Damage to ipod cable port covered under warranty?

I'm not sure (doesn't even look damaged, apart from a few scratches I made while trying to get it in) but I think the port at the bottom of my ipod classic is damaged, as the cable won't fit in even 1mm. it has worked before but not now (I've tried a different cable too), so I'm wondering if apple will fix it for free under the warranty?
Also, is there any email support for ipod help from apple?
Message was edited by: HelloFromHell
Message was edited by: HelloFromHell

Damage is not covered by the manufacturer's warranty. That only covers defects. Apple's out of warranty repair fee is quite steep. You might want to check one of the iPod repair outfits such as www.iresq.com
No, Apple doesn't do email support.

Similar Messages

Problem with the speakers on iPhone 4s; is it covered under warranty

The speaker on my iPhone stopped working. How to fix or is it covered under warranty?

If the phone wasn't abused or water damaged, all parts are covered by the warranty. It's up to Apple to determine whether the phone was subjected to physical abuse - no one here can tell you.
Before taking it to Apple, try the basic troubleshooting steps described in the User Guide, Appendix B: Restart, Reset, Restore using a backup, Restore as new, without using a backup.

Do You Know Your iPod Battery May Fall Under Warranty Replacement?

I have the extended warranty on my iPod Touch. My batter life was horrible... without wifi just playing music getting just over 3 hours. I also had a bad MBP battery. Called up AppleCare and got case numbers for both after diagnosis. Was taking a long drive to an Apple Store with Genus appt the next day...
My name was called and my Genus re-ran the MBP battery check finding it at fault and went to replace it... I said that I was having an issue with the Touch battery as well. He said "You know that the battery is NOT covered under warranty!". I said NO, if a battery is faulty that it is covered under warranty. I told him that it was THE reason that I purchased the warranty... He argued with me about it and I just couldnt believe my ears... I said that all he had to do was go to the Apple site and find the Touch battery warranty description... He started printing out the MBP battery replacement agreement and we had another video test to run on the MBP... he went in the back to get a DVD.
As I sat there I started hearing all the genus say to every customer with a iPod battery issue say that battery replacement cost blah blah blah... no one was asked if they had a warranty or that if the battery was found to be faulty the battery replacement would be covered. One guy came in with his son saying the iPod was a Christmas present and the battery was only getting blah blah hours... Again, he was told that a battery replacement would cost $$$. It was surely under warranty but he was still charged! ***?
My Genus comes back and runs the video test with a Howdy Doody DVD, UGH... anyways... he goes back to return the DVD and comes back with something in his hand, unwraps a Touch and tosses it my way. I asked him what was up? He says that the original Touch battery is not replaceable so here was a new one. I said OK... thinking, why was he giving me one after arguing with me about the battery NOT being under warranty???
So, I guess it pays off to know your warranty with Apple products as the Genus wont offer the facts. Maybe this was just at the Cleveland OH Apple Store. So, wondering if you know that your iPod battery may fall under warranty and if this is a national fraud by Genus?
http://store.apple.com/us/product/MB591LL/A#overview "3. Service coverage is available for battery depletion of 50 percent or more from original specification."

According to this page -> http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
Will the data on my iPod be preserved?
No. You will receive a replacement iPod that will not contain any of your data, songs, etc. Before you submit your iPod for service, it is your responsibility to keep a separate backup copy of the data stored on your iPod and reinstall that data. Please do not send any accessories with your iPod as they will not be returned.
Attention iPod touch customers: Before obtaining service, it is important to back up your data using iCloud or iTunes. Apple is not responsible for the loss of information while servicing your iPod touch and does not offer any data transfer service.
Following service your replacement iPod touch may have a newer operating system (iOS) version and you will need to restore your data using the method used to back it up (iCloud or iTunes). As a result, you may also need to update your App Store applications to ensure compatibility with the newer iOS. If you experience a problem with an application purchased from the App Store, check iTunes to see if an update is available or contact the application vendor directly.
B-rock

Hi my iPad 3 screen cracked very easily I was surprised. Is this covered under warranty? How can I fix it?

Hi my iPad 3 screen cracked very easily I was surprised. Is this covered under warranty? How can I fix it?

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
Apple will provide a replacement iPad for:
iPad model
Out-of-Warranty Service Fee
New iPad
$299
iPad 2, iPad
$249
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You can get the glass replaced at 3rd party repair sources for less $, however, the Apple warranty will be voided.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
 Cheers, Tom

Is my Iphone 4 charger covered under warranty through my apple care plan

Is my Iphone charger covered under warranty through my apple care plan?

It depends on the nature of the problem. If the charger is damaged because of the user, it will not be replaced for free, but if it's a manufacturer defect, then it will be replaced

My ipod touch is still under warranty but the screen has been cracked for about 1month but the wifi has recently started to play up and wont work will apple cover this and give me a refurbished one whern i go to my appointment at the genius bar??

my ipod touch is still under warranty but the screen cracked about 1 month ago and just yesterday my wifi on my ipod isw playing up and not working very well will apple give me a new one at my genius appointment?

Very likely not. A bvroken screen is not covered by the warranty. It also shows abuse aht voaid the warranty for the entire iPod. Howecver, sometimes the Genius will exchange it at no cost. Otherwise yu will have to pay $99, $149 or $%199 depending upon the capacity,

HT1349 I would like to know if the power lock button is covered under warranty.

I would like to know if the power lock button is covered under warranty.

couple of quick questions, when was your purchase date I.E. are you within 90 days of purchase, if so i suggest calling iOS/iPhone support, as you're within your 90 days of complimentary phone service and they could answer the question along with getting everything set up to for a repair, either through mailing in, or with an appointment at your closest apple retail store. also, did you get the applecare+? that covers two incidents of accidental damage for about 49 dollars to replace, as opposed to the price of an uncovered replacement which can start at 4 times as much. if its not accidental damage, you should be covered.
-full disclosure: these views/statements not endorsed/approved/etc by apple, just my own working knowledge from publicly available information.

My iphone has expiry date of 27 january 2015 .. plz tell me will it be covered under warranty on 27 jan or not??

my iphone has expiry date of 27 january 2015 .. plz tell me will it be covered under warranty on 27 jan or not??

Go to https://selfsolve.apple.com/. What does it is say the last day of your coverage?

If you crack your ipod while it's under warranty will Apple replace it?

If you crack your ipod while it's under warranty will Apple replace it?

Apple doesn't repair it. If there is no sign of abuse, they replace it with a refurbished unit. The fixed-price for non-warranty replacements can be found here.

Dead/bright pixels - not covered under warranty?????

I contacted hp about my brand new beats audio special edition laptop having a couple of dead pixels and was told they do not cover the lcd touchscreen under the warranty - what is that???? it is hardware and if it has a couple dead and bright pixels in the first week then what will happen over the next year? I dont have $600 to throw out every couple months for a new laptop and am very angry at this response ......

Thanks for the help , though it may be too late( not your fault at all , but the tech support) . I was contacted through pm and responded with the requested info . The problem is my return window ends Monday and I am hesitant to wait any longer after my experience yesterday. I am finding it hard to trust in hp after being told the LCD panel is not covered under warranty and then getting a email from chat support that said my issue was a bright screen and they fixed it by updating the video driver(neither one true) . To top it off I could not even respond to the email because it was sent from a unmonitored address and it said if I had any "other" issues I should go back on chat again . This is the worst customer service I have ever received.

T60 Keyboard not covered under warranty?

Here is a bit of an annoying Lenovo update. Keyboards are no longer covered under warranty. I have a 3-year warranty, but can’t claim my key-board… What is that about? The letter K shifted and came off – one of the lease used keys. Apparently they just changed this last week, but be a common problem as they had none in stock and it just gets better the good news is that it cost between $150 – 180… the guy could not nail down a price for me… Apple is looking better all the time!

I have already contacted the local Service Center and they are adamant on saying that I need to pay for the replacement of the front glass.
My question;
1. I have repeatedly told that my handset has an INTERNAL crack, which has appeared without any fall or impact. I believe that it is a design fault for which I SHOULD NOT be penalized.
To support my words, I find that similar issues have been reported for the same model across the globe;
http://conversation.which.co.uk/technology/sony-xperia-z-cracking-phone-screen-replacement-repair-wa...
Mine is not the only case wherein such cracks have developed. In UK, Sony has already confirmed this issue and agreed to replace the faulty units free of cost. Please read the link below and watch the video as well.
http://www.xperiablog.net/2014/05/30/bbcs-watchdog-investigates-xperia-z1-cracking-screen-issue-sony...
If in UK, this issue has been owned up by Sony company, should the same not be done in India, as ultimately it is Sony and region should not be a bar for taking such decisions especially in case of design flaws.

Genius told me that my power adapter was NOT covered under warranty. ?????

Not too happy with my Apple store as of late. First I bring in my defective iPhone power adapter for a replacement and was told I had to schedule an appointment with a "Genius". I guess it takes a genius to plug in a power adapter and see that it doesn't work. Of course the next available appointment was 2 days away. So....I leave, make an appointment, come back 2 days later and the Genius tells me that the power adapter is not covered under warranty. Is this correct???? This is crazy. He actually told me that I could just buy another one there for $29 or find one on Ebay.
I don't even really have much use for the power adapter, but I find it very hard to believe that it is not covered under the same 1 year warranty as the phone.
Is this true?
Thanks.

I have had to deal with the "genius bar" for 4 weekends straight now, with one more weekend to go. All to simply get my Apple iPhone bluetooth replaced. They gave me a refurbished one which was still broken, and they didnt know how to even use their own software to do the rma. So far my worst experience with a store in a very long time and I have no plans of doing business with Apple through one of their "genius bars" ever again. Heck, I had to show the so called iPhone genius how to pair the headset with the phone. Quite pathetic.

I need to replace my ipod cord that is under warranty, What link do i go to?

I need to replace my ipod cord that is under warranty, What link do i go to?

http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod

I have purchased I Phone 6 from Australia , Does my mobile covered under warranty in india..

I have purchased I Phone 6 from Australia , Does my mobile covered under warranty in india..

iPhone warranty isn't worldwide, if you have a problem with it then you are likely to have to return it to Australia : Australia warranty :
IMPORTANT RESTRICTION FOR iPHONE AND iPAD SERVICE.
Apple may restrict warranty service for iPhone and iPad to the country where Apple or its Authorized Distributors originally sold the device.

My Macbook Pro charger has a fault. It blows the fuse when I plug it into a wall socket without being connected to the laptop. is it covered under warranty? I got it in December 2013

my Macbook Pro charger has a fault. It blows the fuse when I plug it into a wall socket without being connected to the laptop. is it covered under warranty? I got it in December 2013

Did you purchase Apple Care prior to your 1 year warranty expiring?

Damage to ipod cable port covered under warranty?

Similar Messages

Maybe you are looking for