D7460 Photosmart cuts off borders on 4x6 paper in tray

Photosmart D7460 with 4x6 paper tray. Windows Vista. Printing from the Microsoft Photo Gallery.
Have tried phone support and live chat to no avail.
This printer comes with a 4x6 paper tray and when I print to it, all photos are cut off at the borders so most heads look flat. Have found no solution except to use 8.5x11 paper and print two 4x6 photos and then cut them out.
Can anyone help with proper settings specifics or is this not possible? 'would like to know that also.
Thanks

Hi there,
Unfortunately, the printer doesn't know exactly where the page is. That is, it doesn't knwo the exact position and skew of the page, so overspray is necessary to create a borderless image. You can print images with borders, or you can get some chopping of the image. Add to that, the aspect ratio of the original picture and the paper may not even be the same. For example, a 4x6 is not the same aspect ratio as 5x7, and neither of these are the same as an 8x10.
I think (can't verify right now) that if you print your pictures from the front pane, you can actually control where the cropping occurs, so you don't end up with tops of heads being removed.
Again, apologies, but I hope this helps somewhat.
Regards, CF
I work for HP and hope to make your day Sproutastic!

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Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
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One note, addressing same problem as you have: 1226913.
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Read the "Rules of Engagament"
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Edited by: Juan Reyes on Oct 1, 2009 10:55 AM

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D7460 Photosmart cuts off borders on 4x6 paper in tray

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