D7260 not printing some colors

I have a D7260 Photosmart printer.
Neither the magenta nor the light magenta color is printing.
I have replaced both cartridges with brand new HP brand cartridges.
Still no luck.
Performed the clean printhead function.
Still no luck.
Any thoughts?
Thank you,

Welcome to the HP Community , I read your post about the print quality issues you're seeing from your Officejet 8500A printer, and wanted to reach out to you. Normally the symptoms you are noticing, are a sign of a printhead problem, and I would recommend that you try the troubleshooting steps from the link below. If the issue does not get any better, contact HP to see about a printer trade in or replacement option with them. Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Best wishes Click the thumbs up icon below to show your appreciation for my reply to your concern today!

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Hi there @ChuckHilde
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Click here to get to that thread and try the steps: Re: Printer Only Prints Pictures in Black & White
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Click the “Kudos Thumbs Up" at the bottom of this post to say
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi there @Ashley31 , welcome to the forums
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
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I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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[http://i190.photobucket.com/albums/z242/asatoran/HPRestrictColor.jpg|http://i19 0.photobucket.com/albums/z242/asatoran/HPRestrictColor.jpg]
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D7260 not printing some colors

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