Cyberlink Power DVD 8 no audio

I have a pavilion dm3-1040us laptop running Win7, purchased new in 2010. At the same time I bought a LG optical auxiliary drive
model GP08NU20, which came bundled with Cyberlink PowerDVD8 software.
The software autostarts when a DVD is put in the drive, the video plays, but there is no sound. I have done everything I can think of to debug it, including working with Cyberlink's customer svc. I sent them the diagnostics file and the response was "upgrade your audio codec driver". problem is, the laptop HAS the most recent drivers installed, according to the driver update I tried.
Driver Name: stwrt64.sys
         Driver Version: 6.10.6242.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 8/2/2010 08:17:23, 500736 bytes
            Other Files:
        Driver Provider: IDT
ANy thoughts on Cyberlink? I read on other boards they shipped "bundled" sw that didnt run on the HW. Are they erroneously blaming it on the HP/IDT SW?
Windows Media Player, and VLC both play the video and audio fine.
Help!?

Hi,
Please try this newer software PowerDVD10
ftp://ftp.hp.com/pub/softpaq/sp53001-53500/sp53029.exe
Regards.
BH
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Hi scarlettclayton,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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anyone?Message Edited by pepper000 on 05-08-200708:6 PM
Message Edited by pepper000 on 05-08-200708:32 PM
Message Edited by pepper000 on 05-08-200708:38 PM
Message Edited by pepper000 on 05-08-200708:4 PM

I'm having an almost identical issue. I don't even get THIS far. I just bought an XFI extreme gamer fatality edition and every time I click on the "Get Power DVD" link, I get this...
<img height="264" style="width: 420px; height: 264px" src="http://www.fileden.com/files/2008/2/22/775483/Error.JPG" title="Error Message" width="420" alt="Error Message">
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Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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I work on behalf of HP

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Cyberlink Power DVD 8 no audio

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