Cyrillic Characters Import (Russian)

Dear all,
We are Importing Russian Data into Oracle DB through Custom Interface . we wuill get the .txt files from the Third party system and we will load via Custom Interface .
The Customer Names that are laoded in to Oracle DB as in the .txt file but when we Run reports and Export the Data we are seeing the Names of Russians inthis Format ?????? ???????? (R10001).
Example :
Name of the Customer looks in this way in DB tables : ("ОнЛайн Трейд" ООО (R10001) but these characters will display as above.
If i made a select on this Customer name from dual i am seeing this ?????? ???????? (R10001).
Could you please help me with your suggesstions that would be great help.
Thanks
Kiran

Do you know the characterset used in the txt file ?
Do you know the characterset used in the database ? (select from v$nls_parameters)
You should set NLS_LANG to a Cryllic characterset when you load the file, when you select, and when you run reports.

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