CWMS - I receive an error 104 when attempting to lauch into the WebEx web conference. Any thoughts what the cause might be?

CWMS - version 2.0
I have a 2 different customers (or prospects) who are unable to launch into a WebEx web session.  As these are potential customer our ability to troubleshoot with them is limited.  Heres what we find:
.  Using Windows OS (version unknown)
They were using IE as well as Google Chrome during our test (versions unknown)
We did verify that they were capable of reaching the internet
After launching the "join meeting" URL, the end user had several errors (as we tried to launch in Google Chrome as well as IE):
Setup unsuccessful, error 104, error 103, run a temporary application, setup unsuccessful
Any help or direction would be appreciated!
Thank you,
RC

I read that the cloud offering of WebEx (WBS28, WBS29) offers a TFS (Temporary File Solution) which is designed for participants in a locked down Windows environment - to join a WebEx meeting (without administrator rights).
Does the "CWMS" version 2.0 or version 2.5 support TFS?
Thank you,
Ray Capriolo

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