Cyberlink YouCam Software update is 'hanging''

Hi,
Today, HP automatically downloaded and installed "Cyberlink MediaSuite10-desktop" onto my laptop and everything went without a hitch.
It then immediastey downloaded Cyberlink YouCam Software OK but the "installation" appears to have hung for the last 40 minutes or so.
In the Task Manager, a "Windows Modules Installer Working" process alternates between fairly intense CPU activity and Disk activity.
I'll give it a while longer, but is there any way of interrupting this apparently failed installation without causing problems? If so, how do I go about trying to install Cyberlink YouCam Software again - or will the HP software try again of itys own accord?
I've only had the laptop a couple of weeks and don't know much about anything.
John Latter
This question was solved.
View Solution.

The second installation went OK.
This time I watched what was happening:
When the download was complete, the actual attempt at installation was indicated by two spinning cogs - something I missed the first time so that I thought the failed icon (a cross in place of a green tick) meant the program had hung.
Basically, I panicked for nothing - oops!

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cannot get the internal web cam to work.
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Hi @steven_Brock ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
When posting it is most helpful to us if you include your exact model and the Operating System you are running to enable to assist more effectively.
How Do I Find My Model Number or Product Number?
I grasp you are unable to use your Webcam. After perusing the forum you downloaded and installed the Cyberlink YouCam Software. When you tried to open it you received this error "The procedure entry point ?EnableOnlyNumericalChar@CGED@@QAEXHAB_10@Z could not be located in the dynamic link library CtlFactory.dll" when you open the Cyberlink YouCam software. .
If you had a previous installation of the software did you uninstall it before installing from the download?
Try this step.
Go to the command prompt
Right click on it and run as administrator
Type sfc /scannow and press enter.
This will try to locate and repair any corrupted files.
Have you tried running The HP Support Assistant to aid with resolving issue and updating HP software.
Is there any marks on the WebCam in Device Manager?
If you connect an external WebCam does it work?
Was there any changes or updates made just before this occurred?
Have you tried doing a restore back to before this happened?
If you would like further assistance, please provide your model and the Operating System you are running.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Hi Syd1599,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and having issues with the Cyberlink YouCam software. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. The hard reset will terminate anything that is either stalled or not responding. Does it give you an error message? What about a regular movie DVD does it play? I would be happy to assist if needed as there are many models of HP Notebooks. I would need the model number. How Do I Find My Model Number or Product Number?
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Hi @BharathKrishna ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your Compaq 15 s105TU Notebook and issues with the WebCam not working correctly. Here is a document on WebCam troubleshooting.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Kappy wrote:
Force a shutdown. Do not restart yet, but first do the following:
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Hi Kappy,
Checked the hard drive after forcing a shutdown and booting from my Snow Leopard Installer USB Key and the status of the HDD says "Verified". I ran the repair and the volume was repaired successfully. Clicked on "Verify Disk" and it says "Macintosh HD appears to be OK". So I ran a second repair and again no errors were reported.
As suggested I booted back again in Safe Mode and restarted normally. All software appears to have been installed successfully. But I don't understand why my computer hanged and showed the spinner after installing the updates in the blue screen that appears just before rebooting. I am aware that the system shows that spinner after a OS update but the longest it lasts is 30 seconds at the most in my previous cases.

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Cyberlink YouCam Software update is 'hanging''

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