DA Reporting: "Accounting information can only be retrieved for 3 months"

Hi,
I've configured my DirectAccess server for Inbox Accounting (reporting) and twelve months' storage. When trying to view a report of greater than three, I get the following error:
"Accounting information can only be retrieved for 3 months. Specify a range of 3 months or smaller."
How can I view Reporting data going back longer than three months? Is there a WID viewer that I can point at the data? If so where is the data file located?
Many thanks.

Hi atsang,
Unfortunately you will need to contact and negotiate with your Communication Provider as BT Retail (an ISP who operates this forum) can't help you as you're not a BT Retail Customer.
Openreach (a BTplc Group Company) own, maintain and install the exchanges and telecommunication lines for the majority of ISPs and Communication Provider. However Openreach is a seperate line of business to the rest of the BTplc Group and have to treat all ISPs/CPs equally and BT Retail do not get any priority.
Openreach do not talk to end users like you and I, they will only talk to the ISPs/CPs.
I'm afraid you will need to take this up with your Communication Provider.
This is a BT Retail Customer to Customer help forum. The only BT presence are the moderators.
Hope that helps and you get it sorted soon,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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DA Reporting: "Accounting information can only be retrieved for 3 months"

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