CyberLink YouCam wont record

I have been using the CyberLink YouCam for recording videos but now when I try to record,  10 videos with black screens apear at the bottom. and i cant watch videos i recently created please help me. -Syd

Hi Syd1599,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and having issues with the Cyberlink YouCam software. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. The hard reset will terminate anything that is either stalled or not responding. Does it give you an error message? What about a regular movie DVD does it play? I would be happy to assist if needed as there are many models of HP Notebooks. I would need the model number. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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