionAPI.removeAllSessionData();
/* 56: 84 */ actionAPI.setSessionData("balance", balance);
/* 57: */ }
/* 58: */ else
/* 59: */ {
/* 60: 91 */ String strSess = balance.substring(0, 1);
/* 61: 92 */ String strSess2 = balance.substring(1);
/* 62: */
/* 63: */
/* 64: 95 */ actionAPI.setSessionData("StsBill", strSess);
/* 65: 96 */ actionAPI.setSessionData("ValBill", strSess2);
/* 66: 99 */ if (strSess > "1")
/* 67: */ {
/* 68:102 */ actionAPI.setSessionData("StsBill", "1");
/* 69:103 */ actionAPI.setSessionData("balance", strSess2);
/* 70: */ }
/* 76:110 */ if (strSess == "0")
/* 77: */ {
/* 78:112 */ actionAPI.setSessionData("StsBill", "0");
/* 79:113 */ actionAPI.setSessionData("balance", strSess2);
/* 80: */ }
/* 81:115 */ if (strSess == "9")
/* 82: */ {
/* 83:117 */ actionAPI.setSessionData("StsBill", "9");
/* 84:118 */ actionAPI.setSessionData("balance", "0");
/* 85: */ }
/* 86:121 */ if (strSess2.trim() == "") {
/* 87:122 */ actionAPI.setSessionData("balance", "0");
/* 88: */ } else {
/* 89:124 */ actionAPI.setSessionData("balance", strSess2);
/* 90: */ }
/* 91: */ }
/* 92: */ }
/* 93: */ }
please help Me

CVP 7.0.1 Call Studio app seems locked or corrupted after licensing attempt

All,
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Can I uninstall CS and reinstall it? Plus, will the reinstall maintain the same system ID we received the correct license for?
I've attached the log files from the About menu and screenshots of Studio.
Thanks.

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Hi,
I'd like to take control of the type ahead buffer within my VXML script developed in Call Studio.
So far the only thing I could find about it is a reference to a VXML prompt attribute, but nothing about how it can be set in Call Studio. Has someone successfully used this? If yes, can this be set within Call Studio?
Thanks,
Attila
http://www.cisco.com/en/US/docs/ios/voice/vxml/developer/guide/refgde1.html#wp1049198 says:
"cisco-typeaheadflush Attribute for <prompt>
The default value of cisco-typeaheadflush is false. A false value means that the typeahead buffer is not flushed after the prompt plays out. If the prompt is bargeinable, the digit which barges in is not flushed.

I've tried configuring it in the settings tab just like you had on the screenshot with both com.cisco.typeaheadflush and the cisco-typeaheadflush too.
Unfortunately the non bargeable prompt is still skipped after a bargeable prompt having those set.
Shall I be thinking of writing my custom Audio element for this?
This is the generated VXML by the way:
http://www.w3.org/2001/vxml" version="2.1" application="/CVP/Server?audium_root=true&calling_into=Barge_Test" xml:lang="en-GB">
bargeable prompt

CVP Call Studio Database Element

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