Cyan update/ software recovery tool firmware

I may have already asked this question but maybe not in this way. After reading through a lot of resources and articles I have read Microsoft is suggesting everyone running the 8.1 developer preview downgrade to the commercial 8.0 firmware using the recovery tool. ( due to an issue with bitlocker,,, which I am NOT running on my phone) After looking at the firmware versions the firmware on the recovery tool is the exact same firmware already running on my phone. Is there a difference between the developer preview firmware and the firmware listed on the recovery too even though the firmware version number is the same. I really dislike resetting my phone, due to almost 6 gigs of information,, games/apps on my SD card. I know I can back up my phone which I have done several times in the last few days trying figure out if I really need to reset my phone or just wait for the cyan update an d see if it installs correctly...,,, any who thanks in advance for any replies, suggestions or comments. Have an awesome day and be great.....
russlee AKA 1badelf
Solved!
Go to Solution.

Many users who were already running the WP8.1 developer preview have received the cyan update and the process went on normally.
The problem only exists for the enterprise users who make use of bitlocker and AFAIK, general consumers are unaffected. You should be able to update normally.

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  • Software Recovery Tool Odd Result with Lumia 620

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    Attachments:
    WP_20140718_002.jpg ‏1623 KB

    Hi All,
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  • Software Recovery Tool : Lumia

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    @Aakash006sharma
    ( Microsoft Enthuasist - Tech Expert )
    if you like : press star button
    Attachments:
    Screenshot (172).png ‏141 KB

    The company does not support the end-user changing software variants, and so your wishes are unlikely to be granted. Your screenshot shows a version of the software intended for retail use only, and as it is a non-commercial package, ease of use is a low consideration.

  • Heads up: The Nokia Software Recovery Tool is bust...

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  • My lumia 620 is not updating to cyan update

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    In the Nokia Software Recovery Tool, what is your 7-letter code (Nokia Product Code)? No Windows computer or USB: The same code is printed on your phone. That code determines your firmware variant which determines your current version. We can check together whether you have the correct variant, only with that code.

  • Recovery Tool - problem connecting to service

    I'm trying to roll back my phone from DP, so I can get the cyan update.
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    In the Nokia Software Recovery Tool, what is your 7-letter code (Nokia Product Code)? That code determines your firmware variant which determines your current version. We can check together whether you have the correct variant, only with that code.

  • Three UK no cyan update yet why

    I have a Lumia 1020 bought from a cancelled contract I had due to very very poor signal. The phone is unlocked now but not debranded.
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    In the Nokia Software Recovery Tool, what is your 7-letter code (Nokia Product Code)? No Windows computer or USB: The same code is printed on your phone. That code determines your firmware variant which determines your current version. We can check together whether you have the correct variant, only with that code.

  • Cyan update is available in my country but i check...

    Cyan update is available in my country but i checked it on my phone it says YOUR PHONE IS UP TO DATE, even i reset my phone, thers 4gb free space, fastest wifi connection also available, i checked hundred of times but same problem, i checked on Nokia Gloable available blog theres status available , for God sake what the hell is going on ???? plz plz HELP!

    “Windows Phone 8.1 will become available for […] every Lumia […] running Windows Phone 8 […] in a [firmware] package called Lumia Cyan – starting this summer.” When Lumia Cyan is available for your Nokia Product Code, you get a notification on your phone automatically (see Menu » Settings » Phone Update). More about this there …
    In the Nokia Software Recovery Tool, what is your 7-letter code (Nokia Product Code)? No Windows computer or USB: The same code is printed on your phone. That code determines your firmware variant which determines your current version. We can check together whether you have the correct variant, only with that code.

  • Problem With Cyan Updates!

    My lumia 920 did the cyan update last night and after the update everything is faulty. It doesnt detect my sim like before, it is set to flight mode and i cant set it back now. the time and date is always off. Cant turn it on for long and i cant update my apps and connect to windows app store. I also cant even on my screen sometimes. Please help I recheck the updates availability, it shows that my phone is up-to-date. What should i do? send for repair or just reset my phone? Thanks

    hi mate, your only option now before taking your phone to Nokia Care,is to download and use the fantastic program called Nokia Software Recovery Tool.

  • Preview for developer cyan update

    Every one of friends are using preview for developer cyan update so i cant wait any more. So , if I update through developer na what are problem i will face. Am using 720 and i have additional warranty so that i have any problem in warranty because my after updating developer , he services the phone freely with warranty....
    Solved!
    Go to Solution.

    Ganesh3ganesh wrote:
    @nj15 ya i know warranty will be void after developer update but my friend updated preview for developer cyan update and he got problem in phone handset jack not working so he went to nokia care and they serviced the phone freely in warranty.
    finally can I update developer cyan update
    If that's the case then proceed at your own risk. While I'm not totally in favour of installing the update, unless you are a developer for Windows Phone, but anyway, the latest Nokia Software Recovery Tool now allows downgrading or reverting back to the current consumer release update.
    Good luck

  • Lumia 620 not woking after cyan update

    I did cyan update on lumia 620 , while updating it shows a sad smile and rebooted to running wheels. after 20-30 seconds its keep rebooting and the loop continues.
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    Hi, vaissocial. Sorry to learn about your experience in updating your phone. Let's try to recover your phone through the following troubleshooting steps:
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    Note: All information on your phone will be deleted and anything that has not been backed up will be lost during this process. If you cannot access your phone's menu, unfortunately you will not be able to backup any data.
    a. Make sure your phone is powered off.
    b. Press and hold the volume down button.
    c. Press the power button until the phone vibrates, then release the power button.
    d. Keep the volume down button held until you see an '!' on the screen, then release the volume down button.
    When the ! appears, press the following buttons in order:
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    volume down
    power
    volume down
    You should see rotating gears on your screen for around 5 minute and its display will then turn blank for 30 seconds while your phone restarts. It will take several minutes for it to restart. Once it has restarted, you will need to follow the on-screen instructions and complete the initial set-up process on your phone.
    2. If the issue remains, we suggest recovering your phone's software using the Nokia Software Recovery Tool. For more information, please check this link: http://www.microsoft.com/en-gb/mobile/support/faq/?action=singleTopic&topic=FA142987.
    BTW, the link is from the Nokia UK website. For future reference, please refer to your local Nokia website. Keep us posted with the outcome.

  • Preview Dev program vs nokia software recovery too...

    So i was a dev preview user, but when the 8.1 came out with the official version that included cyan i was impatiant that the dev preview did not have cyan, so i used the software recovery tool to install the version that had cyan... bad idea...
    First off it wiped the phone and i had to put EVERYTHING BACK, with over 5 gigs of photo's that took forever!!!
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    I just realized today that i had to turn the dev preview back on, and now my phone has found a critical update to 8.1...
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    yes, reinstalling software wipes the device completely. but you should have had all your pix backed up to the cloud, which you shouldn't need to download unless you want to save to your device again.
    the preview for developers will always have the most up-to-date updates as that is why it is a preview, but knowing that you could loose your data (which has never happened, that I am aware of, unless it is a user error)
    you should be good now, and also have the ability to add folders to your start screen, like denim, though you will still see cyan in the about part.
    it was my understanding that they fixed the ability to get the updates from the OTA carrier versions, ie-cyan, in the update after cyan.
    I cannot, however, confirm this until "denim" officially is released by ATT in the US.

  • Cyan update for developers

    Is there any information about cyan update for dp users? Will it be available or we have to downgrade and then upgrade.

    Try the Nokia Software Recovery Tool .. and it may give you the update directly rather than going for downgrade .. Read instructions in the link carefully before you go for it ..

  • Can i download cyan update via pc ?

    Please say my can i download the cyan update via pc with Nokia software recovery tool..... If I can do it please say how I do It........ Please attach a video link about It.... If available......

    djsubha wrote:
    Please say my can i download the cyan update via pc with Nokia software recovery tool.....
    Yes .. you can but the entire OS will be fresh installed so all existing data will get erased. Depending on what settings you have selected, data will get synced with cloud ( i.e. OneDrive account HERE). Media content can be copied / backed-up on the PC. Once done resetup the phone with the same MS account ..
    djsubha wrote:
    If I can do it please say how I do It........ Please attach a video link about It.... If available......
    Just follow the instructions that you see on your PC screen after installing and launching Nokia Software Recovery Tool and connecting the phone to PC using the USB

  • What is the maximum charge for updating software?

    Dear friends,
    I am from India. I see nokia devices most lossing softwares. I want to update. What maximum charge can service centere take?
    Thank you,,,,,
    Solved!
    Go to Solution.

    You don't have to go to Nokia Care for updating ..You can do it yourself .. Refer THIS
    You may also use the Nokia Software Recovery Tool in case of evantualities ..
    If you need to visit a NCC, during Warranty, there may not be any charges .. but it will depend upon the Care centre once the Warranty is over ..

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